Nutrisystem Avaliações 

2.258
O TrustScore é 1.5 de um total de 5

1,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have no idea why there’s so many bad reviews. I’ve lost weight and the food is decent. I definitely like some meals more than others. But I adjust my shipments to only include t... Ver mais

Avaliado com 1 de um total de 5 estrelas

This is the second order I received and again the substitutions are terrible. Called with first delivery and was told that they send an email notifying me of the substitutions and I can change the re... Ver mais

Avaliado com 1 de um total de 5 estrelas

Horrible service! First, frozen food left by garage door. By the time we found it, it was all spoiled. Second order never arrived, even though we kept getting email messages when it was to arrive. Spe... Ver mais

Avaliado com 1 de um total de 5 estrelas

I would give them zero if I could. They never deliver when they say they do. Tried to call customer service and they basically said that is their terms and they made no reparations for two times lat... Ver mais

Detalhes da empresa

  1. Serviço de encomenda de comida online
  2. Fornecedor de Produtos Alimentícios

Informação fornecida por fontes externas variadas

Here at Nutrisystem, our mission is to provide a weight loss program based on quality foods and a nutritionally balanced meal plan; individualized counseling is the core of our commitment that customers always have the privacy, support and knowledge needed to reach their goal weight.


Informações de contato

1,5

Muito Ruim

O TrustScore é 1.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,5

Todas as avaliações

(2.258)

36 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

The packaging is poor! Food is beyond bland.

The packaging is poor!! Styrofoam is far from eco-friendly. It may break down in high temperatures, but it pollutes our earth with alarming volumes of microplastics, affecting animals and humans alike. The frozen meals shipped in huge styrofoam cooler. I contacted Nutrisystem about the packaging and received no response. They should look into more eco friendly packaging.

The food is bland! It may teach portion control but that’s it. I can see myself gaining weight as soon as I started eating normal food again.

The convenience is great but with proper planning and food journaling, you can achieve the same results with better tasting foods.

Canceling my automatic delivery was stressful in itself. They kept offering other options. The other options are not going to make the food taste better. Then the representative asks if I lost any weight? None of your business. I just want to cancel because I don’t like the food and don’t see it as a life changing option.

1 de fevereiro de 2023
Avaliação não solicitada
logotipo da Nutrisystem

Resposta da Nutrisystem

Hello,

Thank you for your review and for your feedback. We are so sorry for your experience.

If you still need assistance with your account, please email us at consumerexperience@nutrisystem.com with your order number.

We look forward to hearing from you.

~ The Nutrisystem Consumer Experience Team

Avaliado com 2 de um total de 5 estrelas

Do Not Sign Up for 3 months

The system "works" and if you follow it faithfully you might succeed. A member of my family did. However, do NOT pay for anything using their "up front three month save some money' pitch . After plunking down a thousand for three months, my family member developed allergic reaction to some ingredient and her doctor ordered her to cease. We assumed liability for what was sent and consumed. What you do not tell you is you won't get anything else refunded even if you have not received it. After countless phone calls and emails, they refunded just $400. "That's our policy" was the response. My advice is look to other high protein/low carb systems. Most importantly never send these folks money in advance. You will never see it again.

6 de janeiro de 2023
Avaliação não solicitada
logotipo da Nutrisystem

Resposta da Nutrisystem

Hello,

Thank you for your review. We are sorry for your experience! We can review your account.

Please email us at consumerexperience@nutrisystem.com with your order number. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.

~ The Nutrisystem Consumer Experience Team

Avaliado com 1 de um total de 5 estrelas

Horrible food

Horrible food! Very processed food that gave us indigestion and gas. You have to buy your own vegetables and fruit in addition to spending an outrageous amount for their food and snacks. The frozen food was just okay. However it was much better than the unrefrigerated processed food. I could not eat any of that or many of their processed cookie snacks. Some of the frozen breakfasts were okay. Way too much money for what you get or can even eat. Absolutely dissatisfied and disappointed. I canceled immediately.

25 de janeiro de 2023
Avaliação não solicitada
logotipo da Nutrisystem

Resposta da Nutrisystem

Hello,

Thank you for reaching out to us with your review. We are so sorry to hear of your experience with our plan. We appreciate you bringing this to our attention.

