Old London Avaliações 

129
•
O TrustScore é 1 de um total de 5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Where do I start apart from DO NOT BUY from this site. I should have read the previous reviews before purchasing! Ordered a men's top. Tried to cancel the order as it hadn't arrived after 3 weeks. Adv... Ver mais

Avaliado com 1 de um total de 5 estrelas

Do not buy from this company. 1st Callaway top arrived, incorrect colour and worst quality material ever. Paid for shipping to obtain correct item but this arrived correct colour but very poor garm... Ver mais

Avaliado com 1 de um total de 5 estrelas

Terrible !! Ordered 2 half zip call away jumpers , received 3 weeks later , from abroad , 100 %polyester obviously fake jumpers , X-Large more like medium . Offered 25%refund or post items back at... Ver mais

Avaliado com 1 de um total de 5 estrelas

Wish I had read the reviews before purchasing. Do not touch this company. Fake goods, shocking quality and arrived in terrible condition. Emailed company who responded straight away saying they would... Ver mais

Detalhes da empresa

Escrito pela empresa

Old London is a fashion brand inspired by modern London style. We create everyday pieces that blend comfort, confidence, and design—backed by global shipping, easy returns, and responsive support.


Informações de contato

1,2

Muito Ruim

O TrustScore é 1 de um total de 5

129 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 17% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,2

Todas as avaliações

(129)

66 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

scam website

scam website. advertising real products but they are 100% fake. ordered a callaway 1/4 zip, claiming to be london based but was shipped from china. the quality is appalling and can tell from a mile off it is not a genuine product. they refuse to give you a refund unless you pay for shipping back to china. Website needs to be taken down !

16 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Appalling

Appalling - ordered a XL Callaway sweater.
It arrived three weeks later shipped from India.
Sizing was more medium than XL. All sizing labels cut out.
Offered me a full refund if I posted (at my expense) back to India.
Alternative a 20% partial refund and I get to keep a useless garment.

16 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

False advertising

Product described as 'Callaway Heritage Cotton half zip jumper' @ £28. It is not a Callaway product, it is not Heritage, it is not cotton (100% polyester), it is not even a jumper as per advertised photo and it is certainly not worth £28. Basically it's a cheap fleece with a Callaway logo. More fool me. Definitely don't purchase from this company.

16 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

FAKE Goods

I also made the mistake of buying from this website. i purchase two "Callaway" jumpers. To call these fake is unfair to people who try to make fake gear! these jumpers are nothing like an original callaway item.They are very cheap material ( material unknown as all labels are missing ). I have raised a claim with pay pal and i am in the process of contacting trading standards.
DO NOT USE THIS COMPANY!!!

26 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid this company at all costs

I like others who have reported this company ordered a pair of Calloway Heritage half zip cotton jumpers, only to receive a a pair of poor quality fleeces with labels remove and no washing intructions. Their website shows a false Trustpilot rating of 4.8 and also a Covent Garden address that doesn't exist. The company behind it, Techfry was set up less than a year ago, although it claims 22 years of experience, the owner is only 24!

10 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

It took a long time waiting for…

It took a long time waiting for delivery, I eventually received my order and the arms are too short.
I requested details of a return and they sent me an offer of new larger tops at a cost of £24 (£12 each garment).
I have refused the offer and requested a full refund.
If I don’t get my refund I will be issuing proceedings to recover my money and any costs incurred will be added.
Contrary to you comment I haven’t heard from your company after I rejected your offer and requested an address to return the tops.

6 de outubro de 2025
Avaliação não solicitada
logotipo da Old London

Resposta da Old London

Hi Malcolm,
We’re really sorry to hear about your experience and the delay with your order. That’s definitely not the level of service we aim to provide. Our support team has already noted your concern regarding the sizing and refund request — please rest assured, we’ll make sure this is resolved quickly and fairly.
Kindly check your email as our team has reached out directly to assist you further. Thank you for your patience, and we truly appreciate you bringing this to our attention.

Warm regards,
Team Old London

Avaliado com 2 de um total de 5 estrelas

Ordered a Callaway Windbreaker which…

Ordered a Callaway Windbreaker which said delivery 3-5 days. It arrived nearly a month later and is clearly fake. Labels have been ripped off and the Callaway logo has clearly been stitched on. Avoid at all costs and ignore the fake 5* reviews

6 de outubro de 2025
Avaliação não solicitada
logotipo da Old London

Resposta da Old London

Hi Billy,
We’re really sorry to hear about your experience — this definitely doesn’t sound right and isn’t up to Old London’s standards. Could you please email us at support@old-london.com
with 5 clear pictures of the item (front, back, logo, label, and packaging)? Our quality control team will review this immediately and resolve the issue for you.

We take all feedback seriously and assure you that every concern is handled personally by our team. Thank you for bringing this to our attention — we’ll make sure it’s sorted quickly.

