Ordered 2 Cordless Spring Loaded Roller Blinds - exactly the same as a blind previously ordered from Order Blinds. When the 2 new blinds were installed, it became apparent that there were no... Ver mais
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Veja o que dizem as avaliações
Perfect Fit Roller Blinds. Well packaged for delivery. Easy to assemble and install. Excellent customer service (thank you Stacey) promptly sending out replacement clips after I measured bead depth in... Ver mais
I had a slight issue with my blinds and Stacey in customer service was outstanding, Keep me updated throughout the process of my order, went out her way to assist. She is a real credit to the company... Ver mais
The replacement blind slats arrived to freshen up all of my lounge windows with a clean fresh look, lovely quality, just what I ordered and the sheer gives me privacy whilst allowing light and vision... Ver mais
Detalhes da empresa
Escrito pela empresa
Choose from our huge range of window blind solutions including rollers blinds, shutter blinds, vertical blinds, roman blinds and more, all made to measure in the UK. You can trust in us for easy ordering, market leading quality, best prices all year round and excellent customer service.
Informações de contato
Unit 10 Barbrey Business Park, NG13 0GY, Bottesford, Reino Unido
- 01159699933
- info@orderblinds.co.uk
- orderblinds.co.uk
4,3
Excelente
471 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to order
Easy to order, competitive and perfect result. Arrived quite quickly.
19 de abril de 2024
Avaliação não solicitada
Resposta da Order Blinds
Hi Richard,
Thank you for taking the time to leave us a review.
Glad to hear it was easy to order and you got what you needed quickly. Thanks for choosing us!
Resposta da Order Blinds
Hi there,
We're glad you liked the product and found it worth the price. Thanks for the shout-out about our service.
We're here if you need anything else!
Mechanism didn’t work calked we had to…
Mechanism didn’t work calked we had to send a video of it not working sending replacement still not received 10 days later
19 de abril de 2024
Avaliação não solicitada
Resposta da Order Blinds
Hi Jan,
Thank you for taking the time to leave us a review.
We're truly sorry to hear about the issue you're facing with the blind mechanism and the delay in receiving the replacement. We want to assure you that we take these matters seriously and strive to provide prompt assistance.
When you initially contacted us earlier this month, we responded with a query within just two hours on the same working day, eager to resolve the issue.
After not hearing from you again until last Friday, we immediately dispatched the replacement mechanism via first-class post on the following working day. You should have received it by now, and we hope it resolves the issue satisfactorily.
We appreciate your patience and understanding as we work to ensure your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out.
Absolutely appalling!
Absolutely appalling! Ordered 6 blinds. 5 in 1 pattern, 1 in a stripe. They sent the stripe in the same pattern. The other 5 should all have been the same - 2 were the same colour, the other 3 were all different colours so across 5 blinds only 2 colour matched. 1 of the blinds had a big white spot in the pattern. Took 3 weeks of emails back and forth to get this resolved, they were incapable of actually reading emails properly. Consequently I spent a further £1000 with Blinds2Go, their loss. Absolutely terrible customer service, they literally don't care!
15 de abril de 2024
Avaliação não solicitada
Resposta da Order Blinds
Hi there,
Thank you for taking the time to leave a review.
I understand your frustration with the situation regarding your blinds order. We've previously communicated the reason for the colour variation, which arises from the use of different base cloths. Additionally, we offered to rectify the issue by replacing the blind printed in the wrong design, which you declined. As a gesture of goodwill, we also offered a partial refund.
We respectfully disagree with the characterisation of our customer service as "terrible." We've made multiple efforts to address your concerns and have been responsive throughout our email correspondence. Please know that we genuinely care about our customers' satisfaction and strive to resolve any issues promptly. If there's anything further we can do to assist you, please don't hesitate to reach out.
Blinds were excellent
Blinds were excellent, arrived quickly, would recommend to anyone
11 de abril de 2024
Avaliação não solicitada
Not returnable site
I recently ordered blinds from this website. It said next day delivery but make a note it is working day. Also make sure that what you order matches your colour and material they provide. I paid for next day delivery which is super expensive and received after 2 days, when I reached out to them about not happy with the product they redirected me to the point it is custom made and cannot be returned back. I had ordered standard size of 55 cm, which they refused. Just be sure before you order would be my advice.
3 de abril de 2024
Avaliação não solicitada
Resposta da Order Blinds
Hi Habib,
We're really sorry to hear about the confusion and inconvenience you experienced.
The service you ordered was our Next Working Day Despatch Service (£10) plus our Next Working Day Delivery Service for UK Mainland (£8.95), which is how we advertise it online. If you received the blinds within 2 working days from ordering, we have fulfilled that service.
We apologise if there was any misunderstanding about the colour and material matching, however we always recommend using our free sample service, due to different light and colour settings between computer monitors - due to this, we are unable to guarantee the image will display the same on every computer.
We would also advise checking all details thoroughly before placing the order, given that our products are custom-made and hence, non-returnable.
We highly appreciate your feedback and will continue to strive for clarity and customer satisfaction.
Absolutely perfect high quality blinds
Absolutely perfect high quality blinds. Will definitely use again
2 de abril de 2024
Avaliação não solicitada
Resposta da Order Blinds
Hi there,
Thank you for your positive feedback! We're thrilled to hear that you're happy with the quality of your blinds.
We look forward to serving you again in the future.
Emily couldn't have been more helpful
Emily couldn't have been more helpful! She went over and above to supply a replacement blind for me. Speedy response, helpful links provided for installation, seamless ordering process and speedy delivery. Couldn't fault the exceptional customer service levels I received from Order Blinds. Thank you!!!!
