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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I received my custom made roller blind and I am delighted with it. Great communication, quality and the packaging was excellent. It also arrived well before the due date. Would definitely recommend. T... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered 2 Cordless Spring Loaded Roller Blinds - exactly the same as a blind previously ordered from Order Blinds. When the 2 new blinds were installed, it became apparent that there were no... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Perfect Fit Roller Blinds. Well packaged for delivery. Easy to assemble and install. Excellent customer service (thank you Stacey) promptly sending out replacement clips after I measured bead depth in... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had a slight issue with my blinds and Stacey in customer service was outstanding, Keep me updated throughout the process of my order, went out her way to assist. She is a real credit to the company... Ver mais

Detalhes da empresa

  1. Loja de Persianas

Escrito pela empresa

Choose from our huge range of window blind solutions including rollers blinds, shutter blinds, vertical blinds, roman blinds and more, all made to measure in the UK. You can trust in us for easy ordering, market leading quality, best prices all year round and excellent customer service.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

473 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great design

Great design, easy to order, no fuss

15 de fevereiro de 2024
Avaliação não solicitada
logotipo da Order Blinds

Resposta da Order Blinds

Thank you for your review! It's always our aim to provide a fuss-free experience.

We appreciate your feedback and look forward to serving you again in future.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service! Brilliant customer service, superb quality and really easy to fit. Wasn’t in when blind was delivered, they kindly rearranged a suitable time for me to be delivered a second time. Can fully recommend this company.

29 de fevereiro de 2024
Avaliação não solicitada
logotipo da Order Blinds

Resposta da Order Blinds

Thank you for your wonderful feedback! We're over the moon to hear about your positive experience with us.

We appreciate your recommendation and look forward to serving you again in the future.

Avaliado com 5 de um total de 5 estrelas

Perfect …

Every step was so easy and the result amazing

20 de fevereiro de 2024
Avaliação não solicitada
logotipo da Order Blinds

Resposta da Order Blinds

Thank you for taking the time to share your experience! We look forward to serving you again in the future.

Avaliado com 5 de um total de 5 estrelas

the ordering was straight forward

the ordering was straight forward, have the measurement that we need, fitting was very easy.

7 de fevereiro de 2024
Avaliação não solicitada
logotipo da Order Blinds

Resposta da Order Blinds

Hi Paul,

Thank you so much for your lovely feedback! It's brilliant to hear your ordering and fitting process went so smoothly.

We can't wait to assist you again in the future.

Avaliado com 1 de um total de 5 estrelas

Don't buy cassette blinds from here!

If you are thinking of ordering cassette blinds from this company think again. They refer you to a video on how to measure for them which is the middle of your recess, however they actually go on the front of your recess so chances are they won't fit. The quality was poor to say the least, its a shame you can't upload pictures. Whilst the company have offered to remake the blinds the quality isn't going to be improved. £250 in the bin, an expensive mistake which is a shame as I wanted to order other blinds.

UPDATE

Today we removed the stickers from the wall which the blinds sit on. It's pulled all the plaster off the wall. The room has just been redecorated in Farrow and Ball. Pictures have been sent to Order Blinds with a request for replacement paint. This request was rejected so now I have to purchase more paint and do the work myself. As most of you are aware Farrow and Ball is not cheap. This doesn't even include the amount of time it's going to take filling and sanding these 4 walls. Their response was 'we will support you', support me how? I'm definitely going to need therapy after this ordeal. Total balance in the bin £325!!!!!!!

Disgusting customer service.

26 de janeiro de 2024
Avaliação não solicitada
logotipo da Order Blinds

Resposta da Order Blinds

Hi Claire,

Thank you for taking the time to leave us a review. We're really sorry to hear that you've had a less than perfect experience with our Total Blackout Blinds. Your feedback is really important to us.

We're currently going over the video to ensure it provides the right guidance - we apologise if it led to any confusion. To clarify, this product is designed for an edge of recess fitting, which is stated in our product descriptions and features, and was also mentioned in our previous emails to you.

We understand that the blinds didn't fit quite right, and given that you have the Mismeasurement Protection Insurance, we offered to remake the blinds in different sizes. We're all about making sure our customers are completely happy with their purchases.

We've noted the damage caused to your walls due to the stickers and we empathise with your frustration. We regret the inconvenience and the additional costs you've had to bear. Though we can't cover the cost of the paint, we're eager to assist you in other ways.

To that end as a gesture of goodwill, we have extended an offer to you via email. We hope this helps somewhat as we are fully committed to making things right for you. Please accept our sincerest apologies for the troubles caused, and we're committed to improving your experience with us.

Avaliado com 5 de um total de 5 estrelas

Excellent product and service

7 de fevereiro de 2024
Avaliação não solicitada
logotipo da Order Blinds

Resposta da Order Blinds

Hi there,

Thank you for your kind words and for taking the time to reach out to us! We're thrilled to hear that you're happy with the product and service you received.

If you ever need any assistance in the future, please don't hesitate to get in touch. We're always here to help!

