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Ornaments Co. started from a simple and personal moment. My husband surprised me with a personalised name necklace — a gift that instantly became one of my most cherished jewellery pieces. When our friends and family saw it, they loved it just as much. That single heartfelt gift inspired us to turn this idea into a brand where personalised jewellery carries real meaning. From that moment, Ornaments Co. was born — not as a big company, but as a small family-led passion project focused on creating jewellery that tells a story. What began with one necklace and a dream gradually grew into a dedicated small team. Over the years, our business expanded naturally as customers shared their personalised pieces with loved ones, creating a community built on trust, meaning, and emotion.
3/28 Brickworks Drive Holroyd NSW 2142 Australia, 2142 , Sydney, Austrália
3,9
8 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
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Customer service was great in particular Amy Clark. She us the epitome of what a customer rep should be. I wish there were others to share the customer first attitude. Great job Amy+
I orderd a custom made necklace on the 24th of February, said it would take up to 9 days until its being shipped. It has now been 14 days and i’m getting no updates and they don’t answer when i say i want a refund.
Would never ever order again
EDIT: After i gave them a bad review they finally decided to take action to the problem, they gave me a 50% refund and the necklace got delivered after a month, 2 weeks late
The site was easy to navigate and find what I was looking for. I tested this company out by purchasing a set of cufflinks for my wedding. They showed up about 9 days later and we're beautiful. Felt sturdy and well made. The support I received from Emma on letting me know timelines for when my order would arrived was very friendly and helpful. I liked the first set purchased that I purchased 6 more sets for my groomsmen as well! Thank you so much for the great pricing and great service! 10/10 would recommend.
The website was easy to navigate, ordering process simple and delivered product exactly as custom ordered. Very pleased. Thank you.
Resposta de Ornamentsco
Thank you for your kind words! We’re delighted you love the style and craftsmanship. Your support means a lot to us!
Pessima esperienza
Resposta de Ornamentsco
Thank you for your feedback. We can confirm that your order was delivered within the estimated timeframe. However, we did reach out to offer compensation and haven’t yet received a response. Please check your inbox and get back to us so we can assist you further.
The necklace is beautiful. Delivery was quick too, considering it is a busy time of year. The necklace looks as good ‘in person’ as it does in the photos.
Resposta de Ornamentsco
Thank you for your lovely feedback! We’re so pleased you’re happy with the necklace and the quick delivery. Enjoy!
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