Now Mobile Avaliações 

185
•
O TrustScore é 2.5 de um total de 5

2,5

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Tried ordering a sim card about 6 months ago. Couldnt get passed through the verification stage as the verification email never arrived. Tried a few times and then contacted customer services who told... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

RWG cust services did not respond to my enquiery, but NOW cust service did so (via my mobile), and quickly, twice. First prob:- dreaded 'call forwarding' mssg. David patiently talked me (a non-tec... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Bought an RWG SIM as a back up, registered it, shows up as NOW Mobile ...no response but it appeared to be fine. All if a sudden, my account has disappeared, the SIM deactivated and my funds gone. Am... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Was struggling to get a sim reactivated for an elderly relative. I got no response to email requests, form submissions and none of my 8 phone calls were answered. After waiting in a queue for 15 min... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Operadora de rede móvel
  2. também em
  3. Empresa de telecomunicação

Escrito pela empresa

A mobile network that talks your language, the language of NOW.


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

185 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,5

Todas as avaliações

(185)

21 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Just had a live chat with Ismail and…

Just had a live chat with Ismail and found him to be so very helpful. Looking for a deal for an elderly relative who had been oversold and mis sold a product by another network provider , it was wonderful to speak to someone who was not just about the sale but also caring that we got the right product for our needs He checked how we were going to use the phone and even checked the signal strength for our postcode.

15 de maio de 2023
Avaliação não solicitada
logotipo da Now Mobile

Resposta da Now Mobile

Dear Linda Carter,

Thank you for providing such lovely feedback and sharing your experience.

Your kind words will surely reach Mr.Ismail.

Keep using Now Mobile.

Best Regards,
Now Mobile

Avaliado com 5 de um total de 5 estrelas

Now mobile is great 👍

Now mobile has been our simcards for nearly the entire family, we recommended nowmobile to family and friends and ita worth it!

14 de maio de 2023
Avaliação não solicitada
logotipo da Now Mobile

Resposta da Now Mobile

Dear Shifa,

Thank you for taking out the time to rate us.

We are glad that your family is enjoying our services.

Keep using Now mobile.

Regards,
Customer Service

Avaliado com 5 de um total de 5 estrelas

Awesome & Fabulous service im using…

Awesome & Fabulous service im using since 2011

14 de maio de 2023
Avaliação não solicitada
logotipo da Now Mobile

Resposta da Now Mobile

Dear Bilal,

Thank you for taking out the time to rate us.

We are happy to know that you are satisfied with our services.

Best Regards,
Now Mobile

Avaliado com 5 de um total de 5 estrelas

Great email customer service from…

Great email customer service from Ismail! Nice to be able to speak to good customer service, very quickly!

14 de maio de 2023
Avaliação não solicitada
logotipo da Now Mobile

Resposta da Now Mobile

Dear Sam,

Thank you for the appreciation.

Your kind words have reached Ismail.

Keep using Now mobile.

Best Regards,
Now Mobile

Avaliado com 5 de um total de 5 estrelas

I moved to Now mobile because I don't…

I moved to Now mobile because I don't use my mobile that often. The price rate is very good and my experience with Now has been excellent. Thanks

14 de maio de 2023
Avaliação não solicitada
logotipo da Now Mobile

Resposta da Now Mobile

Dear Robert,

Thank you for providing your feedback.

We are glad to know about your experience.

Keep using Now Mobile.

Best Regards,
Now Mobile

Avaliado com 4 de um total de 5 estrelas

More than 11 years with Great Now Mobile

I have been using Now Mobile services since 2012,
The customer services team are very helpful, via calls and email.

14 de maio de 2023
Avaliação não solicitada
logotipo da Now Mobile

Resposta da Now Mobile

Dear AbdelRahman,

It sounds awesome that you have been with us for more then a decade.

We do honor a loyal customer like yourself.

Keep using Now Mobile.

Best Regards,
Customer Service

Avaliado com 5 de um total de 5 estrelas

Great network and good service

Great network and good service. I am using for several years.

