Ontraport Avaliações 351

O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Rachel was incredibly helpful and used loom videos to walk me thru the whole credit card collections process, and how to set up some helpful tools to manage this! She even CREATED the tools as an exam... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

One of my landing pages didn't seem to be working correctly when accessed from my web site. Karin took the time time understand where my process was going wrong. I thought I had configured the landing... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Ontraport is amazing! The interface is very easy to use and the support staff is incredibly helpful and prepared for any and all questions you might have. The only reason I didn't give 5 stars... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My support tech in the live chat has been incredibly helpful to my learning curve(s) on using OT. Each time that we have needed support, the Live Chat tech support person has been incredibly valuabl... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Provedor de CRM
  2. Empresa de Automação Empresarial
  3. Serviço B2B
  4. Provedor de soluções em e-commerce
  5. Empresa de Software

Sobre Ontraport

Escrito pela empresa

Enterprise-grade CRM, built for growing businesses.

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Ontraport fuels your marketing, sales and support in one place — without the complexity and high costs of traditional all-in-one platforms. Designed for growing businesses, Ontraport combines CRM, marketing automation, payments, email and SMS marketing, forms, landing pages, and memberships in a single connected platform. Any business process. Any customer experience. Anything you envision — it's possible with Ontraport. Your team has its own way of operating, and Ontraport gives you the freedom to create systems your way without code or complex integrations. Start with a template or customize from scratch to build exactly what your business needs.

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Informações de contato

Pricing that scales only as you do

Plans starting at $83 a month

3,9

Muito Bom

O TrustScore é 4 de um total de 5

351 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

I have only been a part of the…

I have only been a part of the Ontraport family for about 2 weeks and I am already in love. The fact that I don't have to understand tech in order to use their platform is huge to me.

Their tech team is amazing, friendly, and efficient. I don't see me going anywhere else any time soon!

16 de junho de 2021
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Resposta da Ontraport

Welcome to the Ontraport community Janeil! We're happy to hear you've had a smooth onboarding experience and can't wait to see what you accomplish with the app. Thanks for the 5 stars!

Avaliado com 5 de um total de 5 estrelas

Woo Hoo for the Live Chat Crew!

I have had an account with OntraPort since 2016 and the number of times I have reached out via Live Chat for help is... well, up there. I continue to be amazed at the quality of help I receive, the kindness and patience I am shown (this tech stuff can challenge me... a lot) and the way my problems are solved. To say "thank you" seems pretty lame. This team of online tech support really does raise the bar for other customer service experiences I have had. I am beyond grateful for this dedicated team of people who are so willing to serve. BIG KUDOS to OntraPort for their online support!

16 de junho de 2021
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Resposta da Ontraport

Hi Amy! Thanks for sticking around with us these past few years. We understand that any tech stuff can be challenging which is why our #1 priority has always been to provide the best support we can –– glad to hear you've found it helpful. :) Thanks for this review!

Avaliado com 5 de um total de 5 estrelas

I've been using Ontraport for around…

I've been using Ontraport for around two and a half years now and have no major complaints. It is a well-run CRM that has a lot of potential when it comes to customizing the system to fit any unique need. It has a relatively low price as well.

What really separates Ontraport from its peers is excellent customer support. I have yet to have a question, no matter how major or minor, go unanswered, and they are very nice people as well.

1 de junho de 2021
Avaliação não solicitada
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Resposta da Ontraport

Hi Steve. We're glad to hear you've had such a positive experience with our team but also enjoy the functionality of the app. Thanks for sticking around with us the last few years!

Avaliado com 5 de um total de 5 estrelas

The Ontraport Support team rocks

The Ontraport Support team was incredibly helpful. They did their best to find a solution to my problem as quickly as possible. Thank you again!

1 de junho de 2021
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Resposta da Ontraport

Happy you had a positive experience, Laura! Thanks for the 5 stars.

Avaliado com 3 de um total de 5 estrelas

Great platform, but mediocre support

Ontraport is super deep and very functional, but sometimes we can resolve stuff faster than the support can and in many cases, the support seems inexperienced and not knowledgeable of the issues that should be fundamentally easy to answer. We are kind of "stuck" using Ontraport as there are really no other CRMs like it for how we want to use it, but if someone else started offering comparable service and the consistency of customer support did not get better, we would move off Ontraport promptly.

28 de maio de 2021
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Resposta da Ontraport

Hello Patrick. Thank you for giving us this feedback. I'm sorry to hear you were not pleased with the level of support you received. I've looked into it, and it looks like there was some miscommunication about the issue with your account but I see it has been resolved.

I assure you that our support team always makes their best effort to quickly answer questions and get our users' issues resolved, and the other hundreds reviews here on Trustpilot are a testament to that. We’ve won numerous awards for customer support and consistently maintain stats well above industry averages for both response times and customer approval, and that's all due to our team's willingness and desire to serve our users to the utmost of their ability.

We'd like to be there to support you and your business in any way we can so I hope the experience is much more positive in the future. Please let us know if there is anything else we can do to support you at this time.

