When I first called I didn't get the issue resolved. Then after 3 days someone responded with an apology and telling me that my cancelation was within the 3hour window and a refund was credited bac... Ver mais
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Veja o que dizem as avaliações
Hadn't received my order. Did not have my order number or just the bank debit. Carlos was very courteous and eager to assist. He responded and requested my full contact information. During this proces... Ver mais
I tried to cancel within the 3 hour window - they said it was already shipped. To return is also a hassle- they make you jump through hoops then tell you there’s a 20.00 restocking fee. All around... Ver mais
A empresa respondeu
The folks at Rejuvacare listened well and understood my issue, so they were excellent as finishing the end quickly. I am satisfied with the decisions made, wish and hope I was the only one who had a c... Ver mais
4,0
Muito Bom
293 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Had a return for refund of 2 Shoulder…
Had a return for refund of 2 Shoulder devices and Cris helped me out, very friendly,helpful,smart and sweet!!! My shoulders are just to damaged,need surgery, device was not able to help with my pain. sent both back today by USPS ,tracking # 9534 9129 9167 6061 9073 01 from Eustis,Fl Post Office , my I.D.# is RK543477 . Thank you Cris.
2 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Robert, Thank you for sharing your experience! We're glad Cris was able to assist you with your return and provide friendly, helpful support. We’re sorry the device wasn’t able to relieve your pain and wish you the best with your upcoming treatment.
Regards,
RejuvaCare Customer Support Team
Shy was very kind and helpful.
2 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Kimberly, Thank you for your feedback! We're happy to hear that Shy provided kind and helpful assistance.
Regards,
RejuvaCare Customer Support Team
Anna deserves 10 🌟 stars
Anna deserves 10 🌟 stars. She was very kind and knowledgeable about everything.
1 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Candy, Thank you for sharing your feedback. We're glad Anna was able to provide such a helpful and positive experience!
Lill was great
Lill was great. She understood what I wanted done and he did it forthwith.
1 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Ron, Thank you for your feedback!
We’re glad to hear that Lill understood your needs and handled everything promptly. We’ll be sure to share your kind words with her — she’ll be happy to know her efforts made a positive impact!
We appreciate you taking the time to share your experience.
Will was able to rectify my issue with…
Will was able to rectify my issue with my order(s) to my satisfaction.
1 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello, Thank you for sharing your feedback!
We’re glad to hear that Will was able to resolve your order concern to your satisfaction. Providing prompt and effective support is always our goal.
We truly appreciate you taking the time to share your experience!
My Customer Service Specialist Shy Is an Excellent Rep!
My Customer Service Specialist Shy has been Very Helpful in resolving all my issues...
Her professionalism, courtesy and knowledge regarding all my problems were immediately addressed correctly and timely...
Thank you Shy for a very good customer service experience...!
1 de março de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Stuart, Thank you so much for your kind words!
We’re truly happy to hear that Shy was able to assist you promptly and professionally. She takes great pride in making sure every concern is handled with care, clarity, and efficiency.
We’ll be sure to share your feedback with her — it will definitely make her day!
We appreciate you and thank you for choosing us!
Jhonny verified my order
Jhonny helped the verify that my order would be shipped. I didn't have a confirmation email.
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Jerry, Thank you for sharing your feedback! We’re glad to hear that Jhonny was able to assist you and confirm that your order will be shipped. We’ll be sure to share your kind words with him — he’ll truly appreciate it.
If you haven’t received your confirmation email yet, please check your spam/junk folder, or feel free to reach out to our support team for any additional assistance.
Thank you for choosing RejuvaCare!
Jhonny assessed and fixed a bad problem Rejuv caused
Jhonny assessed and fixed my problem.
My credit card was charged by surprise for $42.95 by Rejuvacare with no email explanation from you. I did purchase 2 items a month ago but never agreed to the monthly membership that placed this charge. My card had been hacked recently, just replaced it, feared it happened again, I had to lock the card. I like your products, but you need to prevent this surprise.
Please delete all of my personal information from your system. I will contact you if I want a membership. Thank you.
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello John, We’re very sorry for the confusion and concern this unexpected charge caused — especially given your recent experience with your card being compromised. We completely understand how frustrating and alarming that must have felt.
Please know that we take billing transparency seriously.
Regarding your request to delete your personal information, we take data privacy seriously. Please contact us directly so we can verify your identity and process your request accordingly.
Our customer support team is available Monday to Sunday, 8 AM – 11 PM EST:
📞 +1 302-261-9613
📧 support@rejuvacare.com
We appreciate your feedback and will also share your concern about clearer communication with the appropriate team. Thank you for bringing this to our attention.
Amelia was not only pleasant but also informative and helped me with my situation.
Amelia was not only pleasant but also helpful.
Before speaking with her I had interactions with 2 AI Specialists. They were not helpful.
I'm so happy to be able to speak with Amelia. She gave me the information I requested about how to return the Rejuvaknee products I had purchased.
If the return process goes as smoothly as she indicated it will I will give Rejuvacare a positive rating also.
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hi there,
Thank you for sharing your experience with us. We’re so glad to hear that Amelia was pleasant and helpful, and that she was able to provide the information you needed regarding your return. We’ll be sure to pass along your kind words to her — she’ll truly appreciate it.
We also appreciate your honest feedback about your earlier experience. Your input helps us improve.