Kind Regards,
May

Avaliado com 3 de um total de 5 estrelas

The quick service but some problems

The quick service and price were both to be commended. I feel their daylight range with white backing is bonded to the roller the wrong way around. As supplied you see the white (backside) of the line at the top of your chosen coloured blind. I had to fold the blind back on itself and have it roll the opposite way around. This way the blind clears and protruding window handles and avoids the horrible clash of colours.

The only other thing is that the blinds fabric REALLY smells of its manufacturing process. To the point of a headache. They have been up one week and the smell is starting to be less noticeable when you walk in to the room

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da Order Blinds

Resposta da Order Blinds

Hi Neil,

Thank you for taking the time to leave us a review. We're sorry to hear about the issues you faced with your Daylight Roller Blind.

The blind you ordered is a digitally printed product on a white base fabric which is why the reverse side is white, we do try to make this clear in our product description.

Our standard roll direction is designed to have the fabric roll over the back of the tube, but we can offer a reverse roll upon request. Our customer service team will reach out to you to ensure that your blind is operating correctly after your manual adjustment.

Regarding the smell, we apologise for any discomfort caused. We use high-quality materials and UV curated ink in our manufacturing process, which can sometimes result in an initial odour. However, it is safe, and we're glad to hear that the smell is starting to dissipate as we would expect.

Thanks again for your valuable feedback, and we hope that you're enjoying your new blinds. We're always here to help if you have any further questions or concerns.

Kind Regards,
May

Avaliado com 4 de um total de 5 estrelas

No drill blinds

Well made, accurately made to measure and really easy to install on my own. Received before expected delivery date which was a bonus. Only downside was the colour - I ordered the 'ice-white' sun blind - at best, the colour of the blind is cream which doesn't really fit my decor and it doesn't stop the glare of the sun either.

22 de janeiro de 2024
Avaliação não solicitada
logotipo da Order Blinds

Resposta da Order Blinds

Hi Susan,

Thank you for taking the time to leave us a review. We're really glad to hear that you're happy with the blinds! It's also great that your order arrived earlier than anticipated.

We appreciate your feedback regarding the colour of the 'Ice White' Suncreen Roller Blind. It's worth mentioning that our sunscreen fabric is very reflective, therefore it can pick up colours from its surroundings, such as the amount of sunlight coming in and the colours in the room where it's installed.

As for the sunlight, this fabric is designed to reduce glare and UV rays, so while it won't completely block out the sun, it should help to lessen the amount of glare coming through.

Thank you once again for your feedback.

Kind Regards,
May

Avaliado com 5 de um total de 5 estrelas

First time purchaser

First time purchaser - had searched hard for a reasonably priced but wide blind - found this store - never heard of them - purchased a blind 2.5m wide with double rolls - never seen them before either - blackout roll with a sheer roll - great price - great quality - all the fixings - looks fantastic! Instructions could possibly be better - Ordered 3 more for other downstairs windows to match - delighted with them- great solution to the curtain / blind dilemma! .

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da Order Blinds

Resposta da Order Blinds

Hi Cecilia,

Thanks a lot for your feedback. We're absolutely thrilled to hear that you've had such a positive experience with us!

Your feedback on the instructions is very valuable to us. We're continually looking for ways to improve, so we'll definitely take your comments on board.

We hope you'll enjoy your new blinds just as much as the first one. Thank you for choosing OrderBlinds!

Kind Regards,
May

Avaliado com 5 de um total de 5 estrelas

Excellent Service

I placed the order in mid-December and, as it was a fitted blind, was informed that delivery would be the second week in January.

We were really surprised to receive the blind the week before Christmas. As the blind was a gift to our grandson this was really good news and we can report that he was so delighted with it.

May we thank everyone at Order Blinds for their efforts in expediting the order. A big Thank You.

15 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good quality grip-fit blinds.

Good quality grip-fit blinds that fitted our newly refurbished bathroom perfectly, and required no drilling in our newly laid tiles. Fast delivery. Good online customer service. Will certainly used again.

13 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

Ordered replacement slats for two bedroom windows. Great price and quality. Also arrived quickly. I have now ordered similar (white blackout) for a very large dining room window.

4 de janeiro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Where are the instructions

Product quality appears fine, however, the fitting instructions are hidden rolled up in the blind, so I didn't find these until after I had to install it and un-rolled it for the first time !! There is a critical bit of information in the instructions about dimensions to maintain spring tension. I suggest you do not do this and place the instructions in an easy to find place in the packaging.

14 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect blinds

Blinds fitted perfectly, arrived in stated time and beautifully made. All together, great service and really pleased with the final look.

14 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great communication throughout.

Great communication throughout.
When my required sample was out of stock my enquiry was responded to quickly and it arrived in the post within a few days.
All the information that I needed to ensure that I ordered well fitting blinds could be found on the website and my order was fulfilled quickly.
My only quibble was the discovery of the installation instructions tucked away inside the blind, by which time I'd figured out how to install it anyway!
The blinds feel sturdy and well made. Of the two purchased, the one that I have installed so far operates smoothly and is all good after a weeks use.

20 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great company. …

I have purchased 10 electric blinds and very impressed with the quality and back up service.
Well done Georgie for technical support and friendly service.

19 de dezembro de 2023
Avaliação não solicitada

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