Ophelos Avaliações 496

O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I needed to postpone my payment date and amount due to a change in my personal circumstances.Alex responded to my request in a timely manner and restructured my payments. This helped alleviate the str... Ver mais

Avaliado com 5 de um total de 5 estrelas

Best feeling to be acknowledge as a human being struggling through so much Ophelos has helped me in so many ways to ease some relief

Avaliado com 5 de um total de 5 estrelas

Really helpful, very patient, no threatening emails or calls. Someone stated previously that if all debt companies behaved like this, people would resolve debt quicker. I agree. So sad to see so ma... Ver mais

Avaliado com 1 de um total de 5 estrelas

Tried scaremongering tactics to scaremongering me into paying a debt that wasn't even mine. The details,address and date don't add up,and Action Fraud explained how a 24 Year old debt CANNOT be cl... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Cobrança
  2. Cobrança de débitos

Sobre Ophelos

Escrito pela empresa

Resolve your debts, your way.

Ophelos is a new kind of debt resolution company: one with a social purpose and mission: to put people and their wellbeing first. We are deeply committed to building a fairer debt resolution process for everyone.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

496 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 74% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Clear pay really saves me when the…

Clear pay really saves me when the likes of my daughter's birthday is coming up, means I can get more and spread the cost without having us skint that month, I love clearpay 🫶🏻

28 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Out of the blue receiving texts from…

Out of the blue receiving spam texts from these guys chasing a debt that I know nothing about and in any case would be statute barred - apparently for Orange, on behalf of Capquest. Shoddy sharing of personal data, no idea how they got my number. Reporting to the FCA.

27 de maio de 2025
Avaliação não solicitada
logotipo da Ophelos

Resposta da Ophelos

Hi there,
Sorry to hear this – we understand how frustrating it can be to receive unexpected messages.
We work on behalf of regulated UK businesses and take data protection very seriously. If you believe there’s been a mistake or the account isn’t valid, please reach out to us at support@ophelos.com. We’d really like to look into this and help get it sorted for you.
Thanks,
The Ophelos Team

Avaliado com 1 de um total de 5 estrelas

Absolute pile of garbage chasing for a…

Absolute pile of garbage chasing for a debt thats statute barred cant do nothing and wont be paying a penny so good luck LOL

29 de maio de 2025
Avaliação não solicitada
logotipo da Ophelos

Resposta da Ophelos

Hi Holly,
Thanks for your message – we’re sorry to hear this has been your experience.
If you believe the account you’ve been contacted about is statute barred or otherwise not valid, please get in touch at support@ophelos.com. We’ll be happy to take a look and get it sorted.
All the best,
The Ophelos Team

Avaliado com 1 de um total de 5 estrelas

DONT FALL FOR IT

Con artists. Trying to extract money from people that they don't even owe. SCAM company needs investigating

29 de maio de 2025
Avaliação não solicitada
logotipo da Ophelos

Resposta da Ophelos

Hi Danie,
We’re really sorry to hear about your experience. We know it can be frustrating hearing from a company you don’t recognise.
Ophelos works on behalf of regulated UK businesses – we’re authorised by the FCA and listed on Companies House, where you can look us up.
If you think something’s not right, please drop us a line at support@ophelos.com. We’ll be happy to look into it and help put things right.
Hope to hear from you soon,
The Ophelos Team

Avaliado com 5 de um total de 5 estrelas

Query

Hannah provided me with all the information and reassurance that my query was dealt with
Thanks !

27 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Annoying chasing me when I'm in credit.

Annoying

Getting in touch with me to pay £300 when my other 2 x accounts are in credit by £800. I don't pester Ophelos everyday to get Octopus to return my money.

20 de maio de 2025
Avaliação não solicitada
logotipo da Ophelos

Resposta da Ophelos

Hi Dalaman,
While we don’t have visibility of your other account balances, we can speak to Octopus on your behalf to help get this sorted. Our role is to support you, not add stress – so if something doesn’t look right, we’re here to investigate it for you.
Please feel free to email us at support@ophelos.com and we’ll look into this with Octopus right away.
All the best,
The Ophelos Team

Avaliado com 1 de um total de 5 estrelas

Thieves. Scam. Stay away.

