I purchased 1 product online and was charged for that as well as another product that I did not knowingly purchase. When I requested a refund for the 2nd product my request was denied. I think I was... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Although I did have issues with my order, I am happy to say that they were resolved efficiently by the team. Thank you for helping me avoid time wasting emails. Best wishes
A empresa respondeu
Omg THANK GOD 🙏 I read the reviews before I paid my money. I was gunna go for the 3 month subscription and trustpilot caught my eye so thought I'd just see what ppl thought and soooo glad I did check... Ver mais
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This company has excellent customer service. I decided to cancel because I couldn't stream to my TV and following the workout on my phone was a problem. But they cancelled me quickly and easily. I thi... Ver mais
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Detalhes da empresa
Sobre Nutrimate
Escrito pela empresa
NutriMate is an innovative nutrition app designed to make weight loss both easy and enjoyable.
It provides holistic nutrition knowledge, promoting sustainable results.
Key Features of NutriMate:
• Customized Fasting Plan: Enables users to effectively manage fasting periods, reducing cravings and snacking.
• Personalized Weight Loss Journey: Offers detailed, step-by-step guidance on losing weight.
• Recipes Library: A collection of healthy, balanced, and simple recipes to support dietary goals.
• Meal Planning: Assists in preparing meals in advance, ensuring availability of healthy options.
• Progress Tracker: Monitors weight loss progress with comprehensive statistics.
• Comprehensive Health Tools: Includes a water tracker, step counter, and mood tracker.
NutriMate's approach to weight loss is holistic, focusing on balanced nutrition and forming lasting, healthy eating habits.
Its customizable features assist users in navigating the complexities of weight loss to achieve and maintain their health objectives.
JOIN USInformações de contato
Huckletree Soho, Ingestre Place, W1F 0JL, London, Reino Unido
- support@nutrimate.fit
- nutrimate.fit
3,4
Bom
96 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I feel comfortable with the application…
I feel comfortable with the application and full of energy since I tried it. Thanks
29 de janeiro de 2025
Avaliação não solicitada
Resposta da Nutrimate
Hello Dalia!
Thank you so much for your kind words! We’re delighted to hear that the app is making you feel comfortable and energized. If you have any suggestions or need assistance, feel free to reach out to us at support@nutrimate.fit.
Enjoy NutriMate!
Scam
Scam
They charged me $74 without any notice. I never had the subscription I just downloaded the app. I am beyond pissed.
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Nutrimate
Hello Alyssa.
We’re very sorry to hear about your concern and understand how upsetting unexpected charges can be. Please be assured that our subscriptions require active user consent and include multiple confirmation steps before any payment is processed.
If you believe you were charged in error, please contact us directly at support@nutrimate.fit with “NutriMate.Review” in the subject line. We’ll investigate your account promptly and assist you in resolving this issue.
SCAM
First they advertise services they don’t really offer. I’ve bought 3 months subscription on offer to try , then I saw is useless. There is nothing like a personalised plan is a stopwatch we all have in our phones anyway. I was charged additional £55.28, without any email/message to tell me this is coming. When I’ve noticed the charge I send them an email, I recieved a generic automated response, waited for more than a week for an actual response and then went back to the automated reply, just to see that if I really want to contact them I have to reply to that . I did and I received another script message from “customer support “ telling me basically no refunds for payments made to us .
I’ll be contacting the ombudsman for this
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Nutrimate
Hello Shina.
We’re sorry to hear about your frustration and understand how concerning unexpected charges can be. Please note that our subscriptions are set to auto-renew to ensure uninterrupted service. We always warn about this on the purchase screen before payment and in the check you receive after the purchase is completed.
We regret if our automated responses caused any inconvenience. Your feedback is important, and we are actively working to improve our customer support experience.
Please contact us directly at support@nutrimate.fit with “NutriMate.Review” in the subject line, and we'll assist you as soon as possible.
We take all concerns seriously and aim to resolve issues fairly.
Sketchy Sign Up but exercises Effectivw
Lower rating because of sign up being sketchy. Since I was not able to get refund on initial purchase, I started the workout and I can feel the difference.... now 2 weeks in. I would reccommend chair yoga, it works. Just Beware of billing concerns.
It advertised as free program.
Signing Up issues :After agreeing to purchase"The Plan"at discounted price, they take thru page after page of add on offers. First page, (designed for me) workouts, had no thanks option, second page, meal plan did not have option to by-pass. All these items appear to be part of the plan when doing the quiz. I did get any renewal cancelled.. multiple websites depending on where you signed up to do it. Received numerous auto-reply emails before someone actually read my request to confirm it is cancellled.
24 de janeiro de 2025
Avaliação não solicitada
Resposta da Nutrimate
Hello.
Thank you for sharing your honest feedback. We’re glad to hear that you’re feeling positive results. We also appreciate your concerns regarding the sign-up and billing process. We strive to make our subscription options clear. We never charge users without their consent, as there are multiple confirmation steps throughout the subscription process. If you ever need assistance managing your subscription or have any questions, please don’t hesitate to reach out to us at support@nutrimate.fit with “NutriMate.Review” in the subject line.
