I have used oneTech several times in the last year or so. The owner is consistently helpful, patient, knowledgeable and honest. This time he provided my husband with honest and knowledgeable advice... Ver mais
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Veja o que dizem as avaliações
Very impressed. Highly recommend this firm. Polite and professional service. Know what they are doing. Quick response to my initial enquiry, excellent comms throughout. Very quick repair to my l... Ver mais
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Took my I phone in as not charging sorted in seconds fluff in charging point had tried to clean myself but no luck. Owner didn't charge me think some shops would have kept phone made up some no existe... Ver mais
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Love the shop in our local high street, have always taken our phones and laptops there to have batteries changed and general maintenance (mine & husband's Androids and the kids' Iphones) at affordable... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Celulares
- Loja de acessórios para Celulares
- Loja de computadores e acessórios
- Assistência Técnica de Informática
- Loja de Informática
- Serviço de reparos de telefones
Escrito pela empresa
OneTech Gadgets is one of the UK's leading and innovative UK based Tech Gadgets retailer offering consumers and businesses the latest and greatest technology in budget branded smartphones, tablets and accessories. Our carefully selected most popular electronic devices from the world’s top budget and emerging brands combine high-tech with fantastic features in stylish yet inexpensive devices. Our sister company OneTech Repairs provides Repairs Service, Upgrades, Installation, Data Recovery and many more at our newly set up Outlet in Carshalton High Street. OneTech Gadgets’ mission is: “To exceed UK consumers expectations by offering the latest technology in Dual Sim 5G/4G/3G Smartphones, tablets and laptops at affordable prices through a convenient online store backed up with superior customer service. “ OneTech Gadgets’ Range Of Smartphone And Tablet Brands Include: Xiaomi, Asus, Lenovo, OukiTel, Leagoo, ZTE, ViewSonic, Samsung, Apple, HTC, Sony, LG, Nokia, Meizu, OnePlus, UMi, Huawei, Elephone, Telcast, Cube, Chuwi, ONDA, HP, Dell. We stock smartphones with Dual SIM card capability, plus Wi-Fi and 4G, 5G connectivity, 4G Tablets and Dual OS Tablets.
Informações de contato
19 High Street, SM5 3AP, Carshalton, Reino Unido
- +44 20 3287 7997
- contact via https://www.onetechgadgets.co.uk/contacts
- onetechgadgets.co.uk
4,9
Excelente
134 avaliações
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Horrible
I bought a Oukitel K12 pro from this seller. The phone was at times very slow, and the bluetooth wasn't working at all, i tried it with 3 different handsets, no connection. I tested the phone a little late and on the 30'th day i requested a return label. Throu a mistake of mine the return option was no longer available so i asked for the return label by message. The seller answered the second day saying that 30 days have passed and he will not accept the return. So i disputed the transaction on paypal and i got a full refund.
Please remember it is not accurate that you must return a product in 30 days. What you must do is initiate the return procedure in 30 days. Those are 2 different things.
And if you fail to do so there are other options available such as paypal disputes or disputing the transaction with your bank, talking to your union or the citizens advice and even calling a lawyer as some offer a 30 min free consultation they will explain about the consumer protections rights act of 2015.
Overall the seller is good if the products are ok, and horrible if anything goes wrong as he does not know how to handle things correcty nor does he want to be fair.
15 de março de 2021
Resposta da OneTech Gadgets
Hi Emilio Mendia,
Thanks for taking time to share your experience which doesn't reflect the true picture and other side of the story. You purchased Oukitel K12 6GB/64GB Smartphone from our eBay store on 7 December 2020 and after using it for 31 days left us message on eBay to provide you with return label. When we asked the reason of return you said, "it's not working. I'd like to return it and get a k13 instead" We requested details of what was not working, you wrote, it's slow and Bluetooth doesn't work. Please note we have all your messages saved as evidence. 6GB RAM phone is pretty fast and can not be slow unless you clutter your phone with too many large files and leave applications running in the background. Our eBay customer support provided you instructions to optimise the performance of your phone and also guided on how to enable and connect Bluetooth devices to your phone but you insisted you don't want to keep it and instead get a different model. It was clear at that point that there was nothing wrong with our phone but you simply changed your mind after using it for more than 30 days and expected us to accept returns for a used phone. You left us abusive and rude messages on eBay which eBay was made aware of. You subsequently opened a 'false chargeback claim' with your payment processor PayPal for "item not as described" on 5 February. Since ebay didn't allow you to open return because it was outside the 30 days window, you opened a chargeback claim with PayPal whose return policy is more lenient than ebay even when items don't qualify for return they will still side with buyers and override Consumer Rights Act 2015 for 30 days return policy. The question arises, if the phone you received was not as described then why did you still continue using it for more than 30 days?? It's apparent you made a false chargeback claim because our phone had no discrepancy or manufacturing fault. Several other happy customers purchased this phone from the same batch and had no complaints at all. All our phones go through QC (quality control) in the warehouse before they're sold to ensure customers get fully functional and defect free products. Despite all our customer support you sent us abusive messages on eBay. When you returned the phone we tested again but found no such issues that you mentioned. It's clear you milked the system to get desired results when we refused to exchange the phone with Oukitel K13.
