This is a great company owned by a professional owner! I initially had a small hiccup with my order, but upon contacting Mae, owner I believe, she began right away solving the issue quickly while... Ver mais
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Veja o que dizem as avaliações
I ordered a T-shirt around June 16th and tracking showed a label was created, but it never came in the mail. I contacted your company to rectify the problem. I spoke to Mia who was going to check on m... Ver mais
This company does not only have wonderfully well made products- their customer service is exceptional. When I noticed that my item wasn’t shipped- it was easy from order confirmation to reply and ask... Ver mais
Not only did I find the most perfect ornament to bring to my friend’s tree trimming/Thanksgiving dinner but, it arrived two days before Thanksgiving even though I forgot to add express shipping. I was... Ver mais
Detalhes da empresa
Escrito pela empresa
Ornaments for every occasion!
Informações de contato
Estados Unidos
- ornamentallyyou.com
4,5
Excelente
901 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Buyer Beware
I purchased a Spooky Cookie Urn and it was so cheaply made. The lid wouldn’t close and the color difference between the lid and the body was very different. I repeatedly asked for a refund and was told they would just send a replacement which I don’t want. Very disappointed.
Edit 12/28:
The “fix” was having customer service call me to explain how to use the urn. I told the person multiple times I don’t need a tutorial, I want a refund. He continued to push multiple times telling me nothing was wrong with the product. I had to yet again explain I would get my bank involved if I couldn’t just get the refund I’ve now requested multiple times.
Horrible customer service, but thanks for the concern “Jim”.
Edit 1/3:
I finally got a refund, minus the shipping for non quality item. I don’t wish to speak with you as the refund is processed and given you have access to my reviews and the emails to your customer service, there’s nothing further to say and I don’t want to be contacted further. I’m replying here as it makes it sound like I was unhelpful or it’s somehow my fault with the service I received because there’s no need to take your phone calls. I will not do further business with this company and advise others to be careful.
23 de dezembro de 2024
Avaliação não solicitada
Resposta da Ornamentallyyou
Hi Heather, we sincerely apologize for the disappointing experience you had with your Spooky Cookie Urn. It’s never our intention to let our customers down, and we’re truly sorry for the issues you encountered with the product's quality and the resolution process.
We understand how frustrating this must have been, and we want to make things right. I’ll personally ensure your concerns are reviewed and that we follow up promptly regarding your refund request. Thank you for bringing this to our attention, and we deeply regret any inconvenience this has caused.
🙏 Jim and the OrnamentallyYou Team
UPDATE: We tried reaching out to you by phone twice to better understand your concerns, but unfortunately, we couldn’t get through. We really want to connect with you to address your experience and find a way to make it right. Your insights are incredibly valuable to us as we constantly work to improve. We've also sent you another email, we'd appreciate if you could respond to that so we can agree on the best time to call you again.
They are very engaged with customers
They are very engaged with customers. They want to be sure everything is just right. Their ornaments are made to pass down for generations. The colors they use are vibrant and stand out on my tree
I also bought other ornaments for Xmas gifts. Everything arrives well packaged and ready to go. I will definately shop here again
Oh...The prices are reasonable.
5 de dezembro de 2024
Avaliação não solicitada
Resposta da Ornamentallyyou
Hi Heidi, thank you so much for your thoughtful review! We’re absolutely delighted to hear that you enjoyed your experience with us and that our ornaments have brought so much joy to your tree. Knowing that they’ll be cherished for generations makes our work all the more meaningful.
We’re thrilled to hear the vibrant colors stood out and that you found the packaging and prices just right. Thank you for choosing our ornaments as gifts for your loved ones—what a wonderful way to spread holiday cheer!
We can’t wait to welcome you back for more shopping in the future. Your kind words mean the world to us!
🥳🎄🎁 Jim and the OrnamentallyYou Team
satisfied customer
Product arrived in a timely manner. Those who received the ornaments were thrilled - more beautiful than I thought they would be. Highly recommend this company
1 de dezembro de 2024
Avaliação não solicitada
Resposta da Ornamentallyyou
Hi Cheryl, thank you so much for your wonderful review! We’re thrilled to hear the ornaments arrived quickly and brought so much joy to those who received them. It’s always a delight to know our products exceeded expectations. Your kind recommendation means the world to us, and we look forward to serving you again in the future!
