OnePoll Avaliações 

1.164
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Update: Issue has been resolved!!! They gave me my account back and my points too. Really enjoyed this site for years and spent my time completing surveys everyday ( I completed the surveys honestly a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fantastic Survey site have been a member since for as long as I can remember. Short surveys lasting 3 to 4 mins sometimes less. I normally cash out about every 5 weeks sometimes may be longer but not... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

With so many survey sites ripping people off and scamming them out of time and money, it’s refreshing to find a site that values its survey takers. Onepoll are trustworthy, they pay fairly for your ti... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I've been a member of OnePoll for many years, easy little surveys, quick to do and payout regularly. I had a problem recently and Rachel in member support, could not have been more helpful and supp... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Analista de Mercado

Escrito pela empresa

OnePoll is an international market research agency. We do the research that powers news headlines for media outlets, helps global brands create impact and gives a wide range of organisations the intelligence they need to develop and grow. What we do matters and our panel community is at the heart of it all! Being a panel member is simple, complete a survey, earn points and use your views to inspire change. Joining couldn't be easier, just sign-up at https://onepoll.com using our quick and simple process and you could start earning today. To make things even easier, why not download the OnePoll app from the Apple Appstore or Google Play.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 89% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(1.164)

173 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Issue when trying to claim my reward payment

When trying to claim my reward payment, I was unable to complete the BACS details and the points disappeared from my account, but the payment was never activated.I emailed Rachel Knight who answered extremely promptly and sorted the issue straight away. Thank you so much Rachel! Excellent service!

28 de outubro de 2025
Avaliação não solicitada
logotipo da OnePoll

Resposta da OnePoll

Thank you for your review. Really pleased we could help so quickly and effectively.

Avaliado com 5 de um total de 5 estrelas

I love doing one poll surveys.nice and…

I love doing one poll surveys.nice and short,easy to do. The payout soon adds up. Any concerns email them and Rachel Knight replies within an hour and sorts the problem out. I had a problem and my account was blocked but Rachel sorted it out.

24 de outubro de 2025
Avaliação não solicitada
logotipo da OnePoll

Resposta da OnePoll

Thank you for your review. We value our members time so are always anxious to clear up issues quickly

Avaliado com 5 de um total de 5 estrelas

I’ve had a good experience with OnePoll…

I’ve had a good experience with OnePoll so far. The surveys are generally quick, interesting, and easy to complete. I like that payments are reliable and you can cash out once you reach the minimum balance. It’s a straightforward way to earn a little extra money in your spare time.

27 de outubro de 2025
Avaliação não solicitada
logotipo da OnePoll

Resposta da OnePoll

Thank you for your review. Thanks for being a part of our research.

Avaliado com 5 de um total de 5 estrelas

Excellent company.Lots os…

Excellent company.Lots os surveys.Prompt payments.

24 de outubro de 2025
Avaliação não solicitada
logotipo da OnePoll

Resposta da OnePoll

Thank you for your review and thank you for your help with our research

Avaliado com 5 de um total de 5 estrelas

Nice surveys

Nice enjoyable surveys which are quite short to complete and very interesting also. Rewards are paid fast - great customer service, too. Highly recommend, hence the Five Stars.

17 de outubro de 2025
Avaliação não solicitada
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Resposta da OnePoll

Thank you for your review. Thanks for all your help with our research.

Avaliado com 5 de um total de 5 estrelas

Takes a while to get to cash out but…

Takes a while to get to cash out but the surveys are very short which is a bonus. Payment takes about nine days once claimed at £20. Goes straight into PayPal.

10 de outubro de 2025
Avaliação não solicitada
logotipo da OnePoll

Resposta da OnePoll

Thank you for your review. We are trying to speed our payment processes up, they were originally 28 days and we have reduced that significantly

Avaliado com 4 de um total de 5 estrelas

Onepoll great fixed problem had to send…

Onepoll great fixed problem had to send I’d and selfie as asked because I changed my address.

