Only Games Avaliações 

211
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I was a little hesitant ordering from overseas, but Only Games made the entire process easy. Shipping to the United States was smoother than expected, and I appreciated the clear communication from t... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I have ordered twice from onlygames, and I have been sorely disappointed both times. Important context: I live in Clearwater Florida, 4 hours from where they state on their website that all US pro... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered "The Beast" package. The box came with two major discrepancies: The Anchorite Shrine was missing its arm and a Hellknight sculpt had been replaced with a duplicate. The box came with a few e... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

There was a fairly long wait to get our order, but the result is gorgeous. A bit of clean up here and there, but nothing unexpected. The buildings are so beautiful and detailed and totally worth the... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de miniaturas

Escrito pela empresa

ALL COMMUNITY REVIEWS CAN BE FOUND HERE: https://only-games.co/pages/canvas


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

211 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 82% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,3

Todas as avaliações

(211)

49 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

waiting and waiting

Placed a order which after a month I contacted them asking for an update, bare in mind they advised orders taking 15 days to do. Withing a few days it was sent. A month ago I'd put a 2nd order in thinking that the first one might of been missed off but after more than a month still waiting. Wouldn't use again

8 de abril de 2025
Avaliação não solicitada
logotipo da Only Games

Resposta da Only Games

Hi Aaron,

I'm sorry that your order was late, But I did tell you about the reason why the order was delayed.
We are trying our best to fulfill all order within the given timeframe, but in order for you to receive the best quality, we do have very strict quality control. So if a print fails, then we need to redo the entire reprinting processes and this takes time depending on how big your order is.

Kind regards,

Avaliado com 5 de um total de 5 estrelas

TOP ! ! !

top shelf miniatures and customer service!

15 de maio de 2025
Avaliação não solicitada
logotipo da Only Games

Resposta da Only Games

Hi jay,

Thank you so much for taking the time to leave us such a nice review!

Kind regards,

Avaliado com 5 de um total de 5 estrelas

I had a GREAT experience with Only Games!!

I had a wonderful experience with Only Games recently. Ordered two different sets of minis and they came a day or so ago and look wonderful! Granted, it did take a bit to ship, but unfortunately that’s what happens to a small company when they become WILDLY POPULAR! They’ve had a backlog of work to get out, and they take their time printing. Good things take time, and I’m an older dude so I am full of patience. They shipped well-printed, and almost completely “cleaned” prints…I only had a few stray bits of support that I cleaned up, but I’m obsessive like that. ;)

Loved the experience and would HAPPILY order from them again!

12 de maio de 2025
Avaliação não solicitada
logotipo da Only Games

Resposta da Only Games

Hi there!

Thank you so much for taking the time to leave us such a nice review! I apologize for the delay in your order, but we appreciate the understanding!

Kind regards,

Avaliado com 4 de um total de 5 estrelas

Great customer service when needed

I received multiple items from the Trench Crusade Kickstarter. There was some warping in a few smaller pieces, but I understand this is normal with resin prints and it was easily fixed by dipping the parts in hot water and watching them move back into the correct shape.

Unfortunately, I was missing one of the models from the collection. After a quick email discussion to explain the issue, Only Games sent me the model out and rectified the problem. This was great customer service.

5 de maio de 2025
Avaliação não solicitada
logotipo da Only Games

Resposta da Only Games

Hi Tim,

Thank you so much for taking the time to leave such a nice review.
I'm happy that we could sort out the issue!

Kind regards,

Avaliado com 1 de um total de 5 estrelas

Awful delivery time

Having a order not be delivered after 2 months of waiting is horrible. When the product page says shipped by the 15'th day. Is pretty bad...

12 de maio de 2025
Avaliação não solicitada
logotipo da Only Games

Resposta da Only Games

Hi Morten,
I'm sorry that you have a delay in your order. Could you please send us a message together with your order number here: https://only-games.co/pages/contact-us

Then I can take a look and see what we can do about this.

Kind regards,

Avaliado com 4 de um total de 5 estrelas

Great support response

I received models from the Trench Crusade Kickstarter campaign. My models arrived with a few parts warped, but were otherwise great quality prints. After reaching out to the support team for assistance with the warping, they sent me replacement minis free of charge very quickly.