🥳🎄🎁 Jim and the OrnamentallyYou Team
I loved the ornaments....they were…well done and the prices were great
I loved the ornaments....they were beautiful as were the wording....the price was great as well as the delivery time..I will be a returning customer...My granddaughter loved her Santa's favorite Gymnast...as did the special people for the Snow flakes are kisses from heaven..
10 de dezembro de 2024
Avaliação não solicitada
Resposta da Ornamentallyyou
Hi Anna, thank you so much for your heartwarming review! We’re absolutely thrilled that you loved the ornaments and the special wording—they truly make for meaningful gifts. It’s wonderful to hear that your granddaughter adored her “Santa’s Favorite Gymnast” ornament and that the “Snowflakes Are Kisses from Heaven” ornaments brought joy to the special people in your life.
We’re delighted you found the pricing and delivery time to your satisfaction, and we can’t wait to welcome you back as a returning customer. Thank you for sharing your experience—it means so much to us!
🥳🎄🎁 Jim and the OrnamentallyYou Team
Something for everyone!
I ordered ornaments for both my sons and for myself. I was extremely pleased with the quality and loved the fancy bags they each came in. I got a Grinch ornament, I did a family ornament for my oldest son, and a Santa with woodland creatures for my youngest. They are both in their 30's and loved them.
25 de dezembro de 2024
Avaliação não solicitada
Resposta da Ornamentallyyou
Hi Cynthia, thank you so much for your wonderful review! We’re thrilled to hear that you and your sons loved the ornaments and that they brought joy to your family. It’s heartwarming to know that the Grinch ornament, the family ornament, and the Santa with woodland creatures were such a hit—even with grown-up kids in their 30s!
We’re also glad you appreciated the quality and the fancy bags—little details like that make all the difference. Thank you for choosing our ornaments to create such special memories, and we look forward to helping you find more treasures in the future!
🥳🎄🎁 Jim and the OrnamentallyYou Team
Adorable
This ornament is very very nice, I just loved it and
26 de dezembro de 2024
Avaliação não solicitada
Resposta da Ornamentallyyou
Hi Maureen, thank you so much for your kind words! We’re delighted to hear that you loved the ornament. Your happiness means the world to us, and we’re thrilled it brought you so much joy. We look forward to helping you find more treasures in the future!
🥳🎄🎁 Jim and the OrnamentallyYou Team
Very well done
I was pleased with the size and printing on the ornament of my beautiful state of West Virginia. This Christmas I wanted to honor our state and our country. The ornament was shipped quickly and was placed in a soft velvet pouch. I would recommend these ornaments to others.
26 de dezembro de 2024
Avaliação não solicitada
Resposta da Ornamentallyyou
Hi Sue, thank you so much for your wonderful review! We’re thrilled to hear that you were pleased with the size and printing of your West Virginia ornament. Honoring your state and country in such a meaningful way makes your Christmas celebration even more special, and we’re so glad our ornament could be part of it.
We’re delighted you appreciated the quick shipping and the soft velvet pouch—it’s all about making every detail just right. Thank you for recommending our ornaments to others, and we look forward to serving you again in the future!
🥳🎄🎁 Jim and the OrnamentallyYou Team
I have ordered several
I have ordered several, beautiful ornaments and am well pleased with the quality of them and the service. The recipients of the ornaments love them too.
21 de novembro de 2024
Avaliação não solicitada
Resposta da Ornamentallyyou
Hi Patricia, thank you so much for your kind review! We’re overjoyed to hear that you’ve been pleased with both the quality of our ornaments and the service we provide. Knowing that the recipients of the ornaments love them as well truly warms our hearts. Your continued support means the world to us, and we can’t wait to help you create more special moments in the future!
🥳🎄🎁 Jim and the OrnamentallyYou Team
Quality product and great customer…
Quality product and great customer service
26 de dezembro de 2024
Avaliação não solicitada
Resposta da Ornamentallyyou
Hi Frank, thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of our products and our customer service. Your satisfaction is our top priority, and we truly appreciate your support. We look forward to serving you again in the future!
🥳🎄🎁 Jim and the OrnamentallyYou Team
My order was sent out very quickly and…
My order was sent out very quickly and was packaged very nicely to protect my items. They were very well made ornaments and I love them! I highly recommend this company!! I'm guessing at the date of my experience because I'm not sure if I made the order in Oct. or November!
2 de novembro de 2024
Avaliação não solicitada
Resposta da Ornamentallyyou
Hi Donna, thank you so much for your glowing review! We’re delighted to hear that your order arrived quickly and was packaged with care to protect your items. It’s wonderful to know you loved the ornaments and found them to be well-made—that means so much to us!
