OOFOS Avaliações 

1.373
•
O TrustScore é 2 de um total de 5

2,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Al di là della qualità delle calzature (comunque carissime rispetto ai materiali utilizzati), spedizione e servizio clienti pessimo. Pacco mai arrivato e finalmente dopo un mese hanno realizzato che s... Ver mais

Avaliado com 1 de um total de 5 estrelas

Poor quality. Don't buy into the social media / marketing and to be honest I am disappointed that I did buy into it! The sandals are horribly balanced - I only tried them on and kept wobbling around.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

These shoes have literally changed my life. I have had pain each footstep I have taken since last August,due to chronic plantar fascitis. I have worn every type of footwear ,done every exercise an... Ver mais

Avaliado com 1 de um total de 5 estrelas

We recently returned a pair of Oofos (too small) back direct to Oofos requesting an exchange for the next size up. That’s just over a month ago and we can’t get hold of anyone for an update - total ra... Ver mais

Detalhes da empresa


Informações de contato

2,0

Ruim

O TrustScore é 2 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,0

Todas as avaliações

(1.373)

6 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Really unhappy

Order no ORDER #34801UK Really happy with the product until the strap tore away within 2 weeks of purchase. Despite emailing the customer service fulfilment email several times I have never received a reply. After reading reviews it seems of similar non existent customer service reply; it seems like I, others are in the same boat of disappointment. I put this review on which lead to Oofos asking me to contact them on the email the company never responds to… still awaiting confirmation of what they intend to do. I would expect more from a company selling flip flops in this price range…. I won’t be buying products from this company again.

21 de agosto de 2021
Avaliação não solicitada
logotipo da OOFOS

Resposta da OOFOS

Hello Kate, I am sorry to hear this. This is not what we would expect from our products. I also apologise that you have not yet heard back from our Customer Service Team. Please could you provide your order number and I will ensure a member of our Team reaches out to you on this today.

Avaliado com 1 de um total de 5 estrelas

Seems a hoax.

Poor quality. Don't buy into the social media / marketing and to be honest I am disappointed that I did buy into it! The sandals are horribly balanced - I only tried them on and kept wobbling around. They are made of that foamy material which feels super cheap and unreliable. It's probably an off the shelf sandal from Ali-Baba that they've re-branded with sports/physio language. Avoid at all costs.

21 de julho de 2021
Avaliação não solicitada
logotipo da OOFOS

Resposta da OOFOS

Hi Bee, we are sorry that you have not had a good experience with your OOFOS product. I can assure you that OOFOS foam and the technology that goes behind the foot bed is unique and highly effective in its impact-absorption properties. This is corroborated with our recent APMA Certificate, which is reserved only for the highest quality brands and products. Of course, we will be happy to issue you a refund on your purchase if this is something you are not happy with. Please email our Customer Service Team - oofos@i-fulfilment.co.uk

Avaliado com 1 de um total de 5 estrelas

Dreadful.

Dreadful.. diagnosed with plantar fasciitis snd arthritis in both feet these flip flops have aggravated my arthritis .
Really bad support .. not worth the money at all

1 de julho de 2021
Avaliação não solicitada
logotipo da OOFOS

Resposta da OOFOS

Hi Nina, we are sorry that you have not had a good experience with your OOFOS product. We will be happy to issue you a refund on your purchase if this is something you are not happy with. Please email our Customer Service Team - oofos@i-fulfilment.co.uk

Avaliado com 1 de um total de 5 estrelas

Used oofos without tag delivered to me by oofos.co.uk

Bought a pair of oofos slippers online. To my utter surprise they were without tags and internal packing was of cheap plastic bag which was not even sealed properly. It seemed like second hand slippers to me. Had wrote 2-3 emails ,but no response,they don't have any contact number. Nonexistent customer care service. It seems like I have been duped by the company. Guys please be beware while placing order with them. I was a big fan of oofos and never had any problems when I use to order them in USA. This was my first purchase of oofos since I shifted to uk.

21 de maio de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Oofos sliders made all the…

The Oofos sliders made all the difference in the world! Every step was painful until I put these on and it was instant relief! I bought three pairs because I just don't want to ever be without them. I bought the adjustable front ones and if you have really difficult feet they can be made the right width to be comfortable. REALLY comfortable. I'd recommend them to anyone with problem feet.

13 de maio de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor quality and service. BEWARE.

