I wish to document and share my experience with their customer support team. My order was promptly processed but had two issues/ error in the billing. I reached out to them to seek correction and... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I find it difficult to get in contact with you. I am older and find it hard to manipulate the system. When I finally got Bernadeth Lain She was very helpful. I recommend a phone number for people... Ver mais
A empresa respondeu
I tried to cancel within the 3 hour window - they said it was already shipped. To return is also a hassle- they make you jump through hoops then tell you there’s a 20.00 restocking fee. All around... Ver mais
A empresa respondeu
Happy Greeting beautiful ANNA :D THANK YOU a million times for helping me today at Rejuvacare . YOU ARE EXTRAORDINARY in every beautiful way !!! Your caring and JOYful heart is truly felt beyon... Ver mais
A empresa respondeu
4,0
Muito Bom
284 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Siege was very patient with me
Siege was very patient with me, as I was upset about the extra charges posted to our MasterCard. Excellent Customer Representative! Also helped me with a replacement for defective kneepad unit. Also the product is effective-- we appreciate his help.
7 de abril de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Jeff, Thank you so much for your thoughtful feedback! We're glad to hear that Siege was patient and supportive, especially while addressing your concerns about the charges. It's great to know he was also able to assist with a replacement for your kneepad unit.
We truly appreciate your kind words and are happy to hear the product is working well for you. We'll be sure to share your feedback with Siege—he’ll be delighted to hear this!
Regards,
RejuvaCare Customer Support Team
The conversation with Adam was very…
The conversation with Adam was very good. He understood my concern and helped me right away.
7 de abril de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Sharon, Thank you for your wonderful feedback! We're glad to hear that Adam understood your concern and was able to assist you right away. We'll make sure to share your kind words with him—he’ll really appreciate it!
Regards,
RejuvaCare Customer Support Team
Siege was very helpful and professional…
Siege was very helpful and professional handling my questions and issues. It was prompt and most courteous.
7 de abril de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Thomas, Thank you so much for your kind words! We're glad to hear that Siege was able to assist you promptly and professionally. We'll be sure to pass along your feedback—I'm sure it will mean a lot. We truly appreciate your support!
Regards,
RejuvaCare Customer Support Team
Just spoke with Adam concerning an…
Just spoke with Adam concerning an issue I had with the product. He was very courteous and very helpful. My issue was resolved to my satisfaction.
7 de abril de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Bonnie, Thank you for sharing your experience!
We’re glad to hear that Adam was courteous, helpful, and able to resolve your issue to your satisfaction. We’ll make sure to pass along your kind words—he’ll be thrilled to know his support made a positive impact!
Anna was very helpful and professional…
Anna was very helpful and professional taken care of my needs
7 de abril de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Thank you for your feedback!
We’re thrilled to hear that Anna was able to assist you so professionally and take care of your needs. We’ll be sure to pass along your kind words—she’ll be happy to know her support made a difference!
Mike was very helpful
Mike was very helpful. Called about an unknown charge on my credit card and Mike figured it out. He was able to cancel the payment and make a refund which I did not expect. Thank you Mike. Outstanding customer service
6 de abril de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Michael, Thank you for sharing your experience!
We’re so glad to hear that Mike was able to help resolve the issue quickly and clearly. It’s great to know he not only identified the charge but also took care of the cancellation and refund for you—that’s exactly the kind of support we aim to provide.
We’ll be sure to pass along your kind words to Mike. Thanks again for your feedback, and we truly appreciate your support!
Do not buy the shoulder massager
I ordered the shoulder massager and it works ok except that the adjustment is poor. It is tough to get the hot/cold and vibration where you need it. My biggest frustration is the hidden subscription. I wound up paying double because of the “free” 14-day membership added without my knowledge - at least until I noticed another duplicate charge a month later.
6 de abril de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello, Thanks for sharing your experience—we really appreciate the honest feedback.
We’re sorry to hear that the adjustment on the shoulder massager hasn’t been as easy as expected, and we understand how frustrating that can be. We also take your concern about the membership very seriously. Our goal is always to be transparent, and we regret any confusion around the 14-day trial and the subsequent charge.
We’d like to take a closer look at your account and make this right. Please reach out to us so we can assist you further.
Our customer hotline is available Monday to Sunday, from 9AM to 6PM EST. You can reach us at +1 302-261-9613 or email us at support@rejuvacare.com
Customer focused
Customer focused, promptly resolved issued. Courteous and knowledgeable.
5 de abril de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello, Thank you for your feedback! We’re glad to hear that your issue was resolved promptly and that our team was courteous and knowledgeable.
Regards,
RejuvaCare Customer Support Team
Product No, Customer Service Yes!…
I had an issue or two with the actual shoulder massager. I sent several emails to get things resolved. The responses came quickly and they offered suggestions for resolution.
While I wasn’t impressed with the product, the customer service was very good.
4 de abril de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Gayle, Thank you for sharing your experience! We appreciate your honesty about the product and are glad to hear that our team was able to respond quickly and assist you effectively.
Regards,
RejuvaCare Customer Support Team
Jose was extremely helpful and had…
Jose was extremely helpful and had answers for all my product questions. He's a real credit to your company.
4 de abril de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello John, Thank you for your feedback! We're thrilled to hear that Jose was able to assist you so effectively and provide the answers you needed. We’ll be sure to pass along your kind words!
Regards,
RejuvaCare Customer Support Team
Read the part about USPS Mail being…
Read the part about USPS Mail being held 3/20/26. Follow with your email saying package left 3/21.
Then my notes that that package sat OUTDOORS soaking wet, followed by subsequent USPS visit with said waterlogged RejuvaCare package, and the USPS directions for follow-up on My Part.