We're here to help!
I can do it💪👍
23 de janeiro de 2025
Avaliação não solicitada
Resposta da Nutrimate
Hello Phuong!
Thank you for your review! We're glad you're enjoying it. If you have any suggestions or need assistance, feel free to reach out to us at support@nutrimate.fit.
Keep going!
This is a Scam
This is a Scam. They ask you to pay via PayPal. It’s not PayPal but a company called Fasting Nutri. This is who is on my bank statement. They take the money instantly . Apple looked into my complaint and informed me that it is fraud. My bank stated that my card has been compromised so I am awaiting a new card. PLEASE DO NOT update the APP. WARNING to ALL.
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Nutrimate
Hello Irene.
We're truly sorry to hear about your experience and understand how upsetting this situation must be. Please know that we take accusations of fraud very seriously.
To clarify, we never process payments without user authorization. Our payment pages include clear details about the company name and payment processor before the transaction is completed. However, if you feel something went wrong, we absolutely want to look into it and make things right.
Please contact our support team at support@nutrimate.fit with "NutriMate.Review" in the subject line.
We appreciate your feedback and are committed to resolving this.
Best app 💯 💯 go for it!!!!!
Best app 💯 💯 go for it!!!!!
2 de dezembro de 2024
Avaliação não solicitada
Resposta da Nutrimate
Hello Arshvir!
Thank you so much! We’re thrilled to hear you’re loving NutriMate. If you have any suggestions or need assistance, feel free to reach out to us at support@nutrimate.fit.
Keep up the great work!
Super helpful and I’m loving the…
Super helpful and I’m loving the journey. Lost 2 kilos in 10 days.
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Nutrimate
Hello Robbert!
That’s awesome—congratulations on your progress! Losing 2 kilos in 10 days is a great start. If you have any suggestions or need assistance, feel free to reach out to us at support@nutrimate.fit.
Keep enjoying the journey!
Being supportive in what I need to do
Being supportive in what I need to do
5 de janeiro de 2025
Avaliação não solicitada
Resposta da Nutrimate
Hello Helen!
That’s fantastic to hear! Having the right support can make all the difference. If you have any suggestions or need assistance, feel free to reach out to us at support@nutrimate.fit.
Keep going strong!
I’m loving the journey
I’m loving the journey , so far so good
3 de janeiro de 2025
Avaliação não solicitada
Resposta da Nutrimate
Hello Donna!
That’s awesome! Loving the journey is the best motivation to keep going. If you have any suggestions or need assistance, feel free to reach out to us at support@nutrimate.fit.
Keep it up and enjoy every step!
Es una aplicación que no sirve para…
Es una aplicación que no sirve para nada y además engañosa te ponen el precio de un mes y luego te cobran por otro lado otra cantidad sin justificar!!!! Estafa total!!!
2 de janeiro de 2025
Avaliação não solicitada
Resposta da Nutrimate
Hola Maite.
Lamentamos mucho su experiencia. Tenga en cuenta que mostramos claramente el precio de la suscripción antes de la compra y siempre notificamos a los usuarios sobre cualquier cargo. Si cree que ha habido un error o un cargo no autorizado, póngase en contacto con nuestro equipo de soporte en support@nutrimate.fit con "NutriMate.Review" en el asunto y haremos todo lo posible por ayudarle lo antes posible. Su satisfacción es importante para nosotros.
This app is such scam
This app is such scam. I signed up. Never got a confirmation email. Credit card was charged. Account was never registered under my email. It was registered under an email that does not belongs to me. They basically got my card number, charged my credit card and made it impossible for me to cancel. I have to do some research and send few emails. Of course no refund.
1 de janeiro de 2025
Avaliação não solicitada
Resposta da Nutrimate
Hello Alex.
We're very sorry to hear about your experience. Please be assured that we never charge without consent and take such concerns seriously. It sounds like there may have been an error with the account registration. We strongly encourage you to contact our support team at support@nutrimate.fit with "NutriMate.Review" in the subject line and the issue you're facing. We are committed to investigating this thoroughly and helping you with cancellation or refund as needed.
Your trust and satisfaction are very important to us.
False Advertisement
False Advertisement
They deserve 0
1-No Plan for the food
2-Overcharging, Charge more than they show at the beginning
3- Scam
23 de dezembro de 2024
Avaliação não solicitada
Resposta da Nutrimate
Hello Nertila.
We’re sorry to hear you feel this way and appreciate you sharing your concerns. NutriMate offers a range of features to support intermittent fasting. All subscription details are shown before purchase to ensure transparency.
If there's any trouble with your program or subscription, please get in touch with us at support@nutrimate.fit with "NutiMate.Review" in the subject line where we'll be able to assist.
Esto es una estafa no dan en plan de…
Esto es una estafa no dan en plan de comidas esto solo son alarmas encima me cobraron más de lo que indicaban llevo 5 minutos y es la peor app quiero la devolución de mi dinero , ni siquiera aparece en suscripciones
24 de novembro de 2024
Avaliação não solicitada
Resposta da Nutrimate
Hola.
