Persol Avaliações 

Ho speso 300 euro per un paio di occhiali che si sono rotti dopo un mese. Si è staccata la clip di una delle due stanghette, la porto in ottica e mi dicono che è un pezzo particolare che per essere riparato può essere portato solo alla Persol. Nel mentre si è staccata anche l’altra. Sto cercando di avere almeno la riparazione in garanzia, ma sto facendo molta fatica a contattare il servizio clienti. Mai più acquisterò nulla di questo marchio, mai

Placed an order on a Saturday. Printed order confirm and determined frame color was not the one I wanted. Went back into the site to cancel and reenter order and was not offered the ability to cancel even though Persol advertises that cancellations are allowed for one hour after order entry. Note customer service is closed on Saturday and Sunday. Called 8:30 AM and was told they were aware of website problems, but, could not cancel after the 1 hour period. I pointed out there was no one hour grace period offered on website. I pointed out, they were closed Saturday and Sunday and couldn’t possible not possibly have taken any action with respect to the order. Asked, them to switch frame to color as the prescription had not been made. Additionally order states delivery estimate of up to 9 days and correspondence attempts to change delivery estimate to up to 20 days.
Bottom line is wait for glasses I don’t want to arrive and then return.
Abysmal service and outright inflexible and backward customer service. To my knowledge Persol is a subsidiary of Luxotica giant company. I would avoid doing business with Persol for sure and probably any of Luxotica’s subsidiaries, divisions or licensees.

They have literally stolen my money. My sunglasses were never delivered and were returned to Persol. They are refusing to refund me. Avoid buying anything from them. We as consumers should not have to put up with theze organsiations stealing our money!!

I placed my order on 30 July 2026 15:21pm.
I sent them my prescription on 30 July 2026 15:55pm.
They asked me for my pupillary distance on 31 July 2026 12:01pm.
I provided my pupillary distance on 31 July 2026 12:25pm.
They asked me if my glasses are for distance or reading on 02 August 2026 14:17pm.
I explained they are for reading on 02 August 2026 14:24pm.
I inquired with them to see if they have everything they need from me on 03 August 10:1am.
They responded 04 August 2026 11:49am saying they will look into it.
I inquired again on 06 August 11:00am via their website messaging system to see what is the status of my order.
They responded on 10 August 2026 09:54am saying the prescription must first go through their validation process, which typically takes 8–10 business days.
I wrote to them again on 14 August 13:34pm to ask for an update.
No response and it is now 18 August 22:05pm.
Mo order status has not changes and has been stuck on "To be processed".
This is not unacceptable, it is disgusting.

Absolutely terrible. I ordered my prescription glasses, the supposedly were delivered to me but never did. A month passed with them not sending a replacement pair. Customer service routinely ignored my emails. I’m now wondering if the glasses were ever even sent. A truly terrible experience - I won’t buy from them ever again. I’m now in the process of trying to get a refund.

I recently bought a pair of Persol sunglasses and, due to my own clumsiness, scratched one of the lenses after dropping them.

I contacted Persol to ask about replacement lenses. I was initially told replacement lenses were available for £35 for the pair, which seemed reasonable. However, when the ordering link arrived, the price was £71.

I phoned back to check whether I had selected the wrong product or misheard the price. I was told £71 was correct, but that Persol would send me a 30% promo code as a goodwill gesture. I then tried to place the order, only to find there was nowhere to enter the code. After a third phone call, I was told the promo code could not be used for spare parts.

This was extremely frustrating. The original damage was my fault, but the poor communication and unusable discount code were Persol’s responsibility. I emailed a complaint asking them to honour the discount or provide an equivalent adjustment, but received no reply.

For a premium brand, this was very disappointing customer service. I like the sunglasses, but this experience has definitely made me think twice about buying from Persol again.

