Nudie Jeans Avaliações 

Worst customer service I have ever experienced. Emails are constantly ignored and have been waiting 7 weeks to collect my jeans after having the length taken up. I was told they would ready for collection after 1 week.

Very disappointed! Will not buy anything!
Duo to Nude jeans quality issues requested for reparation 😊 as the company policy is reparation for lifetime. The Disappointed is I need to wait for few months to reparation my jeans. 😂 Malmo Sweden

5 months wait for a repair. What a joke.

I have placed two orders with Nudie Jeans, and I haven't kept a single pair from either order.

I love the idea of having a single pair of jeans for the rest of my life and getting them repaired when they need it, but I do not love how Nudie Jeans operate or how they seem to size their jeans.

All orders have to be sent back to Sweden so you're going to be up to £10 out of pocket if your jeans don't fit. Heres the thing too, their online fitting guide is useless. I am normally a 32 waist but the first set of 32 waist jeans didn't fit, so I used their online fitting guide, compared the two different styles I had chosen to two different pairs of jeans that I like and fit reasonably well and neither pair of jeans I received fit! The first pair were way too small to the point I couldn't button them up, and the next pair, which were 33 waist, I could take off without unbuttoning!

A pair of the Lean Deans from the second order were also shocking quality compared with the first pair of Lean Deans I tried - they've got lots of bobbles on and just do not feel like £145 of jeans.

So now I am going to have to pay their ~£10 yet again to send the jeans all the way back to Sweden and continue my search for a proper fitting good quality pair of jeans.

My only jeans are 2 pairs of Nudie Lean Deans. They fit well, have an excellent cut, and are super quality. I have no idea what the bad reviews are about, unless there are a load of knock-offs being sold? Outstanding quality, and I wear them every single day. Also, follow the Nudie care advice!!!! Minimal washing essential!!

My new Nudie jeans came with multiple areas of faulty stitching. Nudie's website claims it offers free repairs on their jeans, but this is only if you can access a Nudie shop (there is only one serving the whole of the UK). I live 161 miles from London and after a long email exchange Nudie reluctantly reimbursed me for a local tailor to fix their faulty stitching. Nudie require the customer to pay the postage for returns/exchanges so I didn't want to go for this option.

After a year and a half of light-to-moderate wear the inside inner seam stitching has broken in two places which are protected from any wear and rubbing. After emailing Nudie to request the free repair that they promise customers on their website I was told that it is expected that their stitching will break on any area of the jean after this period of time and that i'd have to pay to travel to London to have their poor quality stitching repaired at their shop. It's worth noting that I followed Nudies advice of only washing the jeans every 6 months so any wear from washing was at a minimum.

It's pretty obvious that Nudie cater to people who want the label but not the quality or the sustainability. Nudie aren't invested in repairing their jeans in the interest of sustainability like their advertising makes out - very misleading.

The quality of the stitching is shoddy, by far the worst quality of any pair of jeans I own despite them being the most expensive, by more than double. The denim relaxes so much that it completely loses its shape and ends up looking baggy.

Some of my friends and family have had similar experiences with Nudie's low quality, and high price tag, lack of true interest in sustainability and misleading promises. Lucy and Yak provide far better quality for less than half the price, and seemingly have a true interest in creating sustainable and reliable products.

Jeans fit well but the zip broke within a month. They say they will pay for a repair but probably shouldn't happen in the first place. Lots of rhetoric about keeping your jeans but then they break quicker than a much cheaper pair would. Also I didn't receive an apology.

I bought my jeans, as many will have, based on the amazing promise that they would be repaired free of charge. I got a tear in them and took them in to be replaced - and they told me it would take 6 MONTHS!

I understand having a backlog, but 6 months (25 weeks) is just ridiculous. At that point, it's pretty much just an attempt to discourage you from getting your jeans repaired with them, and therefore not fulfil their promise. Hence, I would label it as a scam.

The worst part is that they told me that I could take it to another shop that 'only' had a 5 week backlog. So, how badly managed is this company that they can't move jeans between their shops to deal with a six month backlog? They put the onice on the customer, in what I think is a blatant attempt to discourage people from getting the repair.

Suggestion: if you're selling jeans on the promise that you repair them, but you have a 6 month backlog, then either don't make that promise, or hire more people to help repair the jeans.

Shame.

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Zip broken within a few months. Would have to travel 50 miles to have them repaired as they don't accept send ins. Repair kit has been sold out since I bought the jeans.

Went to return a pair of jeans but store manager refused. Contacted customer services who said it’s up to the store manager and suggested I sell on eBay! I only bought the jeans 3 days ago and didn’t even want a refund, just an exchange. Complete indifference to customer satisfaction. My first and certainly last purchase. Steer well clear!

I bought my jeans at end of 2020. I had researched various 'sustainable' brands as I was really interested in moving away from fast fashion etc. Because of this Nudie Jeans caught my attention with their catchphrase of 'Free Repairs Forever'. For this I was willing to pay a little more and make the product last.