If you need any further assistance during the return process, please don’t hesitate to reach out. We’re here to make sure everything goes as smoothly as possible.
Angelica
Angelica, did not quit and stuck with the need to cancel my purchase mistakes from the night before. She is an asset to your company. I look forward to these supplies.
I understand I will get the refund of $259.42
For those who create the purchase system, last night when I tried to add in the red lights, I did not find the button that I was supposed to hit to purchase the lights. you might make that more understandable for people who don't do much on line ordering. thank you J Klosr
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hi Joan,
Thank you so much for your thoughtful feedback. We’re truly glad to hear that Angelica was able to assist you and help resolve the cancellation concern. We’ll be sure to share your kind words with her — she’ll greatly appreciate it.
We also confirm that your refund of $259.42 will be processed accordingly.
Thank you as well for your valuable feedback regarding the purchase system and the red lights add-on. We understand how that could be confusing, and we’ll make sure to pass your suggestion along to the appropriate team for review and improvement.
We appreciate your support and look forward to serving you again.
I phoned Nick and he assisted me with…
I phoned Nick and he assisted me with my concerns, I would give him Five Star Service award, Thank You
TG
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hi Thomas, thank you for your feedback!
We’re glad to hear that Nick was able to assist you with your concerns. We’ll be sure to share your kind words with him — he’ll truly appreciate it!
Thank you for choosing RejuvaCare and for recognizing excellent service.
you have customer service reps like…RUBY
you have customer service reps like Ruby who got your company this 5 star review your automated answering system is annoying takes to long to connect to alive human being has no answers only ask questions if wasn't for Ruby you'd be getting a 1 star review just barely
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello, thank you for your feedback!
We’re thrilled to hear that Ruby was able to assist you so effectively and turn your experience into a 5-star one. We truly appreciate your patience with our automated system and will share your kind words with Ruby — she’ll be delighted!
Thank you for choosing RejuvaCare and for taking the time to recognize excellent service.
Adam was very helpful
Adam was very helpful- he took care of canceling my membership and refunding my money to my account. He was very friendly and outgoing during a call.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hi there, thank you for sharing your experience!
We’re glad to hear that Adam was able to help cancel your membership and process your refund efficiently. We’ll be sure to pass along your kind words — he’ll truly appreciate it!
Thank you for choosing RejuvaCare!
I am trying to get the information on returning this product
I am trying to get the information on returning my package but l can't get past your AI people. I need the information g mailed to me as to how l handle the tracking and and shipping. I'm unable to use the product because l have a pace maker. my order number is RK432627. Could someone g mail me the instructions please. Thank You
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hi Donna, thank you for bringing this to our attention, and we apologize for the inconvenience you’ve experienced.
We acknowledge your concern regarding the return instructions and your situation with having a pacemaker. We will look into your order (RK432627)
Our team will reach out to you directly via email with detailed instructions on how to proceed with the return, including tracking and shipping guidance.
Thank you for your patience — we’ll be in touch shortly to assist you further.
Thank you for listening to my concern…
Thank you for listening to my concern and confirming that everything is proceeding as I had hoped. And thank you for correcting the shipping the way you did though it wasn't expected that you would go above and beyond. Thank you again
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello, thank you for your kind words!
We’re delighted to hear that we were able to address your concern and handle the shipping to meet your expectations. Going above and beyond for our customers is what we strive for, and your feedback truly means a lot.
Thank you again for choosing RejuvaCare!
Rej is amazing customer service rep
Rej is amazing customer service rep! He listened to my request, was extremely polite, and took care of my needs in record time. Thank you so much Rej for the phenomenal service. Tell your supervisor I think you deserve a raise!
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello, thank you so much for your fantastic feedback!
We’re thrilled to hear that Rej provided such attentive and efficient service. We’ll be sure to share your kind words with him and his supervisor — he’ll truly appreciate it!
We’re grateful for your support and happy to have provided you with a great experience at RejuvaCare.
Associate was very helpful and provided…
Associate was very helpful and provided other options besides returning the order. He asked me if I would like to continue to use during the trial period and also offered me an additional discount to keep the product.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Steven, Hi there, thank you for sharing your experience!
We’re glad to hear that our associate was helpful and provided alternative options, including guidance during the trial period and an additional discount. We’ll be sure to share your feedback with the team — they’ll truly appreciate it.
Thank you for choosing RejuvaCare!
Order
My experience with your employee, Apple was great. She processed my order with ease. Thanks so much, Apple.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Tom, thank you for sharing your experience!
We’re so happy to hear that Apple assisted you smoothly and processed your order with ease. We’ll be sure to pass along your kind message to her — she’ll truly appreciate it.
Thank you for choosing RejuvaCare!
Rick from RejuvaCare customer service…
Rick from RejuvaCare customer service was very helpful in solving my problem.
And he made sure that my account was credited .
Great customer service !
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello, hank you for your wonderful feedback!
We’re so glad to hear that Rick was able to help resolve your concern and ensure your account was properly credited. We’ll be sure to share your kind words with him.
We truly appreciate your support and are happy to have provided you with great customer service!
Chris was great very helpful understood…
Chris was great very helpful understood what I wanted and helped me.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Offer Rejuvacare
Hello Linda, thank you so much for your kind words!
We’re thrilled to hear that Chris was very helpful and understood exactly what you needed. We’ll be sure to share your feedback with him — he’ll truly appreciate it.
Thank you for choosing us!
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