I have always found Ollie's customer service (CS) folks easy to deal with. I haven't had many problems, and almost all were minor issues. No matter the problem, your CS reps are always professional, k... Ver mais
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Veja o que dizem as avaliações
I had to put my beloved dog Jezebel to sleep, I had ordered my shipment of Ollie already and could not cancel. I sent Ollie an email to cancel the subscription and received the most caring and compas... Ver mais
I have been using Ollie foods for my pet for quite some time and have been very happy with their products and my dog loves their food, but due to my dog’s health issues I needed to do a quick change o... Ver mais
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Ollie has the best customer service! I am very pleased with choosing Ollie , my dogs love it! I do have one picky eater and he has never turned up his nose to Ollie, he looks forward to his meals no... Ver mais
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Detalhes da empresa
Escrito pela empresa
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Informações de contato
Estados Unidos
- ollie.com
4,6
Excelente
11 mil avaliações
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
LOVE IT
Was very impressed with the delivery and the love my dogs have for this food
19 de março de 2026
Avaliação não solicitada
Resposta da Ollie
We’re so happy to hear that the delivery met your expectations and that your dogs are enjoying their meals so much. Knowing they’re loving every bite is exactly what we hope for.
We really appreciate you sharing your experience and being a part of our pack!
We love Ollie but use more Dry Ice!!
We love the fresh food and our dog Ellie Mae really loves the fresh food. Licks the bowl clean. And we love how easy the ordering and delivery options are thru the app and online. However, Ollie needs to use more Dry Ice to ensure that their product is frozen upon delivery! We have had some issues with this in past deliveries. One or two bags of dry ice is not enough especially when there is nothing in the bags when we receive the order. And UPS does not care if they deliver on time, told me it is not their responsibility that it is Ollie's to ensure that their product is frozen when delivered even if it is delivered late. Just use more Dry ice Ollie!!
19 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your thoughtful feedback, we’re thrilled to hear that Ellie Mae is loving her meals and licking the bowl clean! It also means a lot to know that you’re enjoying the ease of ordering and delivery through our app and website.
That said, we’re very sorry to hear about the issues you’ve experienced with your deliveries arriving without enough dry ice. We completely understand your concern, keeping the food properly frozen during transit is incredibly important, and we never want you to feel uncertain about the quality of what you’re receiving.
You’re absolutely right that ensuring the product arrives in the proper condition is our responsibility, regardless of any carrier delays. Your feedback about increasing the amount of dry ice is appreciated, and we will be sharing this directly with our fulfillment team as we continue to improve our packaging and shipping process.
If you ever receive an order that arrives thawed or not in ideal condition, please don’t hesitate to reach out to us right away, we’ll always make it right.
Thank you again for your honest feedback and for being part of the Ollie pack. Give Ellie Mae an extra cuddle from us!
A perfect fit!
A wonderful grade a product that has been a saving factor in our dog Holly. She has many allergies and Ollie has worked with us to find a formula just for her. So kind and great customer service. Even when we had to pause it for a problem she was having...and then restarted without delay. Thank you Ollie.
19 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing Holly’s story! We’re thrilled to hear that Ollie has been able to help with her allergies and that you’ve found a formula that works just for her. 🐾
We’re so glad our team could support you through the pause and restart—making mealtime safe, healthy, and stress-free for Holly is exactly what we aim for. Thank you for trusting us with her nutrition!
I was charged unexpectedly
I was charged unexpectedly. I thought I have cancelled it and was not receiving any for couple of months. Then suddenly I was charged. Sadly it was late for me to get refund. You could have verified first because the money you deducted on my account was supposed to go to a very important bill.
13 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you for sharing your experience, we’re truly sorry to hear about this situation.
We never want to put our customers in a difficult financial position, especially when it comes to unexpected charges. We completely understand how important it is to plan for essential expenses, and we’re very sorry for the stress this caused.
To help keep our customers informed, we do send an email notification before an order is prepared. This email includes the upcoming processing date and provides a window of time to make any changes, delay, or cancel the order if needed. Our goal is to ensure there are no surprises and that you have full control over your deliveries.
That said, we understand that this may not have been your experience, and we truly appreciate you bringing it to our attention. If there’s anything we can do to further assist or review your account, please don’t hesitate to reach out, we’re here to help.
We sincerely wish you all the best moving forward.
