First, the approach of using a long tale as advert from someone who’s working for billionaires yet couldn’t even check what’s wrong with her car. All of us experienced this when we started ou... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Tis company lies about its “free returns” policy. On the home page ir says “free returns”; however when you try to return something just because you have changed your mind, you get a total run around.... Ver mais
A empresa respondeu
I had a very positive experience with this company, from my interaction with customer service representatives (very helpful, kind & followed up well). I love the bath towels package, especially their... Ver mais
My package arrived in great condition. When I opened it, I was surprised and impressed that each item was individually packaged in a nice bag that could be reused. The first time I used the washcloth... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Our mission is to bring the feeling of a five-star hotel into everyday life, through elevated home essentials made for comfort, calm, and lasting quality.
Informações de contato
Estados Unidos
- contact@onuia.com
- onuia.com
4,2
Muito Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I absolutely love my high quality…
I absolutely love my high quality towels. I have purchased the bath sheets, hand towels, face cloths and floor mats in the gorgeous, olive green color and plan on adding to my collection. Everything about the brand is outstanding! Onuia also provides excellent customer service; professional, expedient, responsive and classy!
31 de outubro de 2026
Avaliação não solicitada
Resposta da Onuia
Hi Ashley,
Thanks so much! We’re thrilled you love the olive green bath sheets, hand towels, face cloths, and floor mats. We appreciate your kind words about our customer service, and we truly appreciate your business.
With gratitude,
Romeo
CEO, Onuia
It was all right until you started…
It was all right until you started offering more things to try to make me spend more money. I know this is something a lot of companies do now. I find it offensive.
31 de outubro de 2026
Avaliação não solicitada
Resposta da Onuia
Hi Margie,
Thanks for your honesty. We’re sorry the add-on offers made the experience feel pushy, and we appreciate you letting us know. We’ll keep your feedback in mind. If you have any questions about your order, please reach out to us at contact@onuia.com.
With gratitude,
Romeo
CEO, Onuia
I have looked for towels like this for…
I have looked for towels like this for a long time. They are more absorbent than any other towel I have purchased. Not a heavy towel but very soft and comfortable.
31 de outubro de 2026
Avaliação não solicitada
Resposta da Onuia
Hi Craig,
Thanks so much! We’re thrilled these are the towels you’ve been searching for, and that they’re more absorbent than any you’ve owned. We truly appreciate your business.
With gratitude,
Romeo
CEO, Onuia
A towel is not just a towel….
First, the approach of using a long tale as advert from someone who’s working for billionaires yet couldn’t even check what’s wrong with her car. All of us experienced this when we started our careers at the bottom.
Then, the tale is very well written—professional quality. You couldn’t peel yourself off it, a page turner!
Very convincing.
Next, the tale targeted the most annoying attribute of towels— softness that lasts, not the sandpaper metamorphosis of the Target towels. Brill.
Finally, this is Marketing (selling) at its best. Very effective.
Bravo 👏
Note, website could use simplification. It is confusing.
Thank you,
AFIF KANAFANI
205-444-0330
30 de outubro de 2026
Avaliação não solicitada
Resposta da Onuia
Hi Afif,
Thanks so much for this thoughtful review. We’re glad the story resonated with you and that our towels address the softness that lasts. Your feedback on simplifying the website is valuable, and we’ll share it with our team. We truly appreciate your business.
With gratitude,
Romeo
CEO, Onuia
Looking forward to my new topper
30 de outubro de 2026
Avaliação não solicitada
Resposta da Onuia
Hi Richard,
Thanks so much! We’re excited for you to try your new topper, and we’re confident it will give you a great night’s sleep. We truly appreciate your business.
With gratitude,
Romeo
CEO, Onuia
Love my New Towels, Great Quality
Love the New Towels. The Quality is Great and they wash and Dry very well, easily. I love the length and width of my towel and the ability to absorb and dry after a shower. These towels are wonderful and Thank You very much.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Onuia
Hi Louis,
Thanks so much! We’re thrilled you love the quality, length, and width of your towels, and that they wash and dry so easily. We truly appreciate your business.
With gratitude,
Romeo
CEO, Onuia
We had slept on a Martha Stewart Down…
We had slept on a Martha Stewart Down Topper for a couple of years. I ordered the cloud topper from Onuia for a Mother's day present for my wife. We removed the old topper and placed the new cloud on our bed. We kept the Down Topper just in case we would be happy with the cloud. 2 days later we donated the down topper to Goodwill. Need I say more?
22 de maio de 2026
Avaliação não solicitada
Resposta da Onuia
Hi Wayne,
Thanks so much! We’re thrilled the Cloud Topper was such a success that you donated the old one within two days. We truly appreciate your business, and we’re honored it made a great Mother’s Day gift for your wife.
With gratitude,
Romeo
CEO, Onuia
A SURPRISE GIFT -- I ordered a twin by mistake -- my…
I ordered a twin by mistake -- my mistake. I contacted you to exchange my twin for a full size. Emily let me know that I could get a full and not to worry about returning the twin. This is a very generous gift. Thank you very much.
30 de outubro de 2026
Avaliação não solicitada
Resposta da Onuia
Hi John,
Thanks so much! We’re glad Emily could get you a full size, and we’re happy to help make it right. We truly appreciate your business.
