onlocationexp.com Avaliações 

487
•
O TrustScore é 3.5 de um total de 5

3,6

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My experience with the Steve Furgal tennis tour company has always been positive. I always wanted to attend the major tournaments in person. Over many years of purchasing tickets, booking hotels, flig... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The race experience was great and we purchased the Champion package at Bristol. We had access to everything from the stands to the haulers for the cars. The meet and greet was excellent and being in v... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Used thier services to attend the ryan garcia fight. My very first boxing match and vip experience. They were highly helpful , professional and organized. I definately recommend anyone who wants a gre... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Totally inflexible and pretend packages are transferable, but they really aren't. No exchanges even when tickets are still available for other events. The worst side of ticket selling. Hide behin... Ver mais

A empresa respondeu


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

487 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(487)

78 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

US Open Delight

My experience with the Steve Furgal tennis tour company has always been positive. I always wanted to attend the major tournaments in person. Over many years of purchasing tickets, booking hotels, flights etc for the other tournaments, I was aware of Steve's company. I began to think I needed connections to go to a major tournament and thought Steve's company would be my way into these tournaments and I was right... no fuss no muss! I have loved every moment of purchasing my packages through his company, interacting with his staff and looking forward with excitement to these events. Next stop, Indian Wells 2027! Can't wait!

10 de setembro de 2026
Avaliação não solicitada
logotipo da onlocationexp.com

Resposta da onlocationexp.com

Hi Catherine,

We are so happy to hear of your positive experience with us! It is wonderful to know that our team could provide you with the effortless access and great packages you needed to turn your travel dreams into reality. We truly appreciate you sharing your positive feedback with us, as well as your kind words about our staff. Serving dedicated sports enthusiasts like you is a complete pleasure for our entire team. We share in your excitement and look forward to welcoming you to Indian Wells in 2027!

Avaliado com 5 de um total de 5 estrelas

The race experience was Excellent!!

The race experience was great and we purchased the Champion package at Bristol. We had access to everything from the stands to the haulers for the cars. The meet and greet was excellent and being in victory lane to celebrate with Logano was well worth it!! The onlocation reps are there for you throughout the weekend and are very friendly and welcoming. I would highly recommend the champion package with Onlocation if you’re going to see a NASCAR race!!

19 de setembro de 2026
Avaliação não solicitada
logotipo da onlocationexp.com

Resposta da onlocationexp.com

Hi Marc,

We are so happy to hear you had such a fantastic time at the Bristol race with our Champion package! We are especially glad our representatives contributed to your enjoyable weekend. Thank you for your wonderful recommendation. We hope to host you again in the future!

Avaliado com 5 de um total de 5 estrelas

Awesome company to do business with

Awesome company to do business with. Ford really helped make the experience great

19 de setembro de 2026
Avaliação não solicitada
logotipo da onlocationexp.com

Resposta da onlocationexp.com

We're so glad to hear you had such a positive experience with us. We appreciate your kind words!

Avaliado com 5 de um total de 5 estrelas

Outstanding company for tennis travel

There is no better company to travel with for major tennis tournaments.

5 de setembro de 2026
Avaliação não solicitada
logotipo da onlocationexp.com

Resposta da onlocationexp.com

Hi there,

We're so glad you enjoyed traveling with us! We appreciate your kind words and look forward to hosting you again!

Avaliado com 5 de um total de 5 estrelas

Easy to book and pay

Easy to book and pay. Your staff was very helpful!

8 de setembro de 2026
Avaliação não solicitada
logotipo da onlocationexp.com

Resposta da onlocationexp.com

Hi Cherie,

We're so glad to hear that booking was easy and our staff provided helpful assistance. We appreciate your kind words!

Avaliado com 4 de um total de 5 estrelas

From the beginning

From the beginning, the booking process was smooth and the agent was pleasant and professional. Communication was ample and easy to understand. The accommodations and seating were excellent. Transportation to and from the venue were adequate but the frequency of return trips could be improved.

