Ordered 2 Cordless Spring Loaded Roller Blinds - exactly the same as a blind previously ordered from Order Blinds. When the 2 new blinds were installed, it became apparent that there were no... Ver mais
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Veja o que dizem as avaliações
Perfect Fit Roller Blinds. Well packaged for delivery. Easy to assemble and install. Excellent customer service (thank you Stacey) promptly sending out replacement clips after I measured bead depth in... Ver mais
I had a slight issue with my blinds and Stacey in customer service was outstanding, Keep me updated throughout the process of my order, went out her way to assist. She is a real credit to the company... Ver mais
The replacement blind slats arrived to freshen up all of my lounge windows with a clean fresh look, lovely quality, just what I ordered and the sheer gives me privacy whilst allowing light and vision... Ver mais
Detalhes da empresa
Escrito pela empresa
Choose from our huge range of window blind solutions including rollers blinds, shutter blinds, vertical blinds, roman blinds and more, all made to measure in the UK. You can trust in us for easy ordering, market leading quality, best prices all year round and excellent customer service.
Informações de contato
Unit 10 Barbrey Business Park, NG13 0GY, Bottesford, Reino Unido
- 01159699933
- info@orderblinds.co.uk
- orderblinds.co.uk
4,3
Excelente
471 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I am very pleased with the quality of…
I am very pleased with the quality of the blinds and everyone comments about the idea to use a photograph for a blind. The service was quick and timely. Would recommend the company.
22 de março de 2025
Avaliação não solicitada
Resposta da Order Blinds
Thank you for your lovely feedback!
We're so pleased to hear you're happy with the quality of your blinds. We absolutely love creating photo blinds, as they’re such a bespoke and meaningful way to add a personal touch to any space. It’s wonderful to hear yours is getting such positive comments.
We're glad the service was timely and that you’d recommend us—your support means a lot to the team!
Good customer support
Dealt with a problem that occurred in a professional and fair manner.
4 de março de 2025
Avaliação não solicitada
Resposta da Order Blinds
Thank you for your feedback! We're glad we could resolve the issue in a way that felt fair and professional.
Providing good customer support is very important to us, and we really appreciate you taking the time to share your experience.
Nice blind. Good price.
Online ordering process was simple and well explained. The price was good and I am happy with the blind now I've installed it. I intend to order again as I've just bought a house and used this as a kind of test to check quality etc.
The next ones I order however I will add 2-3mm extra to the width as this one only just fit in the brackets even after several very careful measurements. I appreciate the need for corrective tolerance being applied (post order) but thought it was a bit over the top. If your confident with your measurements I would advise to add the same extra mm when ordering online. Only reason for losing a star, other than that great!!
1 de abril de 2025
Avaliação não solicitada
Resposta da Order Blinds
Thank you for your detailed review! We're really pleased to hear that you're happy with your blind and found the ordering process straightforward and well explained. It’s great to know you’re planning to order again—congratulations on your new home!
We appreciate your comments about the sizing and understand your point regarding the tolerance adjustments. These are applied to ensure a safe fit, but we’ll certainly take your feedback on board as we continually look to improve the experience. If you ever need help with measurements for future orders, our team is always here to assist.
Thanks again for choosing us!
Overall good experience and decent product
I've ordered 3 different sets of blinds ( 2 light filtering and 1 light blocking), and have had an all round good experience. The ordering process was simple enough, the website has all the information needed to take appropriate measurements. The order arrived with all the small parts needed and the fit was as expected, I didn't purchase any measurement insurance, and didn't need to. The parts/materials are of decent quality, and for the longer blind it feels sturdy enough. As the parts are made to order/measure, it was expected to take several days to deliver, not a problem for me. Overall, happy with my purchases.
15 de abril de 2025
Avaliação não solicitada
Resposta da Order Blinds
Thank you so much for your detailed and thoughtful review!
We're really glad to hear you've had a positive experience across multiple orders and that everything—from the ordering process to the fit and quality—met your expectations. It’s great to know the instructions were clear and that you felt confident measuring without insurance.
We truly appreciate your support and are so pleased you're happy with your blinds. If you need anything in the future, we’re always here to help!
Well made easy to put up
3 de abril de 2025
Avaliação não solicitada
Had a problem as no instructions with…
Had a problem as no instructions with blinds so ended up damaging one blind. Damaged blind has been replaced immediately and the service received was excellent. Extremely happy with our new blinds.
14 de abril de 2025
Avaliação não solicitada
Resposta da Order Blinds
Thank you for your feedback! We're sorry to hear there was an issue with the missing instructions, but we're really glad we could resolve it quickly and get a replacement sent out.
