Oishya Avaliações 

109
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Still have NOT received our order, placed 7 months ago. Beware of orders placed, this company is not responding, we are fighting to get our money back.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The Kintsugi crockery set that I bought from Oishya are really beautiful and elegant pieces. I have bought many 'gold-plate designs over the years and these are by far the best. I absolutely love th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Super excited having traditional knife from Japana. Didn't want to believe it (my boyfriend showed me one Japanese knife) but now I'm converted 😛 They are super sharp and wouldn't go back to my cheap... Ver mais

Avaliado com 5 de um total de 5 estrelas

For starters, their customer service is excellent; Kamila is very considerate. Aside from the beauty of the razor-sharp Damascus steel blades, the handles are exquisite and elegant. Cutting has never... Ver mais

Detalhes da empresa

  1. Loja de facas
  2. Loja de artigos domésticos
  3. Loja de Balcões

Escrito pela empresa

Timeless and unique homeware and kitchenware for home cooks used by world’s top chefs. ​


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

109 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(109)

6 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Delivery took some time but got something better as replacement

There were problems with delivering my article but just as I was about to raise a complaint I got an apology via email and was offered a more expensive replacement product in exchange.
So the only complaint I could give is the delivery time as the product is really high quality

23 de março de 2023
Avaliação não solicitada
logotipo da Oishya

Resposta da Oishya

Thank you Grospii for the time in giving us feedback and we appreciate your patience and are happy that you love our products :)

Avaliado com 5 de um total de 5 estrelas

I love, LOVE my Sakai Kyuba knives set.

I love, LOVE my Sakai Kyuba knives set. My neighbours bought one a couple of months ago and each time I was visiting them, I was a little bit envious and wanted to get those knives for our household. It was my hubby's birthday last month so I purchased them for the perfect excuse :) Win, win, if you ask me :)

17 de março de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Sehr lange Liefertzeit, enorme Steuern

The delivery process took many weeks, three times as long as originally stated. This can happen in today's time, but: An information about this from the supplier there was only on demand from our side. On top of that there was an invoice from customs, which was very high. Both is a little unpleasant. The goods then eventually arrived at least undamaged.

20 de março de 2023
logotipo da Oishya

Resposta da Oishya

Thank you for your feedback. We're really sorry that it took longer than originally anticipated but happy to hear that the parcel arrived undamaged.
We work with small family businesses and sometimes human factors come into play and cause delays.

Regarding the customs fees, we clarify it well on our page "Shipping". As we're a UK based company, orders delivered outside may occur custom charges according to local laws of your country.

Avaliado com 5 de um total de 5 estrelas

What a beautiful mortar!

What a beautiful mortar!
I just bought a pestle and mortar from Oishya and I couldn't be happier. To be honest, at first I was a bit on the fence - it's quite pricey, but reading Oishya's story I got hooked. I even got a chance to talk to the founder - Kamila and she was so nice and genuine I made the leap.
I will be coming back for more!

8 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

sheer pleasure

For starters, their customer service is excellent; Kamila is very considerate. Aside from the beauty of the razor-sharp Damascus steel blades, the handles are exquisite and elegant. Cutting has never before been this fun.
It's probably wise to specify in your living trust who you want to inherit them; there may be some hurt feelings by everyone else, but it may help avoid any animated 'food fights.'

14 de março de 2023
Avaliado com 5 de um total de 5 estrelas

Good all around

I had no problems at any stage of the way, and frequent enough updates that I was not worried about whether my shipment was lost.

28 de janeiro de 2023
Avaliado com 1 de um total de 5 estrelas

Magnetic knife rack very poor quality

I ordered a brass magnetic knife rack and a number of things did not work out AT ALL. Most importantly, the rack itself was of poor quality, and didn't securely hold even the most basic kitchen knives (they slid and fell off the magnet). It was shipped in a soft, plastic envelope with bubble wrap, and you guessed it, the rack was damaged upon arrival. I reached out asking about returns/refunds, but after the first email exchange where I shared videos as they requested, the line went dead. On the surface, this company presents itself as a craft, boutique brand that is passionate about quality, but in the end, it's actually scammy. It feels like they are just a pass-through business that buys cheap products from someone else and has them shipped in less than adequate packaging - and takes no responsibility for customer service. We like to support smaller businesses, but this one, sadly, does not live up to its purported promises. And now I have a damaged, less-than-useful knife rack that I paid good money for (USD$180 + $39 shipping). Caveat emptor.