The brand is prestigious,
Not all the products fits the standard.
Expensive though

Ordered glasses Sunday July 5th . Uploaded an older prescription as I believed it was necessary to proceed on order . Called company Monday July 6th to let them know prescription was outdated and I had an appt to get a new eye exam Tuesday July 7 and to note account and wait for new prescription.
While at exam I received an email from Persol
Stating glasses were sent to lab . Immediately called Persol after exam to give them new prescription- they refused to take it and said there were no notes on account . Terrible service and policies - so not do business with this company .

J'ai commandé une paire de lunettes de soleil pour l'anniversaire de ma fille.
Sur le site de commande il faut remplir l'adresse de livraison comme d 'habitude sur tous les sites. Sauf que quand la livraison se fait dans un point relais c'est très bien spécifié.
Et bien chez Persol qui travaille avec UPS il n'y a aucune explication.
Du coup ma cde est arrivée dans un point relais a 10km de chez mafille.
Le temps qu'elle aille les chercher le colis était reparti chez persol.
Après reclamation j'ai été remboursé et pour compenser cette anomalie on m'a proposé une remise exceptionnelle de 30%.
Sauf que je n'ai jamais pu appliquer cette remise malgré plusieurs tentatives et les explications certainement faites par un repondeur IA qui me prenait pour un débile.
J'arrive a avoir une personne au téléphone qvec un accent a couper à la machette de brousse...
Mais fort dévoué et qui s'est mis en quatre pour me trouver d où venait le problème.
En me mettant en mode privé (sur mon portable) j'ai pu enfin valider ma remise Sauf que quand j'ai payé c'est le tarif complet dont j'ai été débité donc pas de remise.
Finalement ma cde est partie mais encore une fois Ups a déposé le colis dans un point relais.
Lunettes de luxe a prix de luxe mais SERVICE MINABLE. Alors qu'il y a cinq ans j'avais fait une cde chez eux et tout c'était passé a merveille.
Je cde régulièrement des articles sur un site chinois? Je n'ai jamais eu un seul problème.
Évitez d'acheter chez persol ou allez directement chez un opticien.

I bought a pair of sunglasses online from Persol on the 20th of May 2026.
The company wrote to me via email to say there was a technical problem and that the delivery date of five days quoted would be longer.
I received an email to suggest that the goods were delivered by UPS on the 29th of May 2026 at 7:30 p.m.
I was home at that time and I knew very well that nothing had been delivered or dropped off with neighbours. I contacted the company to advise them that I hadn't received anything.
After various emails including the copy of my driver's licence and passport as proof of ID they decided they wanted to close the case.
To date I've paid 119 pounds something not received
Their customer service team were very inadequate and difficult to deal with.
It is a shame that a company with a good product treats their customers with such distain.
I recommend you buy elsewhere but not through the Persol website.

My eyeglass broke after a few months. A small nail was not security fixed. I tried to contact the company thru their website but my message went to the UK branch and they politely advised I contact the US branch. The US branch never replied to my messages.

Un desastre.
Primero que no reconociía la contraseña. Raro. pero puede ser. Le pides que te envíe el correo para recuperarla y nada. Varios intentos. Nada. Reclamo a soporte y después de 5 correos por fin me pasan el link. Una vez dentro, solicito devolución, me dice que han creado con éxito (?)la devolución. Pero no mandan nada. Tres reclamaciones al soporte y por fin recibo la etiqueta. Continuarán mis problemas con el reembolso?

This is one of the most dysfunctional websites I've ever seen. Their sunglasses are good, but they seem to be actively trying to destroy that through a website that doesn't work and customer service that doesn't exist. The chat bot doesn't function. The link to add a prescription doesn't work. The call leads you back to the chat that doesn't work. It's one of the worst executions I've ever seen.

Scam.

Purchased sunglasses 6 weeks ago. Was given a tracking number which didn’t work. Haven’t received the item. They made no effort to track the item, refund or send another item.

Was informed it was delivered more than 7 miles alway. Over a week late and signed my someone else without ID.