13 de maio de 2023
Avaliação não solicitada
logotipo da Now Mobile

Resposta da Now Mobile

Dear Daalia,

Thank you for sharing your experience.

We assure to provide the same services in the years to come.

Keep using Now Mobile.

Best Regards,
Customer Service

Avaliado com 3 de um total de 5 estrelas

I left 3 to join Now Mobile and have…

I left 3 to join Now Mobile and have been with them for a few years now. They use the EE network for coverage so no issues there. On the rare occasion I need to speak with someone in customer services I always manage to speak to someone within 3 minutes and never an offshore call centre. Overall not a bad network and good value.

13 de maio de 2023
Avaliação não solicitada
logotipo da Now Mobile

Resposta da Now Mobile

Dear David,

It's good to hear you have been with us for years now and found our network good.

We would like to know how we can improve further to get a 5-Star review from you. You can send your suggestions at hello@nowmobile.co.uk

Best Regards,
Now Mobile

Avaliado com 5 de um total de 5 estrelas

Great service

Now mobile is a very easy, fast and cheap and just makes calling and texting much easier. NOW Mobile is a great service provider that offers a wide range of features and benefits to its customers. It provides fast and secure connection as well. Overall, I highly recommend NOW Mobile to anyone looking for a reliable and affordable mobile service.

13 de maio de 2023
Avaliação não solicitada
logotipo da Now Mobile

Resposta da Now Mobile

Dear Aaliyah,

We feel honored by your kind words.

We do appreciate your feedback and experience.

Keep using Now Mobile

Avaliado com 5 de um total de 5 estrelas

Great value and excellent Customer…

Great value and excellent Customer service, they are very helpful.

13 de maio de 2023
Avaliação não solicitada
logotipo da Now Mobile

Resposta da Now Mobile

Dear Andrew,

Thank you very much for sharing your experience.

Keep using Now Mobile.

Best Regards,
Customer Service

Avaliado com 5 de um total de 5 estrelas

Very positive experience with Now…

Very positive experience with Now Mobile. Moved my number to this company as they have the best reception out of all networks in Tamworth. Customer service very supportive and almost instantly responsive. Great for people who she family abroad as offer minutes for all over the world.

13 de maio de 2023
Avaliação não solicitada
logotipo da Now Mobile

Resposta da Now Mobile

Dear Agnieszka,

That sounds great.

We are more than happy to have a satisfied customer like you.

Keep using Now Mobile.

Best Regards,
Customer Service

Avaliado com 5 de um total de 5 estrelas

I went from now mobile because of the…

I went from now mobile because of the plans they do help people with low income they don't want to sit up a contract as they can't afford one and this is exactly with a contract you just top it up and you want to

13 de maio de 2023
Avaliação não solicitada
logotipo da Now Mobile

Resposta da Now Mobile

Dear Callum,

Thank you for your kind review.

We are glad you are enjoying using Now Mobile.

Best Regards
Now Mobile

Avaliado com 1 de um total de 5 estrelas

Fake reviews and poor experience

My SIM card was never sent out and I had no communication that this was the case.

I got in touch with support and they asked if I was at some random address which I can only assume is another customer. It ended up being that the SIM would arrive too late so I'd have to renew my current contract with another provider anyway.

At this point I asked for a refund and they said yes and that it would be processed. A couple of weeks later I had no refund so messaged them and they said there was no such request. Finally got my refund a few days later.

They then emailed me today asking if I wanted a "good will offer". I assumed this was due to the previous mistakes so I replied yes and then received an email saying to leave a review here in order to get the offers. I wouldn't trust many reviews on here due to this.

13 de maio de 2023
Avaliação não solicitada
logotipo da Now Mobile

Resposta da Now Mobile

Dear Dean Hope,

We do appreciate your feedback.

We always encourage our users to rate the services at Trust Pilot and we have the link on the homepage of the website.
We also run surveys to have feedback from our valuable customers.

