Ongo UK Avaliações 

Ongo never bother about 1 percen been bullied ate campaign coz they have lived here years they try controll me where I can't sit outside 8 get deliveries straight out not m8ning there own businesses I lo9k frew my kitchen wind9w privacy sticker to see them rounding up for trouble and there elderly no one thinks it can happen well move to Martins close vunrable woman yu see how they take piss nasty people barrow upon humber Martins close

Just tried ringing Ongo. No one available to take my call as the customer service team are in training!!!!!!!!!

ONGO offered mediation only to be not heard or listened to. Not even my own MH was took into consideration. Under the equality act 2010 you cant do this. Im not even allowed to call ongo in future if its to do with my neighbour. The chap that came out was talking about his snoring neighbour
Nothing to do with my situation and ongo are not meant to take sides. In this case they made me look like I was in the wrong. For wanting peace in my own home. You cant discriminate against mental health. And in this case I will be contacting a legal department about that. Won't change my review until you lot changes your attitudes on MH . Remember this... your social housing. Dealing with vulnerable tenants. You are lucky to get one star let alone 5!!

Uncontainable water leak, days of no contact or response times given. 2 tradesmen were sent instead of actual plumbers who put flimsy tape around the damaged pipe which turned to pulp overnight and has now resulted in flooded cabinets and water dripping from the electrical sockets through the walls. Been told to wait 24 hours with this all happening and not sleep encase someone shows. Absolute madness. Useless company!

Ongo have been a complete disaster for the whole term of my tenancy.
Over two years I’ve been waiting for several repairs, complained a couple of times about it and they still haven’t been fixed.
Now after being in supported housing which was costing 350 pounds a week, and signing a new tenancy which has been paid for since day 1 by the council.
I now all of a sudden have received letters threatening to evict me because even though my rent is paid for…. I need to pay more for some reason.
The explanation they gave was that even though I’m £200 in advance they want me to be £800 in advance for some reason.
Makes absolutely zero sense to do that for no reason.
How they gonna pay back these people if they by some chance die whilst two months in advance?
They won’t answer that question because they know the whole advance rent thing is complete nonsense

Since Guinness homes sold this warden controlled place of living it’s been a nightmare!

Between the council and Ongo not working together I found out that all our housing benefits were in suspension!

Sending me bills and lots of threats on the phone they will go for an eviction notice and they are under the housing ombudsman awaiting for the Assessor to call and I have staged them up from 1 to 2 !!!

Tried offering an apology during stage 1 of £150 but I refused to accept it and on stage 2 another apology came with £250 so I said no thanks!!

I did eventually get my rent paid had to send housing benefits the letters from Ongo for the rent to get out of suspension and suddenly they wanted a month’s rent in advance!

I am signed still with Guinness homes and I have already paid in advance for this flat just because you bought them out I wouldn’t pay twice for rent in advance they admit that I am a Guinness tenant.

There is a warden here but doesn’t do any care or even visits voluntarily checking on your welfare which they should check weekly especially since I fractured my wrist and no has even knocked on my door!

Empathy is Nil and surely the lack of care and compassion shows that you are not cared about here and has a duty of care towards each resident but when I complained and the boss of the warden called to see me but the warden still hasn’t visited 🤬

I do wonder what the warden’s role is but honestly we don’t need one because it’s independent living but many times I have had my calls ignored!!!

Social services wanted my key safe code but I don’t know if social services emailed the warden??

I am a disabled lady already and fell in my flat so as no help from Ongo just trying to threaten me constantly!!

I do hope the Assessor makes his decision on the facts that I have emailed with my evidence!

No one is allowed to threaten the vulnerable people living here!

Garden’s are a mess but Ongo just pay for a cut yet we pay £53 month in service charges!

The rent is £88 so you can see what we are charged for they employ contractors to do jobs here!!

Shoddy cheap ones so I am very unsatisfied with Ongo homes.

