When I first called I didn't get the issue resolved. Then after 3 days someone responded with an apology and telling me that my cancelation was within the 3hour window and a refund was credited bac... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Hadn't received my order. Did not have my order number or just the bank debit. Carlos was very courteous and eager to assist. He responded and requested my full contact information. During this proces... Ver mais
The folks at Rejuvacare listened well and understood my issue, so they were excellent as finishing the end quickly. I am satisfied with the decisions made, wish and hope I was the only one who had a c... Ver mais
I tried to cancel within the 3 hour window - they said it was already shipped. To return is also a hassle- they make you jump through hoops then tell you there’s a 20.00 restocking fee. All around... Ver mais
A empresa respondeu
4,0
Muito Bom
292 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I received excellent customer service…
I received excellent customer service from Rej. Very professional and kind. Took time to make sure I understood everything that we spoke about. He also reassured me that if I needed anything in the future that he and your company would be there.
11 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team. We’re always here to help, and we look forward to assisting you whenever you need us.
all my requests were taken care of
10 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hi Mickey, Hi, thank you for your feedback! We’re glad to hear that all your requests were taken care of.
We appreciate you taking the time to let us know!
MY EXPERIENCE WITH RETURNING AN ITEM FOR CREDIT...
I SPOKE WITH IRIS THIS MORNING RE: RETURN OF AN ITEM FOR CREDIT. SHE WAS VERY HOSPITABLE AND PROFESSIONAL IN THE WAY SHE HANDLED MY SITUATION, AND I'M HAPPY TO GIVE HER A POSITIVE REVIEW... THANK YOU IRIS!
JIM KUIPER
10 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hi Jim, thank you for your feedback! We’re thrilled to hear that Iris was professional and handled your return smoothly.
We’ll be sure to pass along your kind words to Iris. Your feedback means a lot and motivates us to continue providing excellent support!
This device didn't fit my shoulder even…
This device didn't fit my shoulder even with the extensions. When I held the unit in place I felt no relief. When trying to reach this company by phone I would get voice mail and every call was disconnected after7 minutes. Trying to reach customer service by email was a nightmare and when they applied a $42.95 recurring chage on my visa for no additional purchase. Their 100% money back warranty is also a scam as they won't give you a shipping label. I reported this fraudulent company and put their account in dispute. I recommend you stay away from this company
2 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hi Ralph, we’re really sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the experience we want for our customers.
We would truly like the opportunity to look into your order, the charge you mentioned, and your return request so we can clarify what happened and assist you properly.
Please reach out to our Customer Support Team so we can review your case and help resolve this for you.
📞 Our customer hotline is available Monday to Sunday, 8 AM – 11 PM EST at +1 (302) 261-9613
📧 You may also email us at support@rejuvacare.com
Once we have your order details, our team will be happy to assist and work toward a resolution.
I ordered a shoulder brace 3 weeks ago…
I ordered a shoulder brace 3 weeks ago charged my card 60.00 dollars haven't received the brace yet. And this morning I get a alert they tried to charge 46 more dollars off my card FOR WHAT??? I paid for the brace in full which by the way I saw on temu for 5.00 dollars after purchasing it. I've blocked you from any future charges on my card so don't even try!!! If anyone is considering buying any of their products DONT!! THEY ARE SCAMMERS!!!
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Donna, we’re really sorry to hear about your experience and understand how frustrating this must feel. We appreciate you bringing this to our attention.
We would truly like the opportunity to look into your order and review the charges so we can clarify what happened and help resolve this for you. In order for us to locate your order, we may need a few details from you.
Please reach out to our Customer Support Team so we can assist you directly.
📞 Our customer hotline is available Monday to Sunday, 8 AM – 11 PM EST at +1 (302) 261-9613
📧 You may also email us at support@rejuvacare.com
Our team will be happy to review your order and charges and work toward a resolution for you.
Rick was very pleasant
Rick was very pleasant. He understood my concern about not having received a refund. He found the return spoke to finance and they said they would refund me. Very happy with Rick
6 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello, thank you for sharing your experience! We’re glad to hear that Rick was pleasant, understanding, and helpful in resolving your refund concern.
We’ll be sure to pass along your kind words to Rick. Your feedback means a lot to us!
The product and service are exceptional
The product itself works well: in a week of use, it has alleviated - but not yet eliminated - the pain in my right-shoulder rotator cuff. The hope is that, with continued use, the repairs will be complete and - after chiropractic care and several cortisone injections did little to help - I ultimately will be pain-free.
Kudos also go to RejuvaCare’s customer service: I had a question in respect of the positioning of the device, and their response was prompt, clear, polite, professional, and spot-on helpful.
All in all, I am quite glad I purchased and now use daily this product.
6 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hi, thank you so much for sharing your experience! We’re thrilled to hear that the product is helping alleviate your shoulder pain and that you’re using it daily.
We also appreciate your kind words about our customer service team—we’re glad they could provide prompt, clear, and helpful guidance.
Your feedback means a lot and motivates us to continue providing effective products and excellent support.
Cris was very helpful in understanding…
Cris was very helpful in understanding my situation and indicated credit for returned products would be processed in 7 - 12 business days. Cris was an excellent customer service representative.