Avaliado com 4 de um total de 5 estrelas

Ontraport is a powerful system with a few minor faults

Ontraport is a powerful system that is capable of so much, but has some glitches and quirks that make it challenging to work with. Much better capacity than many of the other competitors, which means that the issues that crop up are that much more frustrating. It is slow to load sometimes, and occasionally due to internal updates some campaigns and processes will stop working correctly after they are built.

27 de maio de 2021
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Resposta da Ontraport

Hi Ginny! Thank you so much for leaving us this feedback. We're glad to hear you enjoy the functionality of the app but understand technology can be frustrating sometimes. Slow load times can sometimes be related to issues outside of the app, like web browser, etc. Please feel free to contact our support team, as they may be able to help you troubleshoot this issue.

Avaliado com 5 de um total de 5 estrelas

Businesses fall to the level of their systems... where Ontraport wins big.

Businesses don't rise to the level of their goals. They fall to the level of their systems. Ontraport not only has elite features to build out automations for your product, but I was very impressed by their landing page functionality.

The greatest aspect of working with Ontraport is their live customer service. They have been INCREDIBLY helpful in getting us set up to succeed and have answered every question, no matter how great or small.

Most tech companies these days collect tickets and get to them when they want... not Ontraport.

Highly recommend.

25 de maio de 2021
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Resposta da Ontraport

Wow! Thanks so much for this review. Glad you've had such a positive experience. Thanks Joel!

Avaliado com 5 de um total de 5 estrelas

Ontraport is no doubt the best tool…

Ontraport is no doubt the best tool when it comes to lead generation and email marketing. I have found the tool rich in various features. I attended a recent informative webinar on online privacy that was facilitated by the CEO. The customer representatives know their stuff. Always patient and guide customers until their issues are resolved.

25 de maio de 2021
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Resposta da Ontraport

Victor, we're so happy you not only love the app but found the privacy update webinar helpful! Thanks for sharing your experience with us!

Avaliado com 5 de um total de 5 estrelas

DNS issues resolves...check!

Karin did a fantastic job helping me to resolve my DNS issues so that I can publish to my own domain. Kudos to Karin. Ontraport has the best customer support.

19 de maio de 2021
Avaliação não solicitada
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Resposta da Ontraport

Glad to hear Karin was able to hep you get that up and running! Thanks for taking the time to share your feedback with us. :)

Avaliado com 5 de um total de 5 estrelas

The support team is AMAZING!

Rashelle was fantastic and really took her time to walk me through the campaign process. She went above and beyond and I'm so grateful!

17 de maio de 2021
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Resposta da Ontraport

Happy to hear you got the support you needed, Char! Thanks for sharing your feedback and we'll be sure to pass your message along to the team. :)

Avaliado com 5 de um total de 5 estrelas

Rashelle did a great job providing…

Rashelle did a great job providing instruction. She provided me with instructions so I can be self-sufficient in the future and also helped resolve my issue by making the necessary edits. Thank you Rashelle!

17 de maio de 2021
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Resposta da Ontraport

Nice!! Thanks for sharing, Lisa!

Avaliado com 5 de um total de 5 estrelas

I continue to really appreciate the…

I continue to really appreciate the support offered via the Ontraport support chat function. You guys have helped me numerous times when I didn't know what I was doing! Thank you so much ^_^

15 de maio de 2021
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Resposta da Ontraport

Technology can be tricky -- we've all been there! Thanks for the feedback Ashlie!

Avaliado com 5 de um total de 5 estrelas

Rashelle was so helpful

Rashelle was so helpful! She was super patient with the creative things I wanted to do with the Ontraport Platform and walked me through each step of the way. Couldn't have asked for better support! :)

13 de maio de 2021
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Resposta da Ontraport

SO happy you got the support you needed for your business! Thanks for the five stars, Anami!

Avaliado com 5 de um total de 5 estrelas

Rachel was incredibly helpful and used…

Rachel was incredibly helpful and used loom videos to walk me thru the whole credit card collections process, and how to set up some helpful tools to manage this! She even CREATED the tools as an example for us to use or tweak for our purposes! Who does this these days! Amazing! Loving Ontraport Customer Service - definitely a 5 Star experience.

12 de maio de 2021
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Resposta da Ontraport

Happy to hear you had such a great experience, Amy! Thanks for sharing. :)

Avaliado com 5 de um total de 5 estrelas

Quite simply Best in Class.

Hands down the best CRM provider in the world. Sure, maybe some industry specific crm's do a better job for a very specific purpose but Ontraport's versitility and incredible support team allow you to implement pretty much anything you can dream of.

Quite simply Best in Class.

4 de maio de 2021
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Resposta da Ontraport

"Best in class." We're blushing. 😍 Thanks for this feedback, John!

Avaliado com 5 de um total de 5 estrelas

Ontraport is the best platform I have…

Ontraport is the best platform I have worked with so far! They have great customer service who are all willing to help until things are fully clarified while I am learning the system. I highly recommend using Ontraport!!!

28 de abril de 2021
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Resposta da Ontraport

We couldn't ask for a better review. 😍 Thanks for your feedback Krystal!

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