Your kind recommendation truly brightens our day, and we’re so grateful for your support. No matter when you placed the order, we’re thrilled we could bring a little extra joy to your holiday season. We can’t wait to serve you again in the future!
🥳🎄🎁 Jim and the OrnamentallyYou Team
I ordered ornament as Christmas gift…
I ordered ornament as Christmas gift and was very pleased. All names were spelled correctly. The colors and images were as expected. Great job
2 de dezembro de 2024
Avaliação não solicitada
Resposta da Ornamentallyyou
Hi Vickie, thank you so much for your wonderful review! We’re thrilled to hear that you were pleased with the ornament and that everything, from the names to the colors and images, met your expectations. Knowing it was a special Christmas gift makes it even more meaningful to us. Thank you for choosing us, and we look forward to helping you create more cherished memories in the future!
🥳🎄🎁 Jim and the OrnamentallyYou Team
I ordered 2 unique ornaments
I ordered 2 unique ornaments. Nice quality & color Definitely future heirlooms !
25 de dezembro de 2024
Avaliação não solicitada
Resposta da Ornamentallyyou
Hi Pamela, thank you so much for your kind review! We’re delighted to hear that you loved the unique ornaments and appreciated their quality and vibrant colors. It’s so special to know they’ll be treasured as future heirlooms. We’re honored to be part of your holiday traditions and look forward to serving you again in the future!
🥳🎄🎁 Jim and the OrnamentallyYou Team
Slow shipping and customer service needs work
As I am writing this, I still haven’t received my order. We decided to get all new ornaments this year and saw that Target sells this third party brand so I thought I would be safe to order here during Black Friday. Well they lost my order at the warehouse and insisted I wait until absolutely last minute for them to check and send it out. Well surprise it was at the warehouse and they shipped it out via snail mail and Christmas is next week and I still haven’t received my order. If you are buying an ornament or two and don’t mind items not arriving in time, then okay but do not order all of your ornaments from here. My toddler is sad our tree has been sitting here sans ornaments all month. Customer service could have expedited my shipping but chose not to. They could have done it as courtesy for not shipping my package but their bottom line is more important.
16 de dezembro de 2024
Avaliação não solicitada
Resposta da Ornamentallyyou
We deeply apologize for the experience you’ve had and the frustration it has caused, especially during such an important time of the year. Your feedback is incredibly valuable, and we sincerely regret not meeting your expectations or delivering the level of service you deserve.
We are committed to reviewing your case thoroughly to ensure this doesn’t happen again. I will personally follow up to make things right for you. Could you please share your order ID with us at customerservice@ornamentallyyou.com so we can investigate this further and resolve the issue as quickly as possible?
Thank you for bringing this to our attention—we truly appreciate the opportunity to improve and make amends.
🙏 Jim and the OrnamentallyYou Team
Delightful!
I saw an ad for Ornamentally You on Facebook and decided to take a look. I hesitantly chose to order two ornaments knowing nothing about the company and wondered if they would arrive on time. Wow! Not only did they arrive in a timely manner, they were each packaged in a lovely little velvet pouch and the quality was better than I ever expected. I am absolutely delighted and wished I'd ordered more!
16 de dezembro de 2024
Avaliação não solicitada
Resposta da Ornamentallyyou
Hi Mona, thank you so much for sharing your wonderful experience! We’re delighted you decided to give us a try and even more thrilled to hear that we exceeded your expectations. It’s great to know the ornaments arrived on time, beautifully packaged in their velvet pouches, and that their quality brought you so much joy.
Your kind words truly mean the world to us, and we’d be honored to help you find more ornaments in the future. Thank you for choosing us to be part of your holiday celebrations—we can’t wait to serve you again!
🥳🎄🎁 Jim and the OrnamentallyYou Team
Custom Home Portrait Ornament
The ornament I received is special as it shows my daughter, son-in/law & their three sons in front of their rebuilt home. The house burned to the studs in October 2023. No one was hurt. They got back in in October this year.
It’s beautiful but so is customer service team of ornamentallyyou.com. Received a nice note after completing a survey. CLASS ACT!!!
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Ornamentallyyou
Hi Regina, thank you so much for sharing your heartfelt review. We’re honored that our ornament could capture such a special and meaningful moment for your family. The journey from loss to rebuilding is truly remarkable, and we’re so glad your loved ones are safe and back in their home—it’s a story of resilience and hope.