For the price I was paying I was expecting quality and amazing service. However, the one I received looks like it had been heavily used and re-packaged to flog off onto an unsuspecting customer. The soles look like they had been used in some sort of hiking trip over mountains. Usually a normal company would do a quick inspection before they send the product out. The fact they thought this was okay to send out baffles me and I can only surmise that they knew and was trying flog off a used product as new.

10 de abril de 2021
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Comfy but bad service

Ordered size 9 sandals as this is my usual shoe size but they were far too big. Returned and asked for an exchange to size 8 in the same style. I was contacted to advise that this size was sold out, however when I checked the site they were available for purchase so I screenshotted this and forwarded this to customer service.
I was then told again that they were out of stock and I would have to accept a refund. I replied to ask why they were STILL showing as available on the Oofos site for purchase and if they would arrive if ordered. Customer service have now stopped corresponding with me and can’t provide a reason why they wouldn’t exchange.
It’s a shame the service was really bad because the sandals did feel great but I’m now put off purchasing from Oofos again.

29 de janeiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great sandal,great customer service!

I am so pleased with Oofos. Sent an email regarding a problem with my beloved Oofos sandals,got a reply 10 minutes later,offering a replacement!!! More than happy,great customer service. I would give 6 stars if possible!!! I love these sandals!

11 de setembro de 2020
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Post broken ankle

Bought these as I am recovering after a broken ankle ( 9 months ago) and wanted some extra support .
These are proving very helpful for my recovery and aid my walking/ankle comfort. I have just purchased a second pair today ( different colour way ).
The only niggle I would have is that for the cost , the material used is a bit flimsy and the fabric Upper stains quite easily but I would still recommend for the comfort and support they provide .

3 de agosto de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Suffered for ages with plantar…

Suffered for ages with plantar fasciitis, these have been a god send. In one day of wearing them I could walk out of bed the next day with no pain. I honestly felt like Grandpa jo out of Charlie and the Chocolate factory. Thank you so much. These have honestly changed my life

16 de junho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Just ordered my third pair of oofos…

Just ordered my third pair of oofos yesterday. Tore my plantar fasia in Dececember was in a boot for 6 weeks.... absolutely love the support and comfort that Oofos give paticularly after a long day on my feet as a nurse.I have recommended them to many people particularly those with foot problems.Well done Oofos ....a fabulous shoe for weary troubled feet.

11 de junho de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Shocking customer service, poor advice, no help.

Unfortunately I have had a shocking experience from OOFOS. The customer service team are extremely poor and offered no help whatsoever, I had to advise them on how to handle returns etc. I was not after a refund, I just wanted an exchange or some advice to be honest, it was like emailing a robot, no care in the slightest. I would still be happy to try and resolve the issue but its like talking to someone who just is not listening. Rather just have my money back now.

21 de maio de 2020
Avaliação não solicitada
logotipo da OOFOS

Resposta da OOFOS

Hey,
We are really sorry for your bad experience with our customer service team. Would you mind sending through another mail to the OOfos@i-fulfilment.co.uk ?
We will try our best to solve the problem and get your shoes returned and exchanged.
Regards
Your Oofos Team

Avaliado com 5 de um total de 5 estrelas

Happy feet, happy customer

The WOMEN'S OORIGINAL is such a comfortable summer shoe. It has really taken the edge off tired pregnancy legs and feet. The sole seems to mold around the foot perfectly. Very happy customer!

19 de maio de 2020
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Tops cracked

I love them for comfort, but have only had them for 8 weeks and the tops are cracking and splitting! Not what i would expect from a pair of £50 flipflops

28 de abril de 2020
Avaliação não solicitada
logotipo da OOFOS

Resposta da OOFOS

Hey Alison,

sorry to hear that your shoes have already shown a cracking and splitting on the top.
Did you contact our customer service to resolve your issue? If not please be free to contact us under OOfos@i-fulfilment.co.uk
Regards
Your OOFOS Team

Avaliado com 5 de um total de 5 estrelas

Oofos return or keep them

when I first tried my oofos they felt really strange and to be honest my arch felt rather uncomfortable to the point of being somewhat painful. I was in a dilemma whether to return them or just “get used to them”. I emailed oofos who were brilliant. I decided the latter option. It’s nearly a month now and I wear them EVERY DAY. I’m now soooooo pleased I didn’t return them. Thank you oofos.

25 de março de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So comfy!

Great service, quick (slightly delayed by the Hermes delivery driver) Well packaged. And the shoes are amazing! So amazing. So comfortable and they make a fantastic recovery shoe after a long run.

25 de março de 2020
Avaliação não solicitada

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