29 de agosto de 2026
Avaliação não solicitada
logotipo da onlocationexp.com

Resposta da onlocationexp.com

We're so glad you had a smooth booking and enjoyed the excellent accommodations! We appreciate your feedback regarding the frequency of return transportation trips and will certainly look into improving this aspect of our service.

Avaliado com 5 de um total de 5 estrelas

Our family had a great tennis time

Our family had a great tennis time! We enjoyed the tennis, the seats, the hospitality, and the experience of the staff.

30 de agosto de 2026
Avaliação não solicitada
logotipo da onlocationexp.com

Resposta da onlocationexp.com

We're so glad your family had a wonderful time enjoying the tennis, seating, and our staff's hospitality. We appreciate your kind words!

Avaliado com 5 de um total de 5 estrelas

The quality of the tickets and the ease…

The quality of the tickets and the ease of transport between the US Open and the hotel.

3 de setembro de 2026
Avaliação não solicitada
logotipo da onlocationexp.com

Resposta da onlocationexp.com

Hi Miss Isabel,

Thank you for your positive feedback! We're happy to hear that we were able to make your time at the event convenient and enjoyable!

Avaliado com 5 de um total de 5 estrelas

An Amazing US Open Experience

Our US Open tennis experience was absolutely incredible from beginning to end! Every detail was thoughtfully planned and handled with professionalism. The hotel accommodations were excellent, transportation was seamless and convenient, and our tickets provided us with an unforgettable experience at the tournament.

I was especially impressed with the beautiful ticket package mailer we received prior to the trip. The information provided was extremely thorough and made us feel completely prepared before traveling. It was clear that a great deal of care and attention went into making sure every part of the experience was well organized.

The customer service was also outstanding. Everything exceeded our expectations and allowed us to simply relax and enjoy the excitement of the US Open.

This was truly a first-class experience, and I would **highly recommend** this package to anyone considering attending the US Open. We made wonderful memories and would absolutely book again!

4 de setembro de 2026
Avaliação não solicitada
logotipo da onlocationexp.com

Resposta da onlocationexp.com

Hi Kristie,

We are so pleased to hear that your US Open tennis experience was went so smoothly with us! Thank you so much for taking the time to provide us with such thoughtful feedback and kind words. Your recommendation means a great deal to us, and we look forward to welcoming you back for more wonderful memories!

Avaliado com 5 de um total de 5 estrelas

Ryan garcia fight

Used thier services to attend the ryan garcia fight. My very first boxing match and vip experience. They were highly helpful , professional and organized. I definately recommend anyone who wants a great experience to at least check these guys out. I will be using them for future events for certain.

12 de setembro de 2026
Avaliação não solicitada
logotipo da onlocationexp.com

Resposta da onlocationexp.com

Hi Dwayne,

We're so happy you had such a great VIP experience at the boxing match! We truly appreciate your kind words about our team's professionalism and organization. We look forward to assisting you with future events!

Avaliado com 1 de um total de 5 estrelas

A Costly Disaster

A Costly Disaster – Stay Far Away from the On Location "Premium" Experience
I recently purchased the NASCAR Premium Rolex package through On Location, expecting a high-end, seamless, VIP experience. Instead, it was an absolute disaster from start to finish and a massive waste of money.If you are considering booking through this company, my strongest advice is to stay clear of this business. You are far better off buying your own tickets and packages. Not only will you save money, but you will actually know what to expect and what is going on.Here is a breakdown of why this "premium" package was a total letdown:Failed Transportation: The premium coach bus provided by the company broke down, immediately derailing the schedule and setting a terrible tone for the entire day.Complete Disorganization: The staff and ground crew hired to direct guests were entirely clueless. There was absolutely no direction or communication from the two designated On Location directors/staff members on-site. Everyone was left wandering and trying to figure things out for themselves.The "Rolex Lounge" Joke: The promised "all-inclusive" food and drinks turned out to be a frustrating nightmare. I had to wait in a massive buffet line for over an hour just to get a plate.Subpar Food: To call the food mediocre is being incredibly nice. For the premium price tag associated with the Rolex name, the quality was completely unacceptable.Save yourself the headache, the empty wallet, and the immense frustration. On Location talks a big game about luxury experiences, but they completely fail on basic execution, logistics, and hospitality. Do it yourself—you’ll get a much better experience for a fraction of the cost.

