I wish to document and share my experience with their customer support team. My order was promptly processed but had two issues/ error in the billing. I reached out to them to seek correction and... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I find it difficult to get in contact with you. I am older and find it hard to manipulate the system. When I finally got Bernadeth Lain She was very helpful. I recommend a phone number for people... Ver mais
A empresa respondeu
I tried to cancel within the 3 hour window - they said it was already shipped. To return is also a hassle- they make you jump through hoops then tell you there’s a 20.00 restocking fee. All around... Ver mais
A empresa respondeu
I sent a message to Daniela with Rejuva-care and I received a prompt response (within 15 minutes!) most companies you will wait 24 hours at least, Thank you Daniela for the quick response. Jack Lol... Ver mais
4,0
Muito Bom
285 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Buyer beware!!
Buyer beware!!! When you purchase a pain relief device, you are automatically enrolled, after a 14 day trial, into a rejuvacare “membership”! The cost of this membership is $42.95 per month, removed from your credit card! I’m unaware what this membership is for, but it is really underhanded!
26 de novembro de 2025
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello, Thank you for bringing this to our attention. We completely understand your concern and want to clarify.
RejuvaCare memberships are designed to provide ongoing access to product benefits and support, but we understand that the enrollment and billing process must always be transparent. We’d like to review your account and ensure you have full clarity about any charges and options available to you.
Please contact us directly at our customer hotline, available Monday to Sunday, 8AM–11PM EST at +1 302-261-9613, or email support@rejuvacare.com so we can assist you promptly.
We appreciate your feedback and patience as we work to resolve this.
polightnes and helpful!!
well,i had an issue, connected with ruby, and she took me through the process kindly, and helped me understand the way things worked.we got the issue resolved quickly! i give her an a+
1 de abril de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Harold, Thank you for sharing your experience! 🌟
We’re thrilled to hear that Ruby guided you so kindly and helped resolve the issue quickly. We’ll make sure to pass along your A+ feedback to her—she’ll be excited to hear it!
Your patience and collaboration made the process smooth too. Thanks for choosing RejuvaCare
Finally made things right
Finally made things right. Cancelled the subscription I never wanted, and refunding my $$.
31 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Julia,
We’re really glad we could get this sorted out for you. Thanks for your patience while we made it right. If there’s anything else you need, we’re always here to help!
Regards,
RejuvaCare Customer Support Team
Dont do it!…
Items appeared in my order that I never ordered plus I got billed twice for the same order. I canceled the unwanted items the same day the order was placed once I saw unordered items. Even though I had canceled them I got billed anyway and had to issue a dispute with my bank. Then this company had the gall to charge me a restocking fee. If there were a way to give them less than a star I would do it
27 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Michael, We’re truly sorry to hear about your experience and completely understand your frustration.
Please know this is not how we want our customers to feel, and we take full responsibility for reviewing what happened with your order. We’d like the chance to make this right and ensure any incorrect charges are corrected.
You can contact us directly so we can resolve this promptly:
Customer Hotline: Monday to Sunday, 8AM–11PM EST
📞 +1 302-261-9613
✉️ support@rejuvacare.com
Thank you for bringing this to our attention—we’re committed to resolving it.
RejuvaCare Customer Support Team
I was told return shipping was free now…
I was told return shipping was free now someone else tells its not. Get employees that know your real rules. Your ratings at the BBB and elsewhere are not good and I am adding to them unless I get a return label as promised
30 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Barbara, Thank you for bringing this to our attention.
We’d like to take a closer look at your case to review what was previously advised and make sure this is handled correctly for you. Our goal is to provide clear and consistent support every step of the way.
Please contact us so we can assist you further and resolve this as soon as possible. Our customer hotline is available Monday to Sunday, from 8AM to 11PM EST. You can reach us at +1 302-261-9613 or email us at support@rejuvacare.com
.
We appreciate your patience and look forward to getting this sorted out for you.
Regards,
RejuvaCare Customer Support Team
I’m requesting a refund and was offered…
I’m requesting a refund and was offered 25% of my money back not to mention they want me to pay for shipping to send back the unused product these tone patches are a joke
11 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hi Brenda,We understand your frustration, and we want to make this right. Since you haven’t used the product, we can absolutely guide you through returning it for a full refund.
You can reach us directly for return instructions or any assistance at +1 302-261-9613 (Mon–Sun, 8AM–11PM EST) or support@rejuvacare.com
We appreciate your patience and want to ensure you’re fully taken care of.
Regards,
RejuvaCare Customer Support Team
I was told my account was canceled but…
I was told my account was canceled but still getting charges. I would not recommend using a different service.
One ankle wrap never worked. I have been dealing with issues since Nov 28, 2025. Terrible customer service.
28 de novembro de 2025
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hi , We hear you, and we want to get this sorted out quickly. I’m sorry for the trouble you’ve had with your account and the ankle wrap. Let’s make sure the charges are corrected and that any issues you’ve experienced are fully addressed.
Please reach out to us directly at +1 302-261-9613 (Mon–Sun, 8AM–11PM EST) or email support@rejuvacare.com so we can review your account and provide a solution. We’re here to help and make this right.
