I ordered some mouse repellent. They added $09.99 to the order for no reason. They didn't disclose shipping cost which was $10. I cancelled order and was refunded
A empresa respondeu
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Veja o que dizem as avaliações
This product its no more than a gimmick. I am now officially a member of P.T. Barnum's group that fulls under the category, "There's a sucker born every minute." Shame on me! This device produces n... Ver mais
A empresa respondeu
Michelle was professional and very polite, She spoke clearly and succinctly. She also remedied the problem in record time. Michelle is defiantly in the top 1% of Customer service reps in my estimation... Ver mais
A empresa respondeu
I too am now a glittering example of what a P.T. Barnum Alum looks like. I ordered a 'Breeze Box' and got something I think my 9 year old grandchild could have invented. I called and left two messages... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Onninest is a consumer electronics brand dedicated to providing high-performance devices that enhance everyday comfort and convenience.
Informações de contato
2160 Barranca Parkway #1106, 92606, Irvine, Estados Unidos
- 1-888-814-2188
- cs@onninest.com
- onninest.com
3,3
Bom
40 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
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In my experience Onninest is a scam operator.
In my experience, Onninest flagrantly and dishonestly disclaims their own website’s advertising at their convenience. I am now in an ongoing battle with them because yesterday they stooped to blatantly asserting, via email, false claims to me regarding the components included with their Turbo Paint Sprayer. Specifically, after initially acknowledging via email that my order was missing required components, they are now claiming that the following components are not included in the Onninest Turbo Paint Sprayer that I purchased; 4 spray pattern nozzles, and cleaning tools which are missing from my purchase and are plainly declared on their website as included, and the filter for the paint pickup tube which I learned of through an email thread with Onninest customer support. The Turbo Paint Sprayer is worthless without the nozzles and cleaning tools that are advertised as included. I would give Onninest zero Trust stars if that were an option. I have saved screenshots of their webpage in the event they dishonestly edit it during my quest to induce them to honor their own words.
I highly recommend avoiding Onninest like they are the bubonic plague of shopping experiences.
6 de março de 2026
Avaliação não solicitada
Resposta de Onninest
Thank you for sharing your feedback, Rich. We’re truly sorry to hear about your experience and the frustration this situation has caused.
After carefully reviewing your case and conducting a thorough investigation with our sales team, we confirmed that the sprayer model purchased does not include the spray pattern nozzles, cleaning tools, or the pickup tube filter as part of its standard package contents for that specific listing. We understand that this caused confusion and we sincerely apologize for the inconvenience this has created.
Our goal is always to ensure our customers are treated fairly and that concerns are resolved promptly. To address this matter, we have already processed a full refund for your order, and there is no need for you to return the product.
We value transparency and customer satisfaction, and feedback like yours helps us review and improve how product information is communicated on our listings. If you have any additional questions or need further assistance, our support team remains available and happy to help.
Thank you again for bringing this to our attention.
bad experience
I ordered some mouse repellent. They added $09.99 to the order for no reason. They didn't disclose shipping cost which was $10. I cancelled order and was refunded
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de Onninest
Hi Steve, we’re sorry to hear about your experience and appreciate you bringing this to our attention.
We want to assure you that we do not add charges without disclosure. Any additional amount shown at checkout typically reflects optional add-ons, or shipping fees, all of which are displayed before the final order confirmation is completed. We understand how unexpected charges can be frustrating, and we are continuously reviewing our checkout process to ensure full clarity and transparency for our customers.
Regarding shipping, costs are calculated based on the delivery address and selected shipping method and are presented during checkout prior to payment submission.
As requested, your order was promptly canceled and a full refund was issued. We’re glad we were able to resolve this quickly for you.
If you have any remaining questions or would like us to review the order details with you step by step, feel free to call us at 1-888-814-2188. Our goal is to ensure every customer feels confident and satisfied when shopping with us.
Exceptional customer service and…
Exceptional customer service and response time!
