Ordered 2 Cordless Spring Loaded Roller Blinds - exactly the same as a blind previously ordered from Order Blinds. When the 2 new blinds were installed, it became apparent that there were no... Ver mais
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Veja o que dizem as avaliações
Perfect Fit Roller Blinds. Well packaged for delivery. Easy to assemble and install. Excellent customer service (thank you Stacey) promptly sending out replacement clips after I measured bead depth in... Ver mais
I had a slight issue with my blinds and Stacey in customer service was outstanding, Keep me updated throughout the process of my order, went out her way to assist. She is a real credit to the company... Ver mais
The replacement blind slats arrived to freshen up all of my lounge windows with a clean fresh look, lovely quality, just what I ordered and the sheer gives me privacy whilst allowing light and vision... Ver mais
Detalhes da empresa
Escrito pela empresa
Choose from our huge range of window blind solutions including rollers blinds, shutter blinds, vertical blinds, roman blinds and more, all made to measure in the UK. You can trust in us for easy ordering, market leading quality, best prices all year round and excellent customer service.
Informações de contato
Unit 10 Barbrey Business Park, NG13 0GY, Bottesford, Reino Unido
- 01159699933
- info@orderblinds.co.uk
- orderblinds.co.uk
4,3
Excelente
471 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quality product
Quality product, prompt delivery, easy to install. Overall good value for money.
31 de maio de 2024
Avaliação não solicitada
Perfect
Amazingly quick delivery and perfect result ! (Two sunscreen blinds fitted end-to-end on patio door/window) The only minor issue was that if I had asked for them to be 5 mm shorter, then fitting them in the recess would have been easier. But then I am 92!
24 de maio de 2024
Avaliação não solicitada
Very helpful and responsive…
Very helpful and responsive communication throughout the order process. Blinds arrived quickly, easy to fit and look great.
7 de junho de 2024
Avaliação não solicitada
My blind looked beautiful
My blind looked beautiful. It fitted perfectly and was really cut to measure. It lifted the beauty of my room. It is good value for money. It is real quality. The difference is clear.
7 de junho de 2024
Avaliação não solicitada
Buyer beware.
Even though Order Blinds website clearly states that the 'luxury roller system: we will supply you with a smart 7cm tall aluminium cassette that hides the roll of fabric, the brackets and the blind mechanism.' it does no such thing. The end brackets hang well below 7 centimetres, let alone the roll. Extremely disappointing and utterly avoidable.
They offered to reverse the blind, leaving me without one for up to 5 working days (during the longest days of the year), which wouldn't solve the unsightliness and would let more light in.
They call the misleading information on their website an "aesthetic issue" and I finally agreed to their lame £32 compensation because after 2 weeks wasted trying to get them to see sense, they don't understand consumers or that they lied.
I very much regret purchasing a blind from this company.
Don't heed their response below - after two weeks, the false advertising remains on their website, and they have not tried hard to reach a just compensation. The use of the word 'reject' is amusing.
I will never buy from them again and will ensure everybody I know who is looking for blinds knows not to buy from a company that, even today, June 6, is still misleading consumers with untrue wording on their website.
EDIT: on June 7th - no less than two weeks into ownership - the motor stopped working. After initially forgetting all about a consumer's rights and expecting me to pay to return the faulty blind, the company eventually organised a collection for the faulty blind and a full refund. What a palaver and waste of time, money and energy.
23 de maio de 2024
Avaliação não solicitada
Resposta da Order Blinds
Hi Katrina,
Thank you for taking the time to leave us a review.
We apologise for any frustration you’ve experienced. We understand the importance of clear communication and customer satisfaction and would like to clarify the steps we’ve taken to resolve your concerns. The reason the blind and brackets are more visible is due to the installation height and the long drop of the blind, resulting in thicker fabric on the roller tube, and following your feedback though emails, we have already communicated with our marketing team to update the information on our website, as mentioned in our previous emails.
Since your initial complaint on May 26th, we have been working diligently to address the issue. Our Customer Service Manager was escalated your case on May 29th, and from the outset, we offered compensation and multiple resolutions for any inconvenience caused.