Warm regards,
Team Old London

Avaliado com 2 de um total de 5 estrelas

Bought a 2 pcs linen suit

Bought a 2 pcs linen suit, ends not a all what you see or discribed in the site, contacted them for return?
Advised to return it for refund, ( refund for the suit and postage fee) returned address was either china or India, I was advised to India as it’s cheaper and faster
Paid £25.80 for postage return.
Old London shop refunded the cost of item, but postage fees for return as they promised nothing ???
Contacted them several times, email the return postage receipt but no reply at all
Very poor product quality and cowboy customer service

17 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dont trust there advertised delivery…

Dont trust there advertised delivery time. Not received my items yet I think they are coming from China so not even sure they will be genuine Callaway products.
Probably get impounded by UK customs if fake.
It was a Facebook add so be careful. By

26 de setembro de 2025
Avaliação não solicitada
logotipo da Old London

Resposta da Old London

Hi Phil
We’re sorry to hear about the delay and understand your concern. Please email us your Order ID at support@old-london.com
, and our team will check the exact status for you right away.

We can confirm that all Old London products are shipped and quality-checked through our verified suppliers — nothing is sourced from unverified channels. Once we receive your details, we’ll get back to you as soon as possible.

Warm regards,
Team Old London

Avaliado com 1 de um total de 5 estrelas

I bought two Calloway jumpers which…

I bought two Calloway jumpers which arrived 3 weeks after they were ordered.
Labels were cut out (strange) and arms were too short. Pretty convinced they are fake due to the above and general feel quality. I’ve seen similar comments from another person.
Do not recommend this company.
I will be pursuing a refund and will share feedback on how this concludes.

3 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Calloway Golf Jumpers

Bought two Calloway Golf jumpers after seeing them on Facebook and they looked ideal for my golf. Delivery was 5 to 7 days. Three weeks later I received a package from China containing two fleeces with Calloway embroidered logo. There were no labels whatsoever telling you size, washing instructions and to make matters worse they are different sizes. Buyer beware and avoid at all cost. I will only use for gardening as quality is so poor.

1 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered sandals costing £32 which…

I ordered sandals costing £32 which took forever to come and when received
were 2 sizes too big and not leather. I completed a contact form on their site and also emails to both their addresses in the last fortnight with no response even advising them I putting the case inthe hands of my bank.
I would advise people avoid doing business with them as they're ripoff merchants
Update
18/9 Received a response from Isabella from Old London requesting order number and would look into our complaint…. Another email sent to both email addresses with information required as before as agsin no response from them

18 de setembro de 2025
Avaliação não solicitada
logotipo da Old London

Resposta da Old London

Dear Brian,

Thank you for reaching out and sharing your feedback. We’re truly sorry to hear about your experience and would like to look into this for you immediately.

Could you please share your Order ID so that we can track your purchase and assist you further? We’ve checked our records and haven’t received any previous response from our team to your emails, so once we have your details, we’ll make sure this is prioritized.

We value your trust and want to resolve this issue as quickly as possible.

Looking forward to your reply.

Best regards,
Isabella

Avaliado com 1 de um total de 5 estrelas

Poor quality leather trainers…

Ordered 2 pairs of leather trainers type shoes in black and brown, which took ages to arrive. I've worn for work(office based) for one week and the eyelets for the laces are coming off already.
I've emailed them direct to return the worn black pair and unworn brown.
Hopefully I'll get a response today.
Poor quality.

21 de agosto de 2025
Avaliação não solicitada
logotipo da Old London

Resposta da Old London

Hi Rob,
We’re really sorry to hear about your experience with the trainers — this is definitely not the level of quality we aim to deliver. Please email us at support@old-london.com
with your order ID and a few clear photos of the items, and our team will review your case immediately to arrange a suitable resolution.

Thank you for bringing this to our attention — we’ll make sure it’s sorted quickly for you.

Warm regards,
Team Old London

Avaliado com 1 de um total de 5 estrelas

leather shoes were in fact plastic

old london should not be trusted, the shoes that were advertised as leather turned ot to be plastic, I complained and was told to return them at my expense to china or keep them for a £7 discount. This lot are an absolute bunch of shysters and should not be dealt with.

26 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Do not use this company

Do not use this company, they pass on low quality clothing that is half the price on Amazon. Branded goods are fake and without labels. Total con artists. Also lie on the website on their Trustpilot rating. Let's hope trading standards takes them down!

29 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Still an ongoing dispute

Still an ongoing dispute, after I was told I would receive a full refund if I closed the PayPal dispute they now tell me I have to pay to return the substandard items to China. I have now reported them to facebook and the UK trading standards, they deceive and misrepresent and seem to don't with impunity. DO NOT USE THIS COMPANY, YOU WILL GET RIPPED OFF.

22 de agosto de 2025
Avaliação não solicitada
logotipo da Old London

Resposta da Old London

Hi there,

We’re sorry to hear that your experience has led to ongoing frustration — that’s never our intention, and we understand how disappointing it can be when expectations aren’t met.

Our goal is always to resolve issues fairly and transparently. If you feel there was any miscommunication around the refund process, please email us directly at support@old-london.com
with your order and PayPal case details. We’re happy to review the situation again and see how we can assist.

Thank you for your feedback — we take it seriously and are always working to improve.

Kind regards,
Team Old London

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