27 de agosto de 2026
Avaliação não solicitada
logotipo da onlocationexp.com

Resposta da onlocationexp.com

Hello CB,

We truly appreciate you taking the time to share your detailed feedback regarding your recent NASCAR Premium Rolex package experience. We regret to hear that your experience fell short of the high standards we aim to provide and the expectations you rightfully had for a premium event.

We are very sorry to hear about the issues with the bus and your disappointment with the Rolex Lounge, specifically the wait times and the quality of the food. Please be assured that we are taking your comments very seriously. We are actively reviewing these specific points with our operations and hospitality teams to identify where improvements can be made. Your insights are invaluable as we work to refine our services and ensure that our premium offerings consistently deliver the seamless and high-quality experience our guests expect.

Avaliado com 1 de um total de 5 estrelas

Misrepresentation & Miscommunication

From incomplete schedules and missing information to non-functioning websites and poor pre-trip communication, the reservation process was deeply frustrating. When we arrived in Ireland, the experience unfortunately deteriorated further. Staff at several properties appeared to have little awareness of our itinerary, and the On Location staff member at The Academy Hotel in Dublin had very limited English proficiency, which created significant communication challenges.
Some of the described inclusions also felt misrepresented. The "Ring of Kerry Tour," for example, went only to Kenmare before dropping us off for shopping in Killarney — a significant departure from what was advertised.
For context, we recently traveled with the UNC Alumni Association, which contracted with Odyssey Tours. That experience was logistically seamless with exceptional tour guides and transportation — a stark contrast to our On Location experience. We have shared our concerns with the Rams Club staff as well.

10 de setembro de 2026
Avaliação não solicitada
logotipo da onlocationexp.com

Resposta da onlocationexp.com

Hello Susan,

Thank you for taking the time to provide us with this feedback. It is our goal to provide the best possible service for our guests and that starts from the reservation process and throughout the event journey.

We're truly sorry to hear about the difficulties you encountered and have passed this feedback to the appropriate parties. We always use our guests constructive comments when planning and bettering our operations moving forward.

Avaliado com 5 de um total de 5 estrelas

Very friendly

Very friendly, fun experience. Loved it, thank you very much.

28 de agosto de 2026
Avaliação não solicitada
logotipo da onlocationexp.com

Resposta da onlocationexp.com

Hi Tracey,

We're so happy to hear you had such a fun experience with us! Thank you for sharing your positive feedback with us, we truly appreciate it.

Avaliado com 1 de um total de 5 estrelas

Extremely overpriced for nothing except…

Extremely overpriced for nothing except a game ticket and 30 minute early access to the store. Secondary sites were actually cheaper for basically the same thing

13 de agosto de 2026
Avaliação não solicitada
logotipo da onlocationexp.com

Resposta da onlocationexp.com

Hi David,

Thank you for providing this feedback. We are sorry to hear the pricing and value of the package did not meet your expectations. We are continuously reviewing our offerings and will pass this feedback along.

Avaliado com 5 de um total de 5 estrelas

Field of Dreams for a non-Iowan

As someone not living in Iowa ticket purchasing options for the Field of Dreams game were limited, but On Location provided me a path to check this bucket list item off. I had an amazing time and I have been highly recommending On Location to my friends who have expressed interest in going next year.