21 de abril de 2025
Avaliação não solicitada
logotipo da Only Games

Resposta da Only Games

Hi Kyle,

Thank you so much for taking your time to leave us such a nice a positive review!
I'm happy that we could resolve your issue!

Kind regards,

Avaliado com 5 de um total de 5 estrelas

Very happy with the cuatomer support

The models I received for Trench crusade were in good condition. Some slight warping and they neede a bit o clean up but nothing major. One piece from the multi part kit was missing however. I contacted cutomer support and provided them with pictures and got a reply within a couple hours. I received a replacement for the missing part within a reasonable time and free of charge. Very happy with the customer service experience :)

8 de maio de 2025
Avaliação não solicitada
logotipo da Only Games

Resposta da Only Games

Hi Daniel,

Thank you so much for taking your time to leave us such a nice a positive review!
I'm happy that we could resolve your issue!

Kind regards,

Avaliado com 5 de um total de 5 estrelas

No issues at all from my POV

No issues at all from my POV, slight delay on the order but came as requested and customer service helpful when I chased.

18 de abril de 2025
Avaliação não solicitada
logotipo da Only Games

Resposta da Only Games

Hi Tom,
Thank you so much for taking your time to leave us such a nice a positive review!
I'm happy that we could resolve your issue!

Kind regards,

Avaliado com 1 de um total de 5 estrelas

Received my trench crusade physical…

Received my trench crusade physical miniatures.

Very disappointed, model broken, other models packaged so tightly weapons are warped, most likely never be right and a wrong mini.

Generally not great quality, expected better than I could do at home but should have opted for the stls as on my consumer grade equipment I could do much better.

Now left in a position where I have admin work to get what I paid for.

Will not be using only-games and any further Kickstarters or crowd funding that has them will be avoided.

28 de abril de 2025
Avaliação não solicitada
logotipo da Only Games

Resposta da Only Games

Hi Peter,
Thank you for taking the time to leave us a review.

Sometimes models break during transport and I'm really sorry that this has happened to you.
I can see that you have contacted us about the mini's, and we are arranging a replacement for you.

Avaliado com 4 de um total de 5 estrelas

Excellent customer team

At first, the condition of the order was not as expected, but after a mail, the Customer team was amazing.

They sent the whole batch for free and the quality of it was perfect.

Thanks to them for this brillant following, the order was great.

27 de abril de 2025
Avaliação não solicitada
logotipo da Only Games

Resposta da Only Games

Hi Adrien,

Thank you for your kind words and for taking your time to leave us a review.
I'm glad we resolved your issue.

Kind regards,

Avaliado com 5 de um total de 5 estrelas

Good quality miniatures and support

Good quality miniatures and I have ordered from them multiple times. I recently received my Trench Pilgrims war-band from the Trench Crusade kickstarter, where a few parts were damaged. The customer support team quickly resolved the issue and sent out replacements. Overall great products and servicess!

25 de abril de 2025
Avaliação não solicitada
logotipo da Only Games

Resposta da Only Games

Hi Alfred,
Thank you for your kind words and for taking your time to leave us a review.
I'm glad we resolved your issue.

Kind regards,

Avaliado com 5 de um total de 5 estrelas

Missing pieces from kickstarter

I had a few small piece missing from a kickstarter campaign fulfillment and emailed to let them know. They responded really quickly and sent out a replacement straight away. The customer service team were friendly and helpful.

23 de abril de 2025
Avaliação não solicitada
logotipo da Only Games

Resposta da Only Games

Hi Jason,
Thank you for your kind words and for taking your time to leave us a review.
I'm glad we resolved your issue.

Kind regards,

Avaliado com 5 de um total de 5 estrelas

A good experience

I ordered miniatures for Star Wars Armada during November, unfortunately some were damaged and one was missing a part. Those things can happen sometimes, I wasn't angry at all. I contacted the customer service support team to tell them about my problem and they were very patient, receptive and helpful. They kindly offered me replacements for each part that was damaged or missing and I received it a few days ago.
I am very satisfied with my experience and will purchase again at Only Games if need be.

19 de abril de 2025
Avaliação não solicitada
logotipo da Only Games

Resposta da Only Games

Hi Thomas,

Thank you so much for your kind words and taking the time to leave us a review.

I'm glad that we could resolve your issue and replace the damaged parts in your order. We do however, Apologize for all the delays in your order and the huge inconvenience caused by this!