We take pride in offering the best customer service to all our valued customers but don't tolerate any abuses. We work very hard round the clock and try our best to address all genuine concerns and resolve matters amicably but don't appreciate any abusive and manipulative behaviour. Consumer Rights Act 2015 clearly mentions that you are entitled to return electronics product within 30 days if it's faulty or not as described. You can also return your product within 30 days for other reasons provided it is still unused in original packaging and can be sold as new. In your case the phone was neither faulty nor had any discrepancies. You returned a used phone to us without authorisation. As a seller we are at total loss as we sold you a brand new fully functional phone, paid for DHL shipping out of our own pocket, answered all your rude messages politely yet ended up losing money and got this unfair negative review which we don't deserve. You have acted unscrupulously to make fraudulent chargeback claim which we will report to both eBay and PayPal.
iPad screen replacement
My screen was replaced in a couple of days at a competitive price and was given great advice on purchasing a new ipad.
28 de fevereiro de 2021
Avaliação não solicitada
Resposta da OneTech Gadgets
Thank you Colin for your glowing 5 stars review and using our repairs services in Carshalton store. We are glad to hear that you are a happy customer. Your recommendation is highly appreciated.
Quick turnaround
Quick turnaround, very helpful and honest.
27 de fevereiro de 2021
Avaliação não solicitada
Resposta da OneTech Gadgets
Thank you for using our store in Carshalton to use Repairs services. We appreciate your business and recommendation.
Great Service
Great Service, very polite, quick turnaround.
11 de fevereiro de 2021
Avaliação não solicitada
Resposta da OneTech Gadgets
Thanks Mr Bunce for using our store in Carshalton. We are glad that you are happy with our services. Any recommendations you make is highly appreciated.
Replaced a broken smartphone screen
Replaced a broken smartphone screen. Very quick, good price and very helpful. A gentleman. Would use again.
10 de fevereiro de 2021
Avaliação não solicitada
Resposta da OneTech Gadgets
Dear William, many thanks for your glowing 5 stars review and using our services to repair broken screen of your smartphone. We greatly appreciate your business and any recommendation you make.
Excellent service
Excellent service. Especially in these times. Nothing was a problem. Top marks! I dropped my phone damaging the screen. Within 48 hours was sorted
7 de fevereiro de 2021
Avaliação não solicitada
Resposta da OneTech Gadgets
Hi David, it's great to see another happy customer with glowing 5 stars review! It really matters alot and we highly appreciate your business and recommendation to other potential customers.
Excellent service
Excellent service, kept me updated all through my repairs, very fair priced too. Would highly recommend
6 de fevereiro de 2021
Avaliação não solicitada
Resposta da OneTech Gadgets
Thanks alot Lorraine for using our repairs services. We truly appreciate your recommendation and support.
Very helpful and honest service
Very helpful and honest service. Have already recommended to family. Would definitely use again.
6 de fevereiro de 2021
Avaliação não solicitada
Resposta da OneTech Gadgets
Thanks alot Heidi for your support and recommendation. We greatly appreciate your feedback and look forward to serving you again.
Exceptional customer service⭐⭐⭐⭐⭐
One tech gadgets has helped us out on numerous occasions and each time for me and my partner they have resolved the issue and got us back up and running in no time the service they supply is 2nd to none very knowledgeable and friendly service and very well priced highly recommended and would not use anybody else ***** 🔝🔝🔝 company the best around 👌🏻👍🏻
30 de janeiro de 2021
Avaliação não solicitada
Resposta da OneTech Gadgets
Thanks alot Dom for your glowing 5 Stars review. It's really heartening to read that you're happy with our services. Your feedback would allow us to continue to offer the best services to all our valued customers. We highly appreciate your business and recommendation.
