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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Company had great reviews, and I have severe sacrolliac issues. I was encouraged to try this particular belt. I decided to do it because I'm quite desperate. I have hope that it will help me.

Avaliado com 5 de um total de 5 estrelas

The professional discounts are legit as I compared them to Amazon's pricing, from their OPTP shop. Also, the website was easy to navigate. I appreciate there are short video demos provided on the plat... Ver mais

Avaliado com 1 de um total de 5 estrelas

Waited two business days for a quote to confirm shipping costs. Called to check on progress - nothing. The rep kept telling me how wrong I was in my understanding, cutting me off. Finally I asked her... Ver mais

Avaliado com 1 de um total de 5 estrelas

This order took a very long time to ship. Placed on 4/6/17. Called on 4/7/17 to have it shipped via Priority Mail. On 4/10/17 received an email asking me to choose shipping method and another email... Ver mais

Detalhes da empresa

  1. Fornecedor de equipamentos de fisioterapia
  2. Farmácia

Informação fornecida por fontes externas variadas

OPTP (Orthopedic Physical Therapy Products) is a recognized leader in providing professionals and consumers with orthopedic, physical therapy, rehabilitation and fitness products.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

177 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(177)

7 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

I never recieved the roller with my…

I never recieved the roller with my order, I thought it was on back order but I have come to realize I am not getting what I paid for

28 de julho de 2021
Avaliação não solicitada
logotipo da OPTP

Resposta da OPTP

I'm so sorry, Sandy. We'd love to get this all straightened out for you. Please contact customer service at 763.553.0452 or custservice@optp.com and we'll figure out what happened. Thanks.

Avaliado com 4 de um total de 5 estrelas

Very Satisfied with the site and quality of the products

The site is laid out very well. Products are of professional quality and the video's are very helpful and informative.
I've been purchasing items on your site for a long time and never had any problems with ordering or receiving my order.
One think you could do better on is the shipping costs.
It's some times a deal breaker.

4 de maio de 2021
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Long time for shipping costs and timing…

Long time for shipping costs and timing confirmation.

17 de abril de 2021
Avaliação não solicitada
logotipo da OPTP

Resposta da OPTP

Hi Stefano,

We apologize for the delay. We only have staff in the office M - F 7:30 AM to 5 PM CT. For non-US and expedited orders, our warehouse staff picks and packs your shipment as soon as possible after receiving the order and communicates the shipping details to you after receiving pricing from our carriers.

Our apologies for any inconvenience this delay has caused and thank you for your feedback.

OPTP

Avaliado com 1 de um total de 5 estrelas

Order Shipped Incomplete BUT charged for item not received.

I ordered the Treat Your Own Neck guide along with the Makenzie Cervical Roll. I received the roll but no guide. I have contacted customer service but no response. I was charged for both. **UPDATE 3/2** I got a response from this review and the guide is being sent again. :-)

1 de março de 2021
Avaliação não solicitada
logotipo da OPTP

Resposta da OPTP

Hi Marcia,

I just spoke with our customer service team and it sounds like they sent out an email this morning, but perhaps you didn't receive it. Please call us directly at 763.553.0452 and we would be happy to assist you!

Thank you,
OPTP

Avaliado com 1 de um total de 5 estrelas

I have been waiting for the status of…

I have been waiting for the status of my order. Please reply.

I was told that the charges of my shipment were being calculated and then... nothing. silence..

Please reply.

24 de dezembro de 2020
Avaliação não solicitada
logotipo da OPTP

Resposta da OPTP

Hello, Carla.

I am very sorry for this inconvenience. Our office was recently closed for the holiday and reopened today, December 28th. You should receive your shipping estimate this morning, but please feel free reach out to us at 888.819.0121 with your order number and we will be happy to assist you right away.

Thank you,
Joel M.
OPTP

Avaliado com 3 de um total de 5 estrelas

Unable to download eBook

I am unable up to this day 7 months after I purchased an eBook, to download “Integrating Manual Therapy and Pain Neuroscience”. It is so frustrating.

22 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very helpful agent!

You all were very helpful. I found what I wanted with the agent's advice. I just don't know where the items are coming from and when I'll get it. It would be great to see that on the order like Amazon does. Thanks, Joan

11 de novembro de 2020
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

shipping cost options

It's 2020... you should be able to quote me the different shipping options & costs without us having to do emails back and forth. I do a lot of purchasing for my company, and yours is the first website that can't tell me expedited costs.

12 de outubro de 2020
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

GREAT!

The one item that I was really after is on backorder but other than that it is very easy to order from OPTP!!

20 de agosto de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

EXCELLENT

to saudia arabia about one week

5 de julho de 2020
Avaliação não solicitada
logotipo da OPTP

Resposta da OPTP

Thank you for your review, Dr. Khaled!

Avaliado com 5 de um total de 5 estrelas

Great Product Line!

So far, I love your site and product line. My opinion might change if you wind up charging me more for shipping than people who live in the contiguous United States. I live in HI, but we have zip codes, and it doesnʻt cost any more to ship to us that other states. Iʻm currently waiting to see what youʻre going to charge me for a $31 order of three, very light weight items.
Even your standard shipping seemed a bit exorbitant to me, but I would be willing to pay it, as long as itʻs not more than shipping to anywhere else in the US.
Thank you for providing such a great line of products. I hope you will be fair and reasonable when it comes to shipping.
Aloha from Maui,
Pamela

21 de maio de 2020
Avaliação não solicitada
logotipo da OPTP

Resposta da OPTP

Hi Pamela,

Thank you for your input. When we quote shipping for an order, we relay our actual shipping cost to you. We pick and pack the order, put the shipment on the scale and our UPS software tells us our cost to ship the item. Our rates are usually below retail as we get a bit of a volume discount. With that being said, if you have your own UPS or FedEx account that you prefer to use, we are happy to do that as well. In that case, there would be no shipping charge on our end as you would be paying for the shipment through your carrier directly.

If you have any other questions, please feel free to contact custservice@optp.com.

Thank you!
Joel M
OPTP

Avaliado com 1 de um total de 5 estrelas

I never received my order.

12 de maio de 2020
Avaliação não solicitada
logotipo da OPTP

Resposta da OPTP

Hi Lejf,

I'm sorry to hear you did not receive your order. Please contact customer service at 888.819.0121 or customerservice@optp.com with your order number and they will assist you.

Thank you.

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