So we can better assist you with this please email us at consumerexperience@nutrisystem.com.Please include the full name, email address, phone number and full shipping address associated with your account. Please also mention this review in the subject line and add a description of your complaint in the email body. We thank you for your review and your feedback. -The Nutrisystem Consumer Experience team

Avaliado com 3 de um total de 5 estrelas

So far I love the program but Numi and…

So far I love the program but Numi and Nutrisystem have terrible websites. So difficult to enter the meals or navigate these websites.

3 de fevereiro de 2023
Avaliação não solicitada
logotipo da Nutrisystem

Resposta da Nutrisystem

Hello!

Thank you for taking the time to review our Nutrisystem and NuMi web sites. We are sorry to hear about the issues you are experiencing with our sites. We would like to assist you further with this.

Please send us an email at consumerexperience@nutrisystem.com including the full name, email address, phone number and full shipping address associated with your account. Please also mention this review in the subject line and add a description of your complaint in the email body.

We look forward to helping!

- The Nutrisystem Consumer Experience Team

Avaliado com 1 de um total de 5 estrelas

So basically they just don’t care about…

So basically they just don’t care about their customers. Missing orders, damaged items…I called 8 times and each time I waited on hold over an hour and then was disconnected. My last order was somehow dropped off the Empire State Building and every single frozen item was in pieces…even the plastic trays…trashed. No one cares…no one wants to deal with it. I’m veggie and am very limited, but every item I can barely tolerate is suddenly discontinued, so I have to live on awful mac and cheese. They do not care about anything…I’m sitting here with an entire order that was dropped and broken and no one will help, and to add insult to injury, their “food” is horrible and definitely not worth their exorbitant prices. You even need to additionally buy all your own vegetables and an extra ten days of food as you only get 20 days’ worth. Their response to this review is to email them. Guess what? They never responded to my email. Disgusting company…stay away!

31 de janeiro de 2023
Avaliação não solicitada
logotipo da Nutrisystem

Resposta da Nutrisystem

Hello Serena,

Thank you for your review. We are sorry to hear that your recent order was damaged. We are happy to help you.

Will you please send us an email with full name and phone number connected to your account? You can email us at consumerexperience@nutrisystem.com and be sure to mention this review!

We look forward to helping you!

-the Nutrisystem Consumer Experience Team

Avaliado com 1 de um total de 5 estrelas

DO NOT PURCHASE!-Impossible to cancel!

After receiving my first months of food I called to cancel. This program is just way too expensive for the quality of food. I waited on hold for over 30 minutes and then decided to try "chat" on the website. I was informed that if you cancel prior to your 2nd delivery you are charged $125/cancellation fee. I asked Brenda to direct me to where this is stated. She told me to read the terms & conditions on the website. I read through them all and sure enough it was not there. I asked her to send me something where this is stated-she refused to do so. Still have not been able to get anyone on the phone and the only way to cancel is to speak with a live representative. DO NOT ORDER from this company unless you want to be stuck in a lifetime contract.

28 de janeiro de 2023
Avaliação não solicitada
logotipo da Nutrisystem

Resposta da Nutrisystem

Thank you for your review. We are very sorry to hear about your experience with our early cancellation fee. We want to help you with this. To better assist you please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here and reference this review. We look forward to hearing from you!

-The Nutrisystem Consumer Experience Team

Avaliado com 5 de um total de 5 estrelas

I’m quite happy with the Nutrisystem…

I’m quite happy with the Nutrisystem food as well as the customer service! I’ve never had Any trouble switching the date of my next delivery, getting thru to anyone over the phone. They usually pick up within 2 minutes! Everyone has been quite friendly And helpful! A few mistakes were made with the delivery as well as meal replacements and they have been ever so obliging with correcting them. I’ve done WW in the past, but am favoring Nutrisystem due to their portioning, NuMi app for logging in food and now am Quite satisfied with their customer service. I wasn’t able to stick to the plan after getting the first month of the plan, but started it as laid out by them on my second months delivery. It’s been 2 weeks and have thus far lost 5 pounds. I am starting to workout now, so am looking for the steady weight loss they say will..and Is..happening. Guessing people with a poor experience aren’t following guidelines (?) or calling the correct customer service number (?) Nutrisystem team has been helpful in moving my payment processing dates to fit times when funds would be available on my credit card (as had to skip a shipment..move it back due to insufficient funds).
I’m exceptionally pleased all around and have developed a taste for the foods I didn’t think would happen. Great selection! Love how it’s set up! I’m doing Uniquely yours max. I have decided upon doing more months than I had anticipated as it’s working better than I presumed! 💪
Thought I’d chime in due to reading the poor reviews..which are thankfully Not My story!