Lamentamos mucho que tu experiencia no haya sido satisfactoria. NutriMate ofrece funciones como planificación de comidas, seguimiento del ayuno, escáner de alimentos, y más.
Tenga en cuenta que nos aseguramos de informar a los usuarios sobre las condiciones de renovación antes de completar la compra. Para que podamos revisar tu caso y ayudarte con el reembolso, por favor escríbenos a support@nutrimate.fit con "NutriMate.Review" en el asunto. Estamos aquí para ayudarte.
Nutrimate dog rolls are the best,not…
Nutrimate dog rolls are the best,not sloppy like others ,you are able to freeze them and when defrosted are just as good,you can cut the roll into 10mm slices without them falling apart and you can see the goodness in them .If you love your dog give them Nutrimate they will love you for it.I am travelling on the east coast and it is a shame not a lot of places stock this great pet food made in Australia
12 de novembro de 2023
Avaliação não solicitada
Resposta da Nutrimate
Hello Terry!
Thank you so much for your wonderful feedback! We’re delighted to hear you love the quality and convenience, especially how well they freeze and slice. It’s great to know your dog is enjoying the goodness made right here in Australia. If you have any suggestions or need assistance, feel free to reach out to us at support@nutrimate.fit.
We’re here to help!
Worst application with no planned meal.
Worst application with no planned meal.
Unable to cancel my subscription. The link is not opening.
PLEASE CANCEL MY SUBSCRIPTION AND STOP SENDING ME REPEATED MAILS
2 de novembro de 2024
Avaliação não solicitada
Resposta da Nutrimate
Hello Pritisha.
We’re sorry to hear about the trouble you’re experiencing. To cancel your subscription, please log into your NutriMate account and go to the subscription management section. If the link is still not working or you need assistance, please contact us at support@nutrimate.fit with “NutriMate.Review” in the subject line, and we’ll help you promptly.
We apologize for any inconvenience and appreciate your patience.
Scam.
Scam.
It is not clear they tie you in to repeat subscription and for what. The app offers 7 days of support then says under development but will be worth the wait.
Customer service do not care and clearly respond from a script.
Poor show they have to go to such levels to generate income. I hope they enjoy the money scammed.
31 de outubro de 2024
Avaliação não solicitada
Resposta da Nutrimate
Hello Shaun.
We’re sorry to hear about your concerns. Please note that we always inform users about the automatic renewal of subscriptions both on the purchase screen before payment and in the confirmation email. We apologize if our previous response felt scripted and want to assure you that we take your feedback seriously. Please contact us again at support@nutrimate.fit with “NutriMate.Review” in the subject line, and we’ll do our best to assist you personally.
Thank you for bringing this to our attention.
Removed the app and stopped in, e-mailen and No reaction…42 euro’s Every month is absurd.. stop my subscribtion imidiately..
Remover the app and stopped the
2 de novembro de 2024
Avaliação não solicitada
Resposta da Nutrimate
Hello Danielle.
We’re sorry to hear about the trouble you’re experiencing. Please note that deleting the app doesn’t automatically cancel your subscription. To stop it, kindly log into your account and navigate to Settings > Manage Subscription. If you need any help with this, please don’t hesitate to reach out to us at support@nutrimate.fit with “NutriMate.Review” in the subject line.
We’re here to assist you as quickly as possible.
Thank God
Thank God, I have seen the Review section. I am sorry for the people who lost money through this scam. I am thankful for your honest reviews. I won't take it a bit further now..phew...I am saved. Bye Bye Nutrimate you scam..hahah
14 de outubro de 2024
Avaliação não solicitada
Resposta da Nutrimate
Hello!
We’re sorry you feel that way about NutriMate. We’re a legitimate business and take user concerns seriously. If you ever reconsider, feel free to contact us at support@nutrimate.fit—we're here to help clarify any misunderstandings.
Thank you for checking the reviews, and we wish you all the best!
False Advertisement
Should have 0 stars!!!
False advertisements, saw so many adverts on Instagram, they claim you can take a photo of your meal and it will calculate the calories, they also said you would be able to do calorie counting and my personalised meal will be calculated after 1 week of fasting which is what i did. When I came to week 2 nothing, still no access to logging in my food and counting it.
I complained and ask for refund as never received what they promised..... they responded saying thank you for the idea of taking a picture of the food!!!!!! And then wrote sorry no refunds.
Will be complaining to tie ombudsman
9 de outubro de 2024
Avaliação não solicitada
Resposta da Nutrimate
Hi there!
We’re genuinely sorry for the disappointment you’ve experienced. It sounds like there’s been some confusion, and we want to address that. Nutrimate currently doesn't have a photo-calorie tracking feature, but your feedback is valuable for future updates.
Regarding your refund request, we'd be happy to review your case. Please reach out to us at support@nutrimate.fit with 'NutriMate.Trustpilot' subject line so we can assist you further.
Thank you for your patience.
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