Overall, a very good product! The floor mats fit perfectly, look great, and feel well-made. The material seems high quality and provides excellent coverage. I've only had them for a week, but so far,... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I was missing a clip with my floor mat order and when I called to let them know the lady that helped me was very kind and helpful and they promptly sent me some replacement clips. The floor mats are... Ver mais
The roof rack that I ordered did not meet my expectations from a durability and reliability standpoint. There is only one lock on each rack. The opposite side has a fake Allen head that anyone could... Ver mais
A empresa respondeu
I purchased a set of wheel inserts for 2025 transit van. The fits were relatively easy to do along with the instructions. I did, however have an issue with the front left. Insert the front material fi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
OMAC USA, located in Houston, TEXAS, provides excellent service and parts for your automotive needs. Since the establishment of the first OMAC branch in Germany, we have always provided high quality accessories, first-class customer service and unique automotive expertise. We are proud to offer the best products at the best prices. Reliable, high quality and stylish automotive parts and accessories come from our network of relationships with manufacturers all over the world. The hard-working OMAC USA team has partnered with reliable and reliable manufacturers on almost every continent. Our inventory, following closely the trends in automobiles throughout the United States and around the world, has been carefully selected to meet a wide range of automotive needs. Our inventory is proud to honor the birthplace of automotive style and aesthetics, and has an impressive collection of European parts and accessories. Most of the OMAC USA products come from OEM (original equipment manufacturer) products, and the products we supply from Europe are privileged to supply these unique parts and accessories in North America. The style of these products is tailored to your automotive tastes and needs. The OMAC USA Team is excited to provide excellent service, always striving to build and protect the trust of our customers and to meet the automotive needs of our customers. If you have a product request, opinion or question, please feel free to contact us. We will be happy to reply to your e-mails within 24 hours. Please follow us on social media for updates on new products for all your automotive needs. Sincerely, thank you for your business. OMAC USA Team
Informações de contato
5670 Guhn Rd Ste 300, Houston, TX 77040, USA, 77040, HOUSTON, Estados Unidos
- +1 281-501-1476
- info@omacshop.com
- omacshop.com
3,8
Muito Bom
617 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 86% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Poor quality and fit. No customer support
Rails arrived with picture instructions only, I emailed and asked for instructions and got none. Mounting “brackets” did not line up at all. Adhesive that came with the kit was dried out and unusable. No hardware included because it was supposed to only need the adhesive, but I would never trust that alone. I had to buy my own hardware and modify the rails to mount them adding Gorilla glue adhesive. Additionally the caps won’t stay on so those will have to be glued in as well. I would not recommend thes for a Kia or any car for that matter. Poor quality and zero customer service.
16 de outubro de 2026
Avaliação não solicitada
Resposta da OMAC USA
We’re sorry to hear that you’ve had a disappointing experience with our product and understand your frustration with the installation difficulties you described.
We would like to clarify that we received your request for installation instructions last Thursday and sent them to you on Friday. Unfortunately, we haven’t received a further response, so we haven’t had the opportunity to discuss the additional concerns raised in your review or work toward a resolution.
We take feedback regarding product quality, fit, and installation seriously, and we would appreciate the opportunity to investigate the issues you experienced with the brackets, adhesive, and end caps.
Please get in touch with our customer service team so we can better understand the situation and explore how we can help. We value our customers’ feedback and hope to have the opportunity to improve your experience.
Wasn’t what I thought i was ordering…
Wasn’t what I thought i was ordering and didn’t work properly after back and forth a few times they gave me a full refund great customer service
25 de setembro de 2026
Resposta da OMAC USA
Thank you for your feedback! We’re sorry the product wasn’t what you expected and didn’t work as it should. We appreciate your patience while we worked through the issue, and we’re glad we could provide a full refund. Your satisfaction is important to us, and we appreciate you recognizing our customer service. Thank you for giving us the opportunity to make things right!
Order WS213621
Order WS213621. Ordered on 6Oct2026 and I am still waiting for the order to arrive.
Rafael
6 de outubro de 2026
Avaliação não solicitada
Resposta da OMAC USA
We sincerely apologize for the delay in delivering your order. According to our delivery records, order WS213621 was delivered on October 19, 2026. We understand how frustrating it must have been to wait longer than expected, and we’re sorry for the inconvenience. We would appreciate the opportunity to resolve this matter and have reached out to you directly to offer a goodwill partial refund or a return for a full refund. Please contact our customer service team so we can assist you further. Thank you for your patience and understanding.
