It was such a simple process to get my money from my pension fund. I was originally going to transfer to another scheme to keep my pensions together but after receiving the transfer back which was man... Ver mais
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Veja o que dizem as avaliações
I had an excellent service from Tofayal. Throughout, he advised me very clearly in a highly professional & positive manner. Everything took place exactly as he described. This is what a 5 star cust... Ver mais
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I would like to thank you for your prompt service and advice in releasing my pension pot. I had to send details to you for my ID which has to be done which I totally agree with. Everything has be... Ver mais
A empresa respondeu
The process is far to slow. If a client requests the money from the pot at a certain age in a cash lump sum, this should be automatically done. Instead the client has to do a step by step process that... Ver mais
A empresa respondeu
Detalhes da empresa
- Fundo de pensão
- também em
- Central dos Aposentados e Pensionistas
- Gerenciamento de Fundos
- Instituição Financeira
- Planos de Previdência Privada
- Serviços de Investimentos
Escrito pela empresa
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Escrito pela empresa
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Informações de contato
4th Floor, 37 Park Row, NG1 6GH, Nottingham, Reino Unido
- trustpilot@nowpensions.com
- nowpensions.com
4,1
Muito Bom
3 mil avaliações
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Resposta da now:pensions
Hi Ana,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Judith
now:pensions
Missed Transactions & Inadequate Explanations
I'd call this provider useless, but that would imply they'd made it onto the scale of use. It's maybe 3 or 4 times now over the last 2.5 years that I or my employer has had to chase them because my pension payments have failed to register on my account. When I've called I get nonsense justifications about batch runs and process timings (I know it's nonsense as I have worked in IT for financial institutions and what they say makes no sense). I've no choice but to use this lot for now as my current employer will only pay into this provider. As soon as I finish my current role I'll transfer out.
22 de setembro de 2026
Avaliação não solicitada
Resposta da now:pensions
Hi Matt,
Thank you for your feedback. Every three years your employer by law has to re-enrol any workers who qualify to be in the pension scheme. When this happens, you are given a full calendar month from the date on the enrolment notification in order to opt out.
The contributions show as pending during that period and are then collected by direct debit from your employer shortly after the opt out end date so that they can be invested into your pension fund. This is so that if you do opt out your employer can easily refund the contributions paid via their payroll.
Kind Regards,
Judith
now:pensions
Resposta da now:pensions
HI Lynne,
Thanks for taking the time to leave such a positive review. We’re pleased to hear you found it quick and easy. We’ll pass your kind words on to the team.
Kind Regards,
Judith
now:pensions
Resposta da now:pensions
Hi Dinesh.
Thank you for your feedback. We’re delighted to hear that you received very good service. We truly appreciate your support.
Kind Regards,
Judith
now:pensions
I cashed in 4 pensions yours was the…
I cashed in 4 pensions yours was the most difficult by far and took the longest to sort out.
Your staff have very little knowledge of your precidure and after speaking to at least 4 of them they all gave me different information which I found very frustrating and annoying to say the least.
The other 3 took just over a week to be payed out yours took nearly 2 months
16 de setembro de 2026
Resposta da now:pensions
Hi David,
Thank you for sharing your experience. We’re pleased that your pension payment has now been completed. While we must carry out all necessary security checks to protect our customers, we’re continually working to make the process more efficient and ensure clear communication throughout.
This is the kind of experience we’re keen to learn from, so we’ll be listening to the relevant calls to identify any valuable feedback that can support our hardworking contact centre teams and help us improve the service we provide.
Kind regards,
Judith
now:pensions
A very satisfied customer
The staff was very helpful in guiding me how to go about while I signed on in the app.
Many thanks.
Keep up the good work.
2 de setembro de 2026
Resposta da now:pensions
Hi Alvernaz,
Thank you so much for your kind words! We're thrilled to hear that our staff was very helpful in guiding you through the app. We'll be sure to pass on your appreciation to the team.
Kind Regards,
Judith
now:pensions
Very professional staff and…
Very professional staff and straightforward claims procedure.
7 de setembro de 2026
Resposta da now:pensions
Hi Mario,
Thank you so much for your review. We’re delighted to hear you had a positive experience with our team and found our claims process straightforward. Your feedback means a lot to us.
Kind Regards,
Judith
now:pensions
Resposta da now:pensions
Hi Claire,
Thank you for your kind feedback. We’re delighted to hear that you found our service excellent, our website easy to navigate, and our team friendly and helpful.
