Nutrisystem Avaliações 

I am a 72-year old woman and had recently subscribed to hot meal diabetic meals. The meals are excellent but the main problem is the 'packing'. I have no way of disposing of this large styrofoam container. I was informed that this is the only container that the Nutrisystem can use. It is very sad that I had to cancel my subscription because of the container. I was told that there is no solution because that's the way they ship the meals. When a more practical solution has been adopted by Nutrisystem, please let me know so that I can re-subscribe. Thank you.

I hope you print this because it may help someone else.In the past 2 years their have been many tragedies and losses last one was the loss of my son.I am almost 70 ,just had surgery gained over 100 pounds in the last year.I ordered Nutrisystem 20 years ago ,they did not tell the truth then or now.I TalKed to J Who gave me new hope ,he did not tell the truth about the menu or the program-the delivery of the food was left by the garage door and sat for 2 days-this was the same crap I got 20 years ago-Icried,8 days later the frozen food came-I called him3 times no return call-I tried calling their customer service which is a joke-no one answered for over 2 weeks,I cried -panicked-you get auto answers from email-from customer service no name -no followup no accountability,pretty clever -just like the bogus answers they give on the other reviews.I Finally got M-who would not allow me to speak to a supervisor,then T-who was going to email info-she never did -never answered phone when I called back 3 times.Z-reprimanded me said I need to be more pro-active because she did not have answers-R-helped me with menu-A-helped answer some questions,are your people all working from home?For those of you that may feel helpless and alone -I doubt you will get any help here.however I can only tell you what happened to me and this is the truth-what they do not tell you is when they run out of food that you want-they can give you whatever they have that no one else wanted,when order is late or something goes wrong-its the weather-when they dont answer for two weeks its because they have high call volume-one excuse after another ,more added stress-when you want to cancel they wont let you-tell you you have to call a certain day,time and after an order is delivered.I live week by week I want to cancel now -I Want to go back to WW-they work ,they care -a little more work but Ilost 85 pounds before and kept it off almost 5 years til Covid.I Sent 3 emails to Marie Osmond -no response-as the spokesperson you should know how people are treated-But I also wrote the CEO Michelle-no response -people like me dont matter to some of these people of course in my opinion-but I do matter -we all do customer service is not a priority and neither are clients,and I have all the auto emails-shame on you,you are not trustworthy in my opinion -I just want to be done with Nutrisystem-for those of you that it worked -all the best but my experience has been sooo terrible-I want to cancel and join WW
Respectfully
RR

I've been on the Nutrisystem Plan 2 times since 1984. I just decided a month ago I needed to do it again. I found the Wellina Plan for $199.99 a month so decided to give it a try since it was very affordable. I just finished my 1st month yesterday. The Wellina plan is the same as Nutrisystem with the Nutrisystem foods but doesn't include frozen foods which is fine with me. I find the food very good but that's just me I guess. I get 20 days of breakfast, lunch, dinner & snacks each month and am on my own for the other 2 days a week which allows me to practice on controlling myself after I reach my goal. I pick my foods every month~~it has more limited choices than the Nutrisystem Plan has but that's ok. Being familiar with the foods I already know which ones I like so it makes it easier. I've always liked the Nutrisystem foods so I will be sticking with Wellina until I reach my goal and if they offer a plan to get periodic deliveries every few months I'll also do that to help me keep myself on track after I reach my goal weight.

Ordered from Nutrisystem for 4 months. I ordered an ala carte order for some Hash Brown Casseroles and received 82 Cardboard Chicken sticks because they said the Hash Brown Casseroles were discontinued. I asked what I was going to do with the wrong product and they said that they couldn't do anything about it because there was an email sent in January that the Hash Brown Casserole would be discontinued. We received them on the last order, I asked to speak to someone else and was told I could not. Sad way to do business.

I've used the plan off and on since 2018. I started the program again, order with an agent, double checked ny items, then when they delivered the dry food it was totally wrong. I didn't order any this food. Called Nutrisystem and she said she could replace 10 items.
SERIOUSLY? I have 12 days of wrong food. I told her I'm returning it, she tells me I have to pay shipping...REALLY? No customer service at all. I'm done with you. I won't come back anymore. Instead of admitting you're wrong you'll loose customers. Good riddance

Nutrisystem sucks you have to pay In order to cancel. They give you no help. And when you call they get short and hang up. I do not recommend using nor ordering from them. Unless

When my husband died I couldn’t even go in the stores where we used to nor did I feel like cooking without being able to share with him. When I saw nutrisystem I thought it was the answer to my prayers. The stuff was horrible. Bland. Tasted like card board. Such small portions! I could buy small frozen meals in the grocery store with better nutrition. The junk is expensive and no where near how they make it look on tv. When I wrote a negative review on FB they promptly removed it. This was in 2013.

This company uses practices that are disadvantageous to its customers. They change you renewal date every month and their cutoff deadline is the previous day from your renewal date. However, when they ship and how long it takes you to receive your order is extremely random, for which they claim no responsibility. This is setup clearly to their advantage without any consideration for how it affects their customers.

