Oscar James Avaliações 

90
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We viewed a property through Oscar James Estate Agents - Market Harborough. The agent who showed us round the property was a guy called Ed, we can not rate him highly enough. In my view... Ver mais

Avaliado com 5 de um total de 5 estrelas

We chose Oscar James to sell our house in Market Harborough because they looked and sounded classy - and we were not disappointed! Our sales guy was Ed Reid. He was so friendly, yet professional, an... Ver mais

Avaliado com 5 de um total de 5 estrelas

Never having been a huge fan of estate agents, the Kettering team of Oscar James handled the sale of my parents house superbly. Friendly, genuine staff from managers down, helped my parents sell their... Ver mais

Avaliado com 5 de um total de 5 estrelas

We used Oscar James Kettering to sell our house and buy our new one, and we’re so glad we did! Anele, Sarah, Chloe, Dom & the team were absolutely fantastic and made our moving experience so seamless.... Ver mais

Detalhes da empresa

  1. Serviços Empresariais

Informação fornecida por fontes externas variadas

Northamptonshire’s newest and most innovative Estate Agents offering county-wide coverage and outstanding service


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

90 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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4,4

Todas as avaliações

(90)

6 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Our home is in Desborough

Our home is in Desborough. On 5th November we went outside and when we
came back we are shocked by seeing a board of Oscar James that our home is sold.
We are not wishing to sell our home. Their irresponsible staff put a board of sold in our property when we are not at home without our knowledge or without our permission. How this will happen. We confused who sold our home without our knowledge and without signature and documents. We terribly shocked for some time because we don't know what's going on. Who sold our own home.
So be careful when placing this type of board. This is not a fun or joke.

5 de novembro de 2024
Avaliação não solicitada
logotipo da Oscar James

Resposta da Oscar James

Dear Biju, firstly we are sorry that you've felt the need to leave this review. We can see that you've edited it 6 times so far.

After our lengthy conversation earlier where we explained that our board contractor who is an external company to Oscar James erected the board in error and was meant for one of your neighbours homes (which we have successfully sold) and has subsequently been asked to rectify his error.

We reassured you and tried to make it clear that we were not selling your home, this was simply a human error by our contractor and we apologise if this has caused you distress in any way.

We have worked tirelessly to build a wonderful reputation in a very challenging industry and the fact that you have left this potentially damaging review is heartbreaking.

Avaliado com 5 de um total de 5 estrelas

Awesome estate agents

We had the pleasure of purchasing a home through Craig at Oscar James in Wellingborough. His friendly and knowledgeable approach to all real estate matters made the process very smooth and painless.

1 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We were not disappointed!

We chose Oscar James to sell our house in Market Harborough because they looked and sounded classy - and we were not disappointed!
Our sales guy was Ed Reid. He was so friendly, yet professional, and kept us informed of viewings and always gave us feedback.
He's now found a buyer and, whilst we are sold subject to contract, Ed deserves some credit in getting us this far. Well done!

24 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Oscar James

Recently bought my first house with the massive help of Dom and Dan in the Oscar James team, they made the process as simple and easy as possible.

Would 100% recommend using them moving forward.

27 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

We had unpleasant experience with the…

We had unpleasant experience with the guy , in Kettering agency, Daniel Cowing. And I would not recommend him to anyone. Never met so rude someone like him in my life . Got no respect towards customers AT ALL. After he seen , that there is a single problem with our credit check , which will be sorted by us , next week , he decided not to bother, not explaining anything to us , not trying to help to get us a house , he literally decided to ignore mine and husbands, emails , calls and messages. And started it all with cancelled 1st appointment by him , on a Saturday morning, which should be a bell for us back to that day already. Horrible person to deal with . Thanks God, easy enough we found totally different agency with a decent gentleman which willing to do his job . I would avoid that person and that agency in general , and definitely won't be recommending it to anyone I know .

17 de setembro de 2024
Avaliação não solicitada
logotipo da Oscar James

Resposta da Oscar James

Dear Jelena,

We feel incredibly disappointed that you've written this review, especially given the small window in which you gave us to try to sort what was a complex mortgage with missing information from your side.

