Nudie Jeans Avaliações 

The jeans themselves were okay, but the returns process was disappointing. I was unable to access returns without emailing customer service, and returning from the UK cost £8, which wasn’t clear at the point of purchase. As this was a Christmas gift that didn’t fit, the process felt unnecessarily awkward and expensive. Worth knowing before ordering.

j'achète des jeans chez nudie depuis 2013 mais si vous n'avez pas de repair shop dans votre ville , je vous déconseille d'investir dans ces produits qui coutent très chers sans compter les taxes surprise à la livraison pour des jeans qui ne durent pas plus de deux ans sans se déchirer. Je me dis qu'ils le font exprès , ils savent aussi que la qualité est mauvaises Raison pour laquelle ils parlent de recyclage à tout va et réparation à vie. Mais les centres sont justes dans les grandes métropoles. Je pensais qu'avec un ace selvages et jeans plus ample genre tuff tony le problème allait être réglé mais non !!!!c'est mal les connaitre.Ils suppriment les remarques négatives sur les jeans qui bleed sur vos chaussures . Le customer care repond seulement quand ça concerne des achats. 450 dollars pour un jeans qui se déchire au bout d'un an.Franchement déçu de cette marque. Et au passage y'a rien de cool à porter des jeans trouer ou raccommoder de partout , La trend est nul. JE VOUS DÉCONSEILLE FORTEMENT NUDIE JEANS .

Great quality and sustainable/traceable materials. Bought a pair from Bangkok store around a year ago and still in good condition, denim is high quality (doesn’t get snagged by my cats claws, surprisingly warm due the density of the fabric). Nudie’s sustainability and reporting standards are better than 99% of the fashion industry.

Ik kocht mijn Nudie jeans 2 jaar geleden, deels voor het sustainable verhaal aan de jeans.
Nu is hij kapot, dus ik wilde hem vermaken. In België is er geen énkele repairshop, én geen énkel punt waar je de broek terug kunt inwisselen. Dit is greenwashing ten top! De broek gaat op de koop toe minder lang mee dan andere merken, en alles wat ze beloven rond sustainability is onuitvoerbaar, tenzij ik mij minstens 200 km verplaats. Diep teleurgesteld in dit merk!

Just tried to return a pair of jeans I bought - tried them on again at home and didn’t think they fit and decided to return them back and get a refund. People of the store (staff - the manager especially) was quite rude (the Poland street store in London). Explained the situation and he told me I was lying and these jeans had been worn a lot so he didn’t want to give me a refund. Not great to be called a lier and be treated with such a lack of respect. Shame to face such a bad customer service.

I used to be a loyal Nudie Jeans customer and have shopped several times at the Munich store.
That’s why I’m so disappointed that we weren’t allowed to exchange a pair of jeans for a smaller size, even though my partner had only tried them on briefly at home.
The reason? The tag was missing.

Both in-store and via email, we were dismissed in a very impersonal way, without any genuine understanding or willingness to help.

This attitude completely contradicts the values Nudie Jeans claims to stand for – sustainability, fairness, and responsibility.
True sustainability starts with how you treat your customers, not with blind process loyalty or a piece of paper.

If a tag is worth more than a satisfied customer, then those values are sadly nothing more than marketing slogans.

Excellent company that stands behind its products. I have tested and used their free repair for life and it is a great service. Justin at the South Yarra shop has been particularly helpful. My past visits to Nudie Sth Yarra have always been very pelasant experiences.

"The limited availability of Tight Terry -fit sizes has been an ongoing issue, frustrating customers and causing the brand to lose loyal buyers."

The jeans themselves are great, but their promises are misleading. Nudie Jeans claim their jeans are durable and offer free repairs at their stores in London. But unfortunately I don't live in London, and so when after about 6 months my jeans began to wear and a hole appeared around the knee, I asked whether I could post my jeans to get them fixed. This isn't something they offer, so to get my jeans fixed I'd have to spend a fair bit of time and money to go in person to their stores, which I'm not prepared to do. Not everyone in the UK lives in London, so being able to post jeans to get them returned seems fair.

I have been a fan of Nudie Jeans for their products, but my recent experience with their customer support has been one of the worst I've ever had. If their delivery partner fails, be prepared for a fight. They will deny responsibility, misstate the law, and hold your money indefinitely.

The Initial Problem:

I placed two orders which were shipped to Romania. After arriving in the country on September 10th, they were handed to a local courier, Urgent Cargus, who, due to a confirmed IT failure, assigned them completely wrong addresses. My parcels became undeliverable, trapped in the courier's warehouse. This wasn't a simple delay; it was a confirmed, total delivery failure.

The Unprofessional Customer Service Rollercoaster:

I have spoken to Nudie Jeans' agent, Karl, with all of this evidence, expecting a simple refund. Instead, I was subjected to conflicting and unprofessional responses:

Initial Refusal: At first, I was told I had to wait indefinitely until they received confirmation that the parcels were being returned. A process that could take weeks, if ever.

False Legal Claims: When I pointed out their responsibility under their own Terms & Conditions and EU Consumer Law, I was incorrectly told they were "not in breach of any T&C or Consumer laws."

