It was such a simple process to get my money from my pension fund. I was originally going to transfer to another scheme to keep my pensions together but after receiving the transfer back which was man... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I had an excellent service from Tofayal. Throughout, he advised me very clearly in a highly professional & positive manner. Everything took place exactly as he described. This is what a 5 star cust... Ver mais
A empresa respondeu
I would like to thank you for your prompt service and advice in releasing my pension pot. I had to send details to you for my ID which has to be done which I totally agree with. Everything has be... Ver mais
A empresa respondeu
The process is far to slow. If a client requests the money from the pot at a certain age in a cash lump sum, this should be automatically done. Instead the client has to do a step by step process that... Ver mais
A empresa respondeu
Detalhes da empresa
- Fundo de pensão
- também em
- Central dos Aposentados e Pensionistas
- Gerenciamento de Fundos
- Instituição Financeira
- Planos de Previdência Privada
- Serviços de Investimentos
Escrito pela empresa
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Escrito pela empresa
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Informações de contato
4th Floor, 37 Park Row, NG1 6GH, Nottingham, Reino Unido
- trustpilot@nowpensions.com
- nowpensions.com
4,1
Muito Bom
3 mil avaliações
Pede aos clientes que avaliem
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Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Knowledgeable customer service staff…
Knowledgeable customer service staff and quick completion of pension transfer.
3 de setembro de 2026
Resposta da now:pensions
Thank you for leaving us a review, Amanda.
It's great to hear that our customer service staff were knowledgeable.
I'll pass on your kind words to them so that they know their hard work is appreciated!
Have a great day,
Ellie
now:pensions
Happy with how easy it was together my pension out
Very happy with how quick and easy it was to use your service
16 de setembro de 2026
Resposta da now:pensions
Hi Julie,
Thank you for leaving your review and highlighting how quick and easy it is to use now:pensions!
We really appreciate your feedback.
Have a great day,
Ellie
now:pensions
Cashing in pension
After deciding to cash in my pension, I was told the process would take 5 working days. A week later I received an email (to my email address) saying they - Now pensions - needed me to send them my email address!
The whole process took 10 days - not 5 days as was originally stated.
3 de setembro de 2026
Resposta da now:pensions
Hi Michael,
I'm sorry you have had cause to leave us a negative review.
Please note that our retirement process takes 5-7 working days following our retirement team receiving all of the documents that they require to process your claim.
I can see that our team asked you to confirm your email address along with other details so that they could confirm your identity. This is a standard security check to make sure the money is sent to the correct person and paid safely into your bank account.
Kind regards,
Ellie
now:pensions
Clear guidance online and helpful phone assistance
Clear guidance online.
Prompt and helpful phone assistance
17 de agosto de 2026
Resposta da now:pensions
Thank you for your review, Alan.
I'm glad to hear that the guidance online is clear, and that our support team was helpful.
I'll be sure to pass this onto our support team so that they know you have left them a positive review for their help!
Kind regards,
Ellie
now:pensions
Was easy to do all done within a week.…
Was easy to do all done within a week thank you
11 de setembro de 2026
Resposta da now:pensions
Hi Ann,
Thank you for leaving us a positive review regarding the speed of our team completing your request!
It's great to hear that it was easy too.
Kind regards,
Ellie
now:pensions
It was all so straight forward and my…
It was all so straight forward and my request has been dealt with amazingly quickly.
18 de setembro de 2026
Resposta da now:pensions
Hi Chris,
Thank you for highlighting how straight forward the process was in your review!
I will be sure to pass on this valuable feedback to our team.
Thanks again,
Ellie
now:pensions
My experience is very good and the…
My experience is very good and the payment is smooth with no problems.
16 de setembro de 2026
Resposta da now:pensions
Thank you for your review, Olukunle!
It's great that your experience went so well, we appreciate you sharing this feedback.
