Just imagine paying your money.. A mistake, error, lag, no signal, whatever happens! You simply lost your money.. No service provider to rely on or ask if you face any problem!! You can even notice th... Ver mais
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Veja o que dizem as avaliações
I bought this e sim for Indonesia and then was a bit worried after reading reviews that it may not work, however, as soon as I landed in Jakarta it kicked in. I travelled around Indonesia and had no... Ver mais
Currently using the global package here in Russia which I bought for 120 USD. Only connects on Beeline network which is a terrible network here in Russia by the way. No internet connection d... Ver mais
I installed it in minutes and had instant data access while traveling. No need to look for SIM cards or deal with roaming fees. The instructions were clear, and everything worked perfectly from the st... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We are Orbit eSIM (orbitesim.com) Orbit eSIM is a trusted provider of instant, travel-ready eSIM solutions for smartphones and tablets. Our service is designed for travelers who want fast activation, reliable connectivity, and responsive customer support. ⚠️ Please note: We are an independent company and not affiliated with any other brands that may have similar names. Join thousands of satisfied users worldwide and stay connected wherever you go.
Informações de contato
Reino Unido
- support@orbitesim.com
- orbitesim.com
2,9
Bom
54 avaliações
Respondeu a 68% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I didn’t work at all
I didn’t work at all. I tried to reach customer support no response. Would not recommend at all
15 de maio de 2025
Resposta de Orbit eSIM
Hi Mihai,
Thank you for your feedback. We’ve checked your order and confirmed that your 3GB eSIM was successfully installed and partially used — around 2GB still remains.
All of our eSIMs are connected to local, reliable operators with 99% coverage performance globally. If you experienced any issue after installation, it was most likely due to one of the following:
– Data roaming not being enabled on the device,
– Device-level data limits or IP restrictions,
– Or skipping a small setting during setup.
These are common and easy-to-fix issues. Please contact us at support@orbitesim.com — we’d be happy to walk you through a quick setup check and help you make full use of your remaining data.
We’re here to help anytime, and your satisfaction means a lot to us.
bought 2 sim cards
bought 2 sim cards, the 1st SIM didn't work, but we got a quick response and then it was fixed. Only problem was we had to leave airport already and didn't have wifi, so it was really difficult to re-install the SIM without internet. Later we bought 2nd SIM with no problem. The offer packages with GREAT PRICES!
15 de maio de 2025
Resposta de Orbit eSIM
Hi,
Thank you for your kind feedback! 😊
We're happy to hear that everything went smoothly and appreciate your trust in us.
Should you need anything on your next journey, we’ll be here to help. ✈️
Best regards,
Orbit eSIM Team
Never worked for me
Never worked for me. Purchased the esim for my stay in Dubai. The data never worked
11 de maio de 2025
Resposta de Orbit eSIM
Hi Ashuar,
Thank you for taking the time to leave a review, and we're truly sorry to hear about your experience.
We noticed that we haven’t received any support request from your side after the purchase. We always encourage our customers to contact us if something doesn’t work as expected — our support team is available 24/7 and ready to help.
After checking your activation status, it appears that no data was used. This usually happens when Data Roaming is turned off or “Limit IP Address Tracking” is enabled on the device, which can block the eSIM from connecting properly.
We’d still love the chance to assist and make things right. Our team is just one message away at support@orbitesim.com.
Best regards,
Orbit eSIM Support Team
Convenient and efficient
Helped me after another provider failed to support in UAE, worked fine without any issues, would recommend
3 de maio de 2025
Resposta de Orbit eSIM
Hi Dmitry,
Thank you so much for your kind words and for taking the time to leave us a review!
We're really glad to hear that Orbit eSIM was able to support you smoothly, especially after a disappointing experience with another provider. Your recommendation truly means a lot to us.
If you ever need assistance again while traveling, we're always here to help.
Resposta de Orbit eSIM
Hi Denijel,
Thank you so much for your feedback!
We’re really glad to hear that everything worked as expected — that’s exactly what we aim for.
If you ever need an eSIM for your next trip, we’ll be here to support you again.
Safe and happy travels! ✈️🌍
Resposta de Orbit eSIM
Hi Ebi Kiu,
Thank you for your feedback. We're sorry to hear that your support experience did not meet your expectations. At Orbit eSIM, we’re always working to enhance our customer support and ensure a smooth experience for all our users.
Best regards,
Orbit eSIM Team
Such a simple process with Orbit eSim…
Such a simple process with Orbit eSim and they also warn when running low, thank you
7 de maio de 2025
Resposta de Orbit eSIM
Hi Linda,
Thank you very much for your wonderful review.
We’re delighted to hear that you found the process simple and that our usage alerts were useful during your experience. At Orbit eSIM, we’re committed to making connectivity effortless and reliable for every traveler.
Your support truly motivates our entire team — thank you once again.
Best regards,
Orbit eSIM Team
No notfication when the Booker data…
No notfication when the Booker data volume reaches the Limit
3 de maio de 2025
Resposta de Orbit eSIM
Hi Ali,
Thank you for your feedback.
We understand your concern. In fact, we do send automatic usage notifications at 50%, 30%, and 10% remaining data levels — depending on the plan and provider. These alerts are triggered based on the information we receive from the network, and sometimes they may experience a short delay.
Notifications are sent via email to the address registered in your Orbit eSIM account. Please make sure your email is up to date and check your spam folder if needed.
We’re continuously working to improve real-time updates and transparency. If you need any clarification on your specific data usage, feel free to contact our support team directly — we’ll be happy to help.
Best regards,
Orbit eSIM Support Team
Resposta de Orbit eSIM
Hi Vanessa,
Thank you for your feedback. We’re really glad the process was smooth and easy for you. It means a lot that you took the time to share your experience.
Resposta de Orbit eSIM
Hi Carter,
Great to hear everything went smoothly. We always aim to make things simple and stress-free, and it’s wonderful to know we delivered on that.
Resposta de Orbit eSIM
Hi,
We’re sorry to hear about your experience.
Based on our system records, your eSIM was successfully installed. However, it’s possible that data roaming was not enabled on your device, which is necessary for the eSIM to work properly.
If you still need help, feel free to contact our support team — we’re happy to assist you.
Best regards,
Orbit eSIM Support Team
Great experience activated so fast
28 de março de 2025
Resposta de Orbit eSIM
Hi Verra,
Thank you so much for your kind review!
We’re glad to hear everything worked smoothly and your eSIM was activated without delay — that’s the experience we aim to deliver to all our customers.
We truly appreciate you sharing your feedback.
Best regards,
Orbit eSIM Team
Resposta de Orbit eSIM
Hi,
Thank you for your great review!
We're happy to know you had a positive experience with Orbit eSIM.
Your feedback means a lot to us.
Best regards,
Orbit eSIM Team
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