26 de janeiro de 2023
Avaliação não solicitada
logotipo da Nutrisystem

Resposta da Nutrisystem

Thank you so much for your feedback! We are so happy to hear that you are enjoying the plan and service. If you have any questions or if there is anything else you needed addressed please email us at consumerexperience@nutrisystem.com and we will be happy to help! Have a great day!

-The Nutrisystem Consumer Experience Team

Avaliado com 1 de um total de 5 estrelas

Their food portions are for people of normal weight

Their food portions are for people of normal weight. Their food is less tasty than the cardboard box it comes in. They way they get you to lose weight is to starve you into weight loss.

19 de janeiro de 2022
Avaliação não solicitada
logotipo da Nutrisystem

Resposta da Nutrisystem

Thank you for your review. We are very sorry to hear about your experience and we want to help you with this. To better assist you please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here and reference this review. We look forward to hearing from you!

-The Nutrisystem Consumer Experience Team

Avaliado com 1 de um total de 5 estrelas

I purchased this program for my son

I purchased this program for my son, who is 6'2" & 260lbs. They shipped items that were 6 - 7 oz., that's barely enough for me at 120 lbs. They ask your weight, for what reason, I'm not sure. He didn't say anything the first month, I noticed that the 2nd month was collecting in the freezer. When I mentioned a 3rd order - he said not to bother. Well, I still have the 2nd months food in my freezer, so I figured that I might as well eat it. I have tried a number of the different dinners and I can see why he hasn't been eating them -they are terrible - tasteless! I have 14 dinners left, which will be going in the garbage. Save your money.

15 de agosto de 2022
Avaliação não solicitada
logotipo da Nutrisystem

Resposta da Nutrisystem

Hello,

Thank you for your review. We are so sorry for your experience. If you would like us to review your account, please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.

~ The Nutrisystem Consumer Experience Team

Avaliado com 2 de um total de 5 estrelas

Don’t believe the hype

Started off ok- the food isn’t great. Excruciatingly small portions (kind of expected this) and gas inducing food.
Honestly, the only way you’re going to survive on this diet is to add in a ton of other “allowable” foods that you’ll need to purchase on your own at the grocery store.
When I first received my box of food it did not come with any paperwork or anything explaining how to begin my diet. I was directed to an app that is NOT user friendly. It took me a week to realize how to navigate it and that I could add in specific vegetables to the Nutrisystem meals.
After the first couple of weeks I noticed I was getting low on food.
Turns out for the $400 I paid for a months worth of food you are only getting 20 actual days worth of food.
I had followed those first 20 days exactly as directed and was kind of left to figure it out for the last 10 days of the month while waiting for my next delivery.
Needless to say I fell off the wagon.
Definitely not what I had hoped for with all of the hype surrounding Nutrisystem. Disappointing.

1 de dezembro de 2022
Avaliação não solicitada
logotipo da Nutrisystem

Resposta da Nutrisystem

Hello Tracey,

Thank you for your review. We appreciate your feedback.

We are sorry to hear that you were unaware of the configuration of the plan. We do offer both 5-day plans and 7-day plans and apologize for any confusion with this.

If you have foods left and would like assistance with the plan and the app, we would be happy to help. Please send us an email to consumerexperience@nutrisystem.com for help!

Thank you again for your review.

-the Nutrisystem Consumer Experience Team

Avaliado com 1 de um total de 5 estrelas

The food taste terrible

The food taste terrible. Their website says you can return and get a refund so I returned the second order and received less than half of the money I spent on it.

6 de janeiro de 2023
Avaliação não solicitada
logotipo da Nutrisystem

Resposta da Nutrisystem

Hello,

Thank you for your review. We are so sorry for your experience. We can review your account.

Please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.

~ The Nutrisystem Consumer Experience Team

Avaliado com 1 de um total de 5 estrelas

They won’t let you cancel!!

They won’t let you cancel!!!
The food is not bad, but I barely lost any weight and it gave me a lot of heartburn. I have tried to call several times to cancel, when I finally got someone on the phone, the representative insisted that I should keep trying and ignored my statement saying that THE FOOD MAKES ME FEEL SICK, IT GIVES ME HEARTBURN, she proceeded to threaten me with charging me $125.00 for cancelling. I was never informed about this charge. Im sure many people would think about it more than twice if they knew about this.