We proposed several solutions to meet your expectations including, re-rolling the blind to match your expectations. We believed this would resolve the issue, but you rejected this suggestion. We also proposed a partial refund if you chose to keep the blind as it is, which was also declined.
We then offered remaking the blind as per your suggestion with a reverse roll, which we believe would have also addressed your concerns. This offer was also rejected. However, your desire to keep the blind and receive a full refund or have blind remade and also receive a 50% refund, we didn’t think that this was a fair resolution.
After further discussion and raising the issue with our General Manager, we remained with our goodwill offers of either remaking the blind reverse roll, or a partial refund if you're happy to keep the blind as it is. We then also offered the solution of you returning the blind for a full refund upon inspection.
We value your feedback and are committed to improving our services. If you have any further questions or require additional assistance, please do not hesitate to contact us. Thank you for your understanding.
I am glad with my purchase
I am glad with my purchase, good quality, fast delivery , beautiful color , and lower price compared with other brands. I am satisfied 😊
17 de maio de 2024
Avaliação não solicitada
Resposta da Order Blinds
Hi there,
Thank you for taking the time to leave us a review, we're thrilled to hear that you're happy with your purchase and the service overall! We're also glad we could offer you a great price compared to other brands.
Your satisfaction means a lot to us! If you need anything else, just let us know.
I ordered the blinds for a kitchen…
I ordered the blinds for a kitchen stable door window. Unfortunately when I ordered it wasn’t clear that the blind is housed in a metal casing about 2” square. This prevents the door from fully opening as it rubs against the door opening when the door is 50% open. So cannot be used.
22 de maio de 2024
Avaliação não solicitada
Resposta da Order Blinds
Hi David,
Thank you for taking the time to leave us a review.
We're sorry to hear about the issue with the blind's casing - we do aim to provide detailed information about the cassette on our website.
Since we haven't heard from you yet, please reach out to us at info@orderblinds.co.uk or call us at 01159 699 933 if you need any assistance. We're here to help!
Good quality and look beautiful
Website was easy to use when ordering - blinds arrived quickly, easy to install with good instructions and fit perfectly.
29 de maio de 2024
Avaliação não solicitada
Resposta da Order Blinds
Thanks for your feedback & for letting us know! We're happy you found our website easy to use & that you're happy with the product.
If you need anything else, just give us a shout!
Excellent company to deal with.
Ordered 8 roller blinds on Thursday for a narrowboat, received them on Monday, fitted them on Tuesday. Perfect service and the blinds look and perform great. The luxury system which covers the roller adds a really luxurious look.
20 de maio de 2024
Avaliação não solicitada
Resposta da Order Blinds
Hi Stuart,
Thank you for your great feedback, we're glad everything worked out smoothly for you!
If you need anything else, just give us a shout!
Happy Customer
Love the pattern and the valance trim at the top. Very well made blind, easy to fit, excellent service. Happy customer!
9 de maio de 2024
Avaliação não solicitada
Resposta da Order Blinds
Hi Shirley,
Thank you for your lovely feedback, we're delighted you're happy with your blind! It's great to hear that it was easy to fit and that you received excellent service.
If you need anything else, just let us know!
Pre sales help was excellent and emails…
Pre sales help was excellent and emails answered very quickly
Delivery was on time and arrived in good condition
The luxurious blind I ordered is amazing.
The case the spring loaded mechanism is surrounded by a sturdy metal casing.
I was trying to find something to hide away a large cupboard as the doors were taken off.
Fitting was really straight forward, the last bit to clip the blind into the clips that I had screwed in, needed someone else to assist.
That’s it, quick to install but I am sure if I ran into a problem their customer support would be able to assist.
Quality product and feels well made.
The colour matched the lampshade I have
Great all round experience
11 de maio de 2024
Avaliação não solicitada
Resposta da Order Blinds
Hi Ken,
Thanks for sharing your experience with us!
We're glad to hear that you found our customer service team helpful as your emails were answered promptly, and it's great that your delivery arrived on time and in good condition.
If you have any more questions or need further assistance, feel free to reach out.
Grip Fit No Drill Blinds.