With gratitude,
Romeo
CEO, Onuia
Quality and cost
30 de outubro de 2026
Avaliação não solicitada
Resposta da Onuia
Hi K.,
Thanks so much! We’re glad you appreciate both the quality and the value. We truly appreciate your business.
With gratitude,
Romeo
CEO, Onuia
Beautiful soft fluffy towels
Beautiful soft fluffy towels. We've used for over a week and after the 2nd washing they are still looking great and still feel soft and plush.
30 de outubro de 2026
Avaliação não solicitada
Resposta da Onuia
Hi Sheila,
Thanks so much! We’re thrilled your towels still look great and feel soft and plush after two washes. We truly appreciate your business.
With gratitude,
Romeo
CEO, Onuia
The products advertised are NOT what we…
The products advertised are NOT what we received. We ordered a set of luxury ultra soft towels and their so called luxury bed topper! Neither of these products came as advertised. Buyer BEWARE!!! looking into the refund policy(which is a joke)proved to be useless. To get a refund you must not open the product, the customer at own expense pay for the shipping back. Which by the way is NOT from the U.S.A. but in China. The towels are really no better than a Walmart set. The bed topper is not even noticeable when laying in bed. This company is selling lies, not quality.
28 de outubro de 2026
Avaliação não solicitada
Resposta da Onuia
Hi John,
I’m Romeo, the CEO of Onuia. I’m sorry to read this and I’d like to make it right personally.
Please email me at contact@onuia.com with the subject line “Trustpilot Review (John Matlack)” with a screenshot of your review and I’ll take care of it.
Romeo
CEO, Onuia
I received my towels in a timely…
I received my towels in a timely manner. I've had nothing but praise for the company and the suppleness of the towels. They're a beautiful product and will be our pleasure to use them for years to come.
23 de outubro de 2026
Avaliação não solicitada
Resposta da Onuia
Hi Robert,
Thanks so much! We’re thrilled your towels arrived on time and that you love their suppleness. We truly appreciate your business and your kind words.
With gratitude,
Romeo
CEO, Onuia
I too was concerned with using a new…
I too was concerned with using a new company I am not familiar with, I used a credit card that would refund me if I did not receive the product. All was very good and the product was tracked so that I could keep an eye on the progress. It was delivered as promised and I am very HAPPY with it.
28 de outubro de 2026
Avaliação não solicitada
Resposta da Onuia
Hi Dyan,
Thanks so much! We’re thrilled your towels arrived as promised and that tracking kept you informed along the way. We truly appreciate your business.
With gratitude,
Romeo
CEO, Onuia
They are true to their word
They are true to their word.
The cloud topper does not collapse with use. We have a sleep number bed and found that raising my side to 80
along with the topper gives me the
support and comfort that I need .
It does raise the height of your mattress. So, you might need a step stool . They are pricey, but worth it!
30 de outubro de 2026
Avaliação não solicitada
Resposta da Onuia
Hi there,
Thanks so much! We’re thrilled the Cloud Topper holds up so well and is giving you the support and comfort you need. We appreciate your honest tip about the extra height, and we truly appreciate your business.
With gratitude,
Romeo
CEO, Onuia
Topper
My online experience was good. I am anxious to see how well the topper works
30 de outubro de 2026
Avaliação não solicitada
Resposta da Onuia
Hi Linda,
Thanks so much! We’re glad your online experience was good. We’re confident the topper will exceed your expectations once you’ve had a few nights on it!
With gratitude,
Romeo
CEO, Onuia
Need to try product first
Need to try product first, send towel samples
30 de outubro de 2026
Avaliação não solicitada
Resposta da Onuia
Hi Brad,
Thanks for your interest! We don’t offer samples, but we’d love for you to try our towels with confidence. Every product comes with our guarantee, so if they don’t meet your expectations, please reach out to us at contact@onuia.com and we’ll make it right.
With gratitude,
Romeo
CEO, Onuia
I ordered bath towels from Onuia a…
I ordered bath towels from Onuia a little while ago. They are great, and aside from the quality I was pretty impressed at how soft they feel even after drying outside on my clothes line.
15 de setembro de 2026
Avaliação não solicitada
Resposta da Onuia
Hi Anne,
Thanks so much! We’re thrilled you love the quality and that the towels stay so soft even after line drying. We truly appreciate your business.
With gratitude,
Romeo
CEO, Onuia
Looking forward to experiencing such a…
Looking forward to experiencing such a quality item. Website and checkout are great. What a nice, simple way to purchase something for my home.
29 de outubro de 2026
Avaliação não solicitada
Resposta da Onuia
Hi Kathleen,
Thanks so much! We’re glad the website and checkout made your purchase simple, and we can’t wait for you to experience your new towels. We truly appreciate your business.
With gratitude,
Romeo
CEO, Onuia
I had a problem placing the order…
I had a problem placing the order because you had the wrong phone number for verification
29 de outubro de 2026
Avaliação não solicitada
Resposta da Onuia
Hi Barbara,
Thanks for letting us know, and we’re sorry the verification step caused a problem with your order. We appreciate your patience while you worked through it. Please reach out to us at contact@onuia.com so we can look into the phone number issue and help you get your order placed.
With gratitude,
Romeo
CEO, Onuia
Resposta da Onuia
Hi Derrick,
Thanks so much! We’re thrilled you love our products. We truly appreciate your business.
With gratitude,
Romeo
CEO, Onuia
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