25 de fevereiro de 2026
Avaliação não solicitada
Resposta de Onninest
Wes, thank you for your kind words!
We truly appreciate you taking the time to share your experience. Providing exceptional customer service and fast, accurate response times is a top priority for our team. We understand how important timely communication and reliable support are, especially when it comes to transactions and account matters.
Our goal is always to resolve questions and concerns promptly, thoroughly, and in full accordance with our policies to ensure every customer feels confident and supported. If you ever need assistance in the future, please don’t hesitate to reach out — we’re always here to help.
Thanks again for your support!
They are thieves
They are thieves. the placed me in a membership to onnimest $9.99 I have the cost from American Express. I did not agree to this but they put it on. BE AWARE,
They responded and say they have removed the membership charge. If so I say thank you
17 de fevereiro de 2026
Avaliação não solicitada
Resposta de Onninest
We’re truly sorry for the frustration and concern this situation caused. We understand how upsetting it can be to see a charge you don’t recognize on your statement.
Please know that we take billing transparency very seriously. As soon as this was brought to our attention, we reviewed the account in detail and resolved the issue today. If there was any confusion during the signup process, we sincerely apologize for the experience.
Our intention is never to enroll anyone without their authorization. We’re always here to review any charges and make things right as quickly as possible.
Thank you for giving us the opportunity to address this.
this was outrageously expensive
the Whooshie toilet bowl cleaner was outrageously expensive! shipping was NOT free, and its just regular toilet bowl cleaner that only lasts a few months.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta de Onninest
Thank you for sharing your feedback. We’re truly sorry to hear that you’re disappointed with your experience.
We want to clarify that we strive to be fully transparent about pricing and shipping costs prior to checkout, and we certainly never want a customer to feel surprised or misled. Regarding the product itself, Whooshie is formulated to provide long-lasting cleaning performance, but we understand that individual results and expectations can vary.
Your satisfaction is very important to us, and we would appreciate the opportunity to review your order and make this right. Please contact our customer support team at 1-888-814-2188 or respond directly to our request for additional details so we can look into your specific situation and work toward a resolution.
We’re committed to addressing your concerns and ensuring you’re taken care of.
On 11/7/25 Onninest Heater Purchased
On 11/7/25, I purchased the Onninest Heater. It does not stay in the outlet at all... Tried various outlets to no avail. On 12/17/25 I returned the unit to the return address on the original package and in the original packaging...... and have now received it back... Return To Sender...ME. HELP. It cost me $12.45 to return it and now it's returned to me?????????????????
17 de dezembro de 2025
Avaliação não solicitada
Resposta de Onninest
Hi Elizabeth, we’re very sorry for the frustration this has caused and appreciate you bringing it to our attention. This is not the experience we want for any customer.
We understand your concerns on both issues:
the heater not staying securely in the outlet, and
the returned package being sent back to you after you followed the return instructions and paid return shipping.
Please know that we take situations like this seriously and are committed to making things right. Returned packages can occasionally be rejected or misrouted by carriers due to labeling or processing issues, but that does not mean your return won’t be honored. We want to resolve this promptly and ensure you are either fully satisfied or your issue is properly corrected.
For immediate assistance and to get this resolved as quickly as possible, please contact our customer support team directly at 1-888-814-2188. Our representatives will review your return, help correct the shipping issue, and work toward an appropriate resolution, including reimbursement where applicable.
Thank you for your patience, and we truly apologize for the inconvenience. We value your business and are committed to resolving this matter.
We had a problem with a item I did't…
We had a problem with a item I did't order and they handled it very well applied my credit within my statement period. I will buy from them again.
18 de novembro de 2025
Avaliação não solicitada
Resposta de Onninest
Thank you so much for sharing your experience, Linda. We truly appreciate you giving us the opportunity to resolve the issue.
