I needed to postpone my payment date and amount due to a change in my personal circumstances.Alex responded to my request in a timely manner and restructured my payments. This helped alleviate the str... Ver mais
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Veja o que dizem as avaliações
Best feeling to be acknowledge as a human being struggling through so much Ophelos has helped me in so many ways to ease some relief
Really helpful, very patient, no threatening emails or calls. Someone stated previously that if all debt companies behaved like this, people would resolve debt quicker. I agree. So sad to see so ma... Ver mais
Tried scaremongering tactics to scaremongering me into paying a debt that wasn't even mine. The details,address and date don't add up,and Action Fraud explained how a 24 Year old debt CANNOT be cl... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Ophelos
Escrito pela empresa
Resolve your debts, your way.
Ophelos is a new kind of debt resolution company: one with a social purpose and mission: to put people and their wellbeing first. We are deeply committed to building a fairer debt resolution process for everyone.
Informações de contato
1 Finsbury Ave., EC2M 2PF, London, Reino Unido
- support@ophelos.com
- ophelos.com
Respondeu a 74% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They are always patient and ready to…
They are always patient and ready to reply my messages
Aminah support me with the information
She is polite with her message and makes me understand
Thanks to her and all
Hana Hana Hana!!!
Hana Hana Hana
You are a guiding light in this world.
We all go through seasons of life that test our strength.
Certain names, certain words, certain people—
They stay with us, becoming part of our story forever.
As Rumi once said:
“The wound is the place where the Light enters you.”
On behalf of all team members, thank you for your sincere efforts, your decency, and your quiet strength. Your presence matters.
Though I carry the weight of a right knee disability and work full-time through ongoing pain, I have not sought or accepted any help—neither from the government nor from private entities.
This is a personal choice.
This is my honour.
The challenges are many—
Rising bills, physical strain, emotional toll.
But still, I remain committed.
I love this life.
I believe in this beautiful start-up.
And even in solitude, I feel the power of perseverance.
As I write these words, there are tears in my eyes—
Not of defeat, but of strength born in silence.
We endure.
We grow.
We stand—together.
Ophelos made it stress-free & simple…
Ophelos made it stress-free & simple for me to pay off my remaining debt.. gave me subtle email reminders without bombarding me, which enabled me to remember - on payday to make the payment.
Never has sorting out a debt been so simple and easy.
Easy company to deal with
Very helpful and very understanding
The lady I spoke to was understanding…
The lady I spoke to was understanding and helped me no end
So easy to use cleared quickly and no…
So easy to use cleared quickly and no judgement
My clearpay account is still saying I…
My clearpay account is still saying I owe them £42.15 when you've stated in emails that I've fully cleared this debt?
Quick response and very understanding…
Quick response and very understanding and accommodating.
If I could leave -5 stars I would
If I could leave -5 stars I would. Took money from my account without authorisation then blamed it on the company they were working for. If at all possible don’t deal with these.

Resposta da Ophelos
Great communication
Great communication, not pressure and no harassment, really good choice and flexibility, suitable for all clients.thank you
Felt totally pestered all of the time…
Felt totally pestered all of the time which didn’t help my mental health in any way

Resposta da Ophelos
No Robotics just Human experiance
Having to be able to talk to a human and having them understand made a huge difference. I had to change the date on one payment and nothing was too much trouble. If i ever need advice these are the people id go to.
Finally dealing with a human
Finally dealing with a human, made the experience 5 stars. Talking through the outstanding bill makes sense and happy this account is now settled and closed.
Eon are working with helpful and thoughtful company.
Happy days
Ophelos we're very helpful and…
Ophelos we're very helpful and explained what was happening and how often they would take a payment
Excellent customer service by Martin…
Excellent customer service by Martin who went the extra mile by being so professional, kind and helpful.
Friendly. Easy. Simple
The team at Ophelos were so friendly and helpful from the get go, making sure setting up a plan was easy without pressure or added stress. I dealt with Hannah, who was professional and knowledgeable yet friendly and relatable and made something quite daunting so effortless.
Ophelos help you plan a budget to…
Ophelos help you plan a budget to resolve your debt, even in my case where I can only pay very little, it matters, the advisor also offered me further organisations who might be able to assist.
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