21 de março de 2024
Avaliação não solicitada
Look no further if you need a quality blind
If you need a good quality blind you are in the right place. We ordered a black out blind with cassettes and the product we receive is absolutely perfect. The shutter mechanism is fantastic and it is a complete black out blind system. Fitting was very easy. Delivery was prompt too. 10/10 and I would highly recommended
24 de março de 2024
Avaliação não solicitada
Resposta da Order Blinds
Hi there,
Thank you for your kind words and recommendation! We're delighted to hear that you're happy with the quality of the blackout blind you ordered from us, and that it was easy to install.
We take pride in providing high-quality products and quick delivery, so we're thrilled to know that we met your expectations.
Thanks for choosing Order Blinds!
Very prompt supply but still not…
Very prompt supply but still not installed as waiting on other trades.
12 de março de 2024
Avaliação não solicitada
Resposta da Order Blinds
Hi there,
Thank you for your feedback! We're glad to hear that you received your order quickly.
We hope that the installation goes smoothly once the other trades have finished their work.
Thanks for choosing Order Blinds!
Excellent service and product
I wanted a roller blind made with my own fabric which was a single duvet cover. Order blinds were very easy to communicate with, replying to emails promptly. The roller blind arrived very quickly and was perfectly made. Their price was also very reasonable. I would definitely recommend them and use their services again.
12 de março de 2024
Avaliação não solicitada
Resposta da Order Blinds
Thank you for your review! We're thrilled to hear that you're happy with your blind and our service, and that we've been able to provide a convenient and affordable solution for your window.
Thank you for recommending us, and we look forward to serving you again in the future.
Really pleased with our first order.
Really pleased with our first order.
Several free samples provided.
Online ordering easy with lots of options.
Blind arrived within the timescale quoted.
Quality is lovely, fits well, we are very happy with our purchase
6 de março de 2024
Avaliação não solicitada
Resposta da Order Blinds
Thank you for your review! We're delighted to hear that you were pleased with your first order.
We're also glad to hear that your blind arrived within the quoted timescale and that you're happy with the quality and fit.
Thank you again for your positive feedback, we truly appreciate it.
Super easy to fit. Very sturdy!
These blinds are very well made. I can't believe how easy they are to fit and how sturdy they are when fitted in place. I really didn't want to drill lots more holes and create mess so these blinds are perfect. Would highly recommend!
14 de março de 2024
Avaliação não solicitada
Resposta da Order Blinds
Thank you for your review! We're so pleased to hear that our blinds provided a convenient solution for you.
Thank you for recommending us, and please don't hesitate to get in touch if you need any further assistance.
Arrived quickly and Great Quality and…
Arrived quickly and Great Quality and Great Quality and Value. We will buy from this supplier again
5 Star service *****
15 de março de 2024
Avaliação não solicitada
Resposta da Order Blinds
Thank you for taking the time to leave such a positive review. We're thrilled to hear that you were happy with the service provided!
We're glad to have earned your trust and loyalty, and we look forward to serving you again in the future.
Excellent service
Excellent service, perfect fit, easy to install & operate.
7 de março de 2024
Avaliação não solicitada
Resposta da Order Blinds
Thank you for your kind words, and please don't hesitate to reach out if you need any further assistance!
Roller blind
Fast, efficient service. Supplied a proof before final production for us to check. Easy to fit. Looks great! Thank you.
12 de março de 2024
Avaliação não solicitada
Resposta da Order Blinds
Hi there,
Thank you for taking the time to leave us a review.
We're thrilled to hear that! It's great to know that you found the fitting process easy and that you're pleased with how your new blinds look.
Thank you for your positive feedback, we really appreciate it!
Exceptional Customer Service
Back in January 2021, I had purchased 3No Blackout Roller Blinds and was very pleased with the product. However, recently, I experienced a fault with two of the roller blinds where the plastic "Brakes" on one side of blinds had snapped (this part ensures the blind sits firmly flush to the window sill).
I contacted customer service via email and explained the issue. The customer service assistant who responded back, understood exactly the problem and confirmed that she would send out replacement parts at no charge.
This kind of customer service is very rare today and it is for this very reason why I have used/recommended Order Blinds to many friends and family.
Keep up the good work!
20 de março de 2024
Avaliação não solicitada
Resposta da Order Blinds
Hi there,
Thank you kindly for taking the time to leave us feedback!
We're absolutely thrilled to hear about your positive experience with our customer service team and that we could assist with your Blackout Roller Blinds issue. It's great to know that you feel confident recommending us to your friends and family. We truly appreciate your kind words and your support.
Thank you again for your feedback. We will definitely keep up the good work and we look forward to serving you in the future!
Good quality and finish, arrived promptly
We wanted to order a waterproof blind for a bathroom; Order Blinds seem to be the only company with a good variety of patterned options rather than just a plain colour. When it arrived we were really pleased with the standard of finish, it looks great.
7 de fevereiro de 2024
Avaliação não solicitada
Resposta da Order Blinds
Thank you for your review! We're delighted to hear that you are happy with the finished blind.
We appreciate your feedback and look forward to providing you with more quality products in the future.
Resposta da Order Blinds
Thank you for your review! It's always our aim to provide a fuss-free experience.
We appreciate your feedback and look forward to serving you again in future.
Excellent service
Excellent service! Brilliant customer service, superb quality and really easy to fit. Wasn’t in when blind was delivered, they kindly rearranged a suitable time for me to be delivered a second time. Can fully recommend this company.
29 de fevereiro de 2024
Avaliação não solicitada
Resposta da Order Blinds
Thank you for your wonderful feedback! We're over the moon to hear about your positive experience with us.
We appreciate your recommendation and look forward to serving you again in the future.
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