We’re also touched by your kind words about our customer service team. It’s always our goal to make every customer feel valued, and your appreciation means the world to us. Thank you for allowing us to be a part of your family’s story, and we look forward to serving you again in the future!
🥳🎄🎁 Jim and the OrnamentallyYou Team
Awesome place to order personalized Ornaments!
First of all I missed where yo add the dates on the ornaments I ordered, but all I had to do was send an email and Ornamentally You was right on it! Fixed my order and very quickly got it out to me. The ornaments are beautiful! Fast service! Beautiful workmanship! & extremely pleasant to deal with! I could not be more pleased!
7 de dezembro de 2024
Avaliação não solicitada
Resposta da Ornamentallyyou
Hi Eugenia, thank you so much for your wonderful review! We’re delighted to hear that we could quickly help update your order and get it just right for you. It’s fantastic to know that you’re pleased with the ornaments, their beautiful craftsmanship, and our fast service.
Your kind words about our team mean so much to us—it’s always our goal to make the experience as seamless and pleasant as possible. Thank you for choosing us, and we can’t wait to serve you again in the future!
🥳🎄🎁 Jim and the OrnamentallyYou Team
Great product
Great product, fast shipping, and true, personal customer service!!!
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Ornamentallyyou
Hi Charles, thank you so much for your kind words! We’re thrilled to hear you loved the product and appreciated the fast shipping and personal touch from our customer service team. Your satisfaction means the world to us, and we look forward to serving you again in the future!
🥳🎄🎁 Jim and the OrnamentallyYou Team
Absolutely love my ornaments
Absolutely love my ornaments. I got a couple this year one for me and one for a friend. They’re absolutely adorable and very well-made. I will continue ordering from ornamentally you Carol Butler.
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Ornamentallyyou
Hi Carol, thank you so much for your kind review, Carol! We’re thrilled to hear that you and your friend loved the ornaments and found them to be both adorable and well-made. Knowing you’ll continue to order from us truly warms our hearts, and we’re so grateful for your support. We can’t wait to help you find more treasures for future celebrations!
🥳🎄🎁 Jim and the OrnamentallyYou Team
Scam!
Like so many other 1 star complaints, mine is no different... Order placed and paid, company stated package delivery 12/6-12/9. They do not respond to inquiries on their Etsy page. I messaged them multiple times over the course of a week. Last message dated 12/9 when no merchandise received and order still showing label created (biggest scam) but not shipped (so they can blame USPS), I canceled my order and asked for a refund. Only asking for a refund did I get a generic response that they were truly sorry and appreciated my understanding. They then shipped the item 14 hours after I specifically asked them to cancel and refund. Now they tell me I need to refuse delivery to receive a refund, but really who's to say they can trust that line. I will just call BOA, they are amazing and will put the money back in my account while they investigate. They will clearly see by all my screenshots, messages and claim requests that this company did not act accordingly.
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Ornamentallyyou
Hi AE,
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration caused and any inconvenience you’ve faced.
We want to clarify that we’ve processed your refund as requested. Unfortunately, your initial messages were inadvertently filtered into our spam folder, which delayed our response. We deeply regret this oversight and are taking steps to ensure it doesn’t happen again.
We understand that the shipment issue added to your frustration, and we sincerely apologize for any inconvenience this caused. Unfortunately, we were unable to cancel the order as requested since it had already left the warehouse. However, we provided the option to refuse the package upon delivery so it could be returned to us.
We value your feedback and are committed to improving our processes to provide a better experience moving forward. Should you have any further concerns, please don’t hesitate to contact us directly at customerservice@ornamentallyyou.com
Thank you for giving us the opportunity to address this matter.
At your service,
Mae and the OrnamentallyYou Team
The ornaments we ordered arrived…
The ornaments we ordered arrived safely, and are even better than I expected. Quality work, these will become an heirloom for our daughter and son-in-law!
7 de dezembro de 2024
Avaliação não solicitada
Resposta da Ornamentallyyou
Hi Gail, thank you so much for your thoughtful review! We’re delighted to hear that the ornaments arrived safely and exceeded your expectations. Knowing they will become cherished heirlooms for your daughter and son-in-law makes it all the more special. We’re honored to be part of creating such lasting memories for your family and look forward to serving you again in the future!
🥳🎄🎁 Jim and the OrnamentallyYou Team
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