Kind Regards,
Judith
now:pensions
Excellent,
Excellent,
Now have been excellent easy app to navigate.
Good communication.
21 de setembro de 2026
Resposta da now:pensions
Hi Alan,
We’ve worked hard to try and make our now:u app user-friendly and easy to navigate, so its lovely to hear you found this was the case!
Knowing you felt well informed at every stage really means a lot to us.
Thanks for taking the time to leave your review!
Sheri
now:pensions
Straightforward process
A straightforward, efficient service and easy to use app. When I called customer service for advice the adviser was very helpful and resolved my question quickly after reviewing my account. Thank you
11 de setembro de 2026
Resposta da now:pensions
Hi David,
Hearing this has made our day!
I'm glad you felt supported throughout the process and found the now:u app easy to use.
I will pass your kind words onto the team, they will be thrilled to hear about your experience with us.
Have a lovely day.
Sheri
now:pensions
There was absolutely no hassle in…
There was absolutely no hassle in receiving my pension pot. It only took about 2 weeks from start to finish. Very impressive.
15 de setembro de 2026
Resposta da now:pensions
Hi Linda,
That's great to hear!
Two weeks from start to finish is exactly the kind of smooth and straightforward service we aim to provide.
Your positive feedback means a lot to the team.
Have a lovely day.
Sheri
now:pensions
I have recently been diagnosed with dementia at 57
I have recently been diagnosed with Alzheimer’s disease at the age of 57 and am unable to work. I decided to shelve the sale of our house to release capital and decided that I would cash in a pension or two to keep the wolf from the door. I was pleased that Now Pension rapidly delivered my accrued pension funds quite quickly.
21 de setembro de 2026
Resposta da now:pensions
Hi,
Thank you for taking the time to share your experience.
I'm really pleased to hear that we were able to help makes things a little easier for you at what must be a challenging time.
Knowing you received your savings quickly and felt supported throughout means a lot to us.
Wishing you all the best for the future.
Sheri
now:pensions
Now pensions
It was very clear and concise . Emails sent to keep me informed every step of the way
1 de setembro de 2026
Resposta da now:pensions
Hi,
Keeping our members informed and supported is really important to us so I'm glad to hear this was the case!
The team will be thrilled to hear this.
Have a lovely day,
Sheri
now:pensions
Crap!!!!!!!!!
21 de setembro de 2026
Avaliação não solicitada
Resposta da now:pensions
Hi Keith,
I'm sorry that you've had cause to leave this review!
I have sent you a request for some more information so that we can look into what went wrong.
Please check your inbox and respond when you can, as we would like to help you with any issues that you've encountered.
Kind regards,
Ellie
now:pensions
It was a swift, efficient service.
It was swift, efficient and easy to use. All resolved as quickly as promised.
1 de setembro de 2026
Resposta da now:pensions
Thank you for leaving your review, Daryl.
I'm glad to hear that you found us easy to use, and that your requests were completed quickly and within the timeframes given!
Have a great day,
Ellie
now:pensions
Very straight forward process
Very straight forward process, very happy with job...
20 de setembro de 2026
Resposta da now:pensions
Thank you for your review, Farook!
I'm glad to hear that you found that process straight forward.
Have a great day,
Ellie
now:pensions
Resposta da now:pensions
Hi Mr Carpenter,
Thank you for your positive review!
I'm glad to hear that the process was quick and easy.
Have a great day,
Ellie
now:pensions
Resposta da now:pensions
Hi Joaquim,
Thank you for you positive review highlighting how quick and easy your experience was!
We appreciate the feedback,
Ellie
now:pensions
Clear and efficient service
easy, effective, clear communications, and efficient resolution to queries. plus I found the dashboard really simple and intuitive to use.
19 de setembro de 2026
Resposta da now:pensions
Hi Karen,
Thank you for your positive feedback, and for highlighting that our dashboard is easy to use.
Feedback such as this is very valuable, so we appreciate you taking the time to let us know about your experience.
Kind regards,
Ellie
now:pensions
Knowledgeable customer service staff…
Knowledgeable customer service staff and quick completion of pension transfer.
3 de setembro de 2026
Resposta da now:pensions
Thank you for leaving us a review, Amanda.
It's great to hear that our customer service staff were knowledgeable.
I'll pass on your kind words to them so that they know their hard work is appreciated!
Have a great day,
Ellie
now:pensions
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