OOFOS Avaliações 

A friend of mine loaned me her ookos for a few days and they were great for my feet never had and soreness so I ordered a pair for myself on the 17 th June and they were delivered today 20 June thank you kindly I will looking maybe another pair

I Give Up On These Flip Flops, here’s Why …

I have suffered with plantar fasciitis and Achilles Tendonitis for some time. Discovered these ‘cushioned’ flip flops and they felt so comfortable, I went crazy buying a total of Five pairs including the Ooh la la thick ones over about a year and a half. The first problem I encountered was the toe post on my first black pair snapping, literally just snapped… I got an exchange, so far so good.
I went to Thailand and a second pair, leopard print , snapped on the beach, I was told they were not designed for beach wear … what the hell ??? Eventually got another exchange.
Now a navy pair have snapped, hardly any wear, same problem. Bear in mind it’s been winter and I’ve only worn them at home as slippers.
Problem now is that I can’t find my email receipt, I think I’ve deleted it and they won’t help me.
As per a review I read recently I think these flip flops are dangerously unsafe to wear and oh , I forgot the sixth pair which I bought from Up and Running for my teenage son, he’s not worn them yet and he’s worried about taking them on holiday considering how many snaps I’ve had!
Also, they wear down quite quickly, start off thick and supportive but quickly loose the cushion.
I was a good customer and would have continued purchasing but the poor service has highlighted the poor quality.

Their sandals (flipflops) were comfortable but very UNSAFE when they got wet, even sweat would cause my foot to slide out the side of the shoe, even on level ground. I almost sprained my ankle a couple of times but I kept wearing them when I should have thrown them away. Eventually my foot slipped out against a rock and RIPPED my toenail right off! Blood everywhere! I reached out to the company, explained what happened and asked for a discount on a different style of shoe but no one ever answered me :(

Can't comment on the shoes as they weren't for me and didn't fit my mum who I bought them for but had no problems trying to place an order or with them fulfilling it. Used their so called "fast returns" system and did get my money back without any issues but I don't think 11 days from posting to getting a refund is fast tbh, I'd drop that from the name.

My husband bought me some Oofos for Christmas as I have been very happy with their flip flops. They were faulty and they only responded to my emails after I gave up and posted my disappointment on Trust Pilot. They did however replace them quickly after my post. The new pair is developing the same fault and I hole is forming in the canvas of one shoe. I have only been wearing them indoors for about 2-3 weeks. I have emailed customer service again but as per my previous experience they haven’t responded. The idea of the products and comfort are excellent but the customer service and quality of my OOMG EZZEE shoes are not up to standard. Fed up as I need them to help mange my plantar fasciitis and they were an expensive Christmas present

**Beware**even though shoes are advertised as being in stock on the website they are not which means the order being refunded a week later. Customer services won't help.

Supposed Free Shipping is a Con. Non discounted items are free but because I like a sale item they charge £3 shipping. That is extremely bad practice and not a way to gain extra customers. Very disappointed, it’s the principle that counts here and the way different customers are treated.

Looks like it’s Skechers for me now despite having bought from you before.

My mam bought a pair and they never arrived! A pair of sunglasses came! My dad ordered from the website and this company said it wasn’t them and that my mam was scammed !

We used to be big fans of Oofos in our household - but sadly no longer. It seems that profit has now been prioritized over quality.
I bought my husband (at his request) a pair of sliders for Christmas. When they arrived, we found that one of the shoes - although labelled as the same size - was about 5mm longer than the other meaning that one fit perfectly and the other was too small.

We received a replacement pair - same issue. A third pair was sent with an assurance that they would be checked prior to dispatch - again the exact same issue.

We were then informed that an issue with the quality of the sliders had been pinpointed to a particular manufacturer and were assured that the rogue pairs had been removed from sale, and we agreed to another replacement from the new batch which we were assured would match.

Initially excited/relieved as the most recent pair seemed to be the same length, upon trying the shoes on my husband found the left shoe a perfect fit but couldn't even get his toes into the right shoe ,- closer examination showed the instep on each shoe to be a vastly different shape and size.

Time to cut our losses - so much wasted time emailing back and forth and visits to the post office and still no decent pair of shoes 6 months later - a cheap pair from Primark will be better quality!

Customer services have been responsive to emails, but I did ask to raise a formal complaint several months ago and have heard nothing back.

Even if you've always loved Oofos, I would recommend avoiding unless and until these quality issues are resolved.

Please do not buy these. Gave me horrible blisters on both feet by just wearing them for few hours. They stick to your skin and are very hard to slide your feet in.

Amazing customer service. Michael went above and beyond to exchange my order so that the shoes would arrive in time for my holiday. All turned round in 2 days. Thank you Michael. Outstanding service. And Oofos shoes are so comfortable. Like walking on a cushion of air.