14 de maio de 2025
Avaliação não solicitada
logotipo da Ophelos

Resposta da Ophelos

Hi Diego,

I'm sorry to see you've had a bad experience with Ophelos. If something looks wrong or you have questions or concerns, please get in touch at support@ophelos.com so we can take a look.

All the best,
The Ophelos team

Avaliado com 1 de um total de 5 estrelas

Thieves

Thieves. They took money from me for a debt that was 25 years old. Being registered with the FCA they can’t do that. It’s in black and white in their terms of service. The debt i know absolutely nothing about and wasn’t me
They didn’t even say “stand and deliver” when they took my money.

And all these 5 star reviews are members of staff at Ophelos making reviews up, they get paid for each one. The difference is I can prove they are in many more cases than you can’t. Period. PLEASE TAKE ME UP ON THE OFFER. I CANT WAIT TO PROVE YOU WRONG YET AGAIN. Of course ignoring THIS review leaves you open to speculation on your internal review writing procedure. I’ll lay my house on you never taking this offer up.

Update I received my £209.99 plus damages agreed by the ombudsman. And donated it to a locale food bank I offered Ophelos to match my contribution to my local food bank or a food bank of their choice. They declined.. that tells you all you need to know about this company.

15 de maio de 2025
Avaliação não solicitada
logotipo da Ophelos

Resposta da Ophelos

Hello,
We're very sorry to hear how frustrating this has been.
We understand you’ve already been in touch, and hope the team are helping to clear things up.
Just to clarify, all our reviews are from real customers – we don’t pay people to post them.
Wishing you all the best,
The Ophelos team

Avaliado com 5 de um total de 5 estrelas

Brilliant.

Brilliant.. you managed to do what Clearpay has refused to help me with within seconds. Will never use Clearpay again. Thank you for letting me solve this issue.

12 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

SCAM

STOP HARASSING PEOPLE FOR DEBT THEY DON'T OWE.

Received a text message and email from Ophelos saying I owed money off a 17 year old debt that was cleared in 2021,
another debt recovery agency called opos has been harassing me for the same debt on behalf of capquest..
They need to stop passing debt onto different agencies like Ophelos and once the debt is cleared your information should be wiped from the system..
I recommend you read
read reviews about Capquest and
Opos alot of people are Receiving letters,calls from these type of agencies about debt from companies they have never used,alot of people are being scammed because of capquest passing your information onto these companies.

12 de maio de 2025
Avaliação não solicitada
logotipo da Ophelos

Resposta da Ophelos

Hi Nina,
We’re really sorry for the stress this has caused – we understand how upsetting it is to be contacted about a debt you believe was settled or isn’t yours.
It sounds like you’ve already been in touch with us, and we hope the team was able to explain what happened. If there’s anything still unclear or you’d like us to check something again, please email support@ophelos.com and we’ll look into it straight away.
We take data privacy seriously and only work on behalf of regulated UK businesses – but we absolutely agree no one should be chased unfairly.
The Ophelos team

Avaliado com 1 de um total de 5 estrelas

Unos estafadores

Unos estafadores, cómo intrum, quieren cobrar deudas de hace 20 años, que están pagadas, ellos insisten cada 2/3. Son unos estafadores, y luego solo salen reseñas buenas, cuando miles de gente que conozco han puesto, y no están publicadas

3 de maio de 2025
Avaliação não solicitada
logotipo da Ophelos

Resposta da Ophelos

Hola,
Lamentamos mucho que hayas tenido esta experiencia.
Sabemos lo molesto que es recibir mensajes sobre una deuda que ya ha sido pagada o que tiene muchos años. Si ya nos has escrito, esperamos que el equipo haya podido ayudarte. Si aún hay algo sin resolver, por favor escríbenos a apoyo@ophelos.es y lo revisaremos lo antes posible.
Y solo para aclarar, todas nuestras reseñas son de clientes reales – no pagamos ni incentivamos las valoraciones.
Equipo de Ophelos

Avaliado com 5 de um total de 5 estrelas

Great Company

Easy to use website,easy set up repayment plan.
Friendly support staff if you are unable to make repayments.

28 de abril de 2025
Avaliação não solicitada

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