6 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Joseph, thank you for your feedback! We’re happy to hear that Cris was very helpful in understanding your situation and provided clear guidance on the credit for your returned products.
We’ll be sure to pass along your kind words to Cris. Your feedback means a lot to us!
The customer service representative was…
The customer service representative was very professional in her manner. She processed my request to cancel the subscription I had not requested in a timely manner. She subsequently followed with an email confirming my request.
5 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hi, thank you for sharing your experience! We’re glad to hear that our customer service representative was professional and handled your cancellation request efficiently and accurately.
We appreciate your feedback and will make sure to pass your kind words along to the team.
SIEGE did a great job in resolving…
SIEGE did a great job in resolving unauthorized billing. Not a fan of the overall way your company does business. Received product on 2/27 with 14 day free access, but my credit card was billed on 3/3 .... never received e-mail to authorize or opt out of this charge - not a very honest way of doing business ---- again, Siege was good in resolving.
5 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hi, thank you for sharing your feedback. We’re glad to hear that Siege was able to help resolve the unauthorized billing.
We sincerely apologize for any confusion regarding the billing and subscription process. Your feedback is very important, and we will use it to improve our communication and ensure transparency for all customers.
Cris was very helpful with handling my…
Cris was very helpful with handling my problems
5 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hi, thank you for your feedback! We’re glad to hear that Cris was very helpful in handling your concerns. Your kind words mean a lot, and we’ll be sure to pass them along to Cris.
Rick was very professional
Rick was very professional, knowledgeable, and understanding that my wife's neuropathy (at a very painful state) wasn't helped enough to warrant the expense of these items
5 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Jon, Hi, thank you for sharing your experience. We’re glad to hear that Rick was professional, knowledgeable, and understanding.
We’re sorry that our products didn’t meet your expectations regarding your wife’s neuropathy. We truly appreciate your feedback, as it helps us improve and better support our customers in the future.
Anna made my call and cancelation easy
Anna made my call and cancelation easy. Thank you Anna
3 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hi Noreen, Thank you for sharing your experience! We’re happy to hear that Anna made your call and cancellation process smooth and easy
Regards,
RejuvaCare Customer Support Team
Representative Cris was courteous and…
Representative Cris was courteous and helpful. Thanks
3 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Bobby, Thank you for your feedback! We’re glad to hear that Cris provided courteous and helpful assistance.
Regards,
RejuvaCare Customer Support Team
Andy was very professional and helped…
Andy was very professional and helped us with each transaction we wanted addressed. We had tried to contact Rejuvacare 5 times this morning only to become so frustrated at inanimate AI with NO results from your AI. WE WERE TREMENDOUSLY THANKFUL FOR OUR ISSUES TO ADDRESSED BY A HUMAN REPRESENTATIVE!
3 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Edward, Thank you for sharing your experience! We’re thrilled to hear that Andy was able to provide professional, attentive support and resolve your issues. We completely understand how frustrating automated systems can be, and we’re glad a human touch made all the difference!
Regards,
RejuvaCare Customer Support Team
Siege took my call and was able to help…
Siege took my call and was able to help me understand why I had reoccurring charges. He was nice and very helpful.
2 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello, Thank you for sharing your experience, Sharon! We're glad to hear that Siege was able to clearly explain your recurring charges and provide helpful, friendly support.
Regards,
RejuvaCare Customer Support Team
Excellent response time very minimal on…
Excellent response time very minimal on telephone gentlemen was absolutely phenomenal. He took care of business. His personal language accent was a little hard but we worked it out and he was an excellent gentleman. Five stars for this person
2 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Michael, Thank you for sharing your experience! We're delighted to hear that our team member provided such prompt and professional assistance. It’s great that you were able to work through any communication differences and still received excellent service. Five stars well deserved!
Siege helped me very well
Siege helped me very well. I am well pleased with his help.
Thank you very much Siege.
2 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Gerald, Thank you for your kind feedback! We’re glad to hear that Siege was able to assist you so effectively. Your satisfaction means a lot to us, and we’ll be sure to pass along your thanks to him!
Regards,
RejuvaCare Customer Support Team
I was ordering online and encountered…
I was ordering online and encountered an issue. I called the customer service number and spoke with Siege. He was professional, friendly and listened to my concerns.
Siege is an asset to the company 10+++ Great customer service!
2 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Helen, Thank you so much for sharing your experience! We're thrilled to hear that Siege provided such professional and friendly support while addressing your concerns. It’s wonderful to know he made your experience smooth and positive. We agree—Siege is truly an asset to our team!
Regards,
RejuvaCare Customer Support Team
Had a return for refund of 2 Shoulder…
Had a return for refund of 2 Shoulder devices and Cris helped me out, very friendly,helpful,smart and sweet!!! My shoulders are just to damaged,need surgery, device was not able to help with my pain. sent both back today by USPS ,tracking # 9534 9129 9167 6061 9073 01 from Eustis,Fl Post Office , my I.D.# is RK543477 . Thank you Cris.
2 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Robert, Thank you for sharing your experience! We're glad Cris was able to assist you with your return and provide friendly, helpful support. We’re sorry the device wasn’t able to relieve your pain and wish you the best with your upcoming treatment.
Regards,
RejuvaCare Customer Support Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.