Service is exceptional
Service is exceptional. The food is suitable for my puppy and 6 year old. Helps with their allergies and they love all the choices of food and treats.
17 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your kind words—we truly appreciate you taking the time to share your experience!
We’re so happy to hear that both your puppy and your 6-year-old are loving the meals and treats, and that the food has been helping with their allergies. That’s exactly what we aim for—happy, healthy pups with options they’re excited about.
It means a lot to know our service has met your expectations as well. Give your dogs some extra belly rubs from all of us! 🐾
Good time left in good lace
17 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for taking the time to write this review! Our tails wag to hear you and your pup had a great delivery experience! Please give your sweet pup some love from us here at Ollie.
Great shipment of fresh food
Great shipment of fresh food, frozen and my dog loves it!
17 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much! We’re happy to hear everything arrived fresh, frozen, and ready to impress your pup (who clearly has excellent taste).
Nothing makes us happier than a clean bowl and a happy dog, so this truly made our day.
Thanks for being part of the pack, and give your pup an extra treat for us!
Very knowledgeable and polite
Very knowledgeable and polite. Thank You
17 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and felt well taken care of. We really appreciate your support! 🐾
No only is Ollie superior pet food
No only is Ollie superior pet food, but the staff is helpful, friendly and accommodating. It's the only pet food I buy.
17 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Okay, this one really got our tails wagging—thank you! Knowing Ollie is your go-to (and only!) choice is the kind of compliment we fetch for every day
And hearing that our team has been helpful and friendly? That’s the cherry on top. We’re always here to make things easy and keep both you and your pup happy.
Thanks for being such an awesome part of the pack!
I love this company
I love this company. They seem to be truly committed to the health of pets, providing a kind working environment and sustainable packaging for a healthier planet. I see and appreciate these efforts.
17 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this! 💛
We’re thrilled to hear that our commitment to pet health, sustainability, and creating a positive work environment resonates with you. It really means a lot to us to know our efforts are noticed and appreciated. Your support helps us keep doing what we love—caring for pets and the planet! 🐾
Wow, what a difference! My dog chose Ollie's!
I had my service dog Daisy on another fresh pet food service, that shall not be named, and I just wasn't that happy with it or her enthusiasm for eating it. I was reading some reviews comparing the 2 foods and results peaked my interest. I have been impressed with customer service from the beginning of my experience and continue to be impressed. They followed up with an email on something I mentioned in passing during a text conversation with a rep. She emailed me later with suggestions which I really appreciated. My dog definitely picked Ollie over the other food that shall not be named. Each day, her enthusiasm grows at meal time which makes me happy! It also all agrees with her belly so far, gentle enough to have great solid bms (sorry, tmi lol). The packaging is also much better as well as thr food quality, especially when conpared side by side! She likes the dental treats (although they break off a bit hunky, which worries me as a vet tech), she loves the jerky, and I haven't tried the calming supplement yet bc the weather hasn't warmed enough to shave her down (my reason for wanting to try them). Overall, very happy with my choice to switch and will continue to trust Ollie with my precious Service Dog's nutrition. I very much appreciate the great customer service and ease of ordering!! Thank you!
17 de março de 2026
Avaliação não solicitada
Resposta da Ollie
We’re thrilled to hear that Daisy is loving her meals and enjoying mealtime with enthusiasm—that’s exactly what we hope for! It also makes us so happy to know the food is gentle on her belly and that you’ve noticed improvements in quality and packaging.
I’m especially glad our team could follow up with helpful suggestions and that your experience with our customer service has been positive. We always aim to make things smooth and supportive for both pets and their parents, especially for a special pup like Daisy.
We really appreciate your trust in Ollie for her nutrition and can’t wait to continue supporting her health and happiness. Give Daisy some extra pets from all of us! 🐾
Great company always takes care of my…
Great company always takes care of my issues and resolves them promptly my babies love their Ollie's and we can see it. I feel very content knowing we are giving them some of the best fresh food you can buy currently on the market thanks Ollie's and call center team ypu guys are the best!
16 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for the kind words! We’re so happy to hear your pups are loving their meals and that you’ve had great experiences with our team. It means a lot to know you feel confident in what you’re feeding them — that’s exactly what we strive for. Give your pups some extra love from us 💓
Horrible costumer service they…
Horrible costumer service they purposely made the website not possible to cancel the subscription tried to contact them by text by via text but by the time they respond they already shipped another package. THEY WILL NO ISSUE A REFUND!!! I suggest that you contact the bank and make them get the money for them as they are irresponsible!!