Kind regards,
Olive

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

Had to contact customer service due to an issue with my Trench Crusade fulfillment. They were highly responsive and quickly made things right.

17 de abril de 2025
Avaliação não solicitada
logotipo da Only Games

Resposta da Only Games

Hi Chris,

Thank you so much for your kind words and for taking the time to leave this review.

Kind regards,
Olive

Avaliado com 5 de um total de 5 estrelas

Excellent customer support

I ordered miniatures through Only Games as a birthday present for my daughter. I experienced an issue through UPS when receiving my order and Olive on Only Games’s customer support team was extremely helpful. I’m very pleased with the support I received from Only Games in resolving the shipping issue. Olive was friendly and immediately took steps to replace the lost shipment. My daughter loved her gift, and I’m sure we will be purchasing from Only Games again soon.

17 de abril de 2025
Avaliação não solicitada
logotipo da Only Games

Resposta da Only Games

Hi there,

Thank you so much for your kind words and for taking the time to leave us a review!
I'm happy we resolved the shipping issue and that your daughter is loving her mini's!

Kind regards,
Olive

Avaliado com 5 de um total de 5 estrelas

Very helpful with issues found and very…

Very helpful with issues found and very friendly. Can recommend

17 de abril de 2025
Avaliação não solicitada
logotipo da Only Games

Resposta da Only Games

Hi Dimitrios,

Thank you so much for your kind words and for taking the time to leave this review.

Kind regards,
Olive

Avaliado com 5 de um total de 5 estrelas

Very quick response to missing part

Very quick response to missing part. Good figures.

17 de abril de 2025
Avaliação não solicitada
logotipo da Only Games

Resposta da Only Games

Hi Jamie,

Thank you so much for your kind words and for taking the time to leave this review.

Kind regards,
Olive

Avaliado com 1 de um total de 5 estrelas

Just don`t do it

Anyone considering ordering from Only Games should save themselves the trouble, money and hassle. After my order was postponed for another 2 weeks after 4 weeks of processing, you would think that the quality would at least be good, but bullshit. Every straight part is absolutely bent to hell, extreme layerlines and many broken parts. When asked several times, only games stated that parts had to be reprinted due to their high quality standards, which is an absolutely bottomless impudence considering the quality that arrived.
0/10 I would not recommend to anyone

15 de abril de 2025
Avaliação não solicitada
logotipo da Only Games

Resposta da Only Games

Hi Alexander.

I am very sorry that you felt this way. However, we have fulfilled your order within 18 working days, and informed you that your order was delayed and why. This means that your order was delayed by 3 working days.

I have had communication with you via email about this and I have asked you if you needed more assistance.

Could you please reply for my latest email with pictures on how you have received your order? Then we can replace the damaged items.

Kind regards.

Avaliado com 1 de um total de 5 estrelas

Late Delivery, Poor Quality

I ordered 4 bits for printing on 3/2. Still had nothing by 4/3. After multiple back and forth emails ensuring me the items were being printed I was told they were having quality issues and only wanted to ship the best quality. The next day tracking was uploaded but didn't move in 5 days. Items arrived 4/11. 4 bits were printed and delivered, but 2 were duplicates, meaning one was missing. All were bent and warped beyond use. Paypal issued immediate refund. Now I see the multiple horrible reviews and I'm not suprised.

10 de abril de 2025
Avaliação não solicitada
logotipo da Only Games

Resposta da Only Games

Hi Shaun,

My apologies for the delays in your order. However, I have had communication with you as to why the delays occurred.

I'm sorry that you have received your order in this state. Could you please contact us with pictures so we can place a replacement order for you?

You can contact us here: https://only-games.co/pages/contact-us

Avaliado com 1 de um total de 5 estrelas

Negative stars:

Negative stars:

Thieves, they took my money, and shipped nothing, but I still get advert emails from them. Scammers should be jailed.

31 de março de 2025
Avaliação não solicitada
logotipo da Only Games

Resposta da Only Games

Hi Jason,

Thank you for taking the time to leave us a review.
I'm really sorry that your experience with us wasn't as expected.
And that you are experiencing a lot of delays with your order.

Would you be able to send us a message with your order number so I can see what's going on?

You can message us here: https://only-games.co/pages/contact-us

Kind regards

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