Oakfield Estate Agents Avaliações 86

O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Avoid. They are liars and thieves, colluding with the South African landlord at Ansvar House. He says he is a Christian, but lies and tells you he is a contractor. He leaves tenants to live in dir... Ver mais

Avaliado com 5 de um total de 5 estrelas

I am very pleased that my elderly mother chose Oakfield to sell her property. Scott Rea has been the ideal person to make the sale. He has been really kind and helpful, understanding that she is selli... Ver mais

Avaliado com 5 de um total de 5 estrelas

We have recently (April 25) let a property through Oakfield and at same time rented a property through them. The service from the whole team has been really fantastic, in particular Tia West, Izzy Cu... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

For the first time my family needed a rental property, which would accommodate three adults and a small dog. We were recommended Oakfield Estate Agents in Eastbourne. Oakfield were superb from start t... Ver mais

Detalhes da empresa

  1. Imobiliária

Escrito pela empresa

Oakfield is a leading independent estate & letting agent in East Sussex with branches in Hastings, Bexhill, Eastbourne, Uckfield, Heathfield & Lewes. We pride ourselves on offering outstanding customer service and building long lasting relationships with our clients based on trust. We offer Residential Lettings, Sales and Block Management services across the South East.


Informações de contato


3,6

Bom

O TrustScore é 3.5 de um total de 5

86 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(86)

17 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Oakfields Hastings Meets my Expectations as a Landlord

As a landlord I have found Oakfield Estate Agents in Hastings an excellent parter in managing my property over the past few years. From my perspective I would recommend without reservation. I have found Oakfield swift to bring to my attention issues from my tenants so that I can get them addressed. (I am fortunate in having long-term tenants.) This is all made possible because I have Luke Seymour as a trusted, responsive and reliable contact. It is rare, for example, that I do not hear back from him within 24 hours of leaving a message during normal working hours. The clerical and tax side of Oakfield's operations (Charlotte Diamond, Zoe and Lucy White, and Skye Standivan) have always managed my affairs accurately and in a timely manner. (Thank you all.) There is no reason to change my current property management arrangements.

12 de junho de 2025
Avaliação não solicitada
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Resposta da Oakfield Estate Agents

Hi Stephen,
Thank you so much for taking the time to leave this wonderful review for Luke and the team. Im delighted you have been so happy with the service. I will ensure your appreciation is passed on.
Kind Regards,
Kerry Newstead
Marketing Director

Avaliado com 5 de um total de 5 estrelas

Landlord's review of Oakfield

Luke has facilitated each process effectively. He provides thorough communication and demonstrates professional conduct and attention to detail. We plan to continue utilising Luke's skills for our rental properties. Thank you, Luke.

12 de junho de 2025
Avaliação não solicitada
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Resposta da Oakfield Estate Agents

Hi Laura,
Thank you for your kind words, Luke works extremely hard so this will mean a lot.
Kind Regards,
Kerry Newstead
Marketing Director

Avaliado com 5 de um total de 5 estrelas

Very professional and efficient

Luke is very professional and quick with responding to any issues I have with my rental.
Luke always gets back to me and is approachable and communicates well with feedback, He always keeps me in the loop and checks things with me as we go along

12 de junho de 2025
Avaliação não solicitada
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Resposta da Oakfield Estate Agents

Hi Amy,
Thank you so much for taking the time to leave a review, we will ensure this is passed on to Luke.
Kind Regards,
Kerry Newstead
Marketing Director

Avaliado com 5 de um total de 5 estrelas

Very impressed with the speed of service!

Karen came to see us yesterday and was so very positive about being able to find us a buyer for our property. She then came today to take photographs and assures us a brochure for our property will be available from tomorrow. So very impressed that from initial visit to property on the market in 48hours!

11 de junho de 2025
Avaliação não solicitada
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Resposta da Oakfield Estate Agents

Hi Keith, Thank you so much for taking the time to leave a review for Karen. Im delighted you are happy with the service so far, I am sure Karen will look after you well.
Kind Regards,
Kerry Newstead
Marketing Director

Avaliado com 5 de um total de 5 estrelas

Highly Professional Service

James Parris is a pleasure to work with regarding re - letting our property. He is highly professional, experienced , practical and prepared to “ go the extra mile” to help both Landlord and Prospective Tenant alike

4 de junho de 2025
Avaliação não solicitada
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Resposta da Oakfield Estate Agents

Thank you so much for taking the time to leave this wonderful review for James, we are delighter you were so happy with the service and will ensure your message is passed on.
Kind Regards,
Kerry Newstead

Avaliado com 1 de um total de 5 estrelas

Unless!

Oakfields are a terrible letting agent for property owners and renters.

They have left our house in disrepair for months claiming "they're were waiting for the damage to dry" and then had 2 contractors show up to inspect the house without any warning. And this is not the first time we've had work men show up with no prior warning. In fact, no contact is generally the way Oakfields do business.

And previously once the work had been completed, it was then never inspected and usually done poorly.

They had the cheek to charge £50 for a tennacy update but the only thing I can see that I paid for was incompetence. As it took them a month to update the tennacy and then once again they didn't bother to tell me the update was completed

14 de abril de 2025
Avaliação não solicitada
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Resposta da Oakfield Estate Agents

I am very sorry that you have not had a great experience working with us, we do take feedback very seriously so would be keen to find out more about what happened if you can get in touch via kerry@oakfieldproperty.co.uk so I can look into this for you.

Avaliado com 1 de um total de 5 estrelas

AVOID

AVOID - we booked a viewing for Monday they cancelled we then arranged to view on wednesday 2/5/25 at 2pm because they are using iamsold auction website when I phone Oakfield the following morning they say an offer has been accepted property is no longer available. what a waste of time and effort.

