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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

From beginning to end , my experience with the entire optilase team from front facing staff to the nurses , receptionists , optometrists and surgeons have been FIRST CLASS !!! They made my journey and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had my LASIK procedure done this year at Optilase Belfast and honestly couldn’t recommend them more. From start to finish the whole experience was brilliant. Macy discharged me after my surgery and... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Whilst this organisation has a a high standard of optometrists and surgeons, their quality of service is abysmal. I have had appointment times changes without notice, conflicting advice given, missi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

One day post op and I can see perfectly! Everyone at Optilase were so helpful and reassuring. There is nothing to be worried about! It was the slightest bit uncomfortable but it only lasted a few se... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Clínica Oftalmológica

Escrito pela empresa

Optilase is Ireland’s leading laser eye, lens and cataract surgery clinic. As one of the first private clinics to be established in the country, we are renowned for providing exceptional vision correction surgeries in Ireland. As a family-owned Irish business with a dedication to providing exceptional care and outcomes, with leading medical experts including Ophthalmic Surgeons, Laser Optometrists, and medical staff. We use sophisticated medical technology to provide the best laser, cataract and lens surgery corrections.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

578 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 24% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Extremely helpful staff

Extremely helpful staff. Felt no pressure to get the surgery of the consultation. I felt they were very safe, ensuring the I was fully suitable for the surgery. Grateful for the numerous follow up appointments post surgery. Gives great confidence that all is working and that the surgery was successful.

12 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

That people what they work there. When I come till when I go.Consulteson with lady,she check, end explaining very good, because I don't speak English so well, but she try that I understand evrithing about my eye surgery

29 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience at Optilase

Loved being seen by Fred. I was seen pretty quickly. Got many different eye tests. Got everything explained and what type of surgery would benefit my personal needs. Got answers to all my questions including the financial bits. Now I can’t wait to get it all done!!! Thank you Fred!

28 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The staff were very friendly and…

The staff were very friendly and provided great follow up care after the treatment.

17 de dezembro de 2024
Avaliação não solicitada
logotipo da Optilase Eye Clinic

Resposta da Optilase Eye Clinic

Thanks Adam, we are so glad that you had a great experience.

The Optilase Team 💚

Avaliado com 1 de um total de 5 estrelas

Diagnosis before consultation

Had made an appointment got about 3 calls confirming my attendance which I did each time. Then the day before my appointment without any consultation I was informed I needed lens correction that would cost in excess for 8k. Therefore I cancelled the appointment there and then

11 de setembro de 2025
Avaliação não solicitada
logotipo da Optilase Eye Clinic

Resposta da Optilase Eye Clinic

Dear Niamh,

Thank you for taking the time to share your feedback regarding your experience.
We are very sorry to hear that you are unhappy with your experience. Patient satisfaction is extremely important to us.

At the initial consultation booking stage, we ask a number of qualifying questions to ensure each patient is scheduled for the most suitable consultation. It is possible that during the confirmation process, a member of our team identified that a different consultation may have been more appropriate for you. To avoid any disappointment on the day and to ensure transparency, they may have contacted you in advance of your appointment.

We would be grateful if you could provide your contact details by emailing info@optilase.com, for the attention of the COO. This will allow us to get in touch directly, review the matter in detail, and provide the appropriate support.

Thanks,
The Optilase Team

Avaliado com 1 de um total de 5 estrelas

I rang on several occasions to make an…

I rang on several occasions to make an appointment. I sent in the report I got from my optician. Optilase were to get back to me. After a number of efforts I gave up.

10 de dezembro de 2025
Avaliação não solicitada
logotipo da Optilase Eye Clinic

Resposta da Optilase Eye Clinic

Dear Nora,

Thank you for taking the time to share your feedback regarding your experience.
We are very sorry to hear that you are unhappy and that you did not receive a response.

We would appreciate it if you could provide your contact details by emailing info@optilase.com, for the attention of the COO. This will allow us to contact you directly, review what happened, and look into the matter further.

The Optilase Team

Avaliado com 5 de um total de 5 estrelas

Katie was very friendly

Katie was very friendly, answered any questions I had explained the treatment I would need and also told me to write down any questions I might have for the surgeon.Because of a family wedding I could change dates for my surgery to suit me given me four dates to choose from.
Thanks for the peace of mind and reassurance.

10 de novembro de 2025
Avaliação não solicitada
logotipo da Optilase Eye Clinic

Resposta da Optilase Eye Clinic

Thanks for taking the time to leave your feedback Yvonne, it's truly appreciated. We are so glad that you had a great experience.

The Optilase Team 💚

Avaliado com 5 de um total de 5 estrelas

Excellent post and aftercare

Excellent pre and aftercare. Operation was a great success. Friendly and helpful Optilase team members. Procedure was a success , very professionally performed with great advice and instructions and advice given in an easily understandable fashion.