13 de fevereiro de 2023
Avaliação não solicitada
logotipo da Oishya

Resposta da Oishya

We've already responded to you via email. Like I mentioned in the email, I understand that this is frustrating. I'm sorry it's taking longer than expected, but we've been searching a better alternative to ship your return back, since the courier we used to use doesn't cover your location anymore, and the rest charges 65 USD for a package. As you understand, this is unsustainable, so we're looking for an alternative way.

We do work with small family businesses and as you may understand, when people don't buy from us, we have less business to give to our suppliers. The craftsman who made the rack also operates as a small family run business. Like you saw from the videos I shared with you over email, everything is done by a human, so of course it is prone to error. We always QT before shipping, but something must have gone wrong with your order. Most likely the magnets in your rack were placed too far from the edge. I can assure you that all our products are made to the highest quality and lots of soul is put into each of making each item, therefore the feedback you left is very harmful to our craftsman.

We'll of course provide you a full refund like I already stated. I'm just looking for a better way to ship the product back. We should be able to sort this by end of this week.

Avaliado com 3 de um total de 5 estrelas

Wooden Magnetic Knife Stand Block – Oak

I bought this magnetic knife stand block as a gift for my husband to display his new Santoku knifes. I was a little disappointed as I expected the magnets to be stronger. You can’t place any knifes at the very edges of the block. It is well made and I like the product just didn’t meet my expectation regarding the strength of the magnets. Delivery was quick, packaging a bit flimsy.

18 de janeiro de 2023
Avaliação não solicitada
logotipo da Oishya

Resposta da Oishya

Hi IndyKat, thank you for your feedback. Could you please reach out to us over email info@oishya.com. We inspect all our products before shipping them out, so there shouldn't be any issue. We use the strongest neodymium magnets available on the market, so we'd love to understand what happened. As for the packaging, thank you for that. We use fulfilment centre to help us with logistics, so we will pass your note to them and see what can be improved. Thank you!

Avaliado com 5 de um total de 5 estrelas

Superb Oishya pestle & mortar

I recently purchased the Oishya mortar and I have to say, I am extremely impressed with its performance. The mortar is made of high-quality materials and is very sturdy, so it can handle heavy use without breaking or chipping.

The size of the mortar is also perfect for grinding spices and herbs, and the pestle is very effective at breaking down ingredients into a fine paste. I particularly love the smooth surface of the mortar, as it makes it easy to clean and maintain.

Overall, I highly recommend the Oishya mortar to anyone in need of a reliable and high-quality kitchen tool. It is a great investment that will surely last for years to come.

30 de novembro de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I ordered a wooden chopping block that…

I ordered a wooden chopping block that although beautiful has a strange smell that won't go away. Customer service was slow to respond. All round very disappointed. I would recommend avoiding.

24 de setembro de 2021
logotipo da Oishya

Resposta da Oishya

Thank you Will for taking time in writing your concerns. Regarding the wood stain - we recommend applying mineral oil like linseed one to even the colour. The stain is likely to be a cause of dried up wood. As for board, we only use food safe mineral oils to impregnate and secure surface so rest assured it's safe to use.

Avaliado com 5 de um total de 5 estrelas

An excellent company to deal with

An excellent company to deal with.
Having now purchased twice from them I would recommend them to anyone looking for high quantity Japanese items .
My first purchase was a Nakiri knife which is fantastic. The second purchase was a very nice magnetic knife block, which was damaged in transit but has been replaced quickly and painlessly.

12 de agosto de 2021
Avaliado com 5 de um total de 5 estrelas

Bought this as a 30th Birthday Gift and…

Bought this as a 30th Birthday Gift and after receiving amazing customer service in getting the gift to me in time, the gift itself arrived which was even more impressive than the service!

Truly beautiful (and functional) piece and would recommend to anyone!

6 de julho de 2021

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