23 de dezembro de 2022
Avaliação não solicitada
logotipo da Nutrisystem

Resposta da Nutrisystem

Hello Annette,

Thank you for taking the time to write your review. We are so sorry to hear that there have been troubles cancelling your account. We would be happy to help and further clarify our terms.

Please send an email with your full name, phone number, and recent order number to consumerexperience@nutrisystem.com. Be sure to reference this review as well.

We look forward to hearing from you so that we can come to a resolution!

-The Nutrisystem Consumer Experience Team

Avaliado com 1 de um total de 5 estrelas

Customer service is without question…

Customer service is without question the worst! First, try to get someone on the phone. If you're ordering they're on the phone quickly,but other than that you'll wait for a rude reply to be be unhelpful.

31 de dezembro de 2022
Avaliação não solicitada
logotipo da Nutrisystem

Resposta da Nutrisystem

Hello Shanny,

Thank you for your review. We are sorry to hear that you did not have a good experience when calling us. We would be happy to help you.

Will you please send us an email with the full name and phone number connected to your account to consumerexperience@nutrisystem.com. Be sure to mention this review!

-the Nutrisystem Consumer Experience Team

Avaliado com 2 de um total de 5 estrelas

Disappointed in cancelling process and info.

When I called to start the program, it was for my husband and myself, I just wanted to do one account and was told I could not, I explained that my husband did not use the email daily it was not something he checked.
We got our first shipment and did the second month, after that we really did not see a difference, so we decided to cancel, I called, and the lady said it was canceled. Well, I came to find out that both accounts were not canceled only one when I was delivered another month of food and they refuse to take it back. The guy Al on the phone was very rude, I would not recommend doing the Nutrisystem diet for many reasons.

28 de dezembro de 2022
Avaliação não solicitada
logotipo da Nutrisystem

Resposta da Nutrisystem

Hi there!

We are sorry to hear about your experience. We would be glad to look into this for you.

Please send us an email at consumerexperience@nutrisystem.com with your full name, telephone number, email address and full shipping address associated with your accounts. Once we locate your accounts we can better assist you with your concern. It would also be helpful if you can mention your Trustpilot review in your email to us along with a description of your concerns.

We look forward to hearing from you!

- The Nutrisystem Consumer Experience Team

Avaliado com 1 de um total de 5 estrelas

I have been on the program for 5…

I have been on the program for 5 months. My ex husband has always paid, so the billing name and address is always my ex husband's info. I enrolled in Uniquely woman's program. Well this month I was contacted on the 9th saying my order could not process, cc declined. So I called and spoke with cust. Service and told them I would get back to them or update the payment info online.. I gave my ex my login and password and he updated the cc info online. I receive an email saying my frozen order has shipped, I don't pay much attention because I would of never of thought that a ala cart order for 50 grilled chicken sandwiches would be sent to me..I go back to look over the email and it says your frozen order of no current plan has shipped. What the heck, I am enrolled in a current plan. My ex did not accidentally order 50 grilled chicken sandwiches by accident; when I login to my account the billing info is in my name as well as shipping. My account has never been set up like that. So I know darn well this company charged me for something I did not order nor did my ex husband. But they don't take returns on frozen food. Huh? Never told that. So they just charged his card an additional 205 dollars on an order they say was placed online the day he logged on and updated cc info. And their solution not put me through to a supervisor, but offer me 20 dollars off my next auto delivery. Are you kidding me, this company has such poor customer service practices and are unethical and clearly want to say my ex husband must of accidently ordered the chicken sand. When he updated payment info. Bull crap, and where is the cust service practices that they could see clearly I am enrolled in a plan so an Ala la cart purchase would not fall under no current plan and billed to me, never done...but do they reach out to try to figure out if this is correct, hell no they just charge your card 205 dollars, never care to see that I already had an auto delivery order with food selections, but they dont process it and process a 205 ala cart order and stick you with the cost and unwanted product. I will.definately let everyone know on every social media platform of their unethical practices and illegally charging cc with purchases not made or authorized and then say it was an online order, but can't show me an ip address proof it was ordered even accidentally, there is no way to verify it...this company will get sued by my ex...and I will muddy their name.every chance I get and use every social.media outlet to.spread the word.
Thieves and scammers

17 de dezembro de 2022
Avaliação não solicitada
logotipo da Nutrisystem

Resposta da Nutrisystem

Hi there!

We are sorry to hear about this order concern. We would be glad to look into this for you.

Please send us an email at consumerexperience@nutrisystem.com with your full name, telephone number, and most recent order number so we can better assist you. It would also be helpful if you can mention your Trustpilot review in your email to us along with a description of your concerns.

