The OKA Harrogate store is a credit to the company. Last week I ordered some cutlery which was out of stock online, so I rang up to see if they were able to deliver it from store - which they were. Zo... Ver mais
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Veja o que dizem as avaliações
Very disdainful staff in the Harrogate shop. Worked at their own pace (2 of them fawning around one customer with no interest in me!!) Couldn’t help me with some prints that I liked but offered to ord... Ver mais
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Michelle and Emma always make our shopping experience in Harrogate's OKA branch, a pleasure. They're both warm and friendly and always go out of their way to help us find what we're looking for. We lo... Ver mais
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We have just ordered some new furniture from Oka - again. Since they shut the Edinburgh store, it has been difficult, but with the help of ChatGPT we found what we were looking for. We found the Har... Ver mais
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Detalhes da empresa
Escrito pela empresa
In this scenic town in North Yorkshire sits one of our largest countryside stores; OKA Harrogate offers you the chance to view our Garden Range as well as seasonal room sets that display the majority of our interiors collection, styled in inspirational ways by our talented visual team.
Informações de contato
9 West Park, HG1 1BL, Harrogate, Reino Unido
- +44 1423 701161
4,8
Excelente
283 avaliações
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An absolutely fabulous shopping experience!
We called in OKA per chance and received a lovely welcome from all the staff. The shop is a delight to walk around and gave us some great ideas for a lounge refurbishment. Carole was superb and very knowledgeable and a was a joy to have her professional advice. We left with several items!! A great experience! Would highly recommend!!
21 de março de 2026
Avaliação não solicitada
Resposta da OKA - Harrogate
Dear Luisa,
Thank you so much for your lovely feedback. It’s wonderful to hear about your visit to our Harrogate store, and we’ll be sure to pass your kind words on to Carole and the team.
We’re so pleased you found inspiration for your home and enjoyed your time with us. We look forward to welcoming you back again soon.
Kind regards,
OKA
very efficient online delivery service…
very efficient online delivery service and 2 very good delivery guys who negotiated a heavy consignment
of chair and side table upstairs with ease.
14 de março de 2026
Resposta da OKA - Harrogate
Dear Mrs Mantle,
Thank you for your feedback. We’re so pleased to hear everything went smoothly with your delivery and that the team took great care with your order.
We appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Resposta da OKA - Harrogate
Dear Sarah,
Thank you for your lovely review. We’re so pleased to hear you found the perfect Mother’s Day gift and had a positive experience in our Harrogate store.
We hope to welcome you back again soon.
Kind regards,
OKA
The lady assistant was very helpful…
The lady assistant was very helpful ((Michelle)
15 de março de 2026
Avaliação não solicitada
Resposta da OKA - Harrogate
Dear Frances,
Thank you for your kind review. We’re so pleased to hear about your visit, and we’ll be sure to pass your feedback on to Michelle and the Harrogate team.
We hope to welcome you back again soon.
Kind regards,
OKA
Zoe at the oka Harrogate store was…
Zoe at the oka Harrogate store was utterly brilliant.
Zoe really looked after me, she spent a lot of time going through colour schemes, selections of cushions, floor lamps and lamp shades. I can tell she loves what she does, it really comes through.
I found her advice invaluable.
I felt like I was shopping with a friend. We were having a giggle about how I’d have to hide my purchases from my husband too :-)
Thank you Zoe for your fabulous customer service. I hope I get see you next time I visit the shop!
13 de março de 2026
Avaliação não solicitada
Resposta da OKA - Harrogate
Dear Rachel,
Thank you so much for sharing your experience. It’s wonderful to hear how well Zoe looked after you, it sounds like a really special visit. We’ll be sure to pass your kind words on to her and the Harrogate team.
We hope to see you again soon.
Kind regards,
OKA
Loved the shop in Harrogate everything…
Loved the shop in Harrogate everything is shown to its best advantage I know shopping online is the future but it’s great to actually see the goods before buying
6 de março de 2026
Resposta da OKA - Harrogate
Dear Ms Stephens
Thank you for taking the time to share your review. We're glad you enjoyed your recent visit to our Harrogate shop. It's such a pleasure for us to know you appreciate seeing our goods in person, even with the convenience of online shopping.
We really appreciate your feedback and thank you for choosing to shop with us.
Kind regards
OKA
A great shop with lots of lovely…
A great shop with lots of lovely things. You can browse and not feel pressured. Louisa was very friendly & helpful
21 de fevereiro de 2026
Avaliação não solicitada
Resposta da OKA - Harrogate
Dear Wendy
Thank you for your kind words. We're so pleased to hear you enjoyed browsing in the store and that Louisa was able to assist you so helpfully and warmly.
Your feedback means a lot to us and we hope to welcome you back soon.
Warm regards,
OKA
Great customer service at Harrogate…
Great customer service at Harrogate store !
6 de fevereiro de 2026
Resposta da OKA - Harrogate
Dear Mrs Ridehalgh
Thank you for your lovely review. We’re delighted to hear that you enjoyed your visit to our Harrogate store and that the team made such a positive impression. Your feedback is truly appreciated, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Resposta da OKA - Harrogate
Dear Jane,
Thank you for taking the time to leave your review.
We are delighted to hear that you would recommend OKA and that you had such a positive experience with both our products and customer service. Your kind comments are greatly valued.
Kind regards,
OKA
Resposta da OKA - Harrogate
Dear Louise,
Thank you for taking the time to leave your review.
We are delighted to hear that you found our team helpful. Your feedback is greatly appreciated.
Kind regards,
OKA
First class service as expected!
Delivered on time, boxed to perfection, delighted with purchase.
7 de fevereiro de 2026
Resposta da OKA - Harrogate
Dear Moira,
Thank you for taking the time to leave your review.
We are delighted to hear that your delivery arrived on time and that you are pleased with your purchase. Your kind feedback is greatly appreciated.
Kind regards,
OKA
Mini Grisewood wireless lamp. Delighted with purchase. And excellent service from Fleur at the…
Excellent service from Fleur at the Harrogate store
4 de fevereiro de 2026
Resposta da OKA - Harrogate
Dear Elaine,
Thank you very much for taking the time to leave your review.
We are delighted to hear that you are pleased with your wireless lamp and that you received excellent service from Fleur at our Harrogate store. Your kind comments are truly appreciated, and we will be sure to share your feedback with her.
Kind regards,
OKA
Excellent goods/services - remove delivery charges
I love OKA and have shopped there for many years. I’m lucky that the Harrogate store is only a 7 minute drive away from home so have plenty of opportunities to pop in for a browse, which more often than not ends up with a purchase!
The people are always really helpful and know when to come and chat or leave you to it. The store layout is also very inspiring.
My big issue is the addition of a delivery charge and it’s an excessive charge…unlike other retailers the more you buy the more you pay 🤔. This new policy has definitely reduced the amount I buy from OKA. The reason for introducing it I’m told is that people would order lots of items and then send them back. If this is the case why not waive the delivery charge for your VIP customers who have shopped with you for many years and don’t abuse the system… and waive the delivery charge if items are delivered to store. I understand there is limited storage, so agree a day that the customer has to collect for free, otherwise charge them - problem solved!
I’m waiting OKA to see if you read your customer reviews and if you do what you have to say!
1 de fevereiro de 2026
Resposta da OKA - Harrogate
Dear Sue
Thank you for your lovely review. We’re delighted to hear that you enjoy your visits to our Harrogate store and that the team have made such a positive impression.
We’re sorry to hear of your disappointment regarding our delivery charges and can confirm that the reason for implementing the tiered fees is to reflect the cost of picking, packing, and transportation. Like many businesses in our sector, we’ve faced significant increases in employment costs, the National Living Wage, and fuel prices and we still cover a substantial part of the delivery cost ourselves.
Your comments are extremely valuable, and we will share them with our retail and customer experience teams as part of our ongoing work to improve the customer experience and to review, internally, the alignment of our communication.
Your continued support means a great deal to us, and we hope your next visit is just as enjoyable.
Warm regards,
OKA
Samantha was so helpful and patient
Samantha was so helpful and patient . We wanted a floor lamp but there were so many to choose from. She took the time to show us many options of bases and shades until we found the perfect one. We are extremely happy with our choice.
1 de fevereiro de 2026
Resposta da OKA - Harrogate
Dear Gail
Thank you for sharing such a wonderful review. We’re delighted to hear how much you’ve enjoyed choosing pieces from our Harrogate store, and that Samantha provided such a helpful and attentive service throughout your visit.
We hope that you enjoy your lamp and shade and please do visit us again soon!
Warm regards
OKA
Excellent service from the sales staff…
Excellent service from the sales staff at the Harroagte Store. Gave over and above attention and advice enabling us to select the best option for our home.
29 de janeiro de 2026
Resposta da OKA - Harrogate
Dear Peter
Thank you for your lovely review. We’re delighted to hear that your recent visit to our Harrogate store was such a positive experience. It’s wonderful to know the guidance you received helped you feel confident in your choices.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
OKA
Excellent Service
16 de janeiro de 2026
Resposta da OKA - Harrogate
Dear Karen
Thank you for your kind review. We’re delighted to hear that you enjoyed your visit to our Harrogate store and that the team made such a positive impression.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
OKA
Five stars
Saw a light fitting on the Oka website, rang the Harrogate branch to ask a few questions and asked if the fitting could be put to one side to be collected later in the day. The girls packaged the light up and I collected within a couple of hours. Fab customer service. Really lovely, helpful girls in the store
15 de janeiro de 2026
Resposta da OKA - Harrogate
Dear Zara
We're so pleased that you received excellent service during your recent shopping experience at our Harrogate store. It's great to know that the team were friendly and helpful, and that you found the light fitting you wanted.
Thank you for your amazing feedback and support!
Warm regards
OKA
Beautiful style and quality
Beautiful style and quality. Original design. Really good sale.
25 de dezembro de 2025
Resposta da OKA - Harrogate
Dear Customer
Thank you for taking the time to leave your review. We’re really pleased to hear that your visit to our Harrogate store was a positive one, and that you are happy with your new glasses. We hope to welcome you back again soon.
Kind regards,
OKA
Staff were friendly
Staff were friendly, the store was a pleasure to walk around. However, we wanted to buy what we thought were 3 cushions oy to find that we were actually buying 3 cushion covers.The pads were priced separately, although this was not clear. At a cost of £18 pounds each, this added to the cost considerably and I feel that, as all cushions are displyed complete with the pads, the total price should be what is shown on the price tag, therefore giving customers a transparent total cost
9 de janeiro de 2026
Resposta da OKA - Harrogate
Dear Karen,
Thank you for taking the time to share your feedback. While we’re pleased to hear that you found the team welcoming and enjoyed your visit, we’re sorry to learn about the confusion around cushion pricing. We understand how this could be frustrating, and your comments about clarity and transparency are appreciated. We’ll be sure to share this feedback with the Harrogate team and the wider business for review.
Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back again in the future.
Kind regards,
OKA
Hot & Cold. Accolades & Brickbats.
We entered the store to be greeted perfunctorily with no smile by a sales assistant. The store was empty. We had the good fortune to see a gentleman from Newcastle whilst we were browsing. He bent over backwards to help us. We bought 3 lamps & two shades which he helped us with & took a lot of time whilst we deliberated. Thanking him we went to pay for our items. The assistant who took our payments whilst not obviously rude lacked warmth, no smile & was somewhat indifferent. Another assistant …the unsmiling first assistant ….started talking to her & they both discussed something not pertaining to us as we were being served. There was no apology or an “excuse me”. When my friend & I left after paying we said ThankYou & goodbye . Only then was a goodbye response given by the assistant . She did not even look up . As many have found with the Harrogate store it lacks warmth & friendliness. A smile costs nothing. If only the wonderful visiting Newcastle gentleman could stay . He was helpful , warm, & massively patient which is why we purchased. Both my friend & I, as we walked home, spoke & agreed on our experience. The gentleman sales assistant would receive full marks with bells on. Our shopping experience was marred by the two resident sales women. The lamps & shades are brilliant.
16 de janeiro de 2026
Resposta da OKA - Harrogate
Dear Customer,
Thank you for taking the time to share such detailed feedback about your visit. We are pleased to hear that you were happy with the lamps and shades and that one of our team members provided attentive, patient, and helpful service, which we are glad made a positive difference to your purchase.
At the same time, we are sorry to read that other aspects of your in-store experience did not meet the standard you quite rightly expected. We recognise how important warmth, attentiveness, and courtesy are, particularly when a store is quiet and customers are being served, and we regret that this was not consistently demonstrated during your visit.
Your comments have been shared with the relevant management team, as feedback of this nature is taken seriously and is essential in helping us improve the overall customer experience in our stores.
Thank you again for your honest feedback.
Kind regards,
OKA
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