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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Company had great reviews, and I have severe sacrolliac issues. I was encouraged to try this particular belt. I decided to do it because I'm quite desperate. I have hope that it will help me.

Avaliado com 5 de um total de 5 estrelas

The professional discounts are legit as I compared them to Amazon's pricing, from their OPTP shop. Also, the website was easy to navigate. I appreciate there are short video demos provided on the plat... Ver mais

Avaliado com 1 de um total de 5 estrelas

Waited two business days for a quote to confirm shipping costs. Called to check on progress - nothing. The rep kept telling me how wrong I was in my understanding, cutting me off. Finally I asked her... Ver mais

Avaliado com 1 de um total de 5 estrelas

This order took a very long time to ship. Placed on 4/6/17. Called on 4/7/17 to have it shipped via Priority Mail. On 4/10/17 received an email asking me to choose shipping method and another email... Ver mais

Detalhes da empresa

  1. Fornecedor de equipamentos de fisioterapia
  2. Farmácia

Informação fornecida por fontes externas variadas

OPTP (Orthopedic Physical Therapy Products) is a recognized leader in providing professionals and consumers with orthopedic, physical therapy, rehabilitation and fitness products.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

177 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(177)

7 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

I received the wrong item

I ordered from you several months ago and received the wrong thing. I got the stretch EZ instead of the stretch out strap, although I did receive the booklet for the stretch out strap!!
I haven't used it because I was on vacation for a couple of weeks, then I had Covid.
I hate that I have to spend more money to try to get the correct item.
Jill DeVore

24 de agosto de 2022
Avaliação não solicitada
logotipo da OPTP

Resposta da OPTP

Hello Jill, I'm so sorry to hear you received the wrong product. Please call 888.819.0121 or email custservice@optp.com so we can assist you with getting the correct item.
Thank you,
OPTP

Avaliado com 1 de um total de 5 estrelas

I was signed in as a Professional and…

I was signed in as a Professional and went back to enter my payment info and somehow OPTP kept my shopping cart current but I was logged out of my account. I placed order without receiving my 20% discount. It’s disappointing. I am planning to call customer service tomorrow.

25 de agosto de 2022
Avaliação não solicitada
logotipo da OPTP

Resposta da OPTP

Hello Jennelyn, we are very sorry for the issues during your checkout experience. Please email us at custservice@optp.com or call us at 888.819.0121 and we will get this fixed for you.

We apologize for the inconvenience,
OPTP

Avaliado com 1 de um total de 5 estrelas

I write to you again and again stating…

I write to you again and again stating that I made an order and did not receive confirmation by email
And I only have a screenshot and get no answer
I bought The Original McKenzie® Cervical Roll
Item No: 703
Order No. 2147270
I didn’t receive the item

6 de maio de 2022
Avaliação não solicitada
logotipo da OPTP

Resposta da OPTP

Hello Yael, we apologize for the very delayed response. If you still need assistance, please email us at custservice@optp.com.

Avaliado com 1 de um total de 5 estrelas

terrible delivery to Canada

I ordered a book in February. It is mid April and I still have not received it! This may have been the fault of the US postal system and not the store. The other option was to pay $36 for UPS shipping which was worth more than the book!

19 de abril de 2022
Avaliação não solicitada
logotipo da OPTP

Resposta da OPTP

Hi Fran, we know this response is much too late, but we hope you finally received your book. If you still need assistance, please reach out to us via email at custservice@optp.com. We apologize for the delayed book and our delayed response.

Avaliado com 3 de um total de 5 estrelas

Did not receive tracking order from…

Did not receive tracking order from UPS...really want to know when order will arrive...will call today.

14 de março de 2022
Avaliação não solicitada
logotipo da OPTP

Resposta da OPTP

Hi Bella, we know this response is late, but we hope you were able to reach us via phone. Let us know at custservice@optp.com if we can be of any further assistance.

Avaliado com 1 de um total de 5 estrelas

Very slow response

Very slow response, I am still waiting for shipping quote. It has been nearly a week. Paid for equipment already.

1 de fevereiro de 2022
Avaliação não solicitada
logotipo da OPTP

Resposta da OPTP

Hi Ninrath. I'm so sorry to hear you are still waiting on a shipping quote. Quotes are usually sent same or next-day via email, and we do not charge for orders until the quote has been approved. Can you please check your spam/junk folder for the quote and call or email our customer service team at custservice@optp.com/888.819.0121. We'll be happy to assist you as quickly as possible.

Avaliado com 2 de um total de 5 estrelas

Not sure if this is a duplicate order

Not sure if this is a duplicate order, I receive TWO confirmations by email. Difficult to do on an oPhone.

20 de janeiro de 2022
Avaliação não solicitada
logotipo da OPTP

Resposta da OPTP

Hi Sue. If you could please send us an email at custservice@optp.com, we would be happy to look into this for you!

Avaliado com 3 de um total de 5 estrelas

Website easy to navigate

Website easy to navigate
Not sure why I have to wait for shipping charges
My order was place October 22/21 and I’m still waiting for shipping amount

26 de outubro de 2021
Avaliação não solicitada
logotipo da OPTP

Resposta da OPTP

Hello, and thank you for your review. Shipping quotes are usually sent same or next-business day, so you certainly should have received a quote from us by now. Can you please email custservice@optp.com with your order number so we can get you this information ASAP?

In the meantime, please check your spam/junk folder in case our emailed quote landed there.

Thank you,
Joel

Avaliado com 1 de um total de 5 estrelas

I ordered the products I wanted and…

I ordered the products I wanted and waited two days for an email regarding the delivery and nothing showed up . Then I called the number before closing time and was told that you are closed . Hopefully something happens by Monday ???

15 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have been doing pre-op physical…

I have been doing pre-op physical therapy & the practice I go to uses your products. In between appointments I am doing the exercises at home using a belt which actually isn't as efficient & is more difficult. I ordered your Stretch Out Strap a few days ago & it arrived in today's mail. I am so excited. Great product. Great service. Thanks OPTP. I have to go do my exercises now.

12 de setembro de 2021
Avaliação não solicitada
logotipo da OPTP

Resposta da OPTP

Hi Susan,

Thank you for taking the time to share your experience. We are glad to hear you like the product and hope it works well for you!

Joel M.
OPTP

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