Not being a handy man and to save some cash, I decided on the "Grip Fit" no drill solution. Selected 4 of various colours with the thermal and "blackout" finish. Paid for the super fast delivery and from order to delivery was about three days. On arrival, simple look at the tutorial video and they were up within 30 mins! You may need to fiddle a bit to get a snug and tight fit, and my advice would be to measure as accurately as you can.
All in all, a cost effective solution for my requirement and we are happy with them and the company.
22 de abril de 2024
Avaliação não solicitada
Resposta da Order Blinds
Thanks for sharing your experience!
It's great to hear that the Grip Fit Roller Blind solution worked well for you, and that the tutorial video made installation easier. Taking the time to measure accurately is always a good tip.
If you ever need more assistance, feel free to reach out.
Absolutely fantastic
Absolutely fantastic. Neighbours have even been in to check it out. Exceptionally well made, priced to beat the competitors. Ordered end of one week and delivered middle of the next week. Fitted easily and wow it just looks brilliant. Very well packaged and delivered by a well mannered and courteous delivery man. Very helpful lady on the "chat" window at the time of ordering. Top Marks.
3 de maio de 2024
Avaliação não solicitada
Resposta da Order Blinds
Thank you for your glowing review!
We're thrilled you're happy with your purchase, it's great to hear your neighbours are impressed too. We'll make sure to pass along your compliments to our team.
If you need anything else, just give us a shout!
Pleased with my purchases -blinds…
Pleased with my purchases -blinds exactly as samples
1 de maio de 2024
Avaliação não solicitada
Resposta da Order Blinds
Thank you for your great feedback, we're glad to hear that!
If you need anything else, just let us know.
Amazing value
The quality of the blind is amazing and such good value. I will be ordering again.
3 de maio de 2024
Avaliação não solicitada
Resposta da Order Blinds
Thank you for leaving us feedback, we're thrilled you're pleased with the quality and value of the blind! Looking forward to your next order.
If you have any questions in the meantime, feel free to ask.
BRILLIANT PRODUCT
Speedy delivery . Very good quality product and will certainly use again and will recommend to friends .
25 de abril de 2024
Avaliação não solicitada
Resposta da Order Blinds
Hi there,
Thank you for your review.
I'm delighted to hear that you were happy with the service and the finished product!
Thank you for considering us for future purchases and for recommending us to your friends.
If you ever need anything else, feel free to reach out.
Resposta da Order Blinds
Hi there,
Thank you for your review, it's fantastic to hear that!
If you have any further feedback or need assistance in the future, feel free to reach out.
Really impressed
Really impressed with the quality of the 3 x roller blinds I ordered. Delivered on time.
23 de abril de 2024
Avaliação não solicitada
Resposta da Order Blinds
Hi Amanda,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're impressed with the quality of your roller blinds! Ensuring high-quality products and timely delivery is essential to us.
If you ever need more blinds or anything else, feel free to reach out. Enjoy your new blinds! 🌟
Thrilled with my purchase
Thrilled with my purchase, easy to order, speedy dispatch, very quick delivery with good prices,and first class customer service, this company seems to know exactly what people want.
Well done! and Thank you 🙏🏽
26 de abril de 2024
Avaliação não solicitada
Resposta da Order Blinds
Hi Anthony,
Thank you for taking the time to leave us a review, that's fantastic to hear!
We're thrilled that you had such a seamless experience with us. Providing great service and meeting expectations are always our goals.
Thank you for choosing us, and we're here whenever you need anything else. Enjoy your purchase!
I have asked to unsubscribe from your…
I have asked to unsubscribe from your persistent emails .but nothing stops you are a real irritant that’s after I have had blinds from you for all my windows, what do you expect me to do knock down more brickwork to create more windows !!!
25 de abril de 2024
Avaliação não solicitada
Resposta da Order Blinds
Hi Kevin,
Thank you for taking the time to leave us a review.
I understand your frustration, but it's important to acknowledge that you originally signed up for our marketing emails, which is why you've been receiving them.
However, your feedback is valuable, and I apologise for any inconvenience caused. I've checked and confirmed that you have successfully unsubscribed from our emails.
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