Oliver Peoples Avaliações 

They are beautiful and they are expensive, but no one stands behind the product. Oliver Peoples uses Luxoticca as their warranty agent and tout the luxury brand called Oliver peoples; however, nothing could be further from the truth. Luxottica makes it a daunting task to fill our their online forms. I have tried 4 times to process a claim, even telling the agent I just got off the phone with that I would pay to ship and for any repairs due to the $550 price tag I paid. I explained to the person assisting on the phone that I have submitted the claim online multiple times and the screen goes blank. She explained to me, ' you have to work faster filling out the form'...are you kidding me. This is an absolute stall technique to manage their returns and repairs.
These are beautiful sunglasses and I did receive a lot of compliments; however, I am done with the futile exercise of trying to get repairs.
I own a service business that services luxury clients. If I conducted business in the poor manner in which luxottica and Oliver Peoples conducts business, I would have no business left.
Very disappointed

Astonishingly poor customer service from a supposedly premium brand.

I ordered four pairs of Oliver Peoples glasses because I wanted to see which suited me best before deciding. Before I had properly dealt with the order, we went away on a two-week summer holiday. I subsequently ordered yet another pair from Oliver Peoples, which I liked and am keeping — so there can be absolutely no suggestion that I was simply trying to return everything and walk away.

When I returned from holiday, I discovered I had missed their 14-day returns window. That deadline certainly hadn't been made sufficiently clear to me when ordering.

I accept that I was technically outside their policy and therefore understood that they might refuse a refund. What I find completely indefensible is that Oliver Peoples also refused to let me exchange brand-new, unworn glasses for other Oliver Peoples glasses.

Think about that for a moment. I wasn't asking for my money back. I had already bought another pair from them which I was keeping. I simply wanted to exchange unwanted frames and continue spending the money with Oliver Peoples. Their answer was still NO.

That, to me, says everything about this company's attitude towards its customers.

Oliver Peoples positions itself as a luxury brand and charges accordingly. Yet when presented with an entirely reasonable customer situation, there was no discretion, no common sense and seemingly no interest whatsoever in retaining a customer who had just purchased multiple pairs of their glasses.

Luxury pricing with bargain-basement customer service.

Perhaps most disappointing of all, having now read through other reviews, my experience doesn't appear particularly unusual. I only wish I had read them before spending my money.

So my advice to anyone considering buying Oliver Peoples online is very simple: be extremely careful. Don't assume that paying premium prices means you'll receive premium treatment if anything falls outside their rigid process.

They've lost me as a customer over an exchange that would have cost them virtually nothing and retained my business.

An extraordinary way for a so-called luxury brand to treat a customer. I won't buy from Oliver Peoples again and certainly couldn't recommend them.

The arm for nose pad just broke off, three months out of warranty. So difficult to communicate with them and get them to understand that I want it repaired even if I have to pay for the repair. The lenses cost more than the frame! Never experienced such flimsy frames, never again. Such awful customer service.

Ich kann vor Auswahlbestellungen bei Oliver Peoples nur eindringlich warnen. Ich war eigentlich ein treuer Kunde (bereits 4 Brillen gekauft) und habe nun eine größere Auswahlbestellung getätigt, um in Ruhe neue Modelle anzuprobieren.

Ich habe mich entschieden, 3 Brillen im Wert von fast 1.300 € zu behalten. Den Rest habe ich ungetragen, originalverpackt und lückenlos dokumentiert an das Logistikzentrum nach Mailand retourniert (Trackingnachweis liegt vor).

Was dann passierte, ist für eine angebliche "Premium"-Marke unfassbar: Der Support verweigerte unter pauschalem Verweis auf angebliche "Unstimmigkeiten" die Retourenbearbeitung. Es wurden weder Beweise geliefert noch Details genannt.

Das Resultat: Oliver Peoples hat nun sowohl meine retournierte Ware als auch meine bereits geleistete Vorauszahlung in Höhe von fast 1.900 €. Die Ware wird nicht an mich zurückgeschickt, das Geld wird nicht erstattet. Stattdessen lässt man die Rechnungen bei Klarna einfach weiterlaufen, sodass nun ungerechtfertigt ein Inkassounternehmen eingeschaltet wurde.