Kind regards,
Ellie
now:pensions
Quick and professional processing of…
Quick and professional processing of request for lump sum payment to account. Excellent information on the necessary steps to be taken.
14 de setembro de 2026
Resposta da now:pensions
Hi Leroy,
Thank you for highlighting these points in your review!
It's great to hear that the information our team provided you with was excellent.
Have a great day,
Ellie
now:pensions
Simple Process
It was easy to arrange the withdrawal on line and the chat link gave me the email address fir sending copy of bank statement. Payment was received several days after it was sent. A quick and smooth process .
15 de setembro de 2026
Resposta da now:pensions
Hi Jane,
Thank you for your review.
It's great to hear that the process was quick and smooth, as this is exactly the experience we want for our customers!
Have a great day,
Ellie
now:pensions
I applied for my pension fund and i…
I applied for my pension fund and i found the staff very helpful.They gave me all relevant information and smoothly processed my due.i am thankful to all staff who helped me
1 de setembro de 2026
Resposta da now:pensions
Thank you for your review, Muhammad.
I'm glad to hear that you found our support staff helpful, and the process smooth.
I will be sure to pass this valuable feedback onto our team!
Have a great day,
Ellie
now:pensions
Resposta da now:pensions
Hi Gurnaik,
Thank you for your review regarding our service, it's great to hear we did a good job!
Kind regards,
Ellie
now:pensions
Resposta da now:pensions
Thank you for your review, Jacqueline!
I'm glad that you found our service 5-star review worthy.
Kind regards,
Ellie
now:pensions
Resposta da now:pensions
Hi Amanda,
Thank you for your positive review!
Kind regards,
Ellie
now:pensions
The online experiance was quick and easy
26 de agosto de 2026
Resposta da now:pensions
Hi Mrs Moates,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Polite and helpful advisors.
16 de setembro de 2026
Resposta da now:pensions
Hi Mr Kunning,
Thanks for letting us know the advisors you spoke to were polite and helpful. I'm so happy you had a good experience with us.
I've passed your review to the team, they'll be delighted with this review.
Thanks again,
Conner
now:pensions
Uplifting
Now Pensions is an excellent company that took care of all my needs no questions asked. The staff are so helpful, professional and very patient, and dealt with me personally with kindness. I take my hat off to them because of the smooth carefree service given.
15 de setembro de 2026
Resposta da now:pensions
Hi Andrew,
We take pride in everything we do, and I'm so happy that you've had an experience that reflects that service.
I've passed your review to the team, they absolutely deserve to see how much of a positive impact they're having on our members.
Thank you so much for taking the time to write to us.
Kind regards,
Conner
now:pensions
I was very happy with the service…
I was very happy with the service provided and how quick l received my money
18 de setembro de 2026
Resposta da now:pensions
Hi Colin,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
The person I spoke with was very nice,helpful,and patient,thank you so much
The person I spoke with was very nice, helpful and patient, everything was sorted out without any problems
2 de setembro de 2026
Resposta da now:pensions
Hi Beata,
I'm beyond happy with this review. Thank you so much for letting us know the person you spoke to helped with every step.
I've passed your review to the team, they will be delighted with the positive words.
Thanks again,
Conner
now:pensions
Amazing experience with now pensions…
Amazing experience with now pensions ,would highly recommend them for all your pension needs .
17 de setembro de 2026
Resposta da now:pensions
Hi Lee,
Thanks for lettings us know about your experience. It's really helpful to know we're doing a good job.
The team welcome feedback as good as this, so I've forwarded it to them.
Thanks again for writing to us.
Kind regards,
Conner
now:pensions
Prompt service & clear guidance
For a pension drawdown: Prompt service; clear guidance
11 de setembro de 2026
Resposta da now:pensions
Hi Phil,
Thanks for letting us know the service was prompt and the guidance you received was clear. It's so good when it all goes right.
I've gone ahead and passed your review to the team, they deserve to know how good they're doing.
Thanks again,
Conner
now:pensions
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