The goodwill offer is obviously for the inconvenience you have faced. You can write to us at hello@nowmobile.co.uk in case you need any assistance.

Best Regards,
Now Mobile

Avaliado com 5 de um total de 5 estrelas

Cheap

Reliable service for a budgeting price, PayAsYouGo basis giving you plenty space keep Ing eye on your spendings.

12 de maio de 2023
Avaliação não solicitada
logotipo da Now Mobile

Resposta da Now Mobile

Dear Michal,

We appreciate your kind words.

We do offer a huge variety of monthly and pay as you go plans so that every user can benefit themselves.

Keep using Now Mobile

Best Regards,
Customer Service

Avaliado com 5 de um total de 5 estrelas

Efficient customer care

Customer care was able to resolve my number porting transfer and provided some credit when the payment system was not working

13 de março de 2023
Avaliação não solicitada
logotipo da Now Mobile

Resposta da Now Mobile

Dear Karl,

Thank you for the feedback.

It's our prime priority to make sure you are connected with your loved ones. Our customer care is highly professional and helpful, and your kind words will definitely reach them.

Regards,
Now Mobile

Avaliado com 5 de um total de 5 estrelas

Very prompt and excellent customer service

Very quick to send out the SIM card, live chat has been very responsive and they've answered every question I've had, number was ported in 24 hours, good prices, would recommend.

11 de maio de 2023
Avaliação não solicitada
logotipo da Now Mobile

Resposta da Now Mobile

Dear Carl Spiby,

It sounds amazing. We are honored by your kind words and more than happy to know about the 1st impression you had with us.

Best Regards,
Now Mobile

Avaliado com 5 de um total de 5 estrelas

Great MVNO in UK

I am a now mobile subscriber for long time.their calling package are soo cheap.They use EE network for great coverage.Customer care advisor are very helpful.Highly recomended network specially for international call.

10 de maio de 2023
Avaliação não solicitada
logotipo da Now Mobile

Resposta da Now Mobile

Good morning Sanaul,

You have precisely described the Now Mobile services here.

We are more than happy to know about your experience and assure to provide you the same kind of services in the years to come.

Best Regards,
Now Mobile

Avaliado com 5 de um total de 5 estrelas

I am very satisfied from Now mobile

I am very satisfied from Now mobile. Everything is very nice. Service is very good for me. I highly recommend Now mobile. Thank You.

10 de maio de 2023
Avaliação não solicitada
logotipo da Now Mobile

Resposta da Now Mobile

Dear Strahil,

Thank you for the amazing review.

We are glad you are satisfied with Now Mobile Services.

Best Regards,
Now mobile

Avaliado com 1 de um total de 5 estrelas

Don’t Use Now Mobile

Used Now mobile just one month. Terrible service. Customer services are terrible. When you are on call 4G services will convert to 3G service. And some places internet disconnected while on calling.

Don’t recommend. It’s better to use EE OR 1p mobile.

10 de maio de 2023
Avaliação não solicitada
logotipo da Now Mobile

Resposta da Now Mobile

Dear Vicky,

Thank you for providing your feedback. I would like to inform you that we are a Mobile Virtual Network Operator powered by EE network.

Please send us the details at hello@nowmobile.co.uk along with your mobile number. We will definitely check it for you.

Best Regards,
Now Mobile

Avaliado com 3 de um total de 5 estrelas

Good, but 5g needs to improve

I joined because they use EE network which was good.... until I got a text to restart for 5g, which I did.... all I can say is that whenever I'm in a 5g area it's worse than 4g used to be.
If I could turn off 5g I would!!
Talking to friends they have same issues on other networks, but seems less often than me

9 de maio de 2023
Avaliação não solicitada
logotipo da Now Mobile

Resposta da Now Mobile

Dear JL,

Thank you for sharing your feedback.

We would like to know a bit more about the problem.

Please send us your mobile number, handset model and location where you are facing the issue so that we can resolve it for you. Please send an email at hello@nowmobile.co.uk.

Regards,
Now Mobile

A Experiência Trustpilot

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Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

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Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

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