Nutrisystem Avaliações 

I've been on Nutrisystem since late May of 2023. The program has worked for my wife and I but a disturbing pattern regarding order selection/product substitution has emerged. On my last five orders, Nutrisystem has substituted a different item than I ordered. When I called to inquiry, I was told that they were out of stock and/or the item was discontinued. There wasn't any advance warning so that I could decide what to order instead of a warehouse worker. When I complained and asked why they didn't provide a list of items to be discontinued, I was given the e-mail to "customerexperience at nutrisystem". I wrote a detailed letter explaining my frustration with the lack of notification and the rely I received back was typical corporate 2 stepping:

Thank you for your email to Nutrisystem. We apologize for the substitutions in your order. Although Nutrisystem takes every reasonable measure to have sufficient inventory to fill your order, availability of product(s) may change without notice. Nutrisystem is not responsible for unavailability of product due to popular demand, whether discontinued or still in production. In the completion of orders, Nutrisystem reserves the right to substitute a similar product.

Nowhere did they address the communication issue OR the fact that they have not yet introduced any new selections to replace the discontinued items. In fairness, the live CSR did provide a $20.00 credit to our account. However, this is not a solution to a underlying problem for people that stay on the program for an extended period. I hope enough pressure can be put on management so that they communicate better with their customers.

Substituted a bunch of items with out asking. I now have 7 cinnamon rolls and don’t even like those.

I was trying to cancel my next Nutrisystem order. I just got off the phone with customer service telling me they’re charging fir the next month even though the delivery won’t be sent fir 20 days. They’re great when you order, but very difficult to cancel

I’ve used Nutri system in the past and been satisfied. BUT This time I ordered it and started taking it. Then it just wasn’t working for me. I called and wanted to cancel automatic delivery and stop it. They told me I would be charged $159 for not reordering. I protested but didn’t realize it was in the print. I would never have ordered it if I had understood there were stipulations. I will not be a customer ever again. Linda GOODHART.

I received an email my food was going to ship. I tried to extend again and it would not let me. I have a freezer full that I have not used. You cannot cancel on your page which is not right. So I emailed on July 8th before the food. I wanted to cancel. My daughter was in the hospital and I did not see if I got a reply. Then I get your card has been charged and the dry goods are on the way. I called since the frozen hasnt hasnt shipped to cancel that portion. The nice man says I have taken care of cancelling and now will tranfer you to someone who will take care of the rest for you. What a joke this lady so rude tells you too bad and reads you all the contract information. Says you can ship back at your cost the dry food but even though the frozen hasnt shipped you cannot cancel it because other people want this food too. What even does that mean. She than tells me how this is the worst part of her job. Stick to weight watchers dont do the auto ship on this. Also now since I did not get to change the food they will substitute for food I dont want. Very sorry I ever did this.

Be avare! Its fraud! I have signed for one month just to try program, with no automatic payment. I canceled after months and they kept charging my card over $700 per month!! I had to get new credit card! Don’t give them your info, be carful!

Nutrasystem substitutes meals constantly. Today I received a shipment with 30 substitutions, all of which I would never order. I called to see what could be done and spoke with Katlyn, who explained that “it happens and if I don’t check the inventory I’m SOL.” Did you just tell me I’m SOL? She did agree to send replacements but not before getting her two cents in 3 or 4 times. Not very impressive or professional but good help is nearly impossible to find these days.

This diet program is targeted for folks to eat out a lot and consume lots of fast food. I do not eat out a lot, and I prepare all my food from scratch and avoid as many preservatives as possible. This diet plan is full of preservatives and overly processed oils. Most food tastes terribly sweet as a general rule, especially tomato pasta products. Most of the food is not very tasty, particularly the nonfrozen products. I lost 3 pounds over three months. My LDL elevated as a result of this diet—very dangerous!

Absolutely awful. In the beginning I loved the idea.. however when my husband had a heart attack and our financial status changed, they billed an early cancelation fee of $189. BUYER BEWARE!!

The taste is just so, so. I did not realize I would need so much freezer space, and I have two refrigerators( the meals/snacks filled both freezers). I called to cancel my order but was informed I was too late, and that once the meals arrived I should call customer service to start a return. When the meals arrived I called customer service only to wait on hold for over 20 minutes, then to be informed that I cannot return the frozen items ( per policy) I explained to the shontay that I spoke with a lady earlier this week who told me to call back once my shipment arrived and customer service would assist with the return of the items( shipment). shontay was very kirk and short with me, she said wellll I am sorry but you can just give the items away but we will not take them back. I would advise anyone thinking of using Nutrisystem's to think twice maybe three times...buyer beware. Their customer service is terrible, especially for the price. Please save yourself some aggravation and don't do it!!!