Update to my previous review. My refund had crossed in the post, so to speak, with my review. for which I thank oofos. However, my complaint still stands regarding the chaos of the Oofos returns system. The reason I felt another comment was necessary is that I received the following response from them:
'I am sorry you had issues returning your OOFOS. We only have one returns website (APPARENTLY I CANNOT QUOTE IT HERE??) Any other OOFOS website will not work as your order number will not be in their system. You do need to make sure to include the # in the order number along with the email used to purchase. We do also have our contact information on our website. You have been issued your refund which you were made aware of. Thank yOO!'
I certainly used the # in my order number and I used the address specifically given in the slip enclosed with the sandals which is (AGAIN NOT ALLOWED TO QUOTE IT!) I was told my order didn't exist.
When I emailed Oofos I was given a different returns address to use, namely, (NOT ALLOWED TO QUOTE IT!) This also denied my order existed. In desparation, I googled oofos returns and found yet another address to try, which also didn't work. At no time was I given the returns address quoted above by oofos. It was only by phoning a stockist and finding a rep to contact that I finally got any sense.
A friend of mine had the same problem and she only resolved it by phoning a stockist; which she advised me to do. We both got the same helpful rep, Amalie.
In summary, my complaint still stands Oofos seriously needs to get its customer service/returns system sorted out. It's a nightmare!

Have had several different styles of Oofos, but am finding they are now coming up small and need to buy a size up. However, their supply chain seems to have gone AWOL as they have a very limited size choice at present and are unable to tell me when they expect a delivery - speculating they are coming from China? Wish they would be upfront and candid so customers could know where they stand.

I like the flip flops but ordered the wrong size. Naturally, I sent them back for a refund using their “Fast Returns” service.

Now, when they say it may take up to 21 days to receive a refund, what they actually mean is that they’ll receive the return in 3 days from posting (via Royal Mail tracked) and then hold on to your money until exactly 21 days. They then have the audacity to tell you that your refund may then take an additional 14 days to reach your account for some reason!

Awful, “OOful” customer service in this day and age. So much so that I’d honestly recommend you buy these (as to be fair, they genuinely are comfortable and a decent sandal) from a different retailer who actually understands and cares.

I bought the cloggs because of the reviews on their website. Wore them once and it was probably the most painful experience I’ve had with shoes. The foot would slide around in the shoe when your feet are damp and they left me with blisters.

Tried to contact oofos to see what could be done. Never heard back

I am an active person and injured my achilles and have had daily pain for over a year. It had meant I had to stop all activity other than walking, and even that hurt. My physio tried a lot of different techniques over a long period of time but none helped. I saw a specialist who said only one procedure was a possibility but didn't want to do it as it could rupture my tendon. A friend at work recommended I tried oofos shoes so I ordered a pair. After wearing them for only a short amount of time I got relief from my pain. The daily pain has begun getting less and less and the only thing that has made a difference are my oofos shoes. I wish I had found them sooner as they are getting me back to where I need to be to start my sports again. I would highly recommend them for recovery.

No CS landline contact tells you all you need to know about this company: Sport Factory Ltd - abysmal customer service. No reply to emails relating to delivery. Will be reporting to Trading Standards.

Loved the sandals until the toe-post broke with actual wear not exceeding 3 months. Only been worn indoors. Tread can almost pass a brand new. Sent pics to Oofos to review for fair assessment. Below is what Oofos have come back with.

"Unfortunately your OOFOS has come to the end of their well-loved life and you would need to purchase as a new pair as they are no longer covered by warranty.

We recommend replacing your OOFOS approximately as often as you replace your running shoes, but that is dependent on how often you wear them. Let the tread be your guide. We do find that most customers will change out their OOFOS around every 6-8 months or when the treads on the bottom of the shoe start to wear down.

We have created a discount code for you of 10% to use on the purchase."

In my honest opinion a pair of £45 sandals should last way more than 6-8 months of actual wear. Toe-post snapping in under 3 months of actual use is poor build quality. Gave Oofos the opportunity to take responsibility for poor build quality and come to a fair conclusion. They seem to have in essence disregarded the pics to evaluate poor product quality and asked me to buy again at 10% off.

There is a bare minimum longevity a product like Oofos should live up to, especially for £45 a pair. Clearly in my case it hasn’t lived up to the expectations and for that reason I would like to change my loyalties and go with another brand.

Well the product itself is good if you can get the right size sent to you. They sent the wrong size so I returned it to get the correct. After sometime they informed my size was out of stock. I could wait or get a refund. This was after waiting 4 months for this style to come back into stock. I said I would wait. Two day later I noticed it was back in stock on the website. I contacted oofos, no reply for days, by then it was back out of stock. They said they would get back in touch, I've heard nothing since. Very poor logistics and customer service.

I ordered my shoes a week ago on the U.K. website and they still haven’t been shipped. I’ve emailed 3 times and received no reply. My feet are smashed with plantar fasciitis and I’m a carer so thought it would be a worthy investment. Considering the cost, the lack of communication and absence of product this has been a horrendous service so far!