Alle Versuche, das Problem mit dem Management oder dem Support zu klären, werden konsequent ignoriert. Ich muss nun einen Anwalt einschalten und das Geld über einen Kreditkarten-Chargeback zurückholen lassen.

Fazit: Wer hier kauft, sollte hoffen, niemals den Kundenservice zu benötigen oder eine Retoure anmelden zu müssen. Absolut inakzeptables Geschäftsgebaren!

I purchased a pair of Oliver People's glasses. Within a few months, the glass layers started delaminating. I immediately put in a claim to them. They force you to run their claims through Luxottica Retail. Luxottica responded some time later that it's not a warranty issue, and asked for payment. I responded saying this was unacceptable since it's clearly a warranty issue. They did not respond after multiple follow-ups.

As such, I figured I'd call Oliver People's directly since I thought they'd be able to help. They responded by saying I had to submit a form to Luxottica online. I mentioned I did this but did not get any response after multiple attempts. They said I had to contact them online. I told them that's the issue: they're not responsive and aren't helping. The Oliver Peoples representative told me that I needed to go to Luxottica and that they had no phone. I asked for a manager to see if they might be able to help. At which point he hung up on me.

Normally I wouldn't go through so much bother, but I did like these glasses, and I wanted to like this brand. But after experiencing what has to be one of the worst customer service experiences I've had, I'd caution everyone to stay away from this brand entirely. I do truly hope this reaches their management and they change their ways...

The worst customer service ever. I have a pair of OP clip on sunglasses to go with my OP13 glasses. The sunglasses broke. Contacted customer to enquire about a replacement or a repair as I have had them only a year. Advised to go to another website affiliated to Oliver Peoples. What a terrible experience. After several attempts including sending photos I have given up. It was either staffed with cretins or AI. I shall never buy OP products again and would urge anyone to do the same. If I could give zero points for customer service I would even one star is too much.

I bought a pair of oliver peoples sunglasses and they have fogged up and are cloudy. For a week I have been cleaning them to no avail so today I went to the store where I purchased them and much to my surprise the three clerks in unison declared this as a common issue. Well, I have been wearing glasses for many years and there have been many hot days and my glasses never clouded up. It must be pretty cheap plastic in the $1,000 glasses. So, I will never purchase another pair and left the store realizing I met the rudest people working at the Mall at Short Hills in NJ.

Worst pair of prescription eye glasses i ever bought (25+ years). The designs look sooo good but then i bought it. Paid with the glasses approximately $900 USD. Yes 900 US DOLLARS!! frame kept getting super loose and no matter what i do, i can fix it. Tightened the nails and asked them but no reasonable answer. The glasses are the biggest scam ever. Bought was was, according to them, the highest quality glasses that provide complete protection from dust, smudging, oil, scratches, etc... So i paid for the holy grail of glasses, right? The worst glasses i ever got and i bought some for 50-80 USD. Its a dust and smudge magnet and i cant see without cleaning them. Even the smallest hint of dust and my eyesight get blocked and it gets uncomfortable quickly. I keep cleaning them every 2 hours and they get dirty quickly without me even touching them.

Stay away at all costs !!!! Biggest scam in eye glasses

I will never buy another pair of Oliver peoples, returned order a month ago and no refund, nobody will advise what is going on, £710 such a lot of money to lose. Avoid at all costs

Betrügerischer Laden. Ich habe eine Brille zum Anprobieren bestellt. Angeblich wurde die Brille nie zurückgesendet, obwohl ich die Retoure offiziell beantragt habe. 315€ hinterschlangen. PayPal hilft auch nicht weiter.... danke für Nichts.

Bad quality. Can’t reach customer service or support. Can’t make a return.

I’m living in Japan and bought a Oliver Peoples frame for almost $ 300. Now one year later the black paint is coming off the metal. This is the first time ever that this is happening to one of my frames and I have had many!

Very poor service, they lose items and don’t even answer, in customer service they are so unprofessionals, honestly, I don’t know where did they find such people, while client is paying for “luxury” service!!!

Terrible service. I paid a premium price and received a completely substandard customer experience.

Customer service was slow, dismissive, and unable to provide even basic information about my order. I was passed around without getting a proper answer, and instead of helping, they made the situation more stressful.