Honestly, the deluge of RJCare emails is Overwhelming.
I cannot keep up to all of it. February
4 de abril de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello David,
Thank you for your feedback and for sharing the details. We sincerely apologize for the inconvenience you’ve experienced with your package. We’ll look into this issue and make sure it’s addressed promptly.
For any immediate assistance, our customer hotline is available Monday to Sunday, from 9AM to 6PM EST. You can reach us at +1 302-261-9613 or email support@rejuvacare.com
Regards,
RejuvaCare Customer Support Team
Triple shoulder massager
I ordered two triple shoulder massagers and finally got them after about one month. I was worried that I wouldn’t get them. I emailed the company a few times and was promptly answered and assured my order was on its way.
I gave one of them to my daughter who is waiting for shoulder surgery due to rotator cuff problems. She absolutely loves it.
All in all my experience with this company was very positive.
24 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Lesia, Thank you for sharing your experience! We’re so glad to hear your orders arrived safely and that your daughter is enjoying her massager—especially as she prepares for surgery. It’s wonderful to know our team could provide timely updates and reassurance along the way!
Regards,
RejuvaCare Customer Support Team
Product arrived soaking wet
Received the product and it arrived soaking wet and shorting out. Had to pay $12 return shipping just to get a refund. Also got charged $42 membership fee and while they were cordial there was no attempt to help a paying customer. Never trust this company. Don't involve yourself in their scam.
3 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Mark, Thank you for sharing your experience. We’re very sorry to hear about the condition of your package and the inconvenience this caused.
We’d like to look into this issue further and ensure it’s properly addressed. Could you please provide your order information so we can review it and assist you directly?
Our customer support team is available Monday to Sunday, 9AM–6PM EST. You can reach us at +1 302-261-9613 or email support@rejuvacare.com
We truly appreciate your patience and want to make this right.
Kaizer was great and the whole team
Kaizer was great and the whole team helped with my problem and it has been taken care of.
Thank you again for your fast response and getting the situation taken care of.
3 de abril de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Debra, Thank you for your feedback! We’re glad Kaizer and the team could assist you promptly and get everything resolved. We appreciate you taking the time to share your experience!
Regards,
RejuvaCare Customer Support Team
Sent an extension strap
Sent an extension strap, no charge.
3 de abril de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello, Thank you for your feedback! We’re glad we could provide the extension strap at no charge and assist you promptly.
Regards,
RejuvaCare Customer Support Team
CHEAP CHINESE PRODUCT! COMPLETE SCAM DON'T BUY!!
COMPLETE SCAM DON'T BUY!!! Bought one shoulder massager online $69.49. Thought Order went through then computer froze up after making you go through 20 minutes of videos to force more products on you. Then Phone email said to complete order again, which then charged me for an additional unit. Then they automatically enroll you in some scam protection plan you didn't ask for that charges you $40.00 on your card. Customer service horrible IF YOU CAN EVER GET TO LIVE PERSON. Eventually they said they would credit me for one of the units and cancel my membership. Then after receiving one of the units, they then try to charge my card again for another $20.00 from a company Healthsource PureEnergy. I had to cancel my credit card to prevent more charges. The massager is total CHEAP CHINESE CRAP. straps too short to fit, unit keeps falling off and wont heat up or stay in massage mode. Now they said they will charge me to return the unit!!
3 de abril de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello, Thank you for sharing your experience. We’re really sorry to hear about all the frustration you’ve gone through. We take concerns like yours very seriously and want to make sure this is addressed properly.
Please know that we would like to review your charges and membership status, and ensure any incorrect billing is corrected. We also want to help with product issues—like the straps or heating/massage function—so you’re not left dealing with this alone.
Our customer support team is here to assist you Monday to Sunday, 9AM–6PM EST. You can reach us at +1 302-261-9613 or email support@rejuvacare.com
.
Regards,
RejuvaCare Customer Support Team
The "hidden" recurring monthly $42.95…
The "hidden" recurring monthly $42.95 membership charge is flat out criminal.
28 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hi Sebastian, Thank you for sharing your concern. We completely understand how unexpected charges like this can be frustrating. Please know that all charges are carefully monitored, and we’ll look into this issue right away to ensure everything is handled properly. We truly appreciate your patience and feedback.
Regards,
RejuvaCare Customer Support Team
Resposta da Offer Rejuvacare
Hello Ricky, Thank you for your feedback! We’re glad to hear you’ll be trying both products and hope you enjoy them.
Kim was helpful and took care of the…
Kim was helpful and took care of the problem immediately. Unlike the previous customer representative I spoke to over a week ago that told me there was nothing they could do because I ordered through Amazon.
1 de abril de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Tim, Thank you for sharing your experience! We’re glad to hear that Kim was able to assist you promptly and resolve the issue. Your feedback is appreciated, and we’ll make sure to recognize her for providing excellent support.
Buyer beware!!
Buyer beware!!! When you purchase a pain relief device, you are automatically enrolled, after a 14 day trial, into a rejuvacare “membership”! The cost of this membership is $42.95 per month, removed from your credit card! I’m unaware what this membership is for, but it is really underhanded!
26 de novembro de 2025
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello, Thank you for bringing this to our attention. We completely understand your concern and want to clarify.
RejuvaCare memberships are designed to provide ongoing access to product benefits and support, but we understand that the enrollment and billing process must always be transparent. We’d like to review your account and ensure you have full clarity about any charges and options available to you.
Please contact us directly at our customer hotline, available Monday to Sunday, 8AM–11PM EST at +1 302-261-9613, or email support@rejuvacare.com so we can assist you promptly.
We appreciate your feedback and patience as we work to resolve this.
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