They employed a guy to tidy the garden but unbelievable he’s off sick jeez 🙄

Window service appalling using a brush with water from a tank on his van and you don’t clean windows like that and it’s so dangerous having hose pipes obstructing our courtyard!

So a few of us got our own window cleaner because we have had enough!

Dealt with a neighbour and the friend selling drugs and so many times I reported them to the police and landlord and good grief closed the case saying Coercion which is just a joke years I’ve endured their behaviour and constant visitors at the flat and so many times the police kicked their door in!!

So unfair that eventually the new neighbours helped to report them and finally they were evicted so now it’s a sensitive let here not good their policies and took Ongo long enough to evict them honestly!!

Regarding the common room it’s equipped with a washer and dryer in another room and there’s a kitchen!

There is no community spirit here and they haven’t even removed all the benches outside left rotting and we pay enough so I am basing my opinion on the situation and negligence and the only time you receive any letters it’s usually about rent!

None of us are happy here it’s in a rough area of Crosby and many residents have left and some moved in and not long later they left I don’t blame them either!

I’m hoping that the Assessor makes a decision and finds Ongo are in the wrong and I want justice for what they have put me through and sanction them where necessary!!

I have sent enough evidence on my case and complaint.

I am heartbroken no one cares about me when I moved here I was promised to be cared about and since I have broken my wrist I feel uncared about and 7 x did the warden ignore my calls so there’s no point in engaging with Ongo who act like bullies and no wonder residents leave!!

Even my Social worker was horrified when I told her that no one cares and thanks to the Home Care Service from the hospital they came to help me with washing and preparing my breakfast and making a sandwich for lunch.

I don’t know how I would have coped without the carers on a short term basis and I feel neglected by Ongo homes!!

FACT they do not care!!

I wish no stars were possible. Unfortunately I’ve had to put one star. I live near info tenants who were recently allocated a social housing house. Immediately, a sofa, mattress, garbage and bags of rotting refuse appeared in the fro. And back gardens, repeated phone calls and pix sent to info by all my neighbours have resulted in zero progress. Info call waiting is interminable. Don’t select the ‘call back’ option because they never do call back.

Totally useless organisation putting scruffy scum bag tenants into a nice neighbourhood then doing nothing g about it. One call handler even said to me “you have to remember it’s social housing”

Scunthorpe ongo are some what okay. I rang them up for support to help fill in paperwork, and to understand questions, and what they mean. Ongo was quite fast in responding, and offering assistance, very helpful. The 2nd time I ask for support, but this time for my mental health. They're not good support for mental health. They're very reluctant and very slow to offer support. It took them just over 2 months to respond. Whilst I was waiting I decided to go to the doctors and I explained to him about my mental health and in less than a week trained and professional Mental health services come to my flat with help and support. So there you have it They're happy to help with literacy and filling in forms and making phone calls for you but they are very reluctant and very slow to help with your mental health issues.

We have a leak for the "stench pipe" that runs inside out home from the roof line to the sewer. It has been leaking for 5 days now and is still ongoing, we are unable to use the shower, bath, basin in the bathroom, sink in the kitchen, toilet, we cannot wash dishes or clothes. Ongo have done absolutely NOTHING to repair the issue, they have ZERO sympathy for tenants issues, we i complained they sent around a plumber who could do nothing as a joiner is required first to remove kitchen units to get to the leak. They expect that this type of repair is NOT an emergency even though it constitutes a health and safety issue. As long as Ongo get your rent money every month you can go fly as far as they are concerned. They ought to have their housing license removed permanently. If someone reading this is considering moving into an Ongo property i urge you most strongly to not do it. THEY ARE CRAP !!!!!!!!

I wouldn’t even give Ongo 1 star if I could. They have let me with no heating or hot water for 6 days now , boiler parts aren’t in stock ? No consideration for tenants health or wellbeing,and no help out there for tenants is similar situations .