For the amount of money charged, this level of service is unacceptable. Very poor communication, no real support, and a deeply frustrating experience overall.

I would not use this company again.

Purchased a pair of Lumen sunglasses. Have had prescription lenses put in, In January 2026-- at the end of February 2026 I noticed that the lip of the glasses is separating from the frame. It is deemed " misuse", not manufacturing, therefore not their problem.

Oliver Peoples is a low integrity company. Despite their 45 day "hassle free" return policy, I am not able to return the items. The return portal would not allow me to return the items even though I did so within the return window. Instead it told me to contact customer service. Customer service is not responsive. The person on chat said they'd send a return label but never did. They seem to think I'll go away, but I'm going to reverse the charge with my credit card company. Look elsewhere!

I am having a very similar issue to what these recent reviews are indicating.

I spend $900 on a pair of prescription glasses. Placed December 31st 2025, estimated delivery January 6th. It is now February 2nd and there has not been a single update on my order, which still shows as 'entered', not even in the 'preparing' stage.

I have contacted the support chat 3 times, each time I'm told someone will be reaching out but they haven't. I'm told I will see an email when it ships thinking that fixes the problem, like I didn't already know that.

Today I have tried, no exaggeration, 10 times to start a chat and I have yet to be connected with an agent.

At this point I'm out nearly a thousand dollars and on-top of that I can barely see the words I'm typing without my glasses! STAY FAR AWAY, this company seems to have gone down hill after it was acquired by a mega corporation.

Qualität der Verarbeitung sehr Mangelhaft. Keinerlei Rückmeldung auf meine Mangelmeldung betreffend undichter transparenter Nasenflügel an Roger Federer Brillengestell. Dadurch Oxidation an Kupfer teilen in Nasenflügel es entsteht Grünspan. 3. ersetzte Brille auch schon wieder Grünspan.

Somit kann ich von Oliver Peoples Brillen in Sache Materialqualität und noch schlimmerer 0 Kommunikation nur abraten. Roger Federer Standard entspricht dies definitiv nicht und es ist beschämend.

My experience reflects the other reviews here. Need to return sunglasses I ordered by mistake instead of just the frames. Customer support said they can not change nor cancel order although it was just placed and not processed yet saying 'their system does not allow to change/cancel order' and that I would need to wait and receive them and then return for refund. So I created a 2nd order with what I really needed, just the frames. When sunglasses arrived I went to web site and started the return process but the printing of the return shipping label failed to print. Called customer service said 'their website must be broken, I will have one manually created and sent it to your email, it will take 24-48 hours. I did not receive it and called again and got the same 'wait another 24-48 hours'. I have so far called 4 times on this issue and last time now I am told 'we have not been able to create shipping because UPS site does not work...

Really? for the last month they say thy have not been able to create a shipping label because of UPS site problems? Well, then how are they able to print shipping labels for their orders? There is no way UPS site has been broken for a month and I also find reviews going back almost 3 years with a similar runaround story.

Oliver Peoples is owned by Luxoticca which sells several other brands.. Ray-Ban, Oakley, Persol,Oliver Peoples, Vogue Eyewear, Alain Mikli, Costa, Arnette, Native Eyewear, Bolon
Licensed Brands (Manufactured for) Giorgio Armani, Burberry, Chanel, Coach, Dolce&Gabbana, Ferrari, Jimmy Choo, Michael Kors, Moncler, Prada, Ralph Lauren, Swarovski, Tiffany & Co., Tory Burch, Versace

If you do review search for any of the above for eyewear, you will find similar stories.

We are not stupid. The UPS works and can print your return shipping labels. How about this for a reason... Luxoticca has a strategy of giving their customers the runaround in the hope they will give up and they, Luxoticca, will avoid issuing refunds. They would not be the first mega-company that has cornered a market to employee this scam.

If there is law firm out there, does this sound like class action potential?

Ordered very expensive sunglasses a month ago—still no sunglasses. Customer service reps in Manila tell me I’ll receive the package “today.” They’ve been telling me that each time I call. Liars, thieves, flakes, and the CEO clearly doesn’t care about the company. DO NOT BUY FROM THIS COMPANY