Very disappointing experience with OMAC USA. The product I received did not fit my vehicle and arrived in poor condition with visible defects. The overall quality was far below what was adverti... Ver mais
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Veja o que dizem as avaliações
Ich bin überaus zufrieden mit diesem Shop. Freundliche und fachlich sehr kompetente Mitarbeiter. Die Ware wurde durch GLS leider beschädigt angeliefert. Nach Anruf und Mail-Kontakt habe ich das Probl... Ver mais
A empresa respondeu
Habe über ebay Zubehör für einen Pickup gekauft. Produkt ist soweit in Ordnung, insbesondere aufgrund mangels (besserer) Alternativen. Nur der Anbau war doch nervig. Beim Kauf wurde ich mehrfach aus... Ver mais
A empresa respondeu
They exceeded my expectations! Love the speedy service and communication from OMAC. Came in quick! The floor mat fit perfectly in VW ID 4.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
OMAC USA, located in Houston, TEXAS, provides excellent service and parts for your automotive needs. Since the establishment of the first OMAC branch in Germany, we have always provided high quality accessories, first-class customer service and unique automotive expertise. We are proud to offer the best products at the best prices. Reliable, high quality and stylish automotive parts and accessories come from our network of relationships with manufacturers all over the world. The hard-working OMAC USA team has partnered with reliable and reliable manufacturers on almost every continent. Our inventory, following closely the trends in automobiles throughout the United States and around the world, has been carefully selected to meet a wide range of automotive needs. Our inventory is proud to honor the birthplace of automotive style and aesthetics, and has an impressive collection of European parts and accessories. Most of the OMAC USA products come from OEM (original equipment manufacturer) products, and the products we supply from Europe are privileged to supply these unique parts and accessories in North America. The style of these products is tailored to your automotive tastes and needs. The OMAC USA Team is excited to provide excellent service, always striving to build and protect the trust of our customers and to meet the automotive needs of our customers. If you have a product request, opinion or question, please feel free to contact us. We will be happy to reply to your e-mails within 24 hours. Please follow us on social media for updates on new products for all your automotive needs. Sincerely, thank you for your business. OMAC USA Team
Informações de contato
5670 Guhn Rd Ste 300, Houston, TX 77040, USA, 77040, HOUSTON, Estados Unidos
- +1 281-501-1476
- info@omacshop.com
- omacshop.com
4,0
Muito Bom
545 avaliações
Respondeu a 89% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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Resposta de OMAC USA
¡Muchas gracias por tu comentario! Nos alegra saber que estás satisfecho con la rapidez de nuestro servicio de entrega. Seguiremos trabajando para brindarte la mejor experiencia posible.
Very disappointing experience with OMAC…
Very disappointing experience with OMAC USA.
The product I received did not fit my vehicle and arrived in poor condition with visible defects. The overall quality was far below what was advertised and not acceptable for the price.
This caused unnecessary delays and inconvenience, and it’s clear that there are serious issues with quality control and product accuracy.
I would strongly recommend others to be cautious before purchasing. Based on my experience, I would not trust this company again.
7 de abril de 2026
Avaliação não solicitada
Resposta de OMAC USA
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and the concerns you had with the product condition and fitment.
Once we were made aware of the issue, we worked directly with you to resolve it. The return was arranged as requested, and a full refund was issued upon receipt of the returned item. We also offered additional support as a goodwill gesture, and we regret that the experience still did not meet your expectations.
We appreciate all feedback, as it helps us improve our product quality and service processes. If there is anything further we can assist you with, please feel free to contact our customer service team.
Best regards,
OMAC USA Team
It was easy to find the items and easy…
It was easy to find the items and easy to place an order too.
I’m satisfied, Thank you all.
25 de março de 2026
Resposta de OMAC USA
Hi Raul
Thank you for your kind feedback! We’re glad to hear that you found it easy to find and order your items. Your satisfaction means a lot to us, and we appreciate your support!
Best regards,
Omac USA Team
The cargo carrier is damaged
The cargo carrier is damaged, missing hardware and keys rendering it useless.
25 de março de 2026
Resposta de OMAC USA
Hello,
Thank you for your feedback. We’re sorry to hear about your experience.
We would like to clarify that this item was purchased through our secondary outlet, where it is listed as “used,” meaning it may show signs of previous use or cosmetic wear.
That said, the item should still arrive complete and functional. We sincerely apologize for any missing hardware or keys, as this is not the experience we aim to provide.
Please reach out to our customer service team directly so we can review your order and work toward a resolution.
