Nutrisystem Avaliações 

This company is a scam. I could’ve gave my mom a better diet plan number one the meals are extremely terrible for you high fat high carbs little protein high sodium. Number two they didn’t give her the amount of meals she paid for! Number 3 they suggest for you to pick the “chefs choice” option for the meals you get and give when you do they give 95% tiny bars for meals to save themselves money instead of the meals you can choose from that are actually hot meals. Pathetic disgrace of a company.

I thought I'd look here to see if others are upset about the low-inventory issues NutriSystems has been experiencing the last few months. I've been buying from NutriSystems for about 4 years. I appreciate being able to delay my orders, especially when I see that there's a particular item low on inventory. I'll usually wait until that warning is gone from the items I want and then order. When they ship, they substitute items, usually ones that I don't like. Their policy is to send an email to notify of substitutions, but apparently that only applies on discontinued items, not items that are low in inventory. However, when there are no warnings of low inventory, I've had little problem with getting the correct items.
That said, I use them mostly for convenience rather than weight loss. Based on my own experiences with customer service both by email and on the phone, I'm of the opinion that most of the negative comments here using The words "thieves" and "scam" are unwarranted. If people would just read what the various programs include, and how their so-called 'discounts' work, there would be fewer misunderstandings. I do agree however, that a lot of 'fluff' that they use by the words 'discount' or 'savings' is misleading at best. You don't really save by ordering the automatic reorder programs, as what it really does is make it much more expensive (double the cost in many cases) to just to order a month's worth of food. The premium items pricing on the ala carte menus are ridiculous. Usually 9$ a shot. Also, they say free shipping, but then charge you $10 for "packaging". To me, that's misleading, but I wouldn't call it scammy. But then, on the alacarte menu they seem to want to charge additional to ship frozen items unless your order gets to $75. Seems ridiculous to me when you order alacarte items with your regular order which already includes frozen items shipping container and dry ice.

Also, you have to read all the fine print. A month to them varies on the number of days depending on the program. It's never 30 days of food. It's 24 days, or 28 days, 4 meals and snacks a day, maybe 6, it does get very complicated.

People just need to read the 'fine print' or the asterisk foot notes and understand what they're paying for.

My main complaint is the constant running out of inventory. As I said earlier, it's been unacceptable lately. Roughly 30% of my order is marked "low on inventory and substitutions MAY be made". (which really means WILL be made. This too, is misleading. So, before you lock into a 2 or 3 month discounted auto delivery program, consider that you might not be able to order the items you want. I'm not sure NS would refund the money back to you or not.

By the way, the food itself isn't as bad as some have said. It's just small portions low in salt and calorie heavy condiments, etc. There are ways to improve the taste of most of the food without adding a lot of calories to it. Their pictures of the food are also misleading. They put the items on very small plates to make them look larger, and they add things in the pictures that aren't included in the items. So, yes, that is misleading as well.

When they get their inventory problems solved, I'll come back and increase the rating to maybe 4 stars.

I started the NutriSystem diet over the weekend. I am taking in more fat, more calories, more cholesterol, more sodium, more carbs and less protein than the diet I was using before this. Plus, the food tastes of nothing, or worse! I workout 3 days per week, walk regularly and drink between 80 and 100 ounces of water per day. This diet is not a good one. I am following the plan and eating more food now that I had previously! The food is terrible tasting!

In reply to the response from Nutrisystem…all your food is terrible tasting. Everything we tried is bad and it still filled with cholesterol, fat and sodium. For me to eat healthy with your system, I would need to cut out more than 90% of your food! I canceled my account and hope no one will be using you based on my findings!

SCAM SCAM SCAM!!
I wanted to try their product one time. Without my consent or knowledge, they enrolled me into a monthly subscription plan. They stole 350 dollars out of my account. I saw they withdrew money without my authorization, so I called them immediately to tell them "DO NOT SEND ME YOUR PRODUCT!". This was on Aug 12. They continued to ship their garbage product (which is tasteless, unless you like the flavor of cardboard) four days later on Aug 16.