Abdication of Responsibility: In a bizarre turn, the agent then told me, "If you feel you have been treated unfairly, I suggest you contact your bank to file a chargeback." He was actively telling me to escalate the issue externally rather than resolving it himself.

The U-Turn: Right after he argued with me on semantics, dismissed legitimate claims as "feelings" and suggested I should file for a chargeback if I am unhappy, he promised a refund if it was a "system failure", the very fact I had been presenting all along.

Their Own Terms:

Nudie Jeans' own General Terms and Conditions (Section 5.2) state:

"Nudie Jeans insures each package during the time it is in transit until it is delivered to you." They completely ignored this until they were cornered.

Conclusion:

While I was eventually promised a refund after a long and unnecessary fight (and still not sure when this will be resolved), this experience has shattered my trust in the brand. A customer should not have to act as their own lawyer to force a company to follow its own policies and the law. This level of incompetence and dismissiveness is unacceptable. I strongly caution international buyers. In the meantime, I am prepared to escalate this matter further.

Ich habe bei Nudie Jeans bestellt und wollte die Ware in einem Laden in meiner Nähe zurückgeben. Auf der Website wirkt es so, als sei das problemlos in den vielen aufgeführten „Repair Shops“ möglich. Tatsächlich geht das aber nicht – Rückgaben sind nur in eigenen Stores möglich, nicht in Partnershops.

Dadurch fühlte ich mich in die Irre geführt. Zusätzlich verlangt Nudie Jeans 9 € Rücksendekosten pro Bestellung (bei mir wären es 18 € gewesen), was im Vergleich zu den realen Versandkosten überzogen erscheint.

Eigentlich wollte ich ein Teil behalten, aber durch diese intransparente und kundenunfreundliche Rückgabepraxis habe ich alles zurückgeschickt und werde dort nicht mehr bestellen.

Passform 🤩🤩 tack för leverans av coola jeans, tror det blir nya favoriter!

Purchased three pairs of jeans and am waiting for them still a week later. When calling up UPS it turns out they didn't include the correct export documents so they shipment is being returned to them. Tried calling them to as for a refund - no one answers, not even an answering machine. I'm not sure when I'll get my money back but I don't have high hopes it'll be any time soon. Atrocious service and will spend my money elsewhere in the future. Shame as I actually like the jeans.

Hier sind nette Menschen am Werk. Tolle Beratung, tolle Ware und ein toller kostenloser Reparaturservice.
Da gehe ich gerne wieder hin!!

Bra utbud, alltid bra hjälp i butik. Hållbart tänk med produktion och gratis reparationer. Bra kvalitet på deras jeans, men också övriga kläder!

Ich habe eine Jeans in 31/32 bei Nudie Jeans bestellt, die Größe die ich bekommen habe, war ca. 1-2 nummern kleiner, obwohl ich schon mehrere habe. Ich musste diese Jeans nach Schweden auf meine kosten zurücksenden und bekam eben diese Antwort:
Hi,
I hope you're well!
We received your return back at our warehouse, but unfortunately, the tags were removed and the jeans are not in a re-sellable condition. The jeans have been used and washed.

The item needs to be sellable when they are sent back as a return. We're very sorry about this, but we clearly state that all returns need to be sent back in their original condition with all tags still attached and without any wear marks.

What we can do is send them back to you.

Please confirm your delivery address:

Please reach out if you have any questions and have a great day!

All the best,
Karl
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Organic cotton only. Free repairs forever.

The jeans are great, after a while the denim really softens making them more comfortable, the reason for 3 stars is because when I had them altered in-store, the salesperson taking measurements asked me to remove shoes and now my jeans feel short and rarely wear them, told them about it and wanted nothing to do with it . So if you're going to have them altered do it elsewhere otherwise you're wasting money

I purchased a pair of Nudie lab 35 Tuff Tony these jeans were unique to Nudie and cost £270 I have worn the jeans twice and the top button has broken off. I contacted the Soho store in London who are very helpful and advise me to contact customer service via email.
I have sent five emails and four days later received a response and their response was they have been ‘mega busy in the office’ I explained my situation and I received a response from a chap called Joel I responded to his email and yet again I have been totally ignored
I have been loyal to Nudie jeans for the best part of 15 years. And this is how I am treated. They were very happy to take my money but their after-care service is appalling.
I have no idea where I stand and I have made a sensible suggestion to resolve this which isn’t my job to do!
I have sent another email to Joel asking him to please sort this problem out.
No doubt I will have to wait another 4 days to get a response.
If I had been treated a little bit more fairly as in if they had a responded to me, I would’ve probably just gone away and sorted the problem out myself. But I’m so frustrated and frankly annoyed with the way that I’ve been treated. The Online service is appalling and I really hope the CEO
JOAKIM LEVIN reads this.

Bought the Tuff tony pants in black. Had to send back and size up as the size was off, then after owning for a month or two they started shrinking. Not sure why they aren't pre-shrunk, or this point advertised more. In the details it says they may shrink up to 5%, but they definitely feel like they've shrunk more than this. Shame because the quality is amazing, fit was great when I first got them.

This ‘review’ relates to Soho, London. The product range is good, the store laid out nicely and customer service excellent. Nod to John.
Hopefully I won’t need their free repair service anytime soon but if I do I will report back.
Overall a really good in store experience.