For reference, the below email was sent to you last week-

Good afternoon Jelena,

Apologies for not coming back to you yesterday, I was on annual leave as it was my birthday. I am also on annual leave today, however wanted to reach out to you after receiving your review. It has taken me by surprise as I feel I have been attentive and have been trying to support you in securing a mortgage.

I was unable to attend our initial appointment due to ill health as advised on the day, however I made arrangements for another of our advisors to meet you on the same day at the same time, therefore the appointment was not cancelled and you still received the initial advice you were after. We exchanged multiple emails during the course of the week, last one being on Wednesday at 4:38pm. I have since been on annual leave, and certainly not ignoring you or your husband by any account.

As you can appreciate, your case isn’t the most straight forward as we are restricted to certain lenders due to credit issues which initially were not disclosed, and your husband having only been self-employed for a short period of time, and his accountant failing to supply the information I need.
I did run an AIP late on Wednesday evening out of working hours, as you are aware, when declined, I notified you right away requesting credit files to try and get to the route cause. Whilst AIP’s are soft searches, it wouldn’t be wise to continue to run them until we know the full situation and which lenders would be suitable. Also as I cannot obtain the information regarding your husbands declared income I have having to use guess work rather than correct figures so it impossible to tell you how much you can actually borrow at this stage.

Apologies for any calls I missed during the week. I’m sure you can understand I deal with lot's of clients, some of which require urgent assistance due to exchanging etc. I do my best to return calls and emails as soon as possible, sometimes there is a delay as I may be appointments all day.

As you are aware, feedback and reviews can be very damaging within my line of work, and I would really appreciate if you would be willing to remove this from Trust Pilot? I am genuinely sorry that it has come to this. I would still love the opportunity to continue to support you, however if you do not feel that I am the broker for you, I accept your decision.

I wish you well in securing a mortgage and purchasing your family home.

Daniel

Avaliado com 5 de um total de 5 estrelas

Professional & Proactive

Eamonn and the team were extremely proactive and helpful throughout the process of selling my Mum’s bungalow.
It was a difficult time for my husband and me but the Oscar James team were thoughtful and caring.
We received fair advice at all stages of the selling process. It took sometime to sell Mum’s bungalow but we were satisfied that Oscar James had followed our wishes.
We would highly recommend Oscar James.

7 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Oscar James Kettering are a great team

Oscar James Kettering are a great team; really good feedback on viewings of whiche there were plenty; so much help to minimise everything in the house to show it off and create more space; we sold really quickly and the team kept in touch throughout. Thanks to all of you!!

30 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wellingborough Branch

Ryan, Steve and Craig in the Wellingborough branch are brilliant! They go above and beyond and always provide an impeccable service. Would highly recommend!

26 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Oscar James

After 6 months with a popular local estate agent who only provided 6 viewings- of which 4 were window shoppers we moved to Oscar James Wellingborough.What a marked difference
Immediately we were impressed by Craig professionalism, enthusiasm and positive attitude. Not just estate agents talk but with a confidence and a reassuring manner. For the first time in motths we felt a that a sale was possible. And Craig was proved right Within 3 weeks of moving to Oscar James the property was sold. Craig also negotiated hard to ensure that we received the correct value for the property.
Steve who handled the viewings displayed similar professionalism and experience Steve engaged with us totally familiarising with the property enabling him to anticipate and answer positively any buyers questions. Also he was punctual friendly and helpful.
If your not happy with your present estate agent don't waste any more time move to Oscar James for a professional good communication and a friendly positive experience

31 de maio de 2024
Avaliação não solicitada
logotipo da Oscar James

Resposta da Oscar James

Hi Donald, thank you for taking the time to leave us such a fantastic review! I’m delighted the expertise you received is one I’d expect our team to deliver.

Wishing you every luck with your move and thank you once again.