Best regards,
OMAC USA Team
Quality of materials is excellent
Quality of materials is excellent. However, the fit is not very good. It does not take into account the amounts for the seats and such things. It’s not very well thought out. Also the floor liners slip around on the carpet. There are nothing to help grip it from moving. But I said earlier, the quality of the material is great.
25 de março de 2026
Resposta de OMAC USA
Hi Stephen,
Thank you for sharing your feedback. We’re glad to hear that you’re happy with the quality of the materials. We’re sorry that the fit and stability of the floor liners didn’t meet your expectations.
We’ve taken note of your comments and will share them with our product team to explore ways to improve fit and grip in the future. Your input helps us make better products for all customers.
Thank you for your support and understanding.
— Omac USA Team
7 days later no package no shipping…
7 days later no package no shipping updates. OMAC Stated they would check with the shipper to have shipping updated and never did. Never will use again for my business.
1 de abril de 2026
Avaliação não solicitada
Resposta de OMAC USA
Hello,
Thank you for your feedback. We’re sorry for the frustration caused by the delay and lack of shipping updates.
According to our records, your order has been successfully delivered, and we appreciate your confirmation via email as well. We understand, however, that the lack of timely tracking updates and communication led to a disappointing experience.
Your feedback has been shared with our team so we can improve our shipping communication and ensure better follow-up in the future.
We appreciate you bringing this to our attention.
Kind regards,
OMAC USA Team
They exceeded my expectations
They exceeded my expectations! Love the speedy service and communication from OMAC. Came in quick! The floor mat fit perfectly in VW ID 4.
28 de março de 2026
Avaliação não solicitada
Resposta de OMAC USA
Hello Dear Customer
Thank you so much for your wonderful feedback! We’re thrilled to hear that your floor mat fit perfectly in your VW ID.4 and that our service exceeded your expectations. Your kind words mean a lot to us!
We look forward to serving you again in the future.
Best regards,
Omac USA Team
My profound disappointment regarding a…
My profound disappointment regarding a recent purchase and the subsequent customer service experience. As a loyal Model S accessories customer, I was dismayed to receive a rear cargo mat that is significantly undersized and fundamentally defective for its intended purpose.
Attempting to resolve this product issue proved equally frustrating. My interactions with your customer service were dominated by automated responses and redundant information requests, turning a simple return into a protracted and inefficient process devoid of personalized assistance.
18 de março de 2026
Avaliação não solicitada
Resposta de OMAC USA
Hello,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how disappointing it must have been to receive a product that did not meet expectations, as well as the frustration caused during the return process.
We’re glad we were able to assist you in resolving this matter, but we recognize that the experience itself should have been much smoother and more efficient. Your comments regarding both the product quality and customer service have been noted and will be used to improve our processes moving forward.
We sincerely appreciate your feedback and your past support, and we hope to provide you with a much better experience in the future.
Kind regards,
OMAC USA Team
Arrived faster then expected
Arrived faster then expected. Fit in perfectly. Very happy with my purchase. Just put it in have to see how it wears.
27 de março de 2026
Avaliação não solicitada
Resposta de OMAC USA
Hello Deborah,
Thank you for your feedback! We’re glad to hear your order arrived quickly and fits perfectly. We hope it continues to meet your expectations as you use it.
We appreciate your support and look forward to serving you again!
Best regards,
Omac USA Team
The item was in bad condition, like used before
We revive the order, the item was not new, it was used, full off scratches. We get money back from eBay. My daughter ordered the same item 3 weeks later, she also get a item with scratches and looking like it was used before. The coustomers service didn’t give any answer, nothing. Never again on this company
20 de março de 2026
Avaliação não solicitada
Resposta de OMAC USA
Hello Karl Heinz,
Thank you for your feedback, and we’re very sorry to hear about your experience.
This is certainly not the standard we aim to provide. We understand how frustrating it must have been to receive an item in poor condition, especially more than once, and to not receive a response from customer service.
Although your order was placed through our Germany platform, we have shared your feedback with our Germany team to ensure this issue is properly reviewed and addressed. We take concerns like this seriously and will work to prevent this from happening again.
We truly appreciate you bringing this to our attention.
Kind regards,
OMAC USA Team
Good quality
It fits perfectly and has an excellent quality. Would buy it again
23 de março de 2026
Avaliação não solicitada
Resposta de OMAC USA
Thank you for your great feedback! We're delighted to hear that the fit and quality met your expectations. It means a lot to know you'd choose us again—we truly appreciate your support and look forward to serving you in the future!
