There were many unauthorised charging on my credit card with no services given and for 4 months. I did not ask for any service. I need a refund or I will report to my local police. After changing my... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Taking unauthorized money from checking account! There were four charges this month alone where this company has debited my banking account for something that I have no clue about. I have sent in mes... Ver mais
A empresa respondeu
Same here, several times since January 2025, only in march 2025 4 payments for nothing? I don’t want to pay for nothing. I would like my money back, my bank is informed and will blacklist your com... Ver mais
A empresa respondeu
Multiple charges on July 11, not as much charged as the rest of you but still enough to make me put in a claim. On July 11, I received 2 $7 dollar charges 2 $9 dollar charges as well as a $29 charge.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Octuspay is an E-commerce Platform & Affiliate Marketplace. Sell your digital products worldwide with our global checkout.
Informações de contato
Estados Unidos
- support@octuspay.com
- octuspay.com
1,9
Ruim
24 avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta de Octuspay
Dear Maya,
We have checked and the refund process for your purchases is underway. We understand your concern and want to assure you that we are working to resolve this issue as quickly as possible.
Refunds usually take a few business days to process, depending on the payment method used. We ask for your patience while the process is finalized.
If you have any further questions or need additional information, please do not hesitate to contact us. We are available to help.
Best regards
Octuspay Team
I have been debited 2 charges of $40.88…
I have been debited 2 charges of $40.88 in August and Sept 2024, and requested a refund in August, and just noticed another charge today.
Total Scam
Update: October 2nd - still have not rec'd my refund. will keep everyone updated.
25 de setembro de 2024
Avaliação não solicitada
Resposta de Octuspay
Dear Chris,
We have checked and the refund process for your purchases is underway. We understand your concern and want to assure you that we are working to resolve this issue as quickly as possible.
Refunds usually take a few business days to process, depending on the payment method used. We ask for your patience while the process is finalized.
If you have any further questions or need additional information, please do not hesitate to contact us. We are available to help.
Best regards
Octuspay Team
I want my money back you have charged…
I want my money back you have charged for nothing.
22 de setembro de 2024
Avaliação não solicitada
Resposta de Octuspay
Dear Khagendra,
We have checked and the refund process for your purchases is underway. We understand your concern and want to assure you that we are working to resolve this issue as quickly as possible.
Refunds usually take a few business days to process, depending on the payment method used. We ask for your patience while the process is finalized.
If you have any further questions or need additional information, please do not hesitate to contact us. We are available to help.
Best regards
Octuspay Team
This is a scam site refund request,but Nothing received
This it's a scam site.Two amounts were debited from my account one for $29.25 and $32.32.Not authorised by me.After requesting a full refund on their site for these amounts I still didn’t receive any.Nowhere does it state it’s subscription site. I sent them correspondence requesting to stop the subscription and to stop Debiting my account,but it doesn’t stop.On 8 July 2024 I mailed them to stop everything, but on 14 July 2024 $28,62 was debited from my account.An Online refund request was done,but nothing received from them.
I even changed my banking card details,but yet money was taken from my account
Cancel subscription
OR-5c6b1d201e
Good day all
Cancel the below subscription with immediate effect
Please cease all or any attempts to debit my accounts otherwise legal action will be taken
PURCHASE DETAILS:
Transaction Code: OR-5c6b1d201e
Product: VIP Tool ©
Price: 29
Order Date: 30/05/2024 15:48:59
International Processing Fee
30 May 2024 23:57 - Fees R2.00
International Processing Fee
30 May 2024 23:57 - Fees R2.00
Octuspay.com
30 May 2024 15:54 - Fees R534.45
Octuspay.com
30 May 2024 15:48 - Fees R590.77
Replacement Fee
15 Jul 2024 09:00 - Fees R70,00
Octuspay.com
14 Jul 2024 19:55 - Fees R523.18
1 de julho de 2024
Avaliação não solicitada
Resposta de Octuspay
Dear Alestair Morkel,
We are deeply concerned to hear about your experience with Octuspay and want to address this issue immediately.
Firstly, we assure you that Octuspay operates with the highest standards of security and integrity. We take any allegations of unauthorized transactions very seriously.
Account Security: If you did not register or provide any banking details to our platform, it’s crucial to ensure that your banking information has not been compromised elsewhere. We recommend checking with your bank for any unusual activity.
Contact Information: We apologize if our contact details were not easily accessible. For future reference, you can always reach us at support@octuspay.com or through our support page https://octuspay.zendesk.com/hc/en-us
We would like to investigate this matter further. Please contact us directly at support@octuspay.com with more details, such as the date and time of the attempted withdrawal, so we can assist you promptly.
Your security and trust are paramount to us. We are committed to resolving this issue and ensuring your peace of mind.
Best regards,
Customer Support Team, Octuspay
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