10 de dezembro de 2025
Avaliação não solicitada
logotipo da Optilase Eye Clinic

Resposta da Optilase Eye Clinic

Hi Noel. We are so glad that you had a great experience!

The Optilase Team 💚

Avaliado com 5 de um total de 5 estrelas

Excellent specialist with great…

Excellent specialist with great information relating to tests and follow up advice

17 de outubro de 2025
Avaliação não solicitada
logotipo da Optilase Eye Clinic

Resposta da Optilase Eye Clinic

Hi Joyce. Thanks for the review! And we are so glad that you had a great experience.

The Optilase Team 💚

Avaliado com 1 de um total de 5 estrelas

The website prices are incredibly…

The website prices are incredibly misleading. The lady I had my consultation with made me feel like I was almost an inconvenience to her by being there.

14 de novembro de 2025
Avaliação não solicitada
logotipo da Optilase Eye Clinic

Resposta da Optilase Eye Clinic

Dear Aoife,

Thank you for taking the time to share your feedback regarding your experience.

We are sorry to hear about your experience to date. Please be assured that patient care is our highest priority, and we are fully committed to resolving your concerns.

We would appreciate it if you could provide your contact details by emailing info@optilase.com, for the attention of the COO. This will enable us to contact you directly, review the matter in detail, and provide our full support.

The Optilase Team

Avaliado com 5 de um total de 5 estrelas

My consultation was based in cork with…

My consultation was based in cork with the wonderful dan. I was nervous before this but as soon as I met him he made me feel so at ease. Dan explained everything to me step by step and was so reassuring with any questions I had. I am getting my prk laser done next week and I couldn't be more excited. Five stars for optilase 😀😀😀😀

15 de novembro de 2025
Avaliação não solicitada
logotipo da Optilase Eye Clinic

Resposta da Optilase Eye Clinic

Hi Julie. Dan is just fantastic! We are so glad that you had a great experience in our Cork clinic.

The Optilase Team 💚

Avaliado com 5 de um total de 5 estrelas

Was amazing

Was amazing , they make you feel so secure and comfortable and everything was amazing. Everyone is asking about , I work in big shop and all Brazilian is asking where do I get done how was , they got my number to get the name of the clinic and I really recommend it. I can’t wait to see people getting done because I recommend it. And I wish i could know before about the clinic . Best clinic in cork.

21 de novembro de 2025
Avaliação não solicitada
logotipo da Optilase Eye Clinic

Resposta da Optilase Eye Clinic

Hi Luiza, we are so glad that you had a great experience. Thanks for the feedback, we'll be sure to pass it on to the team in our Cork clinic.

The Optilase Team 💚

Avaliado com 1 de um total de 5 estrelas

Lack of Professionalism and patient care

Close to five years ago, I visited Optilase because I was interested in lens-replacement treatment. At the time, I was told I was not yet eligible and should return in five years. I also recall being advised to obtain a new glasses prescription to possibly explore LASIK suitability, but I never pursued that as I had no interest in LASIK. I was also told that an email had been sent to me regarding this — I have checked thoroughly and found no such email.

Five years later, I returned specifically to revisit lens-replacement options, and the experience was shockingly poor. The same person who attended me previously carried out the consultation again, and their behaviour was so unpleasant and unnecessarily rude that I genuinely considered either challenging them or walking out. I still cannot believe I stayed for the full consultation given how disrespectful the interaction was. It became quite clear that this person was unhappy I had not returned for the glasses trial suggested years ago, and their attitude reflected this.

Frankly, it is shocking that anyone would think they can behave this way toward a patient and still expect that patient to return or proceed with treatment.
As a result, I chose not to undergo any treatment at Optilase. My boyfriend, who had been considering LASIK with your clinic, also decided not to proceed after witnessing the experience.

Because of this, I was effectively forced to research treatment abroad. Ultimately, we both underwent significantly more advanced procedures in London (EuroEyes) for the same overall cost. My boyfriend received SMILE Pro, and I underwent trifocal lens-replacement surgery (vs. Multifocal at Optilase) — both carried out with a far higher standard of professionalism, technology, and patient care.

4 de novembro de 2025
Avaliação não solicitada
logotipo da Optilase Eye Clinic

Resposta da Optilase Eye Clinic

Dear Susana,

Thank you for taking the time to share your feedback regarding your experience.

We are very sorry to hear about your experience to date. Please be assured that patient care is our highest priority, and we are extremely disappointed to learn of your experience.

We would appreciate it if you could provide your contact details by emailing info@optilase.com, for the attention of the COO. This will enable us to contact you directly and review the matter in detail.

The Optilase Team

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