These mats fit very well
These mats fit very well, but they seem a little thin. I haven't seen how they will hold up over time, but for now they look great. I wish they had a little more grip, or ridges on top, as when I stepped in with wet feet today my foot slipped a bit. I have put them in 2 vans. I'm sure they will protect the interior carpet.
14 de outubro de 2026
Avaliação não solicitada
Resposta da OMAC USA
Hello Dear Customer,
Thank you for sharing your feedback with us! We are happy to hear that the mats fit well in both of your vans and that you are pleased with their appearance.
We appreciate your comments regarding the thickness and grip of the mats, especially your concern about slipping when stepping on them with wet feet. Customer safety and satisfaction are important to us, and we take your feedback seriously. We will share your suggestions with our team for consideration as we continue working to improve our products.
Thank you again for choosing OMAC and for taking the time to share your experience. We hope the mats continue to serve you well and help protect your vehicles' interiors.
Best Regards,
OMAC USA Team
I purchased a set of wheel inserts for…
I purchased a set of wheel inserts for 2025 transit van. The fits were relatively easy to do along with the instructions. I did, however have an issue with the front left. Insert the front material fit behind a wheel trim of the van but when I got to the back section of it, the plastic wasn’t long enough to fit into the trim of the van itself, so I have a slight gap on the install
10 de outubro de 2026
Avaliação não solicitada
Resposta da OMAC USA
Hello Dear Customer,
Thank you for sharing your experience with us! We are glad to hear that the wheel inserts were relatively easy to install and that the instructions were helpful.
However, we sincerely apologize for the fitment issue you experienced with the front-left insert and the gap left after installation. We understand how important a proper fit is and appreciate you bringing this to our attention.
We would appreciate the opportunity to look into this further and assist you. If you could share a few photos showing the affected insert and the gap, we would be happy to review them and work with you toward an appropriate solution.
Thank you again for your feedback and for choosing OMAC. Your satisfaction is important to us, and we hope to have the opportunity to improve your experience.
Best Regards,
OMAC USA Team
Not what I expected
Got these for a new to me vehicle and was first disappointed when I found the drivers side holes didn’t match up, more disappointed when the passenger side didn’t have a hole at all. And the. Further disappointed when the rear mats didn’t fit right. I noticed immediately when I opened the bag up these weren’t even in the same category if comparison to other brands that were more expensive but decided to try them anyway. In hindsight I may have opted for another brand
9 de outubro de 2026
Avaliação não solicitada
Resposta da OMAC USA
Hello Dear Customer,
Thank you for sharing your feedback with us. We sincerely apologize that the floor mats did not fit your vehicle as expected, especially regarding the missing holes and the fitment of the rear mats.
We understand how disappointing it is to receive a product that does not meet your expectations. We would appreciate the opportunity to look into this further and verify whether the correct mats were shipped for your vehicle.
If you are willing, please contact us with your order information and a few pictures of the mats and their fitment. We will be happy to review the issue and work with you toward an appropriate solution.
Your feedback is important to us, and we appreciate you giving our product a try. We hope to have the opportunity to improve your experience.
Best Regards,
OMAC USA Team
The floor mats are a perfect fit for my…
The floor mats are a perfect fit for my Range Rover and good quality for the price point.
25 de setembro de 2026
Resposta da OMAC USA
Thank you for your feedback! We're glad to hear the floor mats are a perfect fit for your Range Rover and that you're happy with the quality for the price. We appreciate your support and hope you enjoy your mats for years to come!
Surprised, well worth it
I have an older truck that I wouldn't necessarily put too much money in and ordered some floor mats. I have had these mats for about two months now and they are great. I usually buy the main stream floor mats. But after getting these, next time I have a new vehicle or hear someone looking for mats. These are excellent quality in appearance and manufacturing.
16 de setembro de 2026
Avaliação não solicitada
Resposta da OMAC USA
Thank you for your wonderful feedback! We're thrilled to hear that you're happy with the quality, appearance, and craftsmanship of your floor mats. It means a lot to know we've earned your trust and that you'd recommend us to others. We truly appreciate your support and hope you enjoy your mats for many miles to come!
I purchased an item that was labeled…
I purchased an item that was labeled for model year 2020-2025. When I received the item it did not fit. I notified them and asked for a return authorization. I was advised that I needed to go to technical support. I went to technical support which required me to provide pictures showing it did not fit. I accomplished those and sent to them. I was then asked to take more pictures of the product sent to me including the product label. I did that. I was told I ordered the wrong product and provided with the correc product number. I was then advised to contact customer support and ask for a return with an exchange. When I contacted customer support, again I had to provide pictures of the fitting for the product. I did this again. I am now being told they would need technical support to sign off on it and it may take some time. I have also noticed that they have removed the product form their webpage. Their tool used to determine the fit provided me with the wrong product and their return process seemed to just go back and forth. I hav now sent them the pictures on three different occasions and still have not been provided with the rma. This is unacceptable. I was not going to provide this review until the complete process had been completed but my inbox is being overloaded with their request for reviews.