8 de outubro de 2025
Avaliação não solicitada
logotipo da OnePoll

Resposta da OnePoll

Thank you for your review. Thanks for confirming your details, we need to make these checks to ensure that our data is of the highest quality. Thank you for your help with our research

Avaliado com 1 de um total de 5 estrelas

They've put my account on hold for no…

They've put my account on hold for no reason. I've been regularly doing surveys haven't been screened out or given wrong information l've got quite a few points towards my £20.

The reply back for ID is not something l should do even if this Company is genuine l'm now seeing lots of other similar complaints like mine.

I asked for an explanation was told that they couldn't tell me, really?

If this isn't sorted as its the principle of the matter then l feel strongly that everyone's account will go the same way.

I'm not one to just let this go after giving them a lot of my time, information to help them for a few years at least. Been problems in the past which l had to sort it out even though it was their fault.

They are still sending me surveys
Tell me how am l meant to do them if l cant access my Account?

4 de outubro de 2025
Avaliação não solicitada
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Resposta da OnePoll

Thank you for your review. We don't have an Ann Marks registered on our members database so we cannot confirm what has happened. It must be under another name. Generally if we get information that is inconsistent and doesn't match information previously provided we put the account on hold and ask for PhotoID to confirm that the member is genuine. If you are unwilling to prove your identity that it is your right but if you don't then we will not be able to reinstate you.

Avaliado com 1 de um total de 5 estrelas

I just Completed my Account

I just Completed my Account, and Email them Yesterday if I could use My Colleagues PayPal Email to redeem, while my Own PayPal is still Under supervision, They Refuse to reply me yesterday, I messaged them again, that I haven't heard a reply from them, Next this This Morning, they Blocked My Account and sent me a Message that They Made a scan, and Blocked my Account, For What Reason, for Emailing them, you get blocked, and Asked you to Provide your ID And you holding it also, who does that, So Now Onepoll Has Took my Time and Cash of £20, Real
Scammers, They Get you to answer Survey and Refuse to pay you, if you Wants, To block, Block them while they are still starting the ACC, not When they Place payment you Reject It, I have read many Comments Here, But Now I experience it, Real Scammers, I will The UK Authorities could look into this Website and see The way they dupe members

2 de outubro de 2025
Avaliação não solicitada
logotipo da OnePoll

Resposta da OnePoll

Thank you for your review. When we get multiple members being paid to the same PayPal address is raises an immediate alert because this is an indication of fraudulent activity. When this happens we ask for photo ID to verify the account so we can ensure it is a genuine claim. As is your right you have refused to provide account verification but without it we will not be reopening the account. Almost all of the remarkably few negative comments raised in Trustpilot follow similar themes of members identified as possibly fraudulent refusing to provide ID to confirm they are genuine. So far in 2025 we have paid out over 14000 member claims.

Avaliado com 1 de um total de 5 estrelas

OnePoll won't pay out unless you provide personal information

Quick to send me surveys when I signed up, but when I tried to redeem my points OnePoll rejected it and froze my account. I emailed them asking why and they had done this and they said they "seemed" to have found irregular or missing information or possible links to other accounts. They then asked for a photo of my photo ID, a separate photo of me holding the ID, and proof of UK residency! They should have asked for this when I signed up, as I would never have gone through this palaver just to do a few surveys. Keep my £20 reward that you don't want to pay and close my account!

2 de outubro de 2025
Avaliação não solicitada
logotipo da OnePoll

Resposta da OnePoll

Thank you for your review. As was explained to you we found inconsistent information in the details you supplied to us. When this happens we ask for PhotoID and confirmation that the member is a UK resident. You have every right not to verify your identity but without it the account remains blocked.

Avaliado com 5 de um total de 5 estrelas

Fast response to reported problem

Made contact to report a relatively minor problem. The issue was considered and a solution found within the hour. Just can't ask any more than that. Well done OnePoll - keep up the good work.