Come to 2022, finally wore a hole through my jeans. Checked put repair options online. No stores near me. No problem as they offer repair kits...out of stock. Ok. I contacted Nudie (who replied reasonably quickly) to ask what they would advise.

The solution they offered was to get the jeans repaired by a tailor and that I could have a voucher towards a new pair of jeans. I politely turned this down as I'm not interested in buying a new pair of jeans.

I then received an email making the same offer again but explaining in detail that they 'couldn't stand for the cost' of reimbursing me for any repairs and that at least with a voucher 'a new journey could start with a new pair.'

I wouldn't care if their entire brand wasn't built around the promise of 'free repairs forever'. But if they don't deliver on this, then they are no different to any other brand. Really, really disappointed with their response and their attitude.

I will not be buying from them again.

Sorry to say that the quality/price ratio is pretty poor. Really wanted to like them, but I've had jeans that lasted longer from Matalan.

Also, took them for repair at a store in East London (offered for free), where the service was bizarrely poor. Two of the shop assistants stood around chatting for ages, so long that I assumed one was a customer, but they weren't. Then they served someone before me. When they finally greeted me, they seemed not to give a toss. Then they booked the jeans in for repair, which took them an infinity, took them out the back. Only THEN when I asked how long it would take, they told me 12 week. An absurd, laughable amount of time. But I really didn't want to interact with them anymore. Plus I went to buy some other, much more durable, jeans - so wouldn't miss them that much. Anyhow, they've now been in repair for 14 weeks, without so much as a reply to my (2) emails. Frankly I'd advise people to avoid them. Until I'm proven wrong, I'd describe them as rubbish.

Bien que le prix soit au niveau de la célèbre marque de Jean historique, la qualité est-elle en dessous de ce que l'on peut trouver dans les enseignes de la grande distribution du prêt-à-porter. Le Jean aura tenu 6 mois avant que plusieurs coutures ne commencent à lâcher. Et pour leur soit disant service de réparation, n'y pensez même pas si vous n'êtes pas dans la région Lyonnaise (seul centre en France où vous devez vous rendre physiquement pour déposer votre article). Bref une publicité mensongère sur la garantie puisque qu'il n'est pas possible de ramener son Jean tout simplement là où il a été acheté.

Specially Customer Care Service manager Edwin very unhelpful person with complaints!

I have been a long-time customer of Nudie jeans here in Sweden. Expensive but great looking and the promise of lifetime free repair was great... until I needed the service due to the poor material quality. When visiting the shop in Södermalm, Stockholm they also admitted that the pocket lining material quality was very poor. When I finally got them returned after a 7-week waiting time, the repairs were soo poorly made that the jeans (pockets) were broken in a few days. Again back to the shop and another 7-week wait. Got them returned glued (!) and stitched together, basically more or less destroyed as they really did not fit anymore.
I went to a professional tailor and he could not stop laughing when he saw the amateurish repairs and the poor material quality. He managed to save my favorite jeans (yeah I still love them as they now fit as supposed to). My recommendation is that if you really like your Nudie Jeans and need repair, don't go to the shop to get it done! If I buy a pair of Nudie Jeans I will buy them understanding that the material quality is undefined and that if I like my Jeans I will never have them repaired by their "repair service". /Gunnar

They just cancelled my order without telling me and asked me to do the order again but the products are no longer available - thanks for nothing. They now expect me to monitor the site during a sale 24/7 to see when/if the products will be available again. Why don't you just reach out to me clarifying the order instead of cancelling it? I have to provide my phone number during the ordering process - what for if you don't call me if there's a problem?!

Awful awful awful
Redchurch street staff have no customer care/service or manners.
I would avoid this store at all costs. Been using Nudie for a long time now but sadly I will not continue to with them anymore

Having owned a number of pairs of Nudie selvedge jeans over the years I bought a new pair, online, recently. The sizing was completely off - nothing like the measurements on the web! Not remotely close; it was like they were two sizes smaller and had the wrong label on. The real let down though is the returns process. Shipped back to Sweden, which takes weeks, then the company drags its heels on issuing the refund, even after getting a clear notification from UPS that the return has been delivered. Shocking service then, on top of incompetent buying experience. This could be read as a rant, but is more like extreme disappointment. The repair ethos of Nudie was always great. The products were hard wearing, long lasting and sustainable. What clothing should be. But unfortunately the experience of buying is so bad now I won’t be back. What makes it doubly sad is this could all be remedied relatively easily. Just have returns shipped to the U.K. and refunds issued promptly. Telling me you don’t have the warehouse space here to service returns simply says you’re getting a lot of returns, which implies a bad product! Again, easy to fix - sort out the manufacturing.

My current nudie jeans I have had for a couple of years now and the quality was good but they did tear over the knees eventually. Went back and they repaired them quite fast, then they eventually broke in the crotch but they repaired that too for free no questions asked. Last time it did take 2 months to get them back but that was over summer and covid and it was free so really not in a position to complain about that. The fact that they actually fix the jeans that you break and they do it years after you bought them is incredible.. I hope they will be able to survive even with a business model like that.