It's great to know you're so happy with your new blinds and the service you received. We truly appreciate your understanding and support!
It's a scam company
It's a scam company. They have been dangling me for 1.5 months since I ordered the blinds but haven't dispatched. I'm trying to get a refund but no luck
Order: 238725
11 de abril de 2025
Avaliação não solicitada
Resposta da Order Blinds
I'm very sorry to hear about your experience — I can assure you we are not a scam company. We take these matters seriously, and I want to personally look into what has happened with your order.
Please could you provide your order number or any other identifying details so I can investigate this further? As the General Manager, I want to ensure this is resolved properly and promptly.
While some orders may face unforeseen delays in manufacturing, we always offer a refund if we're unable to meet the original production time frame due to stock issues and the customer is unable to wait for the revised lead time.
Thank you for bringing this to our attention — I look forward to resolving it for you.
Looks really good in our bathroom
1 de abril de 2025
Avaliação não solicitada
Resposta da Order Blinds
Thank you so much for your lovely review — we’re delighted to hear the blind looks great in your bathroom!
If you’d like to share any photos of it installed, we’d love to see them! Simply send them to marketing@orderblinds.co.uk, and we’ll enter you into our prize draw to win a £50 voucher.
Thanks again for choosing us!
I wouldn't even leave one star if I…
I wouldn't even leave one star if I could.
I Ordered the no drill blinds, after watching the video I thought perfect. Being single i wont need to drill just clip into place.
But no...
The Blinds just won't stay up, and after going back and forth for a week even sending a video 4 times to show that the tension part has no tension, they have blamed everything else. Including where I held the tape measure to get a picture yet the measurement is the same.
Have you ever tried holding a tape measure taught above your head to the distance of 117 at the height of 200 when you're 5ft 4 oh and take a picture too?
Still today their was no resolve. The Help centre not very helpful at all. I wish I had spent my money elsewhere. Please if you are considering buying your blinds here don't!
Sadly now I have looked at others experiences on their reviews I'm not the only one who has experienced the same and sadly I wont be the last either.
These blinds may hold up for smaller windows but don't consider them for bigger windows they are not fit for purpose.
The phrase of too good to be true springs to mind!
And now.. I'm left with blinds i still can't use, and have no way off fixing them up my self.
Utterly disappointed!
28 de março de 2025
Avaliação não solicitada
Resposta da Order Blinds
Dear Tracy
We’re sorry to hear that your experience with our no-drill blinds hasn’t been what you expected. Our no-drill system was developed by one of the leading and well-established window blind manufacturers in the country and has been rigorously tested to work up to the sizes we offer—and even slightly beyond.
However, as with any installation, there are certain extenuating factors that can affect performance, such as uneven or out-of-square window recesses, or measuring outside the exact area where the blind will be installed. These are unfortunately outside our control, but we always strive to assist to the fullest extent possible.
We understand the frustration this has caused you, and we appreciate the time you've taken to provide videos and measurements. Our team is always here to help, and we'd love the opportunity to work with you further to find a resolution. Please reach out to us directly so we can explore all possible solutions together.
Lovely blind
Blind Arrived on time, well made and fits the window perfect love the picture on it, good print nice to have a picture blind for a change.
1 de março de 2025
Avaliação não solicitada
Side fitting roller blind in recess
Ordered a roller blind to be side fitted in the recess of my bathroom window. Blind arrived with some parts missing. Customer service sent the required parts. Had some email 'conversations' about how to fit the blinds in the recess using the supplied parts. Customer Service were consistently polite and responsive but ultimately advised that the blind could not be side fixed in the recess and having been made to fit the recess a refund could not be issued. The payment for 'size insurance' was also wasted therefore.
Subsequently bought a roller blind which I have side fixed in the recess successfully from a different supplier.
Interestingly the fixings for the successful blind are the same as the fixings for the Order Blinds blind which I've taken to the tip sadly.
6 de março de 2025
Avaliação não solicitada
Resposta da Order Blinds
Thank you for your feedback. We’re sorry to hear that you were disappointed with your order.
We do state clearly on our website that our roller blinds are designed for top or face fixing only and are not suitable for side fixing. We always strive to provide clear guidance on installation requirements to ensure the best experience for our customers and don’t recommend side fixing as it is a harder/more fiddly installation method, leaving very little wiggle room during fitting and requiring extremely precise measurements for a successful installation.
That said, we appreciate your comments and are glad that our customer service team was responsive and helpful throughout your interactions. We regret that our product wasn’t the right fit for your needs and appreciate you giving us the opportunity to assist.
If there’s anything further we can do, please don’t hesitate to reach out.
