We called Oncourse and scheduled to have our water heater checked on Tuesday, 09-15-2026. I was pleasantly surprised that they were able to send a team that morning to replace the unit which was leak... Ver mais
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Veja o que dizem as avaliações
The whole experience went very well from my first phone call till final installation. My Technician, Thomas, was very friendly, kind and did an excellent job explaining the issue, what needed to be... Ver mais
A empresa respondeu
Representative answered phone on the third ring and after explaining my needs and concerns, she scheduled me immediately to have the repair completed the next day. She also scheduled me with the con... Ver mais
A empresa respondeu
Had someone come out to look at washer since it was making noise....was transmission which you do not service....when I tried to do laundry....I pushed the right buttons but now there is not water com... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Oncourse Home Solutions offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. Oncourse strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
Informações de contato
Estados Unidos
- oncourse.com
4,4
Excelente
476 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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your workers were right on time
your workers were right on time, had the problem fixed in no time. They were very friendly and efficient.
26 de agosto de 2026
Resposta da Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Resposta da Oncourse
We’re delighted to hear everything went smoothly for you! Our goal is to make home repairs as simple as possible - from scheduling and permits to sending a trusted local pro when you need one. Thank you for sharing your experience!
Resposta da Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Maintain not throw away
I was pleased you chose to do some general maintenance on my water heater. It benefits both parties
28 de agosto de 2026
Resposta da Oncourse
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Very easy to work with and fast service
24 de agosto de 2026
Resposta da Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
The technician that they sent out was…
The technician that they sent out was very thorough and professional. He corrected the problem, and found a couple more potential problems that would have happened in the near future had he not discovered and fixed those.
19 de agosto de 2026
Resposta da Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
You asked
It is extremely costly however, Replacement Value sucks and you have to jump through hoops to finally get approval, however they eventually would come through.
The service is usually prompt, service persons kind, and respectfulseem to always do a great job . The telephone representatives are usuall breasty kind, thoughtful, considerate with great follow through although challenged with the English language.
19 de agosto de 2026
Resposta da Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Clogged sewer line. They snaked out line, to clear it of roots.
After stating my problem, they responded with the right solution. Appointment was kept & they had the right equipment to repair problem.
12 de agosto de 2026
Resposta da Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
A/C problem found and repaired
17 de agosto de 2026
Resposta da Oncourse
We’re delighted to hear everything went smoothly for you! Our goal is to make home repairs as simple as possible - from scheduling and permits to sending a trusted local pro when you need one. Thank you for sharing your experience!
Accuracy is just a important!
The customer service representative at Pivotal told me the my situation was covered.
When I spoke with the contractor (electrician) I was informed that my IS NOT covered.
So, while the literal customer service was good, the information provided was NOT good.
Accuracy is just a important!
Very disappointing... 😞
18 de agosto de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we would like to review the claim with you further. We are unable to locate your account or claim and need some additional information from you to review the claim. Will you please email us at customerserviceinquiries@oncoursehome.com and a member of our Help Desk team will reach out directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Austin is always great.
14 de agosto de 2026
Resposta da Oncourse
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
The service agent sent to our home was…
The service agent sent to our home was absolutely excellent!! Before he left, he made excellent suggestions to us about keeping our air conditioner in top form during the warm months in Michigan. Super friendly and very professional!!
13 de agosto de 2026
Resposta da Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Simplicity!!!!
13 de agosto de 2026
Resposta da Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Steve of Gobie Appliances
Steve of Gobie Appliances, our technician fixed out dryer problem right away. He was extremely knowledgeable, capable, and very friendly the entire time. Outstanding technician and person overall. I would welcome Steve back if we ever needed another home appliance repair again! He was outstanding! Thank-you Steve!!!
13 de agosto de 2026
Resposta da Oncourse
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 2 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Good communication throughout the call…
Good communication throughout the call and visit. Friendly and helpful people. Efficient and complete service call.
14 de agosto de 2026
Resposta da Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Resposta da Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Excellent service.
It was very easy to make an appointment. the technician was timely and provided excellent service and advice.
3 de agosto de 2026
Resposta da Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Great service
My request for service was processed promptly. The service representative was on time and had excellent customer service skills. They resolved the plumbing issue’s pretty quickly. I’ve used the service twice so far and it has been great. I would definitely recommend them!
19 de julho de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Repair is now complete
Repair is now complete. Very professional and pleasnt repair person came, didn't have part needed and company had to order. Company called back and reported part was discontinnued and I needed new over. I found part, called them back, they then ordered and when it came in was installed and all is good now. Disappointed that I had to tell them where to obtain part.
6 de agosto de 2026
Resposta da Oncourse
Thank you for the review! We'll review the claim and part order process with the provider and share this feedback with them. We're delighted to hear that the claim was completed, and thank you for trusting us with your home coverage.
Satisfied customer
The technician arrived on time and was professional. Although he was unable to fix our washer, he determined that we could receive the stipend for use towards a new washer - we received the check in a timely manner and have replace the washer. This was a good experience.
20 de julho de 2026
Resposta da Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
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