Olivia Burton Avaliações 478

I had an issue with a bracelet bought by my husband for my birthday this March. Unfortunately, it broke, so I contacted the customer service team to see if they could help.

They responded swiftly within 24 hours and were polite, understanding, and genuinely lovely throughout. They resolved the situation to my complete satisfaction.

As someone who has worked at a senior level in customer service for 30 years, I can honestly say this is exactly what customer service should look like. Thank you, Olivia Burton CS Team, for turning what could have been a disappointing experience into an excellent one.

Many thanks,
Charlie x

If I could put Olivia Burton 0 rating I would!
Have lost two of their bracelets due to faulty clasps and customer service did not want to know!

Now my necklace that I was trying to take off just snapped. It's expensive tat for cheap crap!

NEVER AGAIN!!

I wish I would have read everyones reviews before ordering. The quality and fit are poor and its impossible to return without incurring high cost. They desperately try to get you to order something else for free, but you pay the shipping. Its ridiculous. They are not in London. you have to send pictures of the item and send in original package. Lesson learn.

Nice design, but poor quality.

After 2 months the watch already looks worn and cheap. Also seems like only positive reviews are shown on their site, which is misleading.

Wouldn’t buy again.

Des bijoux qui ne tiennent que quelques mois. Sachant que je ne les porte pas tous les jours, jamais sous la douche et jamais pour dormir.
Il y a des pièces qui tombent et qui rouillent au bout de 3 mois

I returned a watch and asked for refund. They would refund the money to my original debit card. Unfortunately, the debit card was stolen and no longer active and no longer with that bank. OB refused to credit me the $142 to my new debit card or issue me a check. (Per their store policy) So, I asked them to credit my account, and I would choose another watch. They also refused to do this. I told them that I no longer was with the same bank. They said they would send the credit to that closed bank and that I would need to work it out getting the $142!! I'm so disappointed and I consider my money stolen from OB. Hopefully, others will not be put in this unpleasant situation.

My partner bought me a lovey OB bracelet and I then decided to get myself a matching pair of earrings. Unfortunately after about 6 months of occasional wear, 3 of the four little bees came off. I then emailed OB and asked for a replacement. A gentleman called Nikko couldn’t be nicer and swiftly arranged for the earrings to be replaced even though OB doesn’t provide guarantee on earrings. This was last summer. Yet again, 2 of the bees came off by Christmas. Even though I only wear the earrings occasionally. Poor quality for £50.

Ordered matching necklace, bracelet and earrings. Very happy with delivery, packaging and products. No complaints

Great Designs - Appalling Customer Service.
Returned a watch under their advertised returns policy. Constant chasing for the refund was met with a range of different excuses before falling silent. Fortunately, I had purchased on my credit card. So, put a claim in through them. The Halifax were fantastic at getting a resolution. Took 2 months from return to refund though.
Best avoided in my opinion.

Bought a bracelet and the clasp was faulty and fell off my wrist, contacted customer service and they were not interested. I bought the exact same bracelet again and the same thing happened it fell off my wrist and lost. Contacted customer service and they were not interested. DO NOT WASTE YOUR MONEY ON THIS COMPANY . I HAVE LOOKED THROUGH OTHER REVIEWS AND THE SAME THING HAS HAPPENED

SHAME ON YOU OLIVIA BURTON

I received a beautiful pair of earrings from OB as well as other items. Unfortunately one was faulty and a piece went missing due to this.
I emailed the company who emailed back within 24 hours and they have been fantastic.
No hassle and are sending me out a replacement.
Over the moon, a lot of companies would dismiss this sort of thing.
The customer service staff Hya was very friendly and very eager to help.
Thanks again Hya

I would definitely give this company a zero if I could I purchased a necklace in December for my daughter's Xmas it came and sent it back the same day as the quality was shocking the delivery date was the 11th they recieved it back on the 12th as I posted it same day I received by recorded delivery which cost £10 I am yet still waiting for a refund iv emailed and emailed the excuse they have come out with are just laughable guys please do not order from this company.

Do not buy this brand. We took the watch in to get resized and the guy told us the watch was broken just by looking at it. He said it'll be covered by warranty for certain.
OB said because we'd gone to a watch specialist it voided our warranty. I don't think resizing a watch voids warranty - and neither does consumer rights. The fact OB refused our warranty claim on a broken watch they sent us is just astonishing.
We persisted and threatened legal action and finally they have decided to send a new watch but have claimed we won't be able to claim warranty on this one - they really don't know UK consumer law, so I'd recommend pushing back against them and threatening legal action if you have a similar issue.

I had an outstanding and exceptional customer service experience with Nik! He replied to my emails quickly, patiently guided me through troubleshooting, and clearly explained the process. He even helped cancel my return and process my refund smoothly. His professionalism, kindness, and attentiveness made me feel truly supported. Thanks to Nik, I will definitely be a returning customer!

Bought a cute bunny watch from a jewellers in Doncaster no more than 6 years ago. One by one the hour markers fell off and floated loosely around the watch face. The mesh bracelet part (gold coloured) tarnished badly too. Really disappointed as I loved this watch when I bought it.

£150 watch received….not working….website says try a new battery…I did, watch worked, battery cost £33. Company refuses to accept any responsibility and now warranty is void because I got a new battery in it.

Fantastic I love these watches I now have 3 and love everyone I have just received my third watch it’s lovely and they delivered it over night to get here on Christmas Eve .
Thankyou Olivia Burton .
Fantastic watches and great service

My order never arrived and very little support received from customer services. A replacement item is not possible as it is now out of stock and they will not offer a refund. Instead I have been asked to select another item up to same the value. There is nothing else that I want and I am not convinced that it would arrive anyway. Asked again for a refund but refused.

Appalling company. Item arrived badly packed and faulty - I am still trying to get my money back - Whoever monitors the emails seems not to understand the word faulty or Uk trading law

I have ordered twice (gifts) in past and received items and after 12mths items are as still as intended. Knocked 1 star as pair earrings gold look has really darkened Vs another pair which still looks like new.
Never had issues with delivery.