Excellent quality of materials and…
Excellent quality of materials and design. Instalation was a little tricky as the wrong instructions were included in the delivery for the brackets supplied, other than that the finished result was very pleasing and complimented our newly installed window.
1 de março de 2025
Avaliação não solicitada
Resposta da Order Blinds
Thank you for your feedback! We're delighted to hear you're pleased with the quality and final result. We apologise for the mix-up with the instructions and appreciate you bringing it to our attention. If you ever need assistance, we're always happy to help. Enjoy your new view!
This is my second set of purchases
This is my second set of purchases. Well made, accurate and at a decent price. I am very pleased with the quality. They will be my go to company if I need more in future. My tip, measure multiple times before ordering
13 de março de 2025
Avaliação não solicitada
Resposta da Order Blinds
Thank you for your support! We're thrilled you're happy with the quality and pricing. We completely agree—measuring multiple times is always a great idea to ensure the best fit. Looking forward to serving you again in the future!
Ordered my blinds
Ordered my blinds. ETA for dispatch 01/03 to 11/03. Contacted on 10/03 to be advised I would get an email to confirm dispatch. Contacted on 12/03 after dispatch date to be told they are not sure. Checked and advised it had been dispatched a day late and told me I should get confirmation email. No email received had to go on chat again to get tracking number and when I got annoyed they where surprised. Communication to customers is imperative with this amount of money. Will not be using this company again. Poor comms and late deliveries.
12 de março de 2025
Avaliação não solicitada
Resposta da Order Blinds
Thank you for your feedback. We’re sorry to hear that you were unhappy with your experience.
We strive to keep our customers informed throughout the order process, and as soon as we were notified by our supplier of the slight delay in despatch, we relayed this information to you. Despite the one-day delay in despatch, your order remains within the advertised delivery time frame.
Regarding despatch confirmation and tracking details, these were sent to the email address provided. We understand that you did not receive them and appreciate that this may have been frustrating, but we provided the necessary details as soon as you reached out to us.
We always aim to assist our customers in a professional and courteous manner. While we welcome all feedback, we do ask that communication remains respectful. Our team is here to help, and we do not tolerate abusive behavior towards our staff.
If you have any further concerns, we would be happy to assist.
Prompt & good communication
Quick to send samples and samples are a reasonable size. Competitive pricing. Clear communication about delivery and/or delays. The blinds are exactly of the quality I expected.
I'd shop here again.
6 de março de 2024
Avaliação não solicitada
Resposta da Order Blinds
Thank you for your kind review! We're delighted to hear that you were happy with our samples, pricing, and communication. It’s great to know the blinds met your expectations! We truly appreciate your support and look forward to serving you again. 😊
Great blinds and customer service team
Blinds came a few days before the estimated date, said they would be dispatched between 20th and 25th February and they came on the 18th February. Blinds are complete blackout as advertised and were £20-100 cheaper than elsewhere for the same type of blinds which I was a bit skeptical of, but the quality is great.
Only issue is that the corner was cracked on arrival but this is due to DPD, since the driver had said it got damaged during delivery, so can’t hold this against the company at all. Emailed with a couple photos and they have sent out a replacement for me.
Great blinds and great customer service, exactly what I was looking for.
I was concerned because my window recess is not very level and goes down quite a lot in the middle then back up again, but blinds covers all the gaps other than a couple mm on the bottom middle which is my windows fault and not the blinds, but makes no difference to the blackout of the bedroom at all as the rubber seal on the bottom of the blind is very forgiving for gaps.
Would buy again if needed in the future.
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da Order Blinds
Thank you for your thoughtful review! We're so pleased to hear that your blinds arrived even earlier than expected and that you found them to be high quality and great value.
We appreciate your understanding regarding the delivery damage, and we’re always happy to help with quick replacements when needed.
It’s great to know the blinds fit well and provide the blackout effect you were looking for. We truly appreciate your support and look forward to assisting you again in the future!
We are thrilled with our new photo…
We are thrilled with our new photo blind! The instructions how to measure and the the whole process was easy
20 de janeiro de 2025
Avaliação não solicitada
Excellent service and brilliant products at good prices
We ordered our blinds back in October. I was always able to speak to someone before I ordered, and when I did order, delivery was prompt. All the staff were extremely helpful when it came to any queries, and I would absolutely order again from this company. The savings were good, but the customer experience was excellent. Thank you to everyone that helped. We absolutely love the blinds we have ordered.
23 de outubro de 2024
Avaliação não solicitada
Good
There was an issue with the blind and they replaced it promptly
22 de janeiro de 2025
Avaliação não solicitada
Very happy with purchase
Very happy with purchase, arrived on time ,well packaged,
Value for money compared with other suppliers,
6 de dezembro de 2024
Avaliação não solicitada
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