I waited on the phone for 2 hours before I was connected with customer support. They DO NOT have a cancel subscription option on their website, so you are forced to call them if you want to cancel, after they auto enroll you into their scam program without your knowledge.

Now in October, I'm still fighting to get my money back. I've called my bank to file a dispute. The company is charging me 125$ for a restocking fee.

This company is a NIGHTMARE! Unethical business practices. THEIVES. Do not waste your time or money, hopefully somebody reads this before having their money stolen.

I called to cancel my membership and was told there would be a $125 cancellation fee. I agreed to the $125 cancelation fee. As soon as I was off the call with NutriSystem I got notification that NutriSystem charged my account $479.98. I immediately called them back.

I was told by NutriSystem representative Jalil that this was an error on PayPal's side and that this has been happening with PayPal lately. They said they are going to get ahold of PayPal and have them remove the charge but that it would take 3 to 5 business days to see the charge removed.

I will update my review here when and if I see the charges removed. I hope they are being honest with me and that this does not turn into a nightmare.

10-29-2022 I am updating my review.

Just as expected the second charge of $479.98 was NOT PayPal's fault. This was an unauthorized charge by NutriSystem. I disputed the charge and everything is settled now but it was a hassle.

My experience with NutriSystem was a negative one. The food made me not feel well. Which is why I canceled the service.

DO NOT GIVE THESE PEOPLE YOUR BILLING INFORMATION.

They charge you for things you didn't autorize (like adding on extra shakes, and, even automatically enrolling you in their automatic shipments (if it is in their initial purchase screen, it's well hidden in the fine print). Stay away - unethical people.

I have never encountered a company doing business like this. I originally thought highly of them and this is my second being on their program. This time was hell. I have attempted twice to reach out via phone which was over an hour of waiting just to be advised they can’t cancel. This is already terrible due to the company having no option to cancel online. Everyone can’t sit on hold waiting to speak with someone that is going to try to talk you into keeping the service. They haven’t even placed the food in boxes yet, but they can’t cancel. If I return the boxes I have to wait a month for a refund? And I can only return half of the order because the rest I have to keep. Great customer service is valuable experience when working with a company and all I’ve received is “I can’t help”. I can honestly say this one will never have my business again.

The plan is very expensive and the food is not very good.

NOWHERE in their website you can CANCEL.
The response from their "email contact us" is one more marketing propaganda and NOT the answer to your question.
They ignore requests for delays.They DUMP their frozen products outside where they melt . They do not ring your bell. Their emails are only marketing.
They have so many phone numbers that they bounce you from one to the other and waiting times in excess of 1 hour or more.

I have been reading many of the complaints re: Cancellation of Plan and must agree. This is the most frustrating process that is not customer friendly AT ALL. I had the same experience.....no online ability to cancel, no one responds to chat, long waits on the phone with no response. So I sent an email...two, actually, informing them of my desire to CANCEL. Now this is where you MUST TAKE THE NEXT STEP....CALL your credit card company and place a BLOCK on Nutri System being able to take funds from your account. I did this proactively because I suspected they might send my order anyway DESPITE my repeated attempts to CANCEL. THIS WORKED...they did try to debit my account and it was REJECTED! Guess what? Immediate response and they didn't ship and they didn't get my money then and, because of the terrible customer service...will never again!

Scam of the century - no where on website to cancel membership, finally emailed and got a cancellation confirmation then a month later, they shipped my next order and charged my credit card $360. Called customer service 3 times - was on hold a total of 152 minutes, no one ever picked up so I gave up. Emailed 4 times with no response. Now I have to put a dispute in with my credit card company and hope Fedex reads my large sign I posted on the porch that I refuse any shipment from Nutrisystem. One Question tells the whole story...if you are a legit, customer friendly company, why don't you have a "cancel my membership" option on your website...Answer...so you can scam people. Also filing a BBB complaint as well.