Omac USA , highly recommended
Omac USA has a very response return on any questions and issues I had about delivery. They fixed my problem super fast and was very friendly. I would recommend them to anyone.
23 de março de 2026
Avaliação não solicitada
Resposta de OMAC USA
Thank you so much for your kind words! We're really glad to hear that our team was able to assist you quickly and make your experience a positive one. Providing fast, friendly support is very important to us, and it means a lot to know we met your expectations. We truly appreciate your recommendation and look forward to helping you again in the future!
Lieferung usw ok
Lieferung usw ok, aber kein passender Adapter für die Scheibenwischer. Musste die Gummilippen auf die alten Scheibenwischer umbauen.
14 de março de 2026
Avaliação não solicitada
Resposta de OMAC USA
Hello Customer,
Thank you for your feedback. We’re glad to hear that the delivery was smooth, but we’re sorry that the wiper adapter did not fit as expected.
We appreciate your input and will share your comments with our team to help improve compatibility and instructions for future orders.
Thank you for your support and understanding.
— Omac USA Team
Fuyez
J'ai reçu le tapis que je voulais, dans un délai correct, par contre il a été envoyé dans une simple enveloppe plastique, plié en 4, et abîmé et déformé définitivement en plein milieu, à l'endroit des 4 plis. Honteux à ce prix là !
Plus jamais je n'achèterai chez eux !
9 de março de 2026
Avaliação não solicitada
Resposta de OMAC USA
Hi Fuyez,
Thank you for your feedback, and we’re very sorry to hear about your experience. We strive to provide high-quality products and proper packaging, so it’s disappointing to hear that your item arrived damaged.
At this time, we are unable to locate any order details in our U.S. system. It’s possible that this order was placed through one of our international websites, which are managed independently.
We would like to make this right—please contact us directly with your order details so we can assist you further. Your satisfaction is important to us, and we appreciate your patience.
— Omac USA Team
The running board that don’t fit
The running board came one end of the box taped, when I toke the boards to the body shop I was told that a part was missing and that this board would have to be modified to fit my car. This winded up costing me extra money. I wished I had went to the dealer to purchase the running boards.
23 de fevereiro de 2026
Ordered roof rack Feb 23 by March 8 no…
Ordered roof rack Feb 23 by March 8 no order no communication. Nothing. Just charged my card and disappeared. This company is a scam.
23 de fevereiro de 2026
Never again!
Leider die falsche Größe geschickt. Direkt rückgemeldet. Keine Rückmeldung erhalten: nie wieder!
6 de março de 2026
Avaliação não solicitada
Resposta de OMAC USA
Thank you for your feedback.
We’re sorry to hear about your experience. Unfortunately, we were unable to locate an order associated with this review, so we have not been able to review the details of your case.
We would truly like the opportunity to assist you and resolve the issue. Please feel free to contact our customer service team with your order number, and we will gladly look into this for you and help find a solution as quickly as possible.
Your satisfaction is important to us, and we hope to hear from you soon.
Best Regards,
OMAC USA Team
Immer wieder diesen Shop
Ich bin überaus zufrieden mit diesem Shop. Freundliche und fachlich sehr kompetente Mitarbeiter. Die Ware wurde durch GLS leider beschädigt angeliefert. Nach Anruf und Mail-Kontakt habe ich das Problem beschrieben. Umgehend erhielt ich eine Rückantwort und Erläuterung zum weiteren Verfahrensweg. Danach wurde alles sehr schnell zur vollen Zufriedenheit erledigt. Ich kann diesen Shop uneingeschränkt weiter empfehlen
26 de fevereiro de 2026
Avaliação não solicitada
Resposta de OMAC USA
Vielen Dank für Ihr freundliches Feedback und Ihre netten Worte!
Es freut uns sehr zu hören, dass Sie mit unserem Service und unserem Team zufrieden sind. Obwohl es uns leid tut, dass die Lieferung durch den Versanddienstleister beschädigt wurde, sind wir froh, dass wir das Problem schnell lösen konnten und alles zu Ihrer Zufriedenheit erledigt wurde.
Ihre Empfehlung bedeutet uns sehr viel. Wir freuen uns darauf, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen!
Mit freundlichen Grüßen
OMAC USA Team
It wasn't what I expected it make of…
It wasn't what I expected it make of cheap plastic and don't fit like i though it would.
23 de fevereiro de 2026
Great product
23 de fevereiro de 2026
Resposta de OMAC USA
Hello,
Thank you for your feedback!
We truly appreciate your support and are always here whenever you need anything.
Best regards,
OMAC USA Team
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