We are outraged by Ong's work and their very attitude. For the second year in a row, all hot water disconnections (boiler works) take place only in the cold season. Without hot water, we have no heat, we cannot bathe, and we pay all our money on time. Yesterday, a gas worker came and while checking, he found that the boiler is broken, it does not maintain pressure. Took the boiler, disconnected it from the gas and it is cold. The gas worker reported everything to Ongo the day before yesterday and that was until lunch. Why did Ongo's employee come and see if it was true just yesterday. Apparently, they will order the boiler only today. How long will it take to get it? And then when will it be replaced? How long will it take to be in the cold? Will it be necessary to contact a lawyer?

Ongo have gotten worse over the last couple of years. You report a job and you're lucky if someone turns up . Yet jobs that you've been told can't be done? tradesman turn up randomly. Try telling switchboard this and nothing changes. I just let them turn up now. And you have to wonder how vindictive and how much say Ongo have when dealing with tenants waiting to be rehoused who point out how bad Ongo are . They do need looking at by an independent body .

How bad is this rung and reported today that I can't get out my front door handle goes up and down but will nit open at all they jabe sent me me repair date 17th October 12pm... kitchen drawer to be fixed been near a yr .what is going on and alot the of the workers do cowboy job could.sometimes do better job my self .

Disability discrimination, harassment, aggressive practices, if you complain they bully you out of your property or threaten you with breach of tenancy.
Allow ASB to continue, put vulnerable adults with mental health issues in an ASB area.
Pushes tenants at risk from suicide to a point of going over the edge.
Turn up to your property without lawful notice on more than a few occasions.
Threaten you with eviction if you dare to raise a complaint.
They bully their way into your property.
The list is endless with ONGO.
If the staff treated their own partners the way they treat there tenants they would be committing the offence of coercive control, abuse, harassment.
Section 8 of the human rights act broken
Unlawful eviction by harassment.
Equality act laws broken.
Honestly you wouldn't treat a rat like this.

Poor experience as a tennet been in mental health had a meeting today their going to seek possession and takeaway a starter tenancy complaint sent to CEO Very unhappy they can't agree one thing then change their mind weeks down the line they agreed to give me one more chance so I think if should be upheld my complaint I've made 😡

Had the gas man come around today to fix the boiler not been working for at least 8 month the last guy came out to fix it took the fan out bashed it with a hammer and it worked yes for 3 wholes day lol today thay came to look at it when the bloke took the lid of and release a catch it was like a waterfall even he jumped back apparently the gutters blocked and water is flowing into the boiler they are shabby ***** these flats are made on the cheep for profit not for the ones that live in them

Gave 3 stars as natural as I'm actually a guiness partnership Tenant and just been informed ongo may be taking over there properties in North east lincolnshire Reading the reviews im doubtful that ongo are worse the guiness I just hope they fit new doors and windows and update the electrics and radiators kitchens and bathrooms as the property im in these need these all done due to guiness not listening to what need doing to keep the houses in good order and some of the workers they have actually saying they have done work and not currently im sat with heating on yes the radiators get hot but due to doors and windows causing active drafts there is little heart in the house I just hope this and other issues are sorted out when this company takes over even though I live on a well known estate in grimsby there are alot of decent tenants aswell as some bad ones the reputation of this estate is not actually anything like living on it I have lived in so called good areas and have had extremely bad infact nightmare neighbours from hell type thats why I moved where I am and had no problems apart from the landlord

My grandmother woke up on a weekend with no hot water. I looked on the website and it clearly stated loss of hot water in winter months is classed as an emergency - given the fact she is also 92 I rang them only to be told its not classed as an emergency so we need to call back during the week. This is how they treat their elderly tenants! They clearly don't understand how distressed an elderly person can get when something isn't working. The lady I spoke to was rude and short.

Hope less service can't provide the service on time as my TVs display has gone and was told that it will be repaired in 10 days still there is no solution

Thought l would put a Nice review on Ongo website Had our Bedroom radiator connected today the plummer was Len what an excellent job he has done found him to be courteous and very thoughtful about his work on the pipe work done an excellent job Len is certainly an asset to Ongo we are in Epworth Isle of Axholme