13 de agosto de 2026
Avaliação não solicitada
logotipo da onlocationexp.com

Resposta da onlocationexp.com

Hi David,

We're so happy to hear you had a great experience with us at Field of Dreams! We truly appreciate you taking the time to leave your positive feedback and we hope you'll join us at another event soon!

Avaliado com 1 de um total de 5 estrelas

Price too high

Price too high. Poor Seat

13 de agosto de 2026
Avaliação não solicitada
logotipo da onlocationexp.com

Resposta da onlocationexp.com

HI Cynthia,

We appreciate you sharing your feedback regarding the seating included with your purchase. We do list the section and row included prior to an order being made and apologize if it was not what you were anticipating. We'll pass this on to the appropriate parties as we always use our guests comments when planning and bettering our offerings.

Avaliado com 1 de um total de 5 estrelas

Predatory and Deceitful

My experience was that they enticed me to a phone conversation where they tried to sell me a $30,000 package. When I said I was interested in the $1000 package they said they were sold out. Then about a week later they had more tickets but the $1000 package was now $2300. The seats were in the bleachers section. They did not tell me the row until after the purchase.

12 de agosto de 2026
Avaliação não solicitada
logotipo da onlocationexp.com

Resposta da onlocationexp.com

Hi Jill,

We do apologize for any frustration with the purchase process. Our package pricing is based on market demand and can fluctuate depending on many factors.

Avaliado com 5 de um total de 5 estrelas

Worth it for the many experiences

Overall this was a great experience. The experiences and amenities were great. The one hang up was a miscommunication between On Location and local staff that prevented early entry to the park, which was a big part of the experience.

10 de julho de 2026
Avaliação não solicitada
logotipo da onlocationexp.com

Resposta da onlocationexp.com

Hi William,

Thank you for your positive feedback! We're happy to hear you had a great time with us and have passed on your feedback regarding the early entry to the park. We're always working to ensure communication between our team and venue staff is as clear as possible.

Avaliado com 5 de um total de 5 estrelas

Great experience with peace of mind

Great staff and peace of mind for an event that is difficult to get tickets (I didn’t want to buy tickets at resale pages that can’t guarantee me entrance). Plus, extra activities that helped make the event memorable.

14 de julho de 2026
Avaliação não solicitada
logotipo da onlocationexp.com

Resposta da onlocationexp.com

Hi Juan,

Thank you for your kind words! We're happy to hear the staff was helpful and the on-site activities were appreciated. We hope you'll join us again at another event soon!

Avaliado com 1 de um total de 5 estrelas

Most expensive lesson of my life

Most expensive lesson of my life. I purchased two VIP tickets for UFC 329, and couldn’t have been more disappointed. They oversold the event, so we got pushed up to the Tower Club. It was 2 1/2 hours before any fighters showed up, and there was no interacting with them, just stand in line, get your picture, and move on. One of the coordinators actually told us that if we tried to get an autograph, we wouldn’t be allowed to get our picture taken. Can you imagine saying that to someone who paid $6,700 for the tickets? How insulting. I overheard one of them mention the fighters being downstairs, so I went to the Ghost Lounge, where they had the more well-known fighters, and they wouldn’t allow me in because I hadn’t paid enough money. This is a huge downgrade from when Quint Events ran the show and it’s almost twice the price. Stay far away from this business, because they just don’t care about anything but your money. And please don’t thank me for my feedback, because absolutely nothing will change.

11 de julho de 2026
Avaliação não solicitada
logotipo da onlocationexp.com

Resposta da onlocationexp.com

Hi there,

We're truly sorry for the disappointment you felt. We work on a tight day of event schedule and autographs are not listed in the package elements because they cannot be accommodated during the time. As noted in pre-event communication, The Tower Club was specific for Rising Star guests and the Ghost Club was allocated for Elite and Champion ticket holders. While all elements were provided and took place as planned, we do take our guests feedback and concerns seriously and have made your comments known to the appropriate parties.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais