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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

took my money won't pay my winnings if I don't get it soon I'm smashing the fruit machine with a hammer and when you replace it I'm gonna do it again and again

Avaliado com 1 de um total de 5 estrelas

DO NOT USE. Deposited £40 times with no problems on a QR code in a pub, I had won £110 went to withdraw and came up my details weren’t correct even though I had only just deposited using same ca... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Initially, they took a while to respond to emails but became more responsive after persistent emails. I got an amount of money to withdraw no they’ve “encountered a problem due to technical issues”... Ver mais

Avaliado com 1 de um total de 5 estrelas

Withdrew £140 from the machine and I have not received my payment after weeks. I send regular emails to which I get a copy and pasted email in return. They have used the wrong name before and alway gi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Instituição Financeira

Informação fornecida por fontes externas variadas

OKTO is a leading fintech firm specialized in providing innovative digital payment services and applications. Our bespoke 360 cashless payment environment is designed for the mobile world connecting online and retail platforms through smartphone technology, while its offering comprises digital banking, mobile payment, and retail solutions.


Informações de contato

1,6

Muito Ruim

O TrustScore é 1.5 de um total de 5

21 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 70% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

scammers

took my money won't pay my winnings if I don't get it soon I'm smashing the fruit machine with a hammer and when you replace it I'm gonna do it again and again

14 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scammers

3 mounts can’t withdraw money from Okto wallet, support don’t help , always same response, i try many time withdraw money to my iban , or bank card.. always rejected. They say wait 3- 6 days , and after nothing. Poor scam company!!

29 de janeiro de 2026
Avaliação não solicitada
logotipo da ΟΚΤΟ

Resposta da ΟΚΤΟ

Thank you for taking the time to write us a review! Our Customer Support Team has already handled your inquiry. For any further assistance or clarifications, contact us at: support@oktopayments.com

Avaliado com 1 de um total de 5 estrelas

Withdrew £140 from the machine and I…

Withdrew £140 from the machine and I have not received my payment after weeks. I send regular emails to which I get a copy and pasted email in return. They have used the wrong name before and alway give the same answer saying that it has been passed to the relevant department and they are dealing with it. This is clear some kind of ponzi scheme like scam. Avoid at all costs. I can almost guarantee that they will reply to this review saying please email us and we will resolve this issue yet they won’t do anything to help me.

7 de janeiro de 2026
Avaliação não solicitada
logotipo da ΟΚΤΟ

Resposta da ΟΚΤΟ

Thank you for taking the time to write us a review! Our Customer Support Team is already handling your inquiry. For any further assistance or clarifications, contact us at: support@oktopayments.com

Avaliado com 1 de um total de 5 estrelas

Company is an absolute scam

Company is an absolute scam. Lie constantly and always company up with the same lies

14 de janeiro de 2026
Avaliação não solicitada
logotipo da ΟΚΤΟ

Resposta da ΟΚΤΟ

Thank you for taking the time to write us a review! Our Customer Support Team has already handled your inquiry. For any further assistance or clarifications, contact us at: support@oktopayments.com

Avaliado com 1 de um total de 5 estrelas

Won £200 on fruit machine but still…

Won £200 on fruit machine but still waiting funds tp go back to my bank. They don’t have customer service phone number only email and they don’t reply to emails

16 de dezembro de 2025
Avaliação não solicitada
logotipo da ΟΚΤΟ

Resposta da ΟΚΤΟ

Hello,
Thank you for your review. We apologize for the frustration and inconvenience caused. We assure you that this is not indicative of the level of service that we'd like to provide. We'll be more than happy to assist you. Please reach out to our support email: support@oktopayments.com to investigate.

Avaliado com 1 de um total de 5 estrelas

DO NOT USE.

DO NOT USE.

Deposited £40 times with no problems on a QR code in a pub, I had won £110 went to withdraw and came up my details weren’t correct even though I had only just deposited using same card.

After 3 weeks and emails going back and forward I still have no date when it will be paid absolute scam would not use again.

16 de dezembro de 2025
Avaliação não solicitada
logotipo da ΟΚΤΟ

Resposta da ΟΚΤΟ

Hello,
Thank you for your review. We apologize for the frustration and inconvenience caused. We assure you that this is not indicative of the level of service that we'd like to provide. We'll be more than happy to assist you. Please reach out to our support email: support@oktopayments.com to investigate.

Avaliado com 1 de um total de 5 estrelas

Robbers

Robbers, £40 in can’t withdraw absoloute joke

10 de dezembro de 2025
Avaliação não solicitada
logotipo da ΟΚΤΟ

Resposta da ΟΚΤΟ

Hello,
Thank you for your review. We apologize for the frustration and inconvenience caused. We assure you that this is not indicative of the level of service that we'd like to provide. We'll be more than happy to assist you. Please reach out to our support email: support@oktopayments.com to investigate.

Avaliado com 1 de um total de 5 estrelas

MASSIVE SCAM

MASSIVE SCAM! Had £20 that was never deposited and another £20 that I tried to withdraw that I never got back. From other reviews this ‘error’ has been ongoing for years.

6 de dezembro de 2025
Avaliação não solicitada
logotipo da ΟΚΤΟ

Resposta da ΟΚΤΟ

Hello,
Thank you for your review. We apologize for the frustration and inconvenience caused. We assure you that this is not indicative of the level of service that we'd like to provide. We'll be more than happy to assist you. Please reach out to our support email: support@oktopayments.com to investigate.

Avaliado com 1 de um total de 5 estrelas

No customer support. Deposit never arrived.

They claim that their deposits are instant. I deposited 100$ on their OKTO Wallet and I've never received my funds. I am constantly getting ghosted by their support team and I'll issue a chargeback soon enough if they don't fix this in time. Absolutely no reason to deal with them as there are way better platforms than them... Shame.

24 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scam

Scam! They take money and their website/ app is so bad to load. Machine not credited and no way to contact them. Scam! Avoid using scan to pay if it says OK

25 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scam scam scam

Scam scam scam, they take your money, don't upload it and take absolutely forever to send it back, even if they do that is, give you a time frame and it doesn't happen within that time

24 de março de 2025
Avaliação não solicitada
logotipo da ΟΚΤΟ

Resposta da ΟΚΤΟ

Hi Scott,

If you’re experiencing any issues, please reach out to us at support@oktopayments.com, and we’ll be happy to assist you.

Best regards,
The OKTO Team

Avaliado com 1 de um total de 5 estrelas

Φανταστείτε ότι είστε με τους φίλους…

Φανταστείτε ότι είστε με τους φίλους σας. Περνώντας υπέροχα. Κλαίνε γιατί έχουν απομακρυνθεί. Αποφασίζεις να παίξεις στους κουλοχέρηδες, σε κάνουν να νιώθεις καλά. Σε κάνουν να νιώθεις νικητής. Σε κάνουν να νιώθεις ότι έχεις καταφέρει κάτι στη ζωή, σε κάνουν να ξεχνάς όλα σου τα δεινά. Μετά... σου τα ξεσκίζουν όλα αρνούμενοι να πληρώσουν, θυμάσαι ότι ο καλύτερος φίλος σου στη δουλειά σε αφήνει για γυναίκα. Η νύχτα σου έχει καταστραφεί. Το μόνο που έχετε είναι αποδείξεις από τη βραδινή έξοδο για να τις θυμάστε καθώς η θεραπεία είναι πολύ ακριβή. Αλλά η λήψη αυτής της αμοιβής θα είχε αφαιρέσει ένα μικρό μέρος αυτού του πόνου. Τι σκληρή παρέα είστε.

30 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT USE

DO NOT USE
I deposited money via a fruit machine QR code in the pub. It was difficult enough to set up the account but withdrawals are an absolute nightmare they keep saying that the details I used to set up the account now can't be verified to withdraw and asking for obscure information like my tax ID. This site isn't safe and should be closed down immediately

19 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Can't withdraw money

Can't withdraw money. Always been fine when I tried to withdraw 20-50 pounds, now I try to withdraw over 100 and they say there is a problem and apparently been investigating for two weeks without any solution. Terrible.

17 de outubro de 2024
Avaliação não solicitada
logotipo da ΟΚΤΟ

Resposta da ΟΚΤΟ

Thank you for taking the time to write us a review! Our Customer Support Team is already handling your inquiry, for any further assistance or clarifications, contact us at: support@oktopayments.com

Avaliado com 1 de um total de 5 estrelas

Used a qr code £20 on scammers

Used a qr code tried to put £20 on a gambling machine fraud phoned said they tried getting £100 × 10 gift cards in 4min and was repeating on every possible site. And card was cloned. Avoid at all cost! Notified the pub who phoned the company. It is a different company not from the machine hire. And after reading other reviews this is shocking.

13 de setembro de 2024
Avaliação não solicitada
logotipo da ΟΚΤΟ

Resposta da ΟΚΤΟ

Hello Joel, thank you for your review. Kindly reach out to us at support@oktopayments.com, so we can address your case accordingly.

Avaliado com 2 de um total de 5 estrelas

Nonsense

Initially, they took a while to respond to emails but became more responsive after persistent emails. I got an amount of money to withdraw no they’ve “encountered a problem due to technical issues”
Lord knows the number of years this would take.
I live in the UK and it’s horrible they don’t have a customer service number to call.

22 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Worst ever

Worst ever, I can't withdraw I got upgraded to standard to withdraw my money next time I look I am at basic again no money after 4 days in my bank now they say there was a problem . I have used drivers license and passport with them saying can't verify. I recommend no one using this

16 de novembro de 2023
Avaliação não solicitada

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