25 de setembro de 2026
Avaliação não solicitada
Resposta da OMAC USA
Hello Dear Customer,
We sincerely apologize for the frustration and inconvenience you have experienced during this process. We understand how frustrating it can be to provide information more than once while waiting for a resolution.
We would like to clarify that when you initially contacted us regarding the fitment issue, the order did not include package protection or free returns. For this reason, we needed to verify the fitment concern before proceeding with the return. We requested pictures showing the fitment issue, as well as the SKU number on the product you received, so that we could confirm exactly which product was shipped and investigate the fitment information associated with the order.
Once we received the requested information, we reviewed the matter and, because this was a dropshipping order, we contacted the appropriate party regarding the return. At this time, we are waiting for the RMA to be issued, which is required before we can provide the return label and proceed with the return.
We sincerely apologize that the process has taken longer than expected and for the inconvenience caused by having to provide the requested information. We are continuing to work on the matter and will proceed with the return as soon as the RMA is provided.
We appreciate your patience and understanding while we work to get this resolved.
Best Regards,
OMAC USA Team
Resposta da OMAC USA
Hello Dear Customer,
Thank you so much for your kind feedback! We’re very happy to hear that everything is great and that you had a positive experience with us.
We truly appreciate your support and look forward to assisting you again in the future!
Best Regards,
OMAC USA Team
Items haven’t even shipped and they are…
Items haven’t even shipped and they are supposed to arrive today. Customer service wont answer the phone.
18 de setembro de 2026
Avaliação não solicitada
Resposta da OMAC USA
Hello Dear Customer,
We sincerely apologize for the frustration and inconvenience you experienced with your order and with reaching our Customer Service team.
We would truly appreciate the opportunity to look into your order and provide you with an update. If you could please reach out to us directly at **[info@omacshop.com] with your order information, we will review the status of your order and assist you as quickly as possible.
We also experienced a technical issue with our phone system today that affected incoming calls. However, our team did make efforts to return calls from customers who were unable to get through.
We understand that this does not make the situation any less frustrating, and we sincerely apologize. Customer satisfaction is our top priority, and we would appreciate the opportunity to resolve this for you.
Best Regards,
OMAC USA Team
Not in stock and no customer service
Took three months and they then cancelled half my order when I asked why I didn't receive the rest of the order. I asked about reordering but got no reply.
20 de maio de 2026
Avaliação não solicitada
Resposta da OMAC USA
Hello Dear Customer,
We sincerely apologize for the frustration and inconvenience you experienced with your order.
We would like to clarify that we communicated with you by email that the end caps you requested were not available at our location and that we needed to place a special order with the manufacturer. At that time, we provided the estimated timeframe, and you chose to wait for the parts to become available.
Once we received the end caps from the manufacturer, we notified you that the parts had been shipped to you. After receiving the shipment, you contacted us regarding additional parts that you believed were still missing. We did respond to your messages and also spoke with you by phone regarding the situation.
We also want to clarify that the partial order was not cancelled without communication or refunded as a way of closing the case. We explained that we would do our best to obtain and ship the additional parts you were requesting, and we continued communicating with you regarding the matter.
We sincerely regret that your experience did not meet your expectations. Our intention throughout this process was to assist you and find a solution, and we appreciate your patience while we worked to obtain the requested parts.
Best Regards,
OMAC USA Team
I am awaiting a refund that they seem…
I am awaiting a refund that they seem to be refusing to credit ! It has been 9 days and still nothing. They sent me damaged USED running boards and now not refunding me after they have received them back.
25 de agosto de 2026
Resposta da OMAC USA
Hello,
We sincerely apologize for the frustration and understand your concern regarding the refund.
We would like to clarify that we received your returned running boards on September 3, 2026, and the return was inspected. We were prepared to proceed with your refund; however, there is currently an active chargeback open with your bank for this same transaction.
Because the bank is currently reviewing the chargeback, we are unable to issue a separate refund while the dispute remains open. This does not mean that we are refusing your refund. The transaction is currently under the bank's review, and we must allow that process to be completed.