James

Avaliado com 5 de um total de 5 estrelas

Good experience

The best experience I've had with a company, specially one of your employees, Dom, he was really patient with us and he gave us a lot of information when we needed it. I recommend!

26 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I don’t usually leave reviews to be…

I don’t usually leave reviews to be honest never really trusted them I tend to use word of mouth, but this time it was worth making the effort.
The team was faultless nothing was too much trouble kept informed throughout the process. The team are well informed and super professional if you are looking for agents to help you with your sale or purchase you will not be disappointed if you choose Oscar James.
I own my own business and I know how important it is to have a good team behind you the MD at Oscar James is very lucky a special thanks to both Rachael and Dominic
Thanks guys
Shawn

22 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic!!!

We recently sold our first home with Oscar James. All I can say is they have been amazing in particular Dom, he kept me updated throughout the process and explained anything I wasn’t sure on as selling our first home was very daunting! They truly went above and beyond and would recommend Oscar James to anyone.

15 de junho de 2024
Avaliação não solicitada
logotipo da Oscar James

Resposta da Oscar James

Hi Holly!

Thank you so much for taking the time to leave us a review!

I’m delighted that your experience matched up to expectations and we’re always grateful for any recommendations.

Hoping you’re enjoying your new home.

Have a lovely weekend

James

Avaliado com 1 de um total de 5 estrelas

Horrible experience

Horrible experience

We went on with Oscar James in Burton Latimer in dec 2022. Had very regular calls asking to reduce the price.

Finally sold in October 23 to a manager who worked for Oscar James in Corby. He then pulled out with 4 weeks to go until moving.

We found this to reflect very poorly on Oscar James and complained. Got a reply to my first email stating this person had been looking for a detached all along (ours was end terrace) and when he saw the prices coming down he’d bought a detached instead. my response to this email was ignored.
Would never use again and always advise against using to anyone I speak to about moving

1 de dezembro de 2023
Avaliação não solicitada
logotipo da Oscar James

Resposta da Oscar James

Hi Rebecca,

I’m somewhat shocked at this review as the content is completely inaccurate and given the time since we marketed your property it’s surprising you’ve decided to leave this now??

What is true is that your property did sell to an employee of the company which was divulged to you at the time of the offer being made. That buyer subsequently retracted their offer due to market conditions and also the state of your neighbors property which was explained to you at the time of their withdrawal. Despite the fact that your buyer worked for the business we have no influence over their decision and whilst both disappointing and a little embarrassing for us as an agency we can’t be held responsible for their decision. At no point did we stipulate they specifically wanted a detached property nor have they gone on to buy one.

Unfortunately the process of buying and selling is incredibly frustrating as we as the agents are reliant on people following through on their word to commit to a sale or purchase but again ultimately this is beyond our control and things can happen.

I’m sorry you’ve felt the need to write this review months after the event. We pride ourselves on being honest and transparent which is why the majority of our reviews are 5* and our consumers recommend us to their friends. Unfortunately in your instance it goes to show we can’t please everyone.

I’d also like to add that the member of staff your referring to isn’t a branch manager of the company and that any calls made to you suggesting a price reduction were in line with market conditions at the time of marketing your home where interest rates were rising monthly and prices were declining, again beyond our control. It is our job to advise our clients on the necessary steps to secure a buyer in any given market and pragmatically if your home took that level of time to sell it suggests the price needed consideration. I’m aware that when you appointed an alternate agent it took significantly longer to find a buyer too so clearly this was no error on our part.


We’ve worked tirelessly for 8 years to build our reputation in an impossible industry to please everyone, and take every review seriously. Yours concerns were responded to but ultimately we could not change the outcome.

Avaliado com 5 de um total de 5 estrelas

Oscar James Burton Latimer

Brilliant service from Oscar James Burton Latimer, couldn't fault them. Dominic & his team were so helpful & and went out of there way to get the answer from solicitors/ Estate agents at the bottom of the chain.
Highly recommend to anyone thinking of moving go with Oscar James.
Thank you

8 de março de 2024
Avaliação não solicitada

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