I ordered an "auto" plan from Nutrisystem and my second month (shipped early) had dead bugs in the packaging!!!! Horrible way to receive ANY food from any company. When I complained in a written email to company, they failed to acknowledge the dead bug issue. So I called to cancel (due to bugs in order) and they refused to cancel with a refund. Also, food is HORRIBLE and weight loss doesn't come. Their remedy is to speak with a "counselor" who "might" be able to help. If the program is so simple to use (eat their food, etc., and weight loss follows), there would be no reason to speak with a "counselor" who may be just another sales person. AVOID this company at all costs as it is a scam posing as a weight loss company with HORRIBLE "food."

Although Nutrisystem pretended to reach out to resolve the issue with bugs in food, etc., they failed to respond with ANY resolution. DON'T USE THIS COMPANY FOR ANYTHING RELATED TO WEIGHT LOSS. Food is HORRIBLE loaded with sugar, salt and not enough protein, good carbs, fats to consider it healthy.

I've tried many diets and exercise programs over my lifetime. I've done Atkins, Low-Carb, and intermittent Fasting. I've also done P90X, P90X3 (3 times), and cycling. Nutrisystems was the easiest and fastest way to lose weight, and I am now 67 years old. I started at 220, and my goal was 195. I haven't been under 200 for over 15 years. Achieved the goal due to the portions, exercise, and food quality. This is one diet that works, just like the commercials say. All you need is the discipline to stay on it.

plz you all customers review my comlain and the replay that was unacceptable. I trusted that company with my credit card for two months Only. the offer was for two month not for auto delivery .
their action just for deceiving customers and charge them extra.

purchased nutresystem for two months as they advertised..when I received the third shipment ,the dry cookies box, I contacted them that I signed for 2 month not 3 ,the first agent she replied that even though you requested 2 but you will still get auto delivery & I must cancel by calling and she will not accept return and she hung up, I called & reexplain that I don't want the food ,I was transfered to financial dept, who they said sorry they will not refund me any money , I explained to them that I haven't received any and they can stop the shipment the answer was no .they will not stop it..I called again and new rep. said the same they will not stop the shipment cause that will missed up the storage place.
so for them not got confused I m losing about $271.
..guys be careful they are just advertised for 2 months but keep charging you and its not their fault..its our fault for believing their advertising and trusted them with our credit card.

First, the food sucks big time. Total swill. You loose weight because you can't stand the thought of eating. Second, cloyingly sweet desserts and breakfasts are not healthy eating. Third, they tried to pressure me when I called to cancel. I clearly, and admittedly rudely, kept saying "Just cancel" and they kept offering me other "deals." No means no people. Beware of this plan and company.

I tried the Basic Plan. So, my review pertains to that program only.

It works. It does work. No question about that.

BUT, you have to stick with it. Regularly, meticulously.

It is not complicated, mind you. It is not particularly hard, neither. But you have to follow the rules.

And my problem is, that… I am not good at following rules.

So, after a while, I stopped.

It was a good experience though. I learned a lot.

I actually intend to apply the “flex” version of the plan, as often as I can. I know that it will not generate the same results as a more rigorous implementation of the plan, but it will be enough for me.

Thank you, Nutrisystem.

Food was what you expected for diet. Place order for 2 months only. Got notice that my new order is ready to ship. I did not okay another month. After I called and canceled. They shipped out package 5 minutes after canceling and charged my credit card

I was on it for a 2 weeks. Religiously did it for 2 weeks I gained weight. This is a joke. Don’t bother

Extremely shady billing practices from what could be a great product. Ordered for 2 months. After the first month I called to cancel after my two months was up because the product worked wonderfully for me. Yesterday I received confirmation for my next order. I called today to say I cancelled but they already billed me an extra $500 and couldn’t stop shipment. Rude, horrible customer service. Will never order again. Shame!

I was on Nutrisystem for 4 months. The only plan with food that taste good is the most expensive, uniquely yours max +. I NEEDED a break. I was tired of the food choices and my glucose level was higher than normal from being on a few rounds of prednisone. My nutritionist wanted me on protein and veggies only. I WAS PLANNING to go back on Nutrisystem in 3 months until I tried to cancel. It was a nightmare. I was limited on time and Sash (unsure of spelling) just kept giving me the run around even when I mentioned that I was planning on starting back in a few months. What a nightmare. After that I’m nervous about starting again knowing that eventually I would need to cancel.

This company has me feeling like a sap. They trick an extra $125.00 out of you. No way I would have agreed to that cancellation fee. And the food? Of course you'll lose weight if this is all you eat. I suppose if I was living in an air raid shelter, this is what they'd serve. I plan to make them a special project of mine. Bad word of mouth can cost a company plenty.