We look forward to hearing from you!

- The Nutrisystem Consumer Experience Team

Avaliado com 5 de um total de 5 estrelas

Not a very smart scammer

I receive email from them today and of course I know it is a scam by just looking at the person's name who sent me the email.

Nutrisystem is located in USA, I live in Australia. How are you going to send me the meals? Be smart if you wanna scam people Nutrisystem please!

30 de novembro de 2022
Avaliação não solicitada
logotipo da Nutrisystem

Resposta da Nutrisystem

Hello WM,

Thank you for taking the time to write this review. We are sorry that you are receiving emails. We would be happy to unsubscribe you. Will you please send us an email to consumerexperience@nutrisystem.com confirming the email address that needs to be unsubscribed?

We look forward to assisting you with this.

-the Nutrisystem Consumer Experience Team

Avaliado com 1 de um total de 5 estrelas

I was on the plan four weeks

I was on the plan four weeks. The food is mediocre and I would never eat cupcakes they include as snacks if I were not on their program. When I called to cancel, they threatened to charge me $125, a very dishonest practice. Plus they keep sending advertisements and ignore my unsubscribe messages. This is a disgusting company.

31 de outubro de 2022
Avaliação não solicitada
logotipo da Nutrisystem

Resposta da Nutrisystem

Hello!

Thank you for taking the time to review your experience with us.

We are sorry to hear about your experience and we're happy to look into this further for you.

Please send us an email at consumerexperience@nutrisystem.com including the full name, email address, phone number and full shipping address associated with your account. Please also mention this review in the subject line and add a description of your complaint in the email body.

We look forward to helping!

Avaliado com 1 de um total de 5 estrelas

I called Nutrisystem to cancel my next…

I called Nutrisystem to cancel my next shipment and they are still charging my card $125 cancellation fee. They claim it is part of the terms and conditions, their publicity say cancel anytime. No business should be allowed to obligate a customer to purchase a second round of products for which they were not satisfied with.
Nutrisystem is 30 days worth of food. Obviously it takes time to determine if the program is right for you. I called with a logical and reasonable amount to of time to cancel and assess that I am dissatisfied with the product.
They are simply taking advantage of people with fine print and unlawful obligations.
I demand the $125 cancellation fee be refunded. Also I deleted my credit card from the website minutes before calling to cancel the auto-order, therefore if they charge my card that means they are keeping my confidential credit card information on file without my consent.
I still have not received confirmation cancellation email.

11 de novembro de 2022
Avaliação não solicitada
logotipo da Nutrisystem

Resposta da Nutrisystem

Hello!

Thank you for taking the time to review your experience with us.

We are sorry to hear about your experience and we're happy to look into this further for you.

Please send us an email at consumerexperience@nutrisystem.com including the full name, email address, phone number and full shipping address associated with your account. Please also mention this review in the subject line and add a description of your complaint in the email body.

We look forward to helping!

Avaliado com 1 de um total de 5 estrelas

Totally not worth it

Totally not worth it! It made me gain weight after 2 months of being on the plan, when I called to cancel to explain the carb intake was too high for my body they refused to refund, even with a doctor letter explaining how it was harming my body (bloating etc) . My advice, just DON’T do it.

4 de novembro de 2022
Avaliação não solicitada
logotipo da Nutrisystem

Resposta da Nutrisystem

Hello!

Thank you for taking the time to review your experience with us.

We are sorry to hear about your experience and we're happy to look into this further for you.

Please send us an email at consumerexperience@nutrisystem.com including the full name, email address, phone number and full shipping address associated with your account. Please also mention this review in the subject line and add a description of your complaint in the email body.

We look forward to helping!

Avaliado com 4 de um total de 5 estrelas

The food was good

The food was good, but did not receive the shakes and to call the customer service was challenging in itself. Never got the shakes even though I see an open order for them. They also warn you at the beginning of the call since I am in California that have to tell of the Prop 65 that makes them reveal some chemicals in the package or food cause cancer.....
I canceled my upcoming orders.
Update: 10/28/22 Was contacted by Nutrisystem with a very nice explanation and they looked into my orders which are now being shipped.

25 de outubro de 2022
Avaliação não solicitada
logotipo da Nutrisystem

Resposta da Nutrisystem

Hello,
Thank you for your review. We are so sorry to hear that your order was missing shakes. We truly apologize to you and want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you. ~ Nutrisystem Consumer Experience Team

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