Please do not purchase online. It is a scam. Reference ID: CAS-6363458-S0M3V6. Order: 4284876477485

Refund my money or send me what I paid for. Filthy. Unscrupulous.

Persol’s customer service is shockingly poor for a premium brand. The outsourced call center appears to operate with little visibility into actual orders or lab processes, and representatives frequently provide contradictory information. The right hand clearly does not know what the left is doing.

There seems to be little or no continuity between contacts. If you call back, the next representative often has no record of the prior conversation or tells you something completely different. Email responses are extremely slow, and the information provided is often vague, canned, or simply incorrect.

For a company selling luxury eyewear at premium prices, the customer support experience is remarkably disorganized and frustrating.

On saturday 25th ordered from the main page Persol eye glasses frame , on Monday morning the 27th contacted Persol to don’t do engraving , they told me they pass the message and we get back to you ! I also sent an email on Sunday to don’t do engraving I changed my mind , Apparently no one at this company reads emails and doesn't even reply to emails. Called them this morning and also afternoon to check what is going on with my request… It's so hard for them to call or email the people who do it and tell them that this customer changed his mind and doesn't want anymore engraving.
Costumers service absolutely 0 worth not helpful at all ! absolutely no humanity, total nothing, Their excuses are unbelievable!
I will send the package back definitely.

Pathetic service from a so called luxury premium brand. Accidentally added a engravment in the frame , and within couple of minutes I texted them to remove it . But this pathetic people send me the engraved one and now they saying they can’t accept the return

If I could rate Persol.com a big fat "ZERO", I would. Persol has one of the worst if not the worst policy as well as customer service I have experienced in my 50 years. I bought my first Persol sunglasses for the first time over the holidays along with 3 other pairs as gifts to my friends and I will NEVER buy from or support this brand again. The pair of sunglasses I bought for myself didn't fit me well due to the design and size so I contacted Persol.com customer service. I was told I could go to a physical Persol store and exchange there. I went to the store and was told the Persol.com is a seprate entity and that I would have to buy from the store to return or exchange there. I then contacted Persol again and let me be clear, the both times the customer service representatives are not from Persol. They are a 3rd party company that handled customer service. Both times my representatives have no answers and could not answer any of my questions regarding my glasses. When asked about exchange, they read from the policy page on the website. When asked about store credit, they have no answers. They kept on insisting me to return and have the money returned back to the orginal payment method after I told them I no longer have that credit card since it was compromised during the holidays so I closed the account. I asked them to give me store credit instead so I can repurchase another pair of sunglasses. They had no answer and kept on telling me to return and have the money will go back to the original payment form. I was so frustrated, not at the representatives who seemed like they just learn the protocols from the Persol website and just keep stating whatever is on it like robots. Even the managers, they're exactly the same. Long story short, I have emailed numerous times, and have called in more than 5 times. My last call I made to Persol to follow up on the request of getting store credit, the rep put me on hold for 15 minutes while looking for her supervisor to help her look for the request in the system. She then came back and told me that she found the request that I made but there's no updates to it so she would put a note and follow up on it. I then asked her for the request confirmation number so when I call in next time it will be easier to find it. She then put me on hold again for 30 minutes and came back, told me something is wrong with the system and she couldn't find the request anymore. WTF? This proved to me these 3rd party services are just there to say whatever and not really providing any customer services that we need and pay for when we purchase from brand like this. Until today, my issue isn't resolved as I have wasted $500 on the pair of sunglasses that frustrated me whenever I look at them. I will not wear them and advertise for Persol. I will probably crush them and throw them in the trash. My first Persol purchase will be my last and I will never support a company doing business as such. It is shameful as I think about how many people out there paying luxury pricing for a brand's name as myself expecting to get quality products and services. Well, with Persol you get more gray hair and unnecessary drama in your life. Stay away!

Without a date THE worst customer service experience I've ever had. Unbelievable for any brand, even more so for a 'luxury' brand.