While we’re sorry for the initial mistake with the item you received, we’re glad to hear that our team was able to correct it quickly and apply the credit within your statement period. Resolving issues promptly and fairly is extremely important to us, and we work hard to make sure every customer is taken care of.
Thank you for your trust and for choosing to shop with us again. If you ever need assistance in the future, our customer support team is always here to help.
Spam
Spam, spam, spam.Watch out, they overcharged for all items. I don’t want to give them any star.
2 de outubro de 2025
Avaliação não solicitada
Resposta de Onninest
We’re very sorry to hear about your experience, Safa. Overcharging is never our intention, and we take feedback like this very seriously. Please contact us directly at 888-819-1852 so we can review your order in detail, resolve any billing errors, and make sure you’re fully refunded if there were mistakes. We value every customer and want to ensure this is corrected quickly.
The product did not work for me
The product did not work for me, however the customer service was excellent and allowed me a full refund.
21 de agosto de 2025
Avaliação não solicitada
Resposta de Onninest
Thank you for your feedback! We’re sorry to hear the product didn’t work out for you, but we’re glad our team was able to assist and make the refund process smooth. We truly appreciate you giving us a try and hope we’ll have the chance to serve you again in the future with a product that’s a better fit for your needs.
Lina was the most helpful and Tks again…
Lina was the most helpful and Tks again Lina
Product was not worth the money and I am getting my money back because of Lina’s working for me!
Very respectful and helpful.
29 de julho de 2025
Avaliação não solicitada
Resposta de Onninest
Thank you for your feedback. We're sorry to hear the product did not meet your expectations, but we're very glad Lina was able to assist you and provide respectful and helpful support. We appreciate your kind words about her and are always here to help if you need anything in the future.
Tne agent was polite
Tne agent was polite. but firm, knowledgeable and helpful. She solved my problem with one phone session.
22 de julho de 2025
Avaliação não solicitada
Resposta de Onninest
Thank you for your feedback! We're glad to hear that our agent was polite, knowledgeable, and able to resolve your issue efficiently in just one call. We appreciate you taking the time to share your experience!
I too am now a glittering example of…
I too am now a glittering example of what a P.T. Barnum Alum looks like. I ordered a 'Breeze Box' and got something I think my 9 year old grandchild could have invented. I called and left two messages for help returning the product, no reply. I then emailed and one day later, Rezelyn, wrote me back, issued a full refund and said I could keep the product if I wanted to (I don't.) What a shame to have such wonderful customer service representing such a reprehensible product. It must get very discouraging dealing with people like me everyday. Thank you Rezelyn for restoring my confidence in customer service anyway.
25 de julho de 2025
Avaliação não solicitada
Resposta de Onninest
Thank you for sharing your experience. While we're truly sorry the product didn’t meet your expectations, we’re very glad to hear Rezelyn was able to assist you promptly and leave a positive impression. We’ll be sure to pass along your kind words to her. Your feedback is important and helps us improve both our products and service.
DON'T WASTE YOUR MONEY
It's hard to pin them down or find them because the business name isn't what I bought the device from originally. "omninest" or under other names sells a polar icing device/swamp cooler. They added an extra charge of $9.95 which I DID NOT AUTHORIZE, so I cancelled my debit card which causes numerous difficulties. My bank cancelled me so I couldn't use PAYPAY help. Oninest phone numbers on my bank statement and on the POLAR ICING site and phone number didn't even ring. Even the billing number on my bank statement didn't ring. AFTER several attempts over several days, I finally I got a working number. My claim from bank was denied because after several weeks they sent me their cheap device. SO I am out $90. They said I could pay for the return shipping and they would reimburse me. That was over a month ago. They keep saying they will issue an e check to original payment in 7 to 10 biz days. Still hasn't happened. DON'T waste your money. Buy from a trusted company. Don't get fooled by their fake "consumer affairs" website. I hope they go out of business soon because of all the false promises they made and the fact that I paid $13 more to ship it to them. MORE MONEY thrown down the toilet. More hard earned money> BUYERS BEWARE
11 de maio de 2025
Avaliação não solicitada
Resposta de Onninest
Thank you for your feedback. We’re very sorry for the frustration you’ve experienced. After reviewing your order, the $9.95 charge was for a VIP Mystery box, which was opted in during the check out. However, we went ahead and processed your refund via PayPal today. Please check your PayPal account for the refund confirmation. If you have any further concerns or questions, we’re here to help and want to make sure everything is properly resolved for you.