Thank you for your patience—we appreciate the opportunity to assist you.
Regards,
RejuvaCare Customer Support Team
Machine was worthless
Machine was worthless. In requesting the money back refund, it took forever and I finally gave up. Then the kept trying to charge me over and over after I had already paid. No such thing as customer service.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Gloria, We’re truly sorry for the frustration you’ve experienced with your order and the repeated charges. We completely understand how upsetting this must have been, and we sincerely apologize for the inconvenience.
We want to make this right and will review your case personally. Our customer hotline is available Monday to Sunday, 8 AM – 11 PM EST at +1 302-261-9613, or you can email us at support@rejuvacare.com
.
Thank you for your patience—we’re committed to resolving this for you.
Resposta da Offer Rejuvacare
Hello, Thank you for your kind words! We’re glad you had a positive experience and appreciate your support.
Regards,
RejuvaCare Customer Support Team
massager for shoulder RejuvaCare be warned
I was onsite and ordered one massager. Then the site pushed addition of red lite pen and automatically ordered that and did not confirm both orders till next day. I have tried getting them to send a return receipt to me. I called 6x and was dumped off system after 10 min of waiting. Now I have to pay to send their mistake back. The one machine I am keeping works poorly. THEY ARE NOT CUSTOMER SERVICE ORIENTED AND VERY DIFFICULT TO COMMUNICATE.
29 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Deborah, We’re very sorry to hear about the frustration with your order and the challenges you’ve faced reaching us. We completely understand how upsetting this must be.
We will review your case right away. Our customer hotline is available Monday to Sunday, 8 AM – 11 PM EST, and you can reach us at +1 302-261-9613 or support@rejuvacare.com
so we can assist you directly and resolve this as quickly as possible.
Thank you for your patience—we’re committed to making this right.
I ordered the rejuvacare patches for…
I ordered the rejuvacare patches for weight loss. They kept asking if I wanted more and more products, and it was confusing, and in the end I accidentally ordered more than I knew that I had ordered. Then, I was allergic to the patches, so I asked if I could send them back. They said that sending them back was a rather involving process, and offered that I could just get 25% off. I said okay. Now it is almost 3 months later, and I still have not received a refund. Plus they started charging me for something called Rejuvaknee which is a monthly charge that I never signed up for or gave permission to debit my card for. I’m in the process of a fraud claim.
26 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Janette, We’re very sorry to hear about the confusion with your order and the unexpected charges. We completely understand how frustrating this must be, and we take situations like this very seriously.
We will look into your case right away. Our customer hotline is available Monday to Sunday, 8 AM – 11 PM EST, and you can reach us at +1 302-261-9613 or support@rejuvacare.com
so we can resolve this as quickly as possible.
Thank you for your patience—we are committed to addressing this for you.
Excellent customer service!
I have never had a company that was so customer friendly. Rejuvacare is very prompt to respond to all my emails and concerns. When I needed to return a product they were so helpful in instructing me how to do it. I received my full refund the SAME DAY that I returned the product!! The quality of the product was great, however, I am 85, and couldn't put the shoulder massager on correctly. I would recommend Rejuvacare 100 percent.
24 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Barbara, Thank you so much for your kind words! We’re thrilled to hear that our team was able to assist you promptly and make your return process smooth. Your feedback means a lot to us, and we’re glad you were happy with the product quality.
We truly appreciate your recommendation and hope to continue serving you in the future!
Regards,
RejuvaCare Customer Support Team
No guarantee or customer service
Ordered 1 unit. Pop-up received twice that said card declined. Realizing it could have been security on that card, I used a different card. Got 2 units: one charge went to the first card and one charge went to second card. My mistake: I should have listened to the first bank. Rejuvacare offered 25% refund for the second unit - and keep it?? I said no. They offered 40% refund and keep unit. I said it was their site's error telling me charges didnt go through when they actually did and accepting a second payment. The two order numbers are even the same. Now they say burden of return is on me. So $60 bucks lost unless I file a a dispute. Additionally, my first bank later told me charges went from China to US, to Poland, and back to US???? It alerted them but first payment had already gone through unbeknownst to me. So. . . No full refund, you jump through hoops to return if needed, and they dont make their errors right. Treatment feels nice, but no sign it's helping the issue at all.
3/28/26, after posting this review, I got a message from the second card bank that Rejuvaknee charged my account another $42.95. For what? No idea. Closed my account. Bad practices!
3/29/26 Update: email received from Rejuvacare in response to this review offering to help if I reach out to them. So I answered with this entire story.
3/30/26 Update: I got another email stating they would like to help and I should reach out to them via samr email address or by phone.
3/30/26, 3pm eastern. 'Sorry for your inconvenience, but we do not provide postage paid labels.' So round and round we go. Great follow-up, guys!
24 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Lynn, We’re very sorry to hear about the frustrating experience you’ve had with your orders and charges. We completely understand how confusing and concerning this situation must be, and we appreciate you bringing it to our attention.
We will look into this matter right away. In the meantime, our customer hotline is available Monday to Sunday, 8 AM – 11 PM EST, and you can reach us at +1 302-261-9613 or via email at support@rejuvacare.com
Thank you for your patience—we’re committed to resolving this for you.
Excellent 👍👍👍
27 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello, Thank you so much! We really appreciate your support
Regards,
RejuvaCare Customer Support Team
There was some confusion on my part…
There was some confusion on my part that led to my card being charged for something I did not want. It took several emails to straighten things out, but once Rejuvacare understood what happened, they quickly resolved things for me.
20 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Michael ,
Thank you for sharing your experience. We’re glad we were able to resolve the issue quickly once everything was clarified. We truly appreciate your patience and understanding throughout the process.
Regards,
RejuvaCare Customer Support Team
My experience was a little stressful in…
My experience was a little stressful in the beginning because I was unable to reach a live person on the customer service number you provided and it caused me to think that your service was a scam to get my money and information to keep charging me for something that I ordered by mistake and was trying to return. I felt better after finally getting a response to my emails, although the responses were somewhat delayed. You need to make sure your phone lines are working and that there is always someone available to answer them.
24 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Deborah,
Thank you for sharing your experience. We’re very sorry for the initial stress and confusion—it’s never our intention to make our customers feel this way.
We appreciate your patience while waiting for email responses, and we’re taking your feedback seriously regarding our phone lines. Our goal is to ensure there is always someone available to assist, and we’re actively working on improving this.
Your feedback helps us provide better service, and we’re glad we were able to assist you eventually.
Regards,
RejuvaCare Customer Support Team
Beware of the scam
I have tried contacting the company several times. The first time I actually got to speak to someone who was very rude and disrespectful. I requested that my order be cancelled and my money refunded immediately as I never actually went through with the purchase - I was put off by the upselling videos when I went to check out. I did NOT complete the checkout process, yet my credit card was charged! The representative agreed they would cancel the order for the products in the upsell only and refund the money. I did get a partial refund, but now I have further unauthorised changes made by the company to my credit card. My following attempts to contact the company by phone were hindered by the virtual assistant - when I asked to speak with a human agent the call was disconnected. The next call put me on hold for several minutes before disconnecting. I have since read many bad reviews about this company making unauthorised charges for a subscription people don’t know about. It is a total scam. Reported to ScamWatch Australia
26 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Ange, Thank you for bringing this to our attention. We’re very sorry for the frustration and inconvenience you’ve experienced. We would like to look into this issue and resolve it as quickly as possible.
Could you please provide your order information so we can investigate?
Our customer hotline is available Monday to Sunday, 8 AM to 11 PM EST at +1 302-261-9613, or you can email us at support@rejuvacare.com
.
We appreciate your patience and look forward to assisting you.
Regards,
RejuvaCare Customer Support Team
I ordered shoulder massagers
I ordered shoulder massagers , 2 of them extra straps, straps didn't come but they sent a knee massager that is to small to put on shoulder , why was it called a shoulder massager when actually it is for your knee . This is false advertising, misleading and I feel robbed and scammed . Don't order from these people they will rip you off . I tried to call several times and they keep saying they can't answer due to high call volume . What a disappointment. Now I need to try to get my money back
24 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Tanya,
Hi there, thank you for sharing your experience. We’re very sorry for the frustration and confusion this has caused, and we completely understand your concern.
We would like to look into this issue for you and make things right. Please reach out to our Customer Support team at +1 302-261-9613 (Monday–Sunday, 8AM–11PM EST) or email support@rejuvacare.com
with your order details so we can assist with a resolution.
We appreciate your patience and the opportunity to address this.
I was helped very quickly and precisely
I was helped very quickly and precisely
21 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Alexandra, Thank you for your kind feedback! We’re glad to hear you were helped quickly and precisely. If you need anything else, feel free to reach out—we’re always here to assist!
Regards,
RejuvaCare Customer Support Team
My experience raised several concerns…
My experience raised several concerns about how this company operates. After purchasing the shoulder device, I was immediately pushed through a series of additional offers with no clear “no thanks” or decline option. The process felt restrictive and confusing. I attempted to contact their office at 302-261-9613, but the call system cycled through multiple messages—first indicating a short wait, then changing prompts, and ultimately stating they were overwhelmed with calls. I was transferred to an extension that never answered and was eventually directed to email support instead. Additionally, the checkout process included a warning that navigating backward could result in being charged twice, which was unsettling. Overall, the lack of transparency, difficulty reaching a real person, and pressure during checkout led me to cancel the transaction with my credit card company
23 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Carlos, thank you for your purchase and for sharing your experience with us. We truly appreciate your feedback.
We’re sorry to hear about the concerns you encountered, and we take this very seriously as we continuously work to improve our services and customer experience.
We’d like to look into this further and assist you properly, but we’ll need a few more details to locate your account. Please reach out to us at support@rejuvacare.com
or call +1 302-261-9613 (Monday–Sunday, 8AM–11PM EST) so we can investigate and help resolve this for you.
Thank you, and we hope to make this right.
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