We have communicated this to you and provided the available options: you may close the chargeback so we can proceed with the refund directly, or you may allow the bank to complete its investigation and make the final determination.
We apologize for the delay and any misunderstanding regarding the situation. Customer satisfaction is our top priority, and we remain committed to resolving this matter appropriately.
Best Regards,
OMAC USA Team
Everything went wrong
Everything went wrong
Bogus company
No product, no refund
Do not fall for this AI babble.
This company lied about shipping and package progress
USPS was instructed not to accept the bogus package.
Ebay money back guarantee 😂😂😂
15 de agosto de 2026
Avaliação não solicitada
Resposta da OMAC USA
Hello,
We sincerely apologize for the frustration and inconvenience you experienced with your order.
We reviewed the latest tracking information, and **USPS currently shows that your package is in transit and scheduled to be delivered this Saturday**. We understand how concerning it was to see little or no movement in the tracking information, and we apologize for the confusion this caused.
We also apologize on behalf of USPS for the delay in updating the tracking information. Once a package is handed over to the carrier, the carrier is responsible for scanning and updating the shipment status, and unfortunately, we do not have control over the timing of those updates.
We understand your concerns, and we want to assure you that your order was shipped and is currently showing an active delivery status with USPS. We will continue to monitor the shipment to ensure it reaches you successfully.
We are sorry again for the inconvenience and appreciate your patience.
Best regards,
OMAC USA Team
Fast Delivery and package very well…
Fast Delivery and package very well packaged and clear instructions
27 de julho de 2026
Resposta da OMAC USA
Thank you for your kind feedback! We’re glad to hear that your order arrived quickly, was well packaged, and that you found the instructions clear and helpful. We truly appreciate your support and hope you enjoy your OMAC product!
Missing pieces
27 de julho de 2026
Resposta da OMAC USA
Hello,
We’re sorry to hear that your initial experience did not meet your expectations. We take customer concerns seriously and are glad that we were able to address the issue by sending the missing parts needed to complete your order.
The replacement parts were delivered on August 11, 2026. We sincerely hope that the resolution has improved your experience and that everything is now in order.
We appreciate your feedback and the opportunity to make things right. If you have any further concerns, please don’t hesitate to contact our customer service team directly so we can assist you.
Excelente calidad
Excelente calidad, gente muy responsable
Los recomiendo 100%
3 de agosto de 2026
Avaliação não solicitada
Resposta da OMAC USA
¡Muchas gracias por tu excelente reseña! 😊 Nos alegra muchísimo saber que quedaste satisfecho con la calidad de nuestro servicio y con la atención de nuestro equipo. Agradecemos enormemente tu confianza y recomendación del 100%. ¡Esperamos seguir brindándote siempre la mejor experiencia! 🙌
I waited at the address on file and the…
I waited at the address on file and the delivery driver did not let me sign for my package. This entire experience has been a pain in the ass.
27 de julho de 2026
Resposta da OMAC USA
Thank you for your feedback. We're sorry to hear about your delivery experience and understand how frustrating this must have been.
While the delivery process is handled by the shipping carrier, we take our customers' concerns seriously and want to help. We'd appreciate the opportunity to look into what happened and work toward a resolution.
Please contact us directly with your order number so we can review your shipment and assist you as quickly as possible. We value your business and hope to have the opportunity to improve your experience.
I would give it NEGATIVE 5 stars
I would give it NEGATIVE 5 stars. they send the item without all parts and it is just a run around to get them to send the needed part, which is a simple key. They COULD do this if they were a responsible company with customer service but apparently they are not. All I can say is DO NOT BUY FROM THEM OR YOU WILL BE SORRY.
9 de julho de 2026
Avaliação não solicitada
Resposta da OMAC USA
We're sorry your experience has not met your expectations. We reviewed your order and confirmed that the replacement key parts have already been shipped. At this time, USPS has not yet updated the tracking with an estimated delivery date, but we are actively monitoring the shipment and will continue to assist until the issue is resolved.
Our goal is always to help our customers find a satisfactory resolution. Along with the replacement parts already in transit, we're also prepared to offer either a partial refund or a return, depending on your preference.
We appreciate your feedback and hope you'll give us the opportunity to resolve this matter directly.
Great product
Great product..it fit perfect..rubber has a nice feel..fast shipping
24 de junho de 2026
Resposta da OMAC USA
Thank you for your wonderful feedback! We're delighted to hear that the product fit perfectly, that you like the quality of the rubber, and that your order arrived quickly.
We truly appreciate you taking the time to share your experience. Thank you for choosing our product, and we hope it serves you well for many adventures ahead!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.