16 de março de 2026
Avaliação não solicitada
Resposta da Ollie
We’re really sorry to hear about your experience — we can understand how frustrating this must have felt, especially when you were trying to stop an order in time.
We want to assure you that it’s never our intention to make canceling difficult. Customers are able to manage their subscription directly through their account, including canceling, skipping, or rescheduling orders, and we also send notifications before orders are processed to allow time for changes.
That said, we truly regret that the timing of our response didn’t meet your needs and that this led to an order being shipped when you didn’t want it. We also understand how disappointing it is when we’re unable to offer a refund due to the perishable nature of the product once it has shipped or been delivered.
Your feedback is important, and we’ll absolutely share it with our team as we continue working to improve both our responsiveness and overall experience.
My Pup Stormy loves the food and the…
My Stormy loves the food and the portions are perfect. It comes when they say it is supposed to be delivered.
The dry ice doesn't last but the food is still frozen. They have a good choice of food to pick each month.
13 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your feedback! We’re so happy to hear that Stormy is loving the food and that the portions and delivery timing have been working well for you.
We also appreciate you noting the packaging — it’s great to hear everything is still arriving frozen as intended. Thanks again for sharing your experience and for being part of the Ollie family! 🐶
The box arrived with dry ice intact
The box arrived with dry ice intact, bars frozen solid. Great!
If I can request the driver ring the doorbell, I will. The text annd email announcing the arrival came several hours later. Just happened to be leaving the house and found the box.
12 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this! We’re glad to hear everything arrived frozen and in great condition — that’s exactly what we want!
We definitely understand the doorbell request! You can often leave delivery instructions with the carrier to help with that. We also appreciate the feedback on the delay with the notifications and will share that with our team.
Thanks again for your thoughtful review! 🐾
My dog love Ollie ;) he loves kibble the most.
My dog love Ollie ;) he loves kibble mixed with wet food.he is super prickly with food even wet. Don’t like to eat same food so I have to rotate or sometimes I have to cooked for him.
What I like Ollie I never pay any extra fee and fast shipment.
14 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing! We love hearing that Ollie is working well for your picky pup — especially with the mix of kibble and fresh food. Rotating flavors can make such a difference for dogs who get bored easily!
We’re also glad the fast shipping and straightforward pricing have been a great experience for you. Thanks again for being part of the Ollie family! 🐶
Super sweet folks there!!!
13 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much! We’re glad you’ve had a positive experience with our team — we love helping pups and their parents! 🐶
My Pup loves the food and the customer…Friday the 13!
My Pup loves the food and the customer service was excellent. Just be aware if you want to cancel or change your subscription they will send you a link to do that and if you don't respond through the link (I didn't) you will continue to get shipments and be charged (I was). But thanks to a considerate, compassionate staff (Captain!)
We got our refund. Friday the 13th turned out pretty good!
13 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing! We’re glad your pup is loving the food and that our team was able to help resolve everything. We really appreciate your patience and are happy Friday the 13th turned out well after all! 🐶
I had a terrible experience with Ollie
I had a terrible experience with Ollie. I would give it 0 stars if I could. My dog did not like the food, which was a preference, and that's fine. I cancelled my subscription, or apparently just "delayed" my subscription. I never tried to subscribe to begin with since I only did a 2 week trial and then out of no where got an almost $300 charge and a shipment of food that I never approved. Ollie refused to refund me. Terrible customer service and would not recommend.
13 de março de 2026
Avaliação não solicitada
Resposta da Ollie
We’re really sorry to hear about your experience. We understand how frustrating and unexpected that must have felt, especially given the size of the charge.
We do want to clarify that all of our orders are part of a subscription model, and after the initial trial, orders will continue unless they are fully canceled (rather than delayed or rescheduled). We also send notifications prior to processing so there’s an opportunity to make changes before an order is finalized.
That said, we truly regret that this wasn’t clear or didn’t match your expectations, and we’re sorry your pup didn’t enjoy the food. We never want anyone to feel caught off guard or dissatisfied with their experience.
Your feedback is important, and we’ll be sure to share it with our team as we continue working to improve both our communication and overall experience.
Resposta da Ollie
Hi Vicki! We are so sorry to hear you are unable to log in to the app. Please email us at caninecare@myollie.com, and we would be happy to further assist.
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