I ordered 1 time and their food sucks. I went online to my account and cancelled my order and account prior to the reorder date. Nutrisystem waited 2 days to acknowledge my online request to cancel. They claim I accepted the terms of auto delivery, I DID NOT! Now I am on the hook for another delivery and they will only accept return of the dry food. I am also on the hook for a return fee. I just off the phone with customer service and they will not budge.

I wish I had read these comments before signing up. Their customer service is terrible and I mean terrible. Signed up for partner program. First non frozen order arrived. Frozen food order delayed. Called customer service about frozen food order that ships from sparks nevada. 500 milies from me. Was told not to start program until frozen food order arrived. 10 days later started the program. Notified second non frozen shiped. Said would arrive on a sunday I said are you sure no one delivers on sundays. Oh yes if it said sunday would arrive.Notified delayed shipment would arrive monday. So many problems wont go on. Even had agent hangup on me. Do not join this program and I cannot repeat it enough

I ordered what they call the "diabetic" plan but none of the meals are low in carbs. None. It was a huge waste of money. The food tastes bland and have no flavor. The "pizza" is nothing but s tortilla with a packet of sauce and cheese. The tortilla tastes like cardboard. The soups have no taste and they never cook properly. The packets of dinners are all bad tasting. No seasoning. Diabetic my foot!

Buyer beware … When I ordered Nutrisystem online I never saw anywhere that I will be charged 125.00 if I cancel after my first order . I started having digestive problems after I started eating this and my doctor put me on a bland diet and ordered tests. Not saying their food harmed me but , I could not have gravy or sauce or any food that was spicy. I told the customer service it was because of a medical issue and she said it will be 125.00 fee for canceling! I will never recommend this program for their food or their fees . Lost more weight before I order this .

Unable to cancel program online and charged $125 to cancel the program.

I Called Nutri System in the month of December 2022 and Clearly told and confirm with Representative that i want to cancel my nutri system program AND ALA CARTE too, and she confirm too that both has been cancelled.

And now when i was looking my credit card statement i see they were still charging me $88.54 for Since 3 months for ALA CARTE and when i call customer service they refuse and also the supervisor JESSICA told me the same thing they cannot refund all 3 months $88.54 , they can only do 1 month $88.54

I also told them to check there recording what the talk was made between me and customer representative, but they still not willing to investigate and refund.

It is there fault when i said to cancel both , then why they were forcely sending shipment and charging to my account. though everything i mentioned is true and make sense talk , and in addition i am a customer since year 2016, they don't even have that much courtesy to keep the word of old customer and refund, i will never recommend any body,

BIG BIG BIG CHEATERS

The food is decent for diet food, but not many veggie options. Some items that are vegetarian are not even offered on the vegetarian plan. Makes zero sense. Overall the plan is working for me. However, their customer service is the worst! I have received several orders that were short, they do fix it when reported, but you have to wait until the next month. Once they gave me a substitute item with bacon in it...Hello, I'm on a veg plan. I recently called in to ask about some of their new menu items. The call rep was so hostile about my questions I couldn't believe it. I requested to speak to a supervisor twice but was told one would have to call me back. Never got a call. I then emailed about my experience, never got a response. With as many diet plans and food out their they should really try to treat their customers better.

Worst customer service EVER. I was told it was ok to have 10 business days shipping for frozen items. SERIOUSLY? Zero help. Tried online chat, no help. Sent email to Customer service, no help. Held on hold for almost an hour and was told to call back when my 10 business days are up. Seriously? Never again!
REPLY TO NUTRISYSTEM RESPONSE: I DID email customer service and have not heard back; it has been 72 hrs and counting. Thanks for providing another way to NOT get customer support from Nutrisystem. STEER CLEAR OF THIS COMPANY!

I've lost more weight on my own. Nutrisystem did nothing to help weight loss. Twice I had difficulties with their delivery. This 2nd time FedEx was supposed to deliver Thursday. This is Monday/delivery hasn't been made. Used the phone# for the original mess up so I didn't have to jump through their hoops again. Didn't have their food last 2 wks/lost 5 lbs. on my own

The only way you can cancel the auto ship orders is by calling them. I have been on “hold” now for 38 minutes and counting. I have tried to “chat” via the app and their website but those both instruct you to call. 🤬

I would give Nutrisystem 0 stars if possible. The food is not delicious as indicated by their commercials and the serving sizes are tiny...and the snacks are not necessary if you are trying to lose weight. I signed up for one month of food just to try it and see if I liked it. After 2 weeks, I received an email that my next order was being shipped. I did not sign up or want multiple orders or I would have opted for the larger discount when you sign up for 3 months. What they don't tell you when you are on the website and when you order for one month only, is that if you try to cancel from the program after you receive that second shipment notice (that you did not sign up for), they will charge you $125 as a cancellation fee. They will claim they sent you this notice when they confirmed the shipment of your one month order. It's unfair for such a terrible product. I have ordered from other online food suppliers and they are wonderful if you do not want to continue with shipments. Nutrisystem needs to do better and treat customers more fairly.

Nutrisystem replied to my comments by stating that I should contact customer service...alas that is the issue. I have contacted them 9+ times about this issue and every reply is a canned response. No effort to provide help.