Have seen your reply nearly 2 months after my post. You do not understand we were able to view the property on Wednesday afternoon 2pm and when I phoned your Eastbourne office the following morning we were told it was sold.

3 de abril de 2025
Avaliação não solicitada
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Resposta da Oakfield Estate Agents

I am sorry that you were unable to view the property you were interested in due to it being sold before you were able to view.
If you are still looking for a property we would be keen to assist so please get in touch on 01424 446644

Avaliado com 1 de um total de 5 estrelas

Avoid!

We recently bought through Oakfield Bexhill. They were the worst estate agent I have ever dealt with. They were unprofessional and treated us like we were an inconvenience. Avoid!

1 de novembro de 2024
Avaliação não solicitada
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Resposta da Oakfield Estate Agents

I am very sorry that you have not had a great experience working with us, we do take feedback very seriously so would be keen to find out more about what happened if you can get in touch via kerry@oakfieldproperty.co.uk so I can look into this for you.

Avaliado com 1 de um total de 5 estrelas

Terrible service

Terrible service, my property manager will NEVER answer my questions, she just gives me unrelated responses that do have nothing to do with my questions.

28 de janeiro de 2025
Avaliação não solicitada
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Resposta da Oakfield Estate Agents

Good morning Sam,

Naturally I am disappointed to see this negative review and I am sorry that your experience with Oakfield has not be the positive one you had expected.
I have tried to call you today as I am keen to discuss this with you and resolve any queries you have please do call me on 01424 856923.
Kind regards,
Emma Hawkins
Lettings Managing Director

Avaliado com 5 de um total de 5 estrelas

“Tia” very personable

“Tia” very personable , patient, and trustworthy.

30 de dezembro de 2024
Avaliação não solicitada
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Resposta da Oakfield Estate Agents

Thank you for your kind words

Avaliado com 5 de um total de 5 estrelas

Kirsty

We work with Kirsty at Oakfields regularly and she’s is very professional and well organised.
Always a pleasure dealing with her.

23 de dezembro de 2024
Avaliação não solicitada
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Resposta da Oakfield Estate Agents

Thank you for taking the time to leave a review, it is much appreciated

Avaliado com 5 de um total de 5 estrelas

Tia was very helpful and instrumental…

Tia was very helpful and instrumental in finding our new home. Thanks Tia, thanks Oakfield

17 de dezembro de 2024
Avaliação não solicitada
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Resposta da Oakfield Estate Agents

Thank you for your review, it means a lot!

Avaliado com 1 de um total de 5 estrelas

Charge extra for terrible service

Oakfield were forced on me when they took clients previously managed by Andrews. Their base rates are cheap but they charge extra for everything. They also failed to collect the rent for almost a year and expected me to pay for this privilege. They put almost no effort into chasing the tenant and didn’t provide the information I needed to chase them myself. Why would they if they get paid either way?

They failed to notice that the tenant was living with a child and then didn’t realise that she had moved out without giving up the tenancy for over a year. When I finally gained access to the property is was an absolute mess.

If you are a landlord, avoid them as they as unethical, rip you off and provide a terrible service.

22 de novembro de 2023
Avaliação não solicitada
logotipo da Oakfield Estate Agents

Resposta da Oakfield Estate Agents

Good afternoon,

It is with great disappointment I read your review today. Oakfield are a professional managing and take our obligations relating to our management very seriously.

I would welcome and opportunity to discuss the concerns you have raised in more detail if you can please reach out either via email emma@oakfieldproperty.co.uk or I can be reached on 01424 856923.

Kind regards,

Emma Hawkins
Lettings Managing Director

Avaliado com 5 de um total de 5 estrelas

We have been looking for our new…

We have been looking for our new forever home, and to be honest, at the beginning, I thought that it would be easy, but I couldn’t have been more wrong.
So many estate agents, and none could help.
Then we found Tyrone at Oakfield Estate Agents, and our life changed completely.
He understood what we liked and helped us all the way through to securing our home.
He recommended Ollie to us as a broker, and wow, he did such an amazing job.
I can’t thank you enough, Tyrone, for your help. It really meant the world to us.
Thank you 🙏

21 de novembro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

All round poor service

We really regret putting our house on the market with this estate agent. They were lack lustre on all fronts with regards to marketing. There was no continuity in who did the viewings as promised, and we were even asked to do one viewing ourselves as noone available on a Saturday. They mishandled an offer on our property from a time waster - twice! Use another agent if you are selling in Lewes would be my advice.

17 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very pleased with service selling our property

Very pleased with service selling our property.
We are very happy with the seamless changeover when Oakfield took over Rowland Gorringe Uckfield branch earlier this year. Stephanie's warm, professional welcome was the reason we chose Rowland Gorringe originally, Oakfield's service has been professional, supporting the completion of our sale. Extra thanks to Jo our Sales Progressor.

21 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

avoid

From my experience, many of the decisions made seem to negatively affect flat owners, and the staff has generally been unhelpful. The high turnover rate is particularly frustrating—just when you finally manage to resolve something with someone, they’ve left the company by the next week.

3 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This is the best agency I met while I…

This is the best agency I met while I was looking for a house for rent. A good team and they are very kind and efficient. Specially I must mention Izzy Cunningham she was very supportive and arranged two viewings same day because of my request. The best thing is she listen to us, understand our situation and do best for our requests. Really I am glad to deal with them.

10 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thanks alot for the team at Oakfield…

Thanks alot for the team at Oakfield they were very professional and respectful, special Thank you to Tia who walked me through the whole process from beginning to end and Kim who also help in Tia's absense. Iam more than greatful to the team.

28 de setembro de 2024
Avaliação não solicitada

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