I am on my second month of Nutrisystem. My biggest complaint BY FAR, is this: you never get what you order.

MONTH ONE SHIPMENT:
* Received food I did not order
* Received frozen food that was not at all frozen
* Made three calls to Nutrisystem "customer service" (why do they call it that when waiting for 30+ minutes is the OPPOSITE of service??) - wait time was atrocious. (Having said that, one of the ladies who finally answered was super.)

MONTH TWO SHIPMENT:
* Received food I did not order (THIRTEEN breakfast burritos).
* Tried the website "chat" feature, got nowhere
* Called the "customer service" number, finally spoke to Tiffany after 29 minutes on hold. Tiffany basically told me I had to watch the website everyday to see when the items I wanted came back in stock and then call them back. Again, great "customer service."

Bottom lines:
1) Nutrisystem says you can choose your own food but then sends you whatever they want. (Been my experience two months in a row now.)

2) The red "low inventory" warning on food items SHOULD SAY, "this is out of stock. Select something else." RATHER THAN, "don't order any more of this [than is already in your cart] because you *might* get a replacement."

Not sure how I feel about this company. Borderline scammers.

My order processed this morning. It was supposed to be $337.88 but I was charged $656.05! I can't reach anyone on the phone and facebook messenger isn't getting a response either, so I am trying this avenue. I have also sent an email with all necessary details to the email shown by NS with others who are having issues and can't get anyone to answer the phone. I am so tempted to contest the charge with my cc, and if they cancel my subscription altogether, so be it.

Disgusting company values! Customer service is rude and unhelpful and will not let you speak to a manager to save your life! Save your money and go with a more reputable weight loss program!

Nutrisystem is a scam. I have tried to cancel my order by phone, email and chat and cannot get in touch with anyone. They have run an unauthorized charge to my credit card. If I have to sue them, I will be happy to. This is the most unprofessional company that I have dealt with. If I could give them less than one star I would. BEWARE!!!!!!!!!!!!!

I was dreading the cancellation process, but I left my phone number for a call back, and received a call 1 hour later. She politely cancelled my subscription.

The food is great! in my opinion. I knew when I subscribed I only could do 2 months.

Three days and can't reach anyone at Nutrisystem!!! This is quite a change from the past. It's very suspicious!

I just received my nutrisystem order today and found a big surprise: they sent me 16 pizzas instead of the meals that I ordered. After sitting on hold for 1 hour and 34 minutes, Liz answered the customer service line. She said that they substituted the pizzas because they were out of the rest and that this was standard procedure. I protested but she said that they have the right to substitute and that was it. I said no way is that acceptable to anyone but she insisted that it was the way they do business. I demanded repeatedly to speak to a supervisor and was finally put on hold. Ater a long wait Liz returned and said that I could return the order at my expense. I finally just told her that we were done and I would let my attorney deal with this. YOU HAVE BEEN WARNED!! I called a friend who is on her second order of Jenny Craig and she says that their food is way, way better and the company great. Guess where I am going.

I have been trying to cancel my membership for 1 week now! Called twice and waited 2 hours and had to hang up because I didn't have anymore time to wait. Waited the 2 hours BOTH times. I have emailed 3 times now with no response. I also find it odd that I see someone from the CS department has responded to these reviews within the last few days but have not replied to any of my emails that were sent a week ago!! I have NEVER dealt witha company that literally makes it impossible to cancel your membership.

Food is great! Easy to follow program and honestly, if it wasn’t for the poor customer service I would still be a member. I’ve been on hold for 1.5 hours at this point simply attempting to delay my order date because it will not allow me to delay online, no one connects to chat and the only option I have is to be on the phone (in the middle of my incredibly busy day) just to make any adjustment. At this point I am cancelling and will NOT go back. Absolutely unacceptable and unprofessional. Every response to a negative review is the same- they do not care about their customers and everyone receives the same blanket response with no helpful suggestions other than to call- and they NEVER answer. Went from 4/5 stars to 1/5 stars. Will not support this company going forward.