A gimmick by any other name
This product its no more than a gimmick. I am now officially a member of P.T. Barnum's group that fulls under the category, "There's a sucker born every minute." Shame on me! This device produces no cooler air than an ordinary fan, which runs quieter. After running at top speed in a relatively small room for three hours, the temperature didn't change a single degree.
21 de julho de 2025
Avaliação não solicitada
Resposta de Onninest
Thank you for your feedback — we’re sorry to hear about your experience. We’d really like the opportunity to make this right for you. Since there’s no order ID or contact information included, could you please provide your order number or email address? This will help us quickly locate your order and assist you further. We appreciate the chance to resolve this for you.
*update We have located your order and issued a full refund. Please allow up to 7 business days for the funds to return back to the original method of payment. Please keep or discard the unit, no need to return. We hope this resolves your issue.
Michelle made my experience GREAT
Michelle made my experience GREAT! She was so pleasant and so helpful! This was customer service at its finest! Thank you, Michelle
21 de julho de 2025
Avaliação não solicitada
Resposta de Onninest
Thank you for the wonderful feedback! We’re so happy to hear Michelle made your experience a great one — we’ll be sure to pass along your kind words to her!
Small and more of a desk unit
The product as mentioned is small and more of a desk unit.
The customer service was very good and I appreciate their attention to the customer!
21 de julho de 2025
Avaliação não solicitada
Resposta de Onninest
Thank you for your feedback! We’re glad our customer service team could assist you and appreciate your understanding. Your input helps us continue to improve both our products and service.
I had the same experience with the…
I had the same experience with the product. I could get more cooling from a pan of water and a fan. However, when I called customer service I spoke to Aiseo, she was was very pleasant and helpful. She arranged for a full refund. I wish every customer service person I talk was half as pleasant and efficient.
18 de julho de 2025
Avaliação não solicitada
Resposta de Onninest
Thank you for sharing your experience. We’re sorry the product didn’t meet your expectations, but we’re so glad to hear Aiseo provided such helpful and pleasant support. We’ll be sure to pass along your kind words to her!
Very disappointed with the product
Very disappointed with the product, ended up being not much more than a little fan without much of a breeze. However, Customer Service was very efficient with their response to my emails and resoling my problem. No matter how well CS is when the product lacks quality what use is it to the customer.
26 de junho de 2025
Avaliação não solicitada
Resposta de Onninest
Thank you for your honest feedback. We’re sorry the product didn’t meet your expectations but we are glad to hear our customer service team was able to assist you quickly. Your input is important and helps us work on improving both our products and service.
Michelle was very polite and nice and…
Michelle was very polite and nice and courteous
17 de julho de 2025
Avaliação não solicitada
Resposta de Onninest
Thank you for your kind words! We’re happy to hear Michelle provided you with polite and courteous service. We’ll be sure to share your feedback with her!
Refund for defective product
The product was not what I expected at all. The service was excellent. The response time was very quick & they did refund my money. They were very receptive to my problem & did what I wanted them to do. The refund was granted without a problem. I will wait to see it returned to my account. Thx . Too bad your product doesn’t live up to your service!! The breeze box does not work!
16 de julho de 2025
Avaliação não solicitada
Resposta de Onninest
Thank you for your honest feedback. We’re glad our team was able to assist you quickly and process your refund smoothly. We’re sorry the product didn’t meet your expectations and truly appreciate your kind words about our customer service.
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