1 de outubro de 2025
Avaliação não solicitada
logotipo da OnePoll

Resposta da OnePoll

Thank you for your review. Really pleased we could respond so quickly and effectively. Customer Service is very important to us

Avaliado com 1 de um total de 5 estrelas

Waste of time and possible scam

After spending hours of my time on surveys, plus all the surveys you start and then they say, you're not eligible for the survey, and only getting half way to the cash out point, they blocked my account and said I was in another country. It may be because I use a VPN, though it' always set to the UK, so not sure what's happened there. They want photographic evidence of prrof of address and me holding said proof of address, but after reading other comments here, where they send this and stay blocked, I'm not going to risk sending such data that can be used fraudulantly. I'll just count moy losses and stay away. They really ow me £10 + for all the surveys I already did, but I'll never see that, and will have to chalk it up to experience. My advice is stay away from this company. Been doing surveys for years elsewhere and never had this happen before.

29 de setembro de 2025
Avaliação não solicitada
logotipo da OnePoll

Resposta da OnePoll

Thank you for your review. Where we detect inconsistencies in this case an IP address outside of the UK we automatically block the account pending investigation as this is a common indicator of potentially fraudulent behaviour. In this instance we ask for photographic evidence and proof of UK residency. People who provide genuine ID have never been blocked and there has never been any fraud caused by personal information being sent to us. Thank you for your help in the past

Avaliado com 5 de um total de 5 estrelas

Rachel sorted my problem immediately

For a while I've had three surveys in my survey inbox all saying that they have been deactivated by the people who posted them. Apparently they remove them when their study has finished. As they'd been in my inbox for ages Rachel kindly removed them.

1 de outubro de 2025
Avaliação não solicitada
logotipo da OnePoll

Resposta da OnePoll

Thanks for your review. We have spoken to our software supplier to try to make this process better as we know how frustrating our members find it. If it happens however we try and sort it out as quickly as possible

Avaliado com 5 de um total de 5 estrelas

I’ve been a OnePoll member for years…

I’ve been a OnePoll member for years but ,like others reviewing here, I found my account blocked a couple of days ago - because I forgot to turn my VPN off on this occasion. This was frustrating but customer service dealt with it very quickly when I contacted them and reinstated my account immediately once I provided an explanation and photo id. It’s a slightly clunky process but I really can’t complain about the speed of their response. All in all I think they are one of the best in their field, offering fair payment, short & interesting surveys and good customer service.

1 de outubro de 2025
Avaliação não solicitada
logotipo da OnePoll

Resposta da OnePoll

Thank you for your review. Because we want our data to be of the highest quality we conduct rigorous and extensive quality checks. We are conscious that occasionally genuine members like yourself are caught up in this hence the need for PhotoID. If this happens do do our best to expedite it as quickly as possible as we know how frustrating this is for members.

Avaliado com 5 de um total de 5 estrelas

Really helpful customer service

Really helpful customer service. I have contacted them on mnay occassions and every time I received quick response and detailed explanations. My issues were all resolved to my satisfaction. Their support is highly appreciated. Thank you Rachel.

29 de setembro de 2025
Avaliação não solicitada
logotipo da OnePoll

Resposta da OnePoll

Thank you for your review. We value our members time so if they have a query we always try to respond as quickly and effectively as possible.

Avaliado com 2 de um total de 5 estrelas

bit suspect

I have been with One Poll for years and have always kept up with my surveys but I tried to log in and my account has been blocked so I messaged Customers service and was told my IP address was not in the UK and what is my explanation for this, I have none because my IP address is the same one I've had for thirty years based in the UK and the same one since being with 0ne Poll. I was asked to send a photograph with me holding my UK ID, like my Passport to prove who I am As I explained I would not do this via E Mail due to the risk of Identity fraud and it all sounds a bit suspect. They now owe me for the surveys I have done but I can not access the account. Customer service unhelpful so I would think again before joining

22 de setembro de 2025
Avaliação não solicitada
logotipo da OnePoll

Resposta da OnePoll

Thank you for your review. The IP address details are checked against an industry third party database that we have been assured is up to date. When information does not match we ask for ID to prove identity. This is deleted as soon as we have checked it

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant survey site

Absolutely brilliant survey site. My favourite in fact. Decent surveys, generous points & very quick & efficient payouts.
It's a 5 out of 5 from me!

26 de setembro de 2025
Avaliação não solicitada
logotipo da OnePoll

Resposta da OnePoll

Thanks for your review. Thank you for your kind words. Great that you are loving what we do

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

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