I bought Asus Rog phone 3 and it works..
I bought Asus Rog phone 3 and it works well. They said they are offering support any time I want and provided contact details.
My phon
Works perfectly fine, good quality and software.
I am looking forward to buy more items from techgadgets.
31 de dezembro de 2020
Resposta da OneTech Gadgets
Dear Andrzej,
Thanks for your order of Asus Rog phone 3 placed on our eBay store. We are glad to see happy customers like you. We would love to serve you again and appreciate your recommendation. We reward loyalty by offering regular promotion and discounts for our products that we currently sell on our OneTech Gadgets store. You are welcome to contact us should you ever need any help.
Regards, OneTech Gadgets customer support
Very good service
29 de novembro de 2020
Avaliação não solicitada
Resposta da OneTech Gadgets
Dear Denis,
Many thanks for using our services. We look forward to serving you again and grateful for any recommendations you make.
Solved Gaming Computer problems
Ive visited OneTech twice and both times have been really happy with the way they’ve sorted out the problems with my son’s computer. The first time he was building his own computer but unbeknown to us the motherboard was faulty. This was identified and a replacement fitted. The second time the same computer had frozen and within 24 hours we had been called to say it was all working fine. The charges for the work were very reasonable and a full explanation of what was needed was given.
28 de novembro de 2020
Avaliação não solicitada
Resposta da OneTech Gadgets
Dear Sue,
Thanks alot for using computer repairs service in our Carshalton store.
We are absolutely delighted to know you are happy with your repairs. We look forward to seeing you again and appreciate your recommendation.
Fantastic service and very friendly…
Fantastic service and very friendly also honest which is a rare thing these days. I would definitely recommend one tech gadgets.
27 de novembro de 2020
Avaliação não solicitada
Resposta da OneTech Gadgets
Hi Billy,
Thanks for your 5 star reviews. We highly appreciate your business and recommendation. Unlike other businesses we offer personalised service to every customer. We believe honesty is the best policy and we try hard to build our reputation based on trust of our valued customers like yourself.
We would be very delighted to serve you again. 🙂
Resposta da OneTech Gadgets
Dear Urmila,
Thanks a lot for your glowing 5 stars review. We greatly appreciate your business and recommendation.
Resposta da OneTech Gadgets
Thanks Niels for your order from our eBay store. We are pleased to see happy customers like you. Please feel free to register on our online store www.onetechgadgets.co.uk to receive regular offers and promotions. We appreciate your recommendation and support.
Resposta da OneTech Gadgets
Dear SR,
Many thanks for your order placed on our eBay store. We highly appreciate your business and recommendation and look forward to serving you again.
Excellent service
Excellent service, went above and beyond when fixing an iPhone and will certainly be first port of call In the future
7 de outubro de 2020
Avaliação não solicitada
Resposta da OneTech Gadgets
Dear S Edwards,
Thanks for taking time to leave 5 star reviews. We highly appreciate your business and recommendation. It will be a great pleasure to serve you again.
Efficient and fast service
I received excellent customer service and a very friendly and approachable personality from the engineer. My daughter's phone screen was fixed within 48 hours and he knew exactly that the issue with her phone was just the screen.
Will happily recommend him. Thanks.
24 de setembro de 2020
Avaliação não solicitada
Resposta da OneTech Gadgets
Dear Laura V,
Thanks for using our phone repair service in our Carshalton store. We are delighted to hear that you are happy with the service received from our engineer. We highly appreciate your business and recommendation.
Excellent service.
Excellent service.
The best I have received over many years.
16 de setembro de 2020
Avaliação não solicitada
Resposta da OneTech Gadgets
Dear Fitzroy,
Many thanks for your support and recommendation. We would love to serve you again and grateful for your business.
Support team for the win
The only reason i dont give 5 stars is because i think this store needs to 'polish' their terms and policy a little bit. The support team on the other hand deservers a 6 star rating because they solved every issue i had with shipping while explaining to me every step of the way. Thank you support team <3
15 de setembro de 2020
Avaliação não solicitada
Resposta da OneTech Gadgets
Dear Sotman Paps,
Thanks for your order placed on our online store. We value your feedback and suggestions. Please do visit